36C25920R0062-0002000.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 04-08-2020

NONE

36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village

CO

80111 36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village

CO

80111 To all Offerors/Bidders

36C25920R0062 04-08-2020

X

X The purpose of this amendment is to post the various questions submitted by interested parties with their correspondin answers.

All other terms and conditions remain unchanged.

Mary Good Contracting Officer

CONTINUATION PAGE

1.1 Video Management System:

1.1.1 Software updates and trouble shooting

1.1.2 Support all Video Management System hardware and software

1.1.2.1 Hardware: 734 cameras, Network Video Recorders (NVRs), and video workstations.

1.1.3 Programming changes as needed or requested

1.1.4 Video Management System call-up testing, testing of system as necessary

1.1.5 Replacement of all cameras if the event a camera fails, and reprogramming of the camera in VMS. Coverage will expand to the 734 cameras and the network video recorders (NVRS), and workstations

1.1.5.1 Is there current issues which should be known since it is stated in Section 3.1 - The Government will not pay for any parts provided (during either scheduled or unscheduled maintenance), by the contractor during the period of the equipment being covered. Only new standard parts (manufactured by the maker of the equipment, or equal) shall be furnished to maintain the equipment.

How may we know what the expected costs are to repair/replace cameras?

On average, ECHCS is seeing about 15 camera repairs a year with the 734 cameras on campus. ECHCS indent to have this count increase as the cameras age. Recommend anticipate 10-15% of camera breakage increase per year. Price should be based off full replacement of cameras and/or expanding warranty with the OEM.

Camera Types:

Axis M3057-PLV 360 Degree View Caemra 6 MP Axis M3058-PLVE 360 Degree View Camera 12 MP Axis P3375-V 1080p Fixed dome with WDR and lightfinder Axis P3375-VE 1080 Fixed dome outdoor camera with WDR and Lightfinder Axis Q6075 Indoor PTZ 1080p With 40x optical zoom Axis Q6075-E outdoor PTZ1080p with 40x optical zoom

1.1.6 Annual license agreement and support plan for Lenel Onguard software and soon to be Milestone licensing.

1.1.6.1 Starboard Industries has Lenel certified staff and is also a Milestone Certified firm. We have recently complete within the past 30 days Milestone deployment for the New York Harbor Healthcare System.

1.1.6.2 ECHCS is currently upgrading to milestone for their VMS system, and the system will integrate with the Lenel Onguard for the PIV card readers throughout the campus. Both Lenel and Milestone will have reoccurring annual licenses that need to be renewed.

1.1.7 Provide annual upgrade services.

1.1.7.1 How does the customer plan to account for annual license updates which are costly for server/NVR licenses and device licenses? VA ECHCS plans to have the annual licenses as part of this contract.

1.2 PACS (Lenel/OnGuard)

1.2.1 Lenel Software updates and trouble shooting

1.2.2 All Lenel hardware and software

1.2.2.1 Hardware includes:

1.2.2.2 panels,

1.2.2.3 power supplies,

1.2.2.4 controller boards (3300, 2200, 1320, 1100)

1.2.2.5 card readers,

1.2.2.6 request for exits,

1.2.2.7 door contacts, and electrified door hardware (excluding auto door operators and mechanical door hardware.

1.2.2.8 Magnetic door locks/strikes

1.2.2.9 PIV card readers (920PHPTEK0000V)

1.2.2.10 TalkAphone Emergency Call Stations

1.2.2.11 2N Intercoms

1.2.3 PACS Testing as necessary or requested

1.2.4 Replacement of all physical PACS readers as the fail.

1.2.4.1 Is there current issues which should be known since it is stated in Section 3.1 - The Government will not pay for any parts provided (during either scheduled or unscheduled maintenance), by the contractor during the period of the equipment being covered. Only new standard parts (manufactured by the maker of the equipment, or equal) shall be furnished to maintain the equipment.

How may we know what the expected costs are to replace card readers?

ECHCS has approximately 1200 PIV cards with at least 50 more coming.

Most common card type is PIV CLASS reader PR40-H smart card reader part number 920NHPneK00330. Additionally, the boards in the telecom closet are the Dual Reader Interface Module part number LNL-1320-S3. Due to the large number of card readers, recommend pricing based on 200 card and 20 dual readers failing per year with a 10-15% increase per year and/or expanding warranty. Additionally, troubleshooting can be convoluted to the complexity of PACS readers, fire alarm drop out, request to exit, delayed egress, auto openers, intrusion alarms, or delayed intrusion alarms.

Additionally, there are plans to install 74 in addition to our 5 double authentication veridt biometric PIV card readers (part number 900W2030).

1.2.5 Annual license agreement and support plan for Lenel Onguard software.

1.2.6 Provide annual upgrade services.

1.3 General Expectations

1.3.1 Priority queue for service requests

1.3.2 Remote System help desk support

1.3.3 Annual System Review, test and inspect for Lenel Systems and Milestone Management System, and general PM for systems. Includes but not limited too.

1.3.3.1 Review of operating system software diagnostics to ensure that the system is operating in accordance with OEM specifications

1.3.3.2 Calibrating and lubricating the equipment

1.3.3.3 Performing remedial, non-emergent maintenance

1.3.3.4 Testing and replacing faulty and worn parts/or parts likely to fail or become faulty or worn.

1.3.3.4.1 Is there current issues which should be known since it is stated in Section 3.1 - The Government will not pay for any parts provided (during either scheduled or unscheduled maintenance), by the contractor during the period of the equipment being covered. Only new standard parts (manufactured by the maker of the equipment, or equal) shall be furnished to maintain the equipment.

How do we quantify expected costs?

Expectation is that the onsite field service engineer will troubleshoot issues reported throughout the campus. That person will need to have access to parts such as card readers explained above, security cameras, door hardware, etc.)

1.3.3.5 Returning equipment to operating conditions and modes.

1.3.3.6 Providing documentation of service performed.

1.3.4 Maintaining network software implementation

1.3.5 Staff training after updates

1.3.6 All travel time included

1.4 Field Service Engineer (FSE) Support

1.4.1 Provide a field engineer at the RMR campus 5 days a week.

1.4.2 FSE will provide weekly priorities with Government POC and/or CO.

1.4.3 Receive facility work orders and see them through final resolution.

1.4.4 Document weekly tasks and progress

1.4.5 Provide system health checks including audit of panels, card readers, alarm points, NVRs, and cameras.

1.4.6 Lenel OnGuard and Prism Programing changes as needed or requested.

1.4.7 Lenel OnGuard Annual Hot-Fix and Annual Version Upgrades.

1.4.8 Staffing Training after upgrades and as requested by Police or Biomedical Engineering

1.4.9 Annual Material preventive maintenance.

1.4.10 Repair and replacement of existing site material as required.

1.4.11 Software troubleshooting fore site to Lenel dongle

1.4.12 Maintenance of O&M service manuals for the site related to VMS and PACS

1.4.13 Minor moves, adds and changes to the system as time allows, material will be billed sperate from this contract.

1.4.14 Annual System Review, test and inspect for Lenel Systems and Video Management System, and general PM for systems.

1.4.15 Maintaining network software implementation

1.4.16 Staff training after updates

1.4.17 FSE will be certified in Lenel, Milestone, Lenel and electrified door hardware.

1.4.18 All travel time included

1.4.19 Business hour coverage.

1.5 Exclusions from this contract.

1.5.1 Damage to equipment due to negligence, willful acts, or acts of God.

1.5.2 Damage to equipment due to power surges.

1.5.3 Cabling, fencing

1.5.4 Vehicle and/or pedestrian gate motors and controllers

1.5.5 VA IT provided hardware: Servers, switches, workstations,

1.5.6 TZ Pretorian System

1.5.7 RGB Spectrum Video Wall

1.5.8 Community Base Outpatient Clinics onsite support.

1.5.9 Any new PACS badge readers and security cameras placement.

3.0 PARTS

3.1 The contractor shall furnish all spare and replacement parts needed to service the equipment. The price of all parts used to perform all scheduled preventive and unscheduled maintenance shall be included in the coverage. The Government will not pay for any parts provided (during either scheduled or unscheduled maintenance), by the contractor during the period of the equipment being covered. How is this to be quantified? See recommendations above Only new standard parts (manufactured by the maker of the equipment, or equal) shall be furnished to maintain the equipment. The contractor will not be responsible for any cabling within the wall. The government understands there are long lead times on the following spare parts: network video recorders, VMS workstations, veridt biometric readers, and 3 PIV card readers. Are these items that are currently expected to be replaced under contract, if so, does the customer have a contract period which these will be replaced where costs may be captured? We need to know the number of workstations currently deployed. Yes, it is expected that these are under contract. Recommend the average cost of warranty or full replacement maybe for one of these items

7.0 DOCUMENTATION/REPORTS

7.1 The documentation shall include detailed descriptions of the scheduled and unscheduled maintenance procedures performed, including replaced parts and prices (for outside normal working hour services) required to maintain the equipment in accordance with the specifications Each ESR must, at a minimum, document the following data legibly and in complete detail:

a. Name of contractor and contract number

b. Name of FSE who performed services

c. Contractor service ESR number/log number

d. Date, time (starting and ending), equipment downtime and hours on-site for service call.

e. VA purchase order number(s) covering the call if outside normal working hours.

f. Description of problems reported by the POC/user (if applicable).

g. Identification of equipment to be serviced:

· Inventory ID number,

· Manufacturer's name, device name, model number & serial number,

· Any other manufacturer's identification numbers.

h. Itemized Description of Service Performed (including, if applicable, costs associated with after normal working hour services) including:

· Labor and Travel,

· Parts (with part numbers),

· Materials and Circuit Location of problem/corrective action.

· Total Cost to be billed (if applicable - i.e., part(s) not covered or service rendered after normal hours of coverage). How doe we quantify parts to be needed/costs associated? See recommended parts and anything excluded from the proposal will then be considered a billable item.

i. Signatures:

· FSE performing services described.

· Authorized VA Employee who witnessed service described.

NOTE: - Any additional charges claimed must be approved by the Government POC or CO before service is completed Is this a mechanism to invoice for parts? Generally, invoicing is completed based on a monthly service contract bill in general. Anything outside of that the VA must be notified in order to avoid unauthorized commitment.

7.2 The Contractor shall log in with Biomedical Engineering or VA Police prior to performing any services.

The SOW does not give an equipment list (servers, workstations, lock or card reader types, counts, etc.). Also, are any drawings available?

Servers are all virtualized, with the exception of the 30 NVRs. Additional counts were provided approve. Drawings would be provided upon award, which is limited.

Note: ECHCS is looking for an comprehensive maintenance agreement to keep the system functioning on the 1.2 million square foot campus. Systems is approximately 3 years old. Also recommend cross communication upon award with current contractor.