36C26021Q0849.docx

36C26021Q0849

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C26021Q0849 08-04-2021 Jared Zinsmeister 208-429-2037 08-18-2021

1PM

MDT

36C260

Department of Veterans Affairs Network Contracting Office 20 960 Broadway Ave, Suite 460 Boise ID 83706

X

492210 $30 Million

NET 30

N/A

36C663 Department of Veterans Affairs Veteran Affairs Puget Sound Health Care See SOW for locations

WA 98661

36C260 Department of Veterans Affairs Network Contracting Office 20

5115 NE 82nd Ave, Suite 102 Vancouver WA 98662

FMS-VA-2(101)

Financial Services Center

PO BOX 149971

Austin TX 78714-9971

See CONTINUATION Page This solicitation is for Courier Service for the Veterans Affairs Puget Sound Health Care System.

Please see Statement of Work for a description of work, and locations.

$0.00

See CONTINUATION Page

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C260 Jared Zinsmeister

Network Contracting Office 20 960 Broadway Ave, Suite 460 Boise ID 83706

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center

PO BOX 149971

Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

Courier Service for Port Angeles CBOC Contract Period: Base POP Begin: 10-01-2021 POP End: 09-30-2022

Courier Service for Silverdale CBOC

Courier Service for Mt Vernon CBOC

Courier Service for Edmonds CBOC

Courier Service for Everett CBOC

Courier Service for Olympia CBOC

Courier Service for Puyallup CBOC

Courier Service for MMU, Raymond, Shelton, Aberdeen, Ocean Shores.

Courier Service for Port Angeles CBOC Contract Period: Option 1 POP Begin: 10-01-2022 POP End: 09-30-2023

Courier Service for Silverdale CBOC

Courier Service for Mt Vernon CBOC

Courier Service for Edmonds CBOC

Courier Service for Everett CBOC

Courier Service for Olympia CBOC

Courier Service for Puyallup CBOC

Courier Service for MMU, Raymond, Shelton, Aberdeen, Ocean Shores.

Courier Service for Silverdale CBOC Contract Period: Option 2 POP Begin: 10-01-2023 POP End: 09-30-2024

Courier Service for Port Angeles CBOC

Courier Service for Mt Vernon CBOC

Courier Service for Edmonds CBOC

Courier Service for Everett CBOC

Courier Service for Olympia CBOC

Courier Service for Puyallup CBOC

Courier Service for MMU, Raymond, Shelton, Aberdeen, Ocean Shores.

Courier Service for Silverdale CBOC Contract Period: Option 3 POP Begin: 10-01-2024 POP End: 09-30-2025

Courier Service for Port Angeles CBOC

Courier Service for Mt Vernon CBOC

Courier Service for Edmonds CBOC

Courier Service for Everett CBOC

Courier Service for Olympia CBOC

Courier Service for Puyallup CBOC

Courier Service for MMU, Raymond, Shelton, Aberdeen, Ocean Shores.

Courier Service for Silverdale CBOC Contract Period: Option 4 POP Begin: 10-01-2025 POP End: 09-30-2026

Courier Service for Port Angeles CBOC

Courier Service for Mt Vernon CBOC

Courier Service for Edmonds CBOC

Courier Service for Everett CBOC

Courier Service for Olympia CBOC

Courier Service for Puyallup CBOC

Courier Service for MMU, Raymond, Shelton, Aberdeen, Ocean Shores.

B.3 DELIVERY SCHEDULE

Base Period

B.4 STATEMENT OF WORK

Statement of Work: Courier Services for General Medicine Service Line/Puget Sound

Puget Sound VA Health Care System (VA) requires lab courier services. The Vendor shall provide all necessary management, labor, equipment, vehicles, transportation, information security (HIPAA), and insurance to provide lab courier services to and from the VA Health Care System and CBOC addresses cited under “Places of Performance, North and South Sound.”

The Veterans Health Administration (VHA), Community Based Outpatient Clinics (CBOC) and MicroClinic, Veteran Service Organization Sites (VSO) sites (hereafter referred to collectively as CBOC) provide a variety of outpatient primary care services in communities closer to where eligible veterans reside, thus improving convenience, equity of access in rural/underserved areas, efficiency and effectiveness of care, and access to care for all eligible veterans. These outpatient primary care services may include primary care, preventive care, immunizations and vaccinations, prescription of medications, mental health, social work, dental, radiology, counseling and group therapy, laboratory testing, women’s care, physical therapy, and referral to specialists. It should be noted that the type of medical services available at a CBOC can vary from clinic to clinic.

All work is to be performed in accordance with applicable federal, state, and local regulations or ordinances, including any specified regulations for oxygen cylinders, information security (HIPAA), dangerous goods, diagnostic specimens or bio-hazardous materials.

Record Keeping The Vendor shall be responsible for supplying, completing, and submitting all reports required and/or requested by any federal, state, and/or local government agency, as required by law, ordinance, and/or regulations that pertain to the supplies and services provided under this contract.

All correspondence relative to the Contract or any task order shall contain the Contract number, task order number, facility name, and description of services performed.

The COR will provide the Vendor with copies of any reference documents and/or materials within fifteen (15) business days upon receipt of a written request.

Daily Courier Service

Daily Courier services include but are not limited to: the transportation of pharmaceuticals, medical supplies, diagnostic specimens, patient charts, prostheses equipment, office supplies, mail, sterile and contaminated instruments, all laboratory specimens (blood/body fluids), housekeeping supplies, equipment including wheelchairs and walkers, documents, medical records, x-rays, other hand carried materials, and other items as required. Items deemed by VA and HIPAA regulations to be of sensitive nature will be secured (locked) at-all-times in Government furnished bags and locks while in the possession of the Vendor.

Daily Courier services between the VA and CBOC shall be provided Monday through Friday, except for federal holidays or any day specifically declared by the President of the United States to be a federal holiday. The eleven federal holidays observed by the Federal Government are: New Year’s Day; Martin Luther King, Jr.’s Birthday; Washington’s Birthday; Memorial Day; Juneteenth, Independence Day; Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; Christmas Day, and any other day specifically declared by the President of the United States to be a federal holiday.

Daily Courier services shall be to and from the designated pick-up and delivery points as specified below between the VA and CBOC locations.

ALVA Lab Pick-up/delivery – ALVA Lab services closes at 6 pm. Vendor shall make deliveries to Lab Building 81, Room 239 Front Process Desk prior to 6pm.

Seattle Medical Center Lab Pick-up/delivery - The Vendor shall make deliveries and pick-ups from VA Healthcare System – Seattle Campus after normal hours of operations. For security reasons, vendor employee(s) shall enter VA Healthcare System - Seattle through the Emergency Department entrance on the South end of the Medical Center (hospital) or alternate location if designated by signage. Vendor personnel shall limit their movement within the VA Puget Sound Health Care System to designated areas only.

Due to the time-sensitive nature of the laboratory specimens, the Puget Sound VA Health Care System requires same day delivery from the following CBOCs:

Mt Vernon Everett Edmonds Olympia Puyallup Silverdale Port Angeles Shelton Aberdeen Raymond MMU locations as needed

Pick-up at the VA Laboratory -Seattle for routine outbound CBOC deliveries will occur after 3:00 PM Pacific Time. These items shall be stored by the Vendor in a secure, climate-controlled location and delivered to the CBOCs the next business day between 12:00 PM and 3:30 PM Pacific Time.

The Vendor shall provide the COR with a copy of delivery routes within five (5) business days of award. Additionally, the Vendor shall provide the COR with updated copies of delivery routes five (5) business days prior to the effective date of any changes to the established delivery routes.

Emergency courier service from Puget Sound VA Healthcare System - Seattle to a CBOC must not exceed six (6) hours from notification of pickup to delivery to the CBOC and must arrive within routine business hours of Clinics, which is 8:00 AM to 4:30 PM LOCAL TIME. Emergency delivery requests will be specific DELIVERY at time of notification.

Additional Courier Requirements Laboratory specimen containers for delivery and pickup are approximately 16 inches high x 30 inches long x 20 inches wide; however, they may vary in size.

The Vendor shall deliver/pick-up empty containers for each location and deliver/pick-up a fully packed container for the return trip. Laboratory specimens, i.e. body fluids, will be properly packaged by the VA personnel for transportation. All specimens must be transported in accordance with all Department of Transportation (DOT) and OSHA Codes of Federal Regulations (CFR) 49 and 29.

Some containers/packages may require special handling and will be marked “Fragile” or “This Side Up.” The Vendor shall comply with all special handling instructions marked on containers/packages.

Environmental Controls The Vendor shall be responsible to maintain a temperature-controlled environment between 68 to 78 degrees Fahrenheit and a relative humidity level between 65 to 72 percent in vehicle or storage areas.

The use of adequate refrigerant packs shall be supplied by VA Lab. Specimens shall therefore be maintained at 37 to 46 degrees Fahrenheit for all deliveries of laboratory specimens or supplies.

Items must be kept out of contact with environmental hazards such as dust, snow, and rain.

The Vendor personnel drivers shall not leave vehicles in extreme heat or cold while specimens, sterile supplies, and pharmaceuticals are being transported. The Vendor shall be responsible for failures by the Vendor to ensure established environmental controls are maintained, of which results in damage or deterioration of laboratory specimens, supplies, or pharmaceuticals.

Should specimens and/or transported items be lost, broken, or otherwise damaged, the Vendor shall be required to submit a preliminary summary incident report to the COR within 24 hours of the incident. The Vendor shall provide a written incident report explaining the details of the incident; specifically, what caused the incident (who, what, where, when, and how) within seventy-two hours of the incident.

Bloodborne Pathogens

The Vendor and the Vendor personnel shall comply with the effective VA Medical Center Policy (and Occupational Health requirements in accordance with OSHA Blood Borne Pathogens (BBP) Law and the OSHA Tuberculosis Compliance Directive, enforceable under OSHA’s General Duty Clause) governing healthcare workers infected with a blood borne pathogen. If the Vendor obtains information that a person providing services under this contract may be infected with a blood borne pathogen, the Vendor shall immediately advise the COR.

HIPAA Compliance

The Vendor must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the National Standards to Protect the Privacy and Security of Protected Health Information (PHI). In addition, all VA security policies and applicable confidentiality statues such as 38 U.S.C. §5701 (VA Claims Confidentiality), 38 U.S.C. §5705 (Confidentiality of Healthcare Quality Assurance Review Records), 38 U.S.C. §7332 (Confidentiality of certain medical records), as well as 45 C.F.R. Parts 160, 162, and 164 (Health Insurance Portability and Accountability Act) should be followed.

As required by HIPAA, HHS has promulgated rules governing the use and disclosure of protected health information by covered entities.

Contingency Plan

1) Inclement weather. The Vendor shall develop a contingency plan within five (5) business days after award to address possible inclement weather conditions. The plan shall provide Community Based Outpatient Clinics, the COR and Clinic Manager with notifications early enough to provide the appropriate staff time to notify veteran patients that laboratory services need to be rescheduled. The Vendor shall immediately notify the COR or Clinic Manager via phone and email communications of emergent road closures authorized by the Washington DOT.

2) The Vendor shall develop a contingency plan within five (5) business days to ensure uninterrupted daily scheduled courier services for VA. This plan shall be reviewed annually by the Vendor, the COR, and/or Clinic Manager.

Vendor Vehicles Within five (5) business days after award, the vendor shall provide the following:

1) Number of vehicles, including make, model, and license plates.

Vendor vehicles and storage areas used in the performance of this contract must be licensed and meet the minimum requirements as mandated by the States of Washington.

Vehicles shall have the company name/logo prominently displayed.

Each vehicle used in the performance of this contract shall be adequately stocked with at least one current/up-to-date complete “Spill Kit” for a bio-hazard clean-up in case of leakage or accidental discharge from container.

The Vendor shall provide comprehensive automobile liability insurance required by the State of Washington. Upon request, the Vendor shall provide certified proof of automobile liability insurance for all vehicles used by the Vendor in the performance of this contract.

Vendor vehicles must be maintained in a sanitary clean condition, absent of foreign debris and contaminants.

All vehicles must be in good working condition with all doors and trunks able to fully close and lock. Unattended vehicles with VA contents shall be locked at all times.

The following types of vehicles are prohibited from use under the contract:

a) Bicycles

b) Motorcycles

c) Vehicles without a secure cargo area, such as convertibles

d) Pickup trucks without fully enclosed and lockable bed cover, unless cargo is secured in the driver’s cab.

Vendor Drivers/Personnel Within five (5) business days after award, the vendor shall provide the following to the COR:

1) Number of drivers, including names and states of licensure.

The Vendor shall review the HHS OIG List of Excluded Individuals/Entities on the HHS OIG web site at http://oig.hhs.gov/exclusions/index.asp to ensure all proposed Vendor employee(s) are not listed. By signing the contract, the vendor certifies that the HHS OIG List of Excluded Individuals/Entities has been reviewed and that proposed vendor employee(s) are not listed as of the date the contract was signed.

Vendor drivers must maintain a valid driver’s license for the type of vehicle operated as required by Washington.

The Vendor shall be licensed by the state and/or local health authority in those localities where licenses are required.

Vendor personnel, while performing the services of this contract, shall conduct themselves in a professional business-like manner.

The Contracting Officer, upon discussion with the COR, reserves the right to exclude vendor staff members from providing services under the contract or task order based upon breaches of conduct, including conduct that jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing tasks, or other conduct resulting in formal complaints by Veterans or other staff members to designated government representatives. The vendor and COR shall address issues raised concerning vendor personnel conduct. The Contracting Officer shall be the final decision on questions of acceptability and in validating complaints.

Smoking is not allowed within vehicles or when carrying and transporting delivery items.

The vendor’s drivers shall observe and abide by all signage, speed limits, pedestrian right-of-way, emergency vehicle right-of-way, and designated roadways.

The vendor’s drivers, shall be required to maintain a record log of courier pick-ups and deliveries, indicating times and dates of pick-ups and deliveries, number of containers/totes and/or loose items. Vendors drivers will be required to sign register upon all pickup or deliveries.

The vendor’s drivers are required to notify the assigned COR during normal business hours of any unusual events that impede him/her in making delivery as required by the Contract.

Under no circumstances shall any animal or person other than the driver ride in the vehicle or handle items being transported.

The Vendor shall provide and maintain training for its employees in appropriate safety and packaging procedures suitable to specimen type and distances transported. This should include issues such as adherence to regulations for transport of biohazards, use of rigid containers where appropriate, temperature control, notification procedures in case of accident or spills, etc. Upon request by the COR, the Vendor shall provide documentation certifying that training has been provided to Vendor’s personnel. Reference 49 CFR §173.199 Diagnostic Specimens and Used Health Care Products and § 172.700, Subcontract H, Training and International Air Transportation Association (IATA) Section 1.5.02.

Indemnification The Vendor shall be liable for, and shall indemnify and hold harmless the Government against all actions or claims for loss of or damage to property or the injury or death of persons, arising out of or resulting from the fault, negligence, or act or omission of the Vendor, its agents, or employees.

Vendor Support for Employees This is not a personal services contract. The vendor shall be responsible for supervision of its employees under this contract.

The Vendor shall be responsible for protecting vendor employee furnishing services. To carry out this responsibility, the vendor shall provide or certify that the following is provided for all their staff providing services under the resultant contract:

a. Workers’ compensation

b. Professional liability insurance

c. Health examinations

d. Income tax withholding

e. Wages in compliance with Service Contract Labor Standards (see Solicitation Attachment 1_USDOL Wage Determinations)

f. Social security payments.

Problem Resolution The CO, upon discussion with COR and VA lab personnel, will resolve complaints concerning vendor relations with Government employees and/or patients. The CO is final authority on validating complaints. In the event the vendor is involved and named in a validated complaint, the Government reserves the right to refuse acceptance of the services being rendered. This does not preclude refusal in the event of incidents involving physical or verbal abuse by vendor personnel towards VA personnel, CBOC personnel, COR, and other vendor personnel while performing services as specified in this contract.

Reports and Deliverables The Vendor shall be responsible for complying with all reporting and deliverable requirements established by the contract. Vendor shall be responsible for assuring the accuracy and completeness of all reports and other documents as well as the timely submission of each. Vendor shall comply with contract requirements regarding the appropriate reporting formats, instructions, submission timetables, and technical assistance as required. All reports and deliverables are to be sent by electronic mail unless otherwise specified by the CO or COR.

The following are brief descriptions of required documents that must be submitted by Vendor:

North Sound (Mount Vernon, Everett, Edmonds) Please note that Mt. Vernon CBOC is the only site to handle Reusable Medical Equipment because of Dental Services, in addition to transporting laboratory specimens this site requires pickup and delivery to VA Sterile Processing Department in Seattle, Washington.

Objective is for all CBOC specimens regardless of North/South Sound to arrive in Seattle Laboratory VA hospital for processing.

MT VERNON CBOC PICKUP: Courier service between Mount Vernon CBOC, 307 South 13th St, Mt Vernon, WA 98274 and VA Puget Sound Health Care System, Seattle Division, 1660 S. Columbian Way, Seattle, WA 98108. Pick-up and deliveries at Mount Vernon CBOC, Primary Care and Dental clinics will be at or after 4:00 p.m. (no later than 4:30 p.m.) with delivery to Seattle VA by 7:00 p.m. (same day) five days a week (Monday, Tuesday, Wednesday, Thursday, and Friday excluding Federal Holidays). Laboratory specimens will be delivered to the Seattle VA Laboratory Front Process Desk, building 100, room BD 142, POC number is 206-764-2234/4164. Soiled Re-usable Medical Equipment (RME) (medical/dental) instruments will be delivered to VA Seattle Sterilization Processing Service (SPS) department, building 100, room BD-100F, POC number 206-277-6948. Courier should pick up sterilized Clean RME instruments from the Seattle VA SPS department building 100, room BD 104-B by 1:00 p.m. by direction of the Clinic Manager of Mount Vernon CBOC (Charles Bloomquist) excluding Federal Holidays and deliver them to Mount Vernon CBOC on the same day. Dirty linen will be picked up at Mt Vernon on Tuesday and Thursday and delivered to the Seattle Linen service building 1, room B-15A on the same day. Clean linen will be picked up from the Seattle VA Linen service building 1, room B-15A on Wednesdays and delivered to Mount Vernon on the same day.

EVERETT CBOC PICKUP: Courier service between Everett CBOC, 220 Olympic Drive, Everett, WA 98203 and VA Puget Sound Health Care System, Seattle Division, 1660 S. Columbian Way, Seattle, WA 98108. Pick-up and deliveries at Everett CBOC, Primary Care clinics will be at or after 4:00 p.m. (no later than 4:30 p.m.) with delivery to Seattle VA by 7:00 p.m. (same day) five days a week (Monday, Tuesday, Wednesday, Thursday, and Friday excluding Federal Holidays). Laboratory specimens will be delivered to the Seattle VA Laboratory Front Process Desk, building 100, room BD 142, POC number is 206-764-2234/4164. Everett CBOC currently under construction courier services expected to commence July 1, 2022.

EDMONDS CBOC PICKUP: Courier service between Edmonds CBOC, 21616 76th Street West, Suite 107, Edmonds, WA 98026 and VA Puget Sound Health Care System, Seattle Division, 1660 S. Columbian Way, Seattle, WA 98108.

Pick-up and deliveries at Edmonds CBOC, Primary Care clinics will be at or after 4:00 p.m. (no later than 4:30 p.m.) with delivery to Seattle VA by 7:00 p.m. (same day) five days a week (Monday, Tuesday, Wednesday, Thursday, and Friday excluding Federal Holidays). Laboratory specimens will be delivered to the Seattle VA Laboratory Front Process Desk, building 100, room BD 142, POC number is 206-764-2234/4164.

South Sound (Olympia, Puyallup)

PUYALLUP CBOC PICKUP: Courier service between Puyallup CBOC, 11216 Sunrise Blvd E., Suite 209, Puyallup, WA 98374 to Veteran Affairs Puget Sound Health Care System, American Lake Division, 9600 Veterans Drive SW, Lakewood, WA 98493. Laboratory specimens will be delivered to the American Lake VA Laboratory Front Process Desk, building 81, room 239, POC number is 253-583-1920. Pick-up will be at 4:00 p.m. with delivery by 5:00 p.m. Monday through Friday excluding Federal Holidays. Any pick-up items from the American Lake Division will be returned to Puyallup CBOC on the following day during normal scheduled pick-up time.

OLYMPIA CBOC PICKUP: Courier service between Olympia CBOC, 500 Lilly Road NE, Suite 201 Olympia, WA 98506 to Veteran Affairs Puget Sound Health Care System, American Lake Division, 9600 Veterans Drive SW, Lakewood, WA 98493. Laboratory specimens will be delivered to the American Lake VA Laboratory Front Process Desk, building 81, room 239, POC number is 253-583-1920. Pick-up will be at 4:00 p.m. with delivery by 5:00 p.m. Monday through Friday excluding Federal Holidays. Any pick-up items from the American Lake Division will be returned to Olympia CBOC on the following day during normal scheduled pick-up time.

Peninsula (Silverdale, Port Angeles) SILVERDALE CBOC PICKUP: Courier service between Silverdale CBOC, 9177 Ridgetop Blvd NW, Silverdale, WA 98383 to Veteran Affairs Puget Sound Health Care System, Seattle Division, 1660 S. Columbian Way, Seattle, WA 98108. Laboratory specimens will be delivered to the Seattle VA Laboratory Front Process Desk, building 100, room BD 142, POC number is 206-764-2234/4164. Pick-up will be at 4:00 p.m. with delivery by 6:00 p.m. Monday through Friday excluding Federal Holidays. Any pick-up items from the Seattle Division will be returned to Silverdale CBOC on the following day during normal scheduled pick-up time.

PORT ANGELES CBOC PICKUP: Courier service between Port Angeles CBOC, 1114 Georgiana Street, Port Angeles, WA 98362 to Veteran Affairs Puget Sound Health Care System, Seattle Division, 1660 S. Columbian Way, Seattle, WA 98108. Laboratory specimens will be delivered to the Seattle VA Laboratory Front Process Desk, building 100, room BD 142, POC number is 206-764-2234/4164.

Pick-up will be at 1:30 p.m. with delivery by 6:00 p.m. Monday through Friday excluding Federal Holidays. Any pick-up items from the Seattle Division will be returned to Port Angeles CBOC on the following day during normal scheduled pick-up time.

Coastal Communities (Shelton, Aberdeen, Raymond) ABERDEEN PICKUP: VFW Post 105 1/2 E Heron St Aberdeen, WA 98520 to VA Puget Sound Health Care System, American Lake Division, 9600 Veterans Drive, Tacoma, WA 98493. Laboratory specimens will be delivered to the American Lake VA Laboratory Front Process Desk, building 81, room 239, POC number is 253-583-1920. These pickups typically happen the third week of each month. Picks up are typically needed on Monday, Tuesday and Wednesday with adjustments for Holidays. An annual schedule will be made available by 1 August of each option year. Since this pickup is more a mobile clinic it is not conducted every month as staffing and mechanical issues can occur. Confirmation should be obtained 2 weeks prior to pick up schedule.

SHELTON PICKUP: VFW Post 206 Franklin St Shelton WA, 98548 to VA Puget Sound Health Care System, American Lake Division, 9600 Veterans Drive, Tacoma, WA 98493. Laboratory specimens will be delivered to the American Lake VA Laboratory Front Process Desk, building 81, room 239, POC number is 253-583-1920. These pickups typically happen the third week of each month. Picks up are typically needed on Monday, Tuesday and Wednesday with adjustments for Holidays. An annual schedule will be made available by 1 August of each option year. Since this pickup is more a mobile clinic it is not conducted every month as staffing and mechanical issues can occur. Confirmation should be obtained 2 weeks prior to pick up schedule.

RAYMOND PICKUP: American Legion 203 Duryea St., Raymond, WA, 98577 to VA Puget Sound Health Care System, American Lake Division, 9600 Veterans Drive, Tacoma, WA 98493. Laboratory specimens will be delivered to the American Lake VA Laboratory Front Process Desk, building 81, room 239, POC number is 253-583-1920. These pickups typically happen the third week of each month. Picks up are typically needed on Monday, Tuesday and Wednesday with adjustments for Holidays. An annual schedule will be made available by 1 August of each option year. Since this pickup is more a mobile clinic it is not conducted every month as staffing and mechanical issues can occur. Confirmation should be obtained 2 weeks prior to pick up schedule.

Mileage

Distance between Port Angeles CBOC and Silverdale CBOC is 67.0 miles

Note: American Lake Laboratory closes at 6:00 p.m. Monday-Friday. The laboratory has a contract to courier specimens from American Lake to Seattle Laboratory that operates 24 hours a day. The current contract is with American Expediting who picks up specimens at American Lake twice per day.

Current Schedule:

1st Run – 1300 hours (1:00 p.m.)

2nd Run – 1800 hours (6:00 p.m.)

Quality Assurance Surveillance Plan (QASP) The Vendor will be evaluated in accordance with the QASP.

The QASP provides a systematic method to evaluate performance for the stated CONTRACT.

This QASP explains the following:

· What will be monitored?

· How monitoring will take place.

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented.

This QASP does not detail how the vendor accomplishes the work. Rather, the QASP is created with the premise that the vendor is responsible for management and quality control actions to meet the terms of the CONTRACT. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the vendor through CONTRACT modification. Copies of the original QASP and revisions shall be provided to the vendor and Government officials implementing surveillance activities.

Government Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

a) Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the CONTRACT terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the Vendor receives impartial, fair, and equitable treatment under this CONTRACT. The CO is ultimately responsible for the final determination of the adequacy of the Vendor’s performance.

b) Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the CONTRACT and shall assure proper Government surveillance of the Vendor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Performance Standards:

The Vendor is responsible for performance of ALL terms and conditions of the CONTRACT. CORs will provide CONTRACT progress reports annually to the CO reflecting performance on this plan and all other aspects of the resultant CONTRACT. The performance standards outlined in this QASP shall be used to determine the level of vendor performance in the elements defined. Performance standards define desired services. The Government performs surveillance to determine the level of vendor performance to these standards.

Methods of QA Surveillance:

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

· Direct observation: 100% surveillance

· Periodic inspections: inspections scheduled and reported monthly per COR delegation or as needed.

· Validated user/customer complaints: data will be collected from actual patient complaints. Complaints will be investigated and verified.

· Random periodic inspections: vendor logbooks will be reviewed by COR as necessary.

· Verification and/or documentation provided by vendor: vendor provided information on services provided to COR.

Performance Requirements:

The Performance Requirements are listed below. The Government shall use these standards to determine vendor performance and shall compare vendor performance to the standard and assign a rating. At the end of the performance period, these ratings will be used, in part, to establish the past performance of the vendor on the CONTRACT and for purposes of providing the CO with information for inclusion on CPARS:

Requirement

Method

If vendor performance does not meet the Acceptable Quality level, the CO shall inform the Vendor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the CO shall document the discussion and place it in the contract file. When the COR and the CO determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to CO. The CO will in turn review and will present to the vendor's program manager for corrective action.

The Vendor shall acknowledge receipt of the CDR in writing. The CDR will specify if the Vendor is required to prepare a corrective action plan to document how the Vendor shall correct the unacceptable performance and avoid a recurrence.

The CDR will also state how long after receipt the Vendor has to present this corrective action plan to the CO. The Government shall review the Vendor's corrective action plan to determine acceptability. The CO is ultimately responsible for the final determination of the adequacy of the vendor’s performance and the acceptability of the vendor’s corrective action plan. Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO or for purposes of reporting vendor past performance on CPARS.

The C&A requirements do not apply. A Security Accreditation Package is not required.

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY language FOR Inclusion into CONTRACTS, as appropriate

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

ACCESS to VA INFORMATION AND VA INFORMATION SYSTEMS

1. A contractor/subcontrator shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

1. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor’s employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

VA INFORMATION CUSTODIAL Language

1. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor’s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA’s information is returned to the VA or destroyed in accordance with VA’s sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

The contractor/subcontractor’s firewall and Web services security controls, if applicable, shall meet or exceed VA’s minimum requirements. VA Configuration Guidelines are available upon request.

Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA’s prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus.