36C26119Q0206-0001001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 68

662-19-3-6040-000

36C26119Q0206 01-24-2019

Jason T. Hill 925-372-2386 02-21-2019

2:00 PM PST

Department of Veterans Affairs

VA Sierra Pacific Network (VISN 21)

VA Northern California HealthCare System

150 Muir Road

Martinez CA 94553-4668

X 100

X

485999

$15 Million

N/A

"See Delivery Schedule"

VA Sierra Pacific Network (VISN 21)

VA Northern California HealthCare System

FMS-VA-2(101) Financial Services Center

PO Box 149971

Austin TX 78714-9971

See CONTINUATION Page

This requirement is for:

Local Shuttle Services

Base Year: 4/01/2019 - 9/30/2019

Order #:

Obligation #:

Applicable wage determination(s):

(WD-SAN FRANCISCO) - 2015-5637 - Rev. 11 - 12_26_2018

See CONTINUATION Page

X X

Jason T. Hill

Contracting Officer

36C26119Q0206

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.2 VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (MAR 2018)

C.3 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.6 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.7 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.8 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.9 52.228-5 INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997) . 21

C.10 52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (OCT 2018) .. 21

C.11 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.12 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

C.13 52.204-7 SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

C.14 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.15 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (OCT 2018)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (OCT 2018)

E.2 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.216-1 TYPE OF CONTRACT (APR 1984)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (SEP 2018)

E.7 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(SEP 2018)

E.8 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.9 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (OCT 2018)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C261 Jason T. Hill

Department of Veterans Affairs

VA Sierra Pacific Network (VISN 21)

VA Northern California HealthCare System

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly in Arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-2(101) Financial Services Center

PO Box 149971

Austin TX 78714-9971

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the

Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

BASE YEAR: 4/1/2019 – 9/30/2019

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

6 MO

Provide shuttle transportation for Route #1: SFVAMC to/from Powell

St. BART station and San Francisco Transbay Transit Center

Provide shuttle transportation for Route #2 SFVAMC to/from Golden

Gate Bridge Toll Plaza

Provide shuttle transportation for Route #3 SFVAMC to/from Daly

City BART station.

GRAND TOTAL

OPTION YEAR 1: 10/1/2019 – 9/30/2020

DESCRIPTION OF

12 MO

OPTION YEAR 2: 10/1/2020 – 9/30/2021

DESCRIPTION OF

OPTION YEAR 3: 10/1/2021 – 9/30/2022

DESCRIPTION OF

PERFORMANCE WORK STATEMENT

1. Scope of Work

The Contractor shall provide all vehicles, drivers, fuel, equipment, insurance as necessary to shuttle Veteran Affairs (VA) passengers between the San Francisco VA Medical Center

(SFVAMC) located at 4150 Clement Street, San Francisco, California to and from the Powell

Street Bart Station and Transbay Transit Center (Route #1), the toll plaza parking lot of the

Golden Gate Bridge, San Francisco side (Route #2) and the Daly City Bart Station (Route #3).

2. Period of Performance:

See Price Schedule.

3. Transportation Route

The Contractor will provide drivers knowledgeable of the San Francisco and surrounding communities to ensure the drivers are capable to meet all scheduled times provided by the

SFVAMC. Shuttle services will pick up passengers from the various locations listed in this

Performance Work Statement (PWS) and transport passengers to the SFVAMC Bldg. 8. At the end of the day, shuttle services will return passengers (staff) to the various locations after picking up in front of Bldg. 8. Contractor will provide signage on each shuttle bus identifying the assigned name of the run.

In the event the Contractor is unable to perform services as required, the contractor shall promptly notify the COR or designated representative for nonperformance. The Contractor shall initiate its contingency/quality control plan and provide a follow-up written justification to the COR within 24 hours of the event.

4. Shuttle Schedule and addresses

The Contractor shall maintain the time schedule for all three routes without being more than

10 minutes late. Shuttle Services are to and from the below locations:

1. Transbay Temporary Terminal - 200 Folsom Street, San Francisco, CA 94105 (Route # 1) a Note: depending on when the contract is awarded the pick-up site is expected to be changed from Transbay Temporary Terminal to the Salesforce Transit Center located at Minna St. between 2nd St and Beale St., which is approximately 500 feet NW of the

Transbay Temporary Terminal.

2. Powell Street Bart Station — 899 Market Street San Francisco (Route # 1)

3. Toll plaza parking lot of the Golden Gate Bridge, 1 Golden Gate Bridge Toll Plaza San

Francisco, CA 94129-0601 (Route #2)

4. Daly City Bart Station. 500 John Daly Blvd., Daly City, CA 94015 (Route # 3)

Shuttle Services are required for weekdays, Monday through Friday to transport approximately 430 employees. The Contractor shall provide sufficient vehicles to meet all the

VA's requirements for pick-up and delivery of patients, approved riders and documents, in accordance with the terms, conditions, and schedule of the contract and satisfy the Shuttle

Service Route Schedule. Shuttle Service will not be provided on Weekends.

* Due to changing city requirements Contractor allowed to pick 2/10 of mile from the above locations upon notification of the COR

Shuttle Service Route Schedule

Route # 1

5:00 AM to 9:00 AM – Starts at Transbay Temporary Terminal or Salesforce Transit

Center to Powell Street Bart Station to San Francisco VA Medical Center

2:30 PM to 6:30 PM - Starts at San Francisco VA Medical Center to Powell Street Bart

Station to Transbay Temporary Terminal or Salesforce Transit Center.

Three (3) buses (minimum of 52 passenger capacity) for approximately 300 employees running during peak commuting hours; from 5:00 AM to 9:00 AM for approximately 7-9 total trips then returns to run from 2:30 PM to 6:30 PM for approximately another 7-9 total trips. Executive motor coaches need to include undercarriage of storage for bicycles and Wi-Fi features.

Route # 2

5:30 AM to 9:00 AM – Starts at Golden Gate Bridge Toll Plaza to San Francisco VA

Medical Center

2:30 PM to 6:30 PM - Starts at San Francisco VA Medical Center to Golden Gate Bridge

Toll Plaza

One (1) small bus (minimum of 15 passenger capacity) for approximately 30 employees running during peak commuting hours; from 5:30 AM to 9:00 AM for approximately 5-7 total trips then returns to run from 2:30 PM to 6:30 PM for approximately another 5-7 total trips. This vehicle needs to include a bike rack to hold up to three bicycles.

Route #3

5:30 AM to 10:00 AM – Starts at Daly City Bart Station to San Francisco VA Medical

Center

2:30 PM to 6:30 PM - Starts at San Francisco VA Medical Center to Daly City Bart

Station.

Two (2) buses (minimum of 30 passenger capacity) for approximately 100 employees running during peak commuting hours; from 5:30 AM to 10:00 AM for approximately 7-

9 total trips then returns to run from 2:30 PM to 6:30 PM for approximately another 7- 9 total trips. Executive Shuttles need to include a bike rack for up to 3 bicycles and Wi-Fi features.

5. Schedule Changes

5.1 Shuttle services and times are mandatory for the alternating AM and PM runs to provide adequate transportation services to those SFVAMC employees using the public transportation. Should schedules need to be modified, any modifications must be coordinated with the Contracting Officers Representative (COR) two weeks prior to and approved by the Contracting Officer prior to implementation.

Any changes to the designated pick-up and drop-off zones, at the SFVAMC and all off-site locations, will be coordinated and identified by the COR.

5.2 The Government reserves the right to add additional routes within the San

Francisco area or increase/decrease the number of buses on current routes.

5.2 Federal Holidays — Shuttle Services will not operate on Federal Holidays. Federal

Holidays are: New Year's Day, Martin Luther King's Birthday, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day. To include any other day specifically declared by the President of the United States to be a national holiday.

6. Traffic Compliance

6.1 While driving vehicles on the SFVAMC campus and off campus, contractor must follow all Federal, State and local laws / regulations. Failure to do so will result in a traffic citation, issued by SFVAMC Police Service or local law enforcement. The

Contractor is responsible for any citation(s) received by the contract drivers.

6.2 If tolls charges are incurred all such charges shall be included in the unit price (not separately chargeable) and are sole responsibility of the contractor.

7. Contractor Personnel Qualifications

7.1 Contractor employees shall conduct themselves in a business-like manner at all times while on VA premises. Contractor personnel will wear an appropriate and professional uniform with company's name and name of the driver. Contractor personnel performing contract services shall meet at all times the qualifications specified in this contract, as well as any qualifications required by Federal, State, County and local government entities from the place in which they operate.

7.2 Within seven (7) days after receipt of award notification, the contractor shall provide evidence of required training, certifications, licenses and any other qualifications required for this contract. The initial documentation shall be provided to the COR.

7.3 During the period of performance, if the Contractor proposes to add-on or replace personnel to perform contract services, the Contractor shall submit the required evidence of training, certifications, licensing and any other qualifications to the

Contracting Officer. At no time shall the Contractor utilize add-on or replacement personnel to perform contract services who do not meet the personnel qualifications of this contract.

8. Driver's Qualifications

8.1 Contractor shall be responsible for using appropriate driver screening and selection criteria when employing drivers. Such screening shall include but not limited to testing drivers for prohibited drug use and alcohol misuse; a criminal background check, to the maximum extent permitted by state law.

8.2 Drivers shall have a valid operator's license in accordance with Federal, State and local government requirements for their place of operation for the services they perform. Drivers shall post their special, temporary or annual driver's permit in such a manner as to be continually visible and readable at all times by any passenger and in a manner prescribed by the Department of Veterans Affairs.

8.3 The contractor shall not operate or occupy the transport vehicles while under the influence of alcohol, controlled narcotic substances, legal or illegal, or while under the influence of any other inebriating substance that may impair vision, depth perception, mobility and reasonable judgment.

8.4 The Contractor shall be removed from performing services should he/she is identified as a potential threat to the security, safety, health or the operational mission of SFVAHCS facilities and its population. The Contractor shall replace any personnel removed or relieved from the performance of services.

8.5 Contractor Attire and Identification: Contractor shall wear neat, clean and proper attire. Contractor personnel shall be identified by wearing the prime contractor company's logo and name tag attached to its attire.

8.6 Contract drivers are expected to behave in a courteous manner at all times while interacting with SFVAMC employees and staff. Any confrontations with staff should be immediately documented and reported to the COR.

8.7 The contractor's personnel shall be kind and courteous to passengers and shall not play loud music or music that is objectionable to the passengers while transporting.

8.8 Drivers shall not use excessively their hands free mobile/cell phone communication devices when driving. Best practice is to pull over and conduct communication in a safe manner

8.9 Drivers shall not Text Message while driving.

8.10 The Contractor shall immediately notify the VA of any incidents involving injury to passengers during transport. The Contractor shall promptly complete and submit to the COR, an Incident Report with all information felt to be necessary for any full review within two hours of the incident.

8.11 Customers' Complaints. The Contractor shall notify the COR in writing within 24 hours of any complaints made by the passengers with regards to transportation services.

8.12 Customer Feedback. The government will provide to the Contractor sufficient comment cards with government address pre-printed to be placed in each vehicle that is readily accessible to customers to provide feedback, positive and/or negative. The COR will provide feedback to the contractor. Recommendations for improved services along with the passengers' complaints will be reviewed by the

COR. Implementation of recommendations will require written approval from the

Contracting Officer. The Contractor shall notify the COR when comment cards are depleted.

9. Contractor Equipment, Vehicles and Inspection

9.1 The VA reserves the right to inspect contractor's equipment and vehicles or require documentation of compliance with contract specifications, and State laws, rules, regulations and guidelines governing transportation vehicles. VA inspections of contractor equipment will not constitute a warranty that the contractor's vehicles and equipment are properly maintained.

9.2 The VA reserves the right to restrict the Contractor's use of equipment and vehicles that are not in compliance with contract requirements. The restriction of such equipment and vehicles shall not relieve the contractor from performing in accordance with the strict intent and meaning of the contract and without additional cost to the VA.

9.3 Vehicles shall meet all current applicable Federal, State and local specifications and regulations including, but not limited to, licensing, registration, and safety standards.

9.4 Vehicles shall be maintained in good repair in accordance with manufacturer's instructions and specifications, at all times during the performance of this contract.

All vehicles shall be smoke-free, nonsmoking vehicles and shall be kept in a clean and sanitary condition at all times.

9.5 The Contractor shall ensure proper inspections are performed on all vehicles used in the performance of services.

9.6 The Contractor shall remove any vehicles that are unsafe, in need of repairs, and does not meet the minimum operating specifications for compliance with the contract and not have more than two (2) vehicle failures per month. The removal of said vehicles from service shall not relieve the Contractor from performance of services.

9.7 Contractor shall ensure all busses on all routes are ADA compliant and handicap accessible.

10. Contractor Performance

10.1 The Contractor shall have a contingency/back-up plan in the event, the Contractor is unable to perform services or have services performed as required. The

Contractor shall immediately notify the COR and provide a justification for non-performance and institute the contingency and/or back-up plan as quickly as possible.

11. Record Keeping / Administrative Tasks / Deliverables

11.1 Trip Record. The Contractor shall maintain and provide to the COR a record of trips taken each day. The trip record shall contain the information stated below.

Contractor shall provide a copy of their daily trip records to the COR on a monthly basis.

11.2.1 Number of passengers per each pick-up

11.2.2 Deliverables Schedule

11.2.3 Due Quarterly: Equipment and Maintenance logs

11.2.3 Due Monthly: Dispatch response time daily trip records

11.2.4 Due Monthly: Trip tickets with invoice to be turned in by the 7th working day.

11.2.5 Due Weekly: Passengers Safety incident reports

12. Contractor's Quality Control Program (QCP)

12.1 The contractor shall establish and maintain quality control to ensure all contract requirements are met. An original and one (1) copy of this QCP will be forwarded to the CO along with the requested initial proposal. The CO will review the QCP and list any needed clarifications, and return to Contractor for response, if necessary. The Contractor's QCP shall at a minimum include the following or have incorporated into during performance of contract:

12.2 An inspection plan covering all services is required by this contract. The inspection plan must specify the areas to be inspected on either a scheduled or unscheduled basis and how often inspections will be accomplished and documented, and the title of the individual(s) who will perform the inspections.

12.3 On-site records of all inspections conducted by the Contractor noting necessary corrective action taken. The Government reserves the right to request copies of any and/or each inspection.

12.4 The methods for identifying and preventing deficiencies in the quality of service performed, before the level of performance becomes unacceptable and organizational functions noting intermediate supervisory responsibilities and overall management responsibilities for ensuring total acceptable performance.

12.5 The Contractor shall maintain on-site records of all vehicle maintenance and repairs performed on vehicles used in the performance of this contract. Institute methods to identify and prevent vehicle breakdowns, and detailed procedure for alternative transportation of patients in the event of mechanical breakdown of vehicle.

12.6 The Contractor shall maintain on-site records identifying the character, physical capabilities, certifications and ongoing training of each employee performing services under this contract.

12.7 The Contractor shall have methods of identifying and preventing radio communication breakdowns and provide a detailed procedure for alternative communications in the event of electronic and mechanical breakdown of vehicle two-way radios.

12.8 The Contractor shall maintain on-site records of any complaints or problems, with procedures taken to allow for corrections and/or elimination before effects caused interruption of performance of contract.

12.9 The Contractor shall participate in scheduled and/or non-scheduled conference calls with the VA representatives to provide a report of on-going operational issues.

12.10 The Contractor shall have a system that verifies the licenses of individuals operating the vehicles and the driving records of individuals operating the vehicles.

The contractor shall make this system available for review by the VA.

12.11 The contractor shall provide reliable, safe and on-schedule transportation with no more than one non-performance per month. Random sampling of riders, customer complaints and observation.

12.12 The contractor shall submit timely invoices. Invoices should not require major revisions 100% inspection of submitted invoices

12.13 The contractor shall notify the COR, in writing and within 24 hours, of any complaints made by passengers with regards to the transport service. The contractor may provide recommendations for improved services along with the passengers' complaints for the VA's review. No recommendations shall be construed as being effective until and unless it is provided in writing by the

Contracting Officer. In addition, the contractor shall report negative incidents and feedback to the COR and shall submit these negative incidents and feedback in writing within 24 hours of the occurrence. The contractor shall have no more than one occurrence per 90 days of not reporting within 24 hours.

12.14 The contractor shall respond to customer service complaints and adhere to departure schedule. Respond to requests or questions within 48 hours Periodic surveillance and validated customer complaints

12.15 The contractor shall provide qualifications of drivers and submit relevant current permits/licenses annually. Submit records of training completed annually Conduct

100% audit every 12 months.

12.16 Performance Requirements Table

No. Performance Requirements

Performance Standards Acceptable Quality Level

Method of Surveillance

Provide reliable, courteous and on-schedule transportation

Para 3,4

Shuttle pick-ups and departures are within 10 minutes of scheduled departure times. Passengers are properly greeted and addressed during transportation.

No more than 5 complaints per month

Random sampling of riders, customer complaints and observation

Conduct shuttle services in a safe manner in accordance with all Federal, State and local laws / regulations.

Para. 6.1, 7.1, 9.3

Shuttle operations performed with no infractions or negligent accidents / incidents.

100 % of operations free of infractions or negligent accidents / incidents.

Random sampling of riders, customer

Submit timely and accurate invoices.

Para. 16

Invoices should be received no later than 7 days from end of invoice period and not require major revisions

No more than two late or inaccurate invoices per year

100% inspection of submitted invoices

Report Incidents and Negative Feedback

Para. 8.10

The contractor shall report negative incidents and feedback to the COR in writing within 2 hours of the occurrence.

No more than one failure to report per calendar month

Random sampling of riders, customer

Respond to customer service inquiries, complaints and questions

All customer service inquiries and or questions are responded to within 24 hours

No more than one missed response per calendar month

Random sampling of riders, customer

Para. 8.10,8.11

Provide qualifications of drivers as well as relevant permits and licenses.

Para 7,8

All driver qualification documentation as well as relevant permits and licenses are updated annually and maintained in the appropriate locations.

100% of driver qualification documents updated, provided and maintained annually.

Conduct random and regular documentation audits.

Provide vehicles and equipment for shuttle operations.

Para 9, 14

The contractor shall provide vehicles that are equipped, properly functioning, clean and free of unsanitary conditions.

Not more than two vehicle failures per month or vehicles that are not clean and sanitary

Periodic surveillance, Random sampling of riders, customer observations.

13. Contractor Furnished Property — Equipment - Supplies

13.1 The Contractor shall provide sufficient vehicles to perform the contract requirements.

13.2 The Contractor shall ensure vehicles contain the following systems, supplies, and equipment. The contractor shall maintain all equipment in accordance with the manufacturer's specifications and guidelines.

14.2.1 Operating climate control system (heating and air conditioning system);

14.2.2 On board, a standard first aid kit, standard drugstore issue, to contain a minimum of:

a. Adhesive bandages

b. Sponge dressing pads

c. A sting relief pad

d. Patch bandages

e. Band-Aids

f. Knuckle bandages

g. Fingertip bandages

h. An iodine prep pad

i. Antiseptic towelettes

j. Triple Antibiotic ointment packs

k. Alcohol cleansing pads

l. Y2" X 5 yd first aid tape (roll)

m. First-aid guide book

14.2.3 Fire suppression equipment

14.2.4 Appropriate road emergency warning equipment

14.2.5 Spare wheelchair

14.2.6 CB style radio, to provide communication between the dispatcher and the diver, and/or portable telephone dispatching system

14.2.7 The contractor shall have written emergency procedures that are:

Immediately accessible, concise, and understandable to the persons operating the vehicles.

14.3 The contractor shall provide free Wi-Fi

15. Training

15.1 The contractor shall be responsible for the training of its personnel. Contractor personnel shall be trained and qualified to handle emergencies that may arise during contract performance. The contractor shall maintain and make available for VA inspection, certification of training for all personnel performing under this contract.

The contractor's training program for drivers shall include, at a minimum, the most current instruction in:

15.1.1The organization's emergency procedures

15.1.2 The handling of accidents

15.1.3 Cardiopulmonary Resuscitation (CPR)

15.1.4 Basic first-aid

15.1.5 Handling of road emergencies

15.1.6 The use of road emergency warning equipment

16. Payments and Invoicing

16.1 Payment shall be made thirty (30) days in arrears, upon receipt of a proper invoice. Invoice should be turned in by the 7th working day to ensure prompt payment. All billing invoices shall include the authorized

Purchase Order number, the type of transportation, and the number of trips.

16.2 The Contractor shall submit invoices to the COR prior to submitting it via the Tungsten/OB10 network portal online. All invoices shall be emailed to Saul.Alvarado@va.gov, hand delivered or mailed (at no additional cost to the government) to the following address:

Logistics Service

Attn: Saul S. Alvarado, COR

4150 Clement Street (MS 90)

San Francisco, CA 94121-1545

Additional VA Invoice Support Contacts

VA Financial Service Center (FSC)

Phone: 1-877-353-9791

E-mail: vafsccshd@va.gov

Tungsten/OB10 Client Services

Phone: 1-877-752-0900 Option 2

E-mail: VA.Registration@tungsten-network.com

Website: https://www.tungsten-network.com/customer-campaigns/veterans-affairs mailto:Saul.Alvarado@va.gov mailto:vafsccshd@va.gov mailto:VA.Registration@tungsten-network.com https://www.tungsten-network.com/customer-campaigns/veterans-affairs https://www.tungsten-network.com/customer-campaigns/veterans-affairs

SECTION C - CONTRACT CLAUSES

C.1 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—

MONITORING AND COMPLIANCE (JUL 2018)

(a) This solicitation includes .

(b) Accordingly, any contract resulting from this solicitation is subject to the limitation on subcontracting requirements in 13 CFR 125.6, or the limitations on subcontracting requirements in the

FAR clause, as applicable. The Contractor is advised that in performing contract administration functions, the Contracting Officer may use the services of a support contractor(s) retained by VA to assist in assessing the Contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to Contractor's offices where the Contractor's business records or other proprietary data are retained and to review such business records regarding the Contractor's compliance with this requirement.

(c) All support contractors conducting this review on behalf of VA will be required to sign an

“Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the Contractor's business records or other proprietary data reviewed or obtained in the course of assisting the Contracting Officer in assessing the Contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs.

(d) Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the Contractor to protect proprietary information as required by FAR 9.505-4, Obtaining access to proprietary information, paragraph (b). The Contractor is required to cooperate fully and make available any records as may be required to enable the Contracting

Officer to assess the Contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

(End of Clause)

C.2 VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (MAR 2018)

(a) Indemnification. The contractor expressly agrees to indemnify and save the Government, its officers, agents, servants, and employees harmless from and against any and all claims, loss, damage, injury, and liability, however caused, resulting from, arising out of, or in any way connected with the performance of work under this agreement. Further, it is agreed that any negligence or alleged negligence of the

Government, its officers, agents, servants, and employees, shall not be a bar to a claim for indemnification unless the act or omission of the Government, its officers, agents, servants, and employees is the sole, competent, and producing cause of such claims, loss, damage, injury, and liability.

At the option of the contractor, and subject to the approval by the contracting officer of the sources, insurance coverage may be employed as guaranty of indemnification.

(b) Insurance. Satisfactory insurance coverage is a condition precedent to award of a contract. In general, a successful bidder must present satisfactory evidence of full compliance with State and local requirements, or those below stipulated, whichever are the greater. More specifically, workers' compensation and employer's liability coverage will conform to applicable State law requirements for the service contemplated, whereas general liability and aircraft liability of comprehensive type shall, in the absence of higher statutory minimums, be required in the amounts per aircraft used of not less than

$200,000 per person and $500,000 per occurrence for bodily injury and $200,000 per occurrence for property damage. Coverage for passenger liability bodily injury shall be at least $200,000 multiplied by the number of seats or passengers, whichever is greater. State-approved sources of insurance coverage ordinarily will be deemed acceptable to the Department of Veterans Affairs installation, subject to timely certifications by such sources of the types and limits of the coverages afforded by the sources to the bidder.

(End of Clause)

C.3 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oal/library/vaar/

(End of Clause)

FAR

Number

Title Date

52.232-40 PROVIDING ACCELERATED PAYMENTS TO SMALL

BUSINESS SUBCONTRACTORS

DEC 2013

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS

AND REQUIREMENT TO INFORM EMPLOYEES OF

WHISTLEBLOWER RIGHTS

APR 2014

52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON RECYCLED

PAPER

MAY 2011

52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR

PERSONNEL

JAN 2011

52.237-3 CONTINUITY OF SERVICES JAN 1991

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE

MAINTENANCE

JUL 2016

C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

(End of Clause)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR

2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days days before the contract expires. The preliminary notice does not commit the

Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 5 Years.

(End of Clause)

C.6 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

The Contractor shall not make reference in its commercial advertising to Department of Veterans Affairs contracts in a manner that states or implies the Department of Veterans Affairs approves or endorses the

Contractor’s products or services or considers the Contractor’s products or services superior to other products or services.

(End of Clause)

C.7 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

The contractor shall obtain all necessary licenses and/or permits required to perform this work. He/she shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this contract. He/she shall be responsible for any injury to himself/herself, his/her employees, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by his/her employees fault or negligence, and shall maintain personal liability and property damage insurance having coverage for a limit as required by the laws of the State of California. Further, it is agreed that any negligence of the Government, its officers, agents, servants and employees, shall not be the responsibility of the contractor hereunder with the regard to any claims, loss, damage, injury, and liability resulting there from.

(End of Clause)

C.8 SUPPLEMENTAL INSURANCE REQUIREMENTS

In accordance with FAR 28.307-2 and FAR 52.228-5, the following minimum coverage shall apply to this contract:

(a) Workers' compensation and employers liability: Contractors are required to comply with applicable

Federal and State workers' compensation and occupational disease statutes. If occupational diseases are not compensable under those statutes, they shall be covered under the employer's liability section of the insurance policy, except when contract operations are so commingled with a Contractor's commercial operations that it would not be practical to require this coverage. Employer's liability coverage of at least

$100,000 is required, except in States with exclusive or monopolistic funds that do not permit workers' compensation to be written by private carriers.

(b) General Liability: $500,000.00 per occurrences.

(c) Automobile liability: $200,000.00 per person; $500,000.00 per occurrence and $20,000.00 property damage.

(d) The successful bidder must present to the Contracting Officer, prior to award, evidence of general liability insurance without any exclusionary clauses for asbestos that would void the general liability coverage.

(End of Clause)

C.9 52.228-5 INSURANCE—WORK ON A GOVERNMENT INSTALLATION

(JAN 1997)

(a) The Contractor shall, at its own expense, provide and maintain during the entire performance of this contract, at least the kinds and minimum amounts of insurance required in the Schedule or elsewhere in the contract.

(b) Before commencing work under this contract, the Contractor shall notify the Contracting Officer in writing that the required insurance has been obtained. The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the

Government's interest shall not be effective—

(1) For such period as the laws of the State in which this contract is to be performed prescribe; or

(2) Until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer.

(c) The Contractor shall insert the substance of this clause, including this paragraph (c), in subcontracts under this contract that require work on a Government installation and shall require subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance, and shall make copies available to the Contracting Officer upon request.

(End of Clause)

C.10 52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE

(OCT 2018)

(a) Definitions. As used in this clause—

Electronic Funds Transfer (EFT) indicator means a four-character suffix to the unique entity identifier.

The suffix is assigned at the discretion of the commercial, nonprofit, or Government entity to establish additional System for Award Management (SAM) records for identifying alternative EFT accounts (see subpart 32.11) for the same entity.

Registered in the System for Award Management (SAM) means that—

(1) The Contractor has entered all mandatory information, including the unique entity identifier and the

EFT indicator (if applicable), the Commercial and Government Entity (CAGE) code, as well as data required by the Federal Funding Accountability and Transparency Act of 2006 (see subpart 4.14), into

SAM;

(2) The Contractor has completed the Core, Assertions, Representations and Certifications, and Points of Contact sections of the registration in SAM;

(3) The Government has validated all mandatory data fields, to include validation of the Taxpayer

Identification Number (TIN) with the Internal Revenue Service (IRS). The Contractor will be required to provide consent for TIN validation to the Government as a part of the SAM registration process; and

(4) The Government has marked the record “Active”.

System for Award Management (SAM) means the primary Government repository for prospective

Federal awardee and Federal awardee information and the centralized Government system for certain contracting, grants, and other assistance-related processes. It includes—

(1) Data collected from prospective Federal awardees required for the conduct of business with the

Government;

(2) Prospective contractor-submitted annual representations and certifications in accordance with FAR subpart 4.12; and

(3) Identification of those parties excluded from receiving Federal contracts, certain subcontracts, and certain types of Federal financial and non-financial assistance and benefits.

Unique entity identifier means a number or other identifier used to identify a specific commercial, nonprofit, or Government entity. See http://www.sam.gov for the designated entity for establishing unique entity identifiers.

(b) If the solicitation for this contract contained the provision 52.204–7 with its Alternate I, and the

Contractor was unable to register prior to award, the Contractor shall be registered in SAM within 30 days after award or before three days prior to submission of the first invoice, whichever occurs first.

(c) The Contractor shall maintain registration in SAM during contract performance and through final payment of any contract, basic agreement, basic ordering agreement, or blanket purchasing agreement.

The Contractor is responsible for the currency, accuracy and completeness of the data within SAM, and for any liability resulting from the Government’s reliance on inaccurate or incomplete data. To remain registered in SAM after the initial registration, the Contractor is required to review and update on an annual basis, from the date of initial registration or subsequent updates, its information in SAM to ensure it is current, accurate and complete. Updating information in SAM does not alter the terms and conditions of this contract and is not a substitute for a properly executed contractual document.

(d)(1)(i) If a Contractor has legally changed its business name or ‘‘doing business as’’ name (whichever is shown on the contract), or has transferred the assets used in performing the contract, but has not completed the necessary requirements regarding novation and change-of-name agreements in subpart

42.12, the Contractor shall provide the responsible Contracting Officer a minimum of one business day’s written notification of its intention to—

(A) Change the name in SAM;

(B)Comply with the requirements of subpart 42.12 of the FAR; and

(C) Agree in writing to the timeline and procedures specified by the responsible Contracting Officer.

The Contractor shall provide with the notification sufficient documentation to support the legally changed name.

http://www.sam.gov/

(ii) If the Contractor fails to comply with the requirements of paragraph (d)(1)(i) of this clause, or fails to perform the agreement at paragraph (d)(1)(i)(C) of this clause, and, in the absence of a properly executed novation or change-of-name agreement, the SAM information that shows the Contractor to be other than the Contractor indicated in the contract will be considered to be incorrect information within the meaning of the ‘‘Suspension of Payment’’ paragraph of the electronic funds transfer (EFT) clause of this contract.

(2) The Contractor shall not change the name or address for EFT payments or manual payments, as appropriate, in SAM record to reflect an assignee for the purpose of assignment of claims (see FAR subpart 32.8, Assignment of Claims). Assignees shall be separately registered in the SAM. Information provided to the Contractor's SAM record that indicates payments, including those made by EFT, to an ultimate recipient other than that Contractor will be considered to be incorrect information within the meaning of the “Suspension of Payment” paragraph of the EFT clause of this contract.

(3) The Contractor shall ensure that the unique entity identifier is maintained with the entity designated at www.sam.gov for establishment of the unique entity identifier throughout the life of the contract. The

Contractor shall communicate any change to the unique entity identifier to the Contracting Officer within

30 days after the change, so an appropriate modification can be issued to update the data on the contract.

A change in the unique entity identifier does not necessarily require a novation be accomplished.

(e) Contractors may obtain additional information on registration and annual confirmation requirements at www.sam.gov.

(End of Clause)

C.11 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT

REQUESTS (NOV 2018)

(a) Definitions. As used in this clause—

(1) Contract financing payment has the meaning given in FAR 32.001;

(2) Designated agency office means the office designated by the purchase order, agreement, or contract to first receive and review invoices. This office can be contractually designated as the receiving entity.

This office may be different from the office issuing the payment;

(3) Electronic form means an automated system transmitting information electronically according to the accepted electronic data transmission methods and formats identified in paragraph (c) of this clause.

Facsimile, email, and scanned documents are not acceptable electronic forms for submission of payment requests;

(4) Invoice payment has the meaning given in FAR 32.001; and

(5) Payment request means any request for contract financing payment or invoice payment submitted by the contractor under this contract.

(b) Electronic payment requests. Except as provided in paragraph (e) of this clause, the contractor shall submit payment requests in electronic form. Purchases paid with a Government-wide commercial purchase card are considered to be an electronic transaction for purposes of this rule, and therefore no additional electronic invoice submission is required.

https://vaww.aams.ecms.va.gov/AAMS_Production/DAV/kym!yybjyy5b4cyy/www.sam.gov http://www.sam.gov/

(c) Data transmission. A contractor must ensure that the data transmission method and format are through one of the following:

(1) VA’s Electronic Invoice Presentment and Payment System at the current website address provided in the contract.

(2) Any system that conforms to the X12 electronic data interchange (EDI) formats established by the

Accredited Standards Center (ASC) and chartered by the American National Standards Institute (ANSI).

(d) Invoice requirements. Invoices shall comply with FAR 32.905.

(e) Exceptions. If, based on one of the circumstances in this paragraph (e), the Contracting Officer directs that payment requests be made by mail, the Contractor shall submit payment requests by mail through the United States Postal Service to the designated agency office. Submission of payment requests by mail may be required for—

(1) Awards made to foreign vendors for work performed outside the United States;

(2) Classified contracts or purchases when electronic submission and processing of payment requests could compromise the safeguarding of classified or privacy information;

(3) Contracts awarded by contracting officers in the conduct of emergency operations, such as responses to national emergencies;

(4) Solicitations or contracts in which the designated agency office is a VA entity other than the VA

Financial Services Center in Austin, Texas; or

(5) Solicitations or contracts in which the VA designated agency office does not have electronic invoicing capability as described above.

(End of Clause)

C.12 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED

VETERAN-OWNED SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

(a) Definition. For the Department of Veterans Affairs, “Service-disabled veteran-owned small business concern or SDVSOB”:

(1) Means a small business concern:

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans or eligible surviving spouses (see VAAR 802.201 Surviving Spouse definition);

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans (or eligible surviving spouses) or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran;

(iii) The business meets Federal small business size standards for the applicable North American

Industry Classification System (NAICS) code identified in the solicitation document;

(iv) The business has been verified for ownership and control pursuant to 38 CFR 74 and is so listed in the Vendor Information Pages database, (https://www.vip.vetbiz.gov); and

(v) The business will comply with subcontracting limitations in 13 CFR…