36C25920Q0223-0001000.docx

Contract Opportunity Amendment to a Previous Combined Solicitation

CLASSIFICATION CODE

SUBJECT

CONTRACTING OFFICE'S

ZIP-CODE

SOLICITATION NUMBER

BASE NOTICE TYPE

RESPONSE DATE (MM-DD-YYYY)

ARCHIVE

DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

SET-ASIDE

NAICS CODE

CONTRACTING OFFICE

ADDRESS

POINT OF CONTACT

(POC Information Automatically Filled from User Profile Unless Entered)

DESCRIPTION

See Attachment

AGENCY'S URL

URL DESCRIPTION

AGENCY CONTACT'S EMAIL

ADDRESS

EMAIL DESCRIPTION

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

GENERAL INFORMATION

PLACE OF PERFORMANCE

* = Required Field Contract Opportunity Amendment to a Previous Combined Solicitation R608 OCC Translation and Interpretation Services Base POP: 04-01-2020 to 03-31-2021 80111 36C25920Q0223 03-13-2020 N 541930 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111 Charlie Gritzmacher charles.gritzmacher@va.gov Department of Veterans Affairs Office of Community Care (OCC) 3773 Cherry Creek North Drive Denver, CO 80209

5. PROJECT NUMBER (if applicable)

CODE

7.

ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF

PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE

OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERE

D CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR

OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendmen t, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED

STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF

CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF

SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 03-10-2020 741-20-3-9070-0028 None N 36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111 N 36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111 To all Offerors/Bidders

36C25920Q0223 02-26-2020

X x

See CONTINUATION Page

LOA#:

741-3600152-9070-866300-2580 SPW0LP8A1

2237#: 741-20-3-9070-0028 x one The purpose of this Amendment is to provide:

1) RFQ questions and answers received by 2 PM MST Mar 06, 2020.

**All Other Terms & Conditions Remain the Same**

Erica A Blake Contracting Officer

VA-VHA-SAOW-2019-B0D0EABF

CONTINUATION PAGE

OCC Tele-interpreter Q&A

RFQ: 36C25920Q0223

1. Question: The RFQ uses the terms "interpretation" and "translation" interchangeably. Please note that "interpretation" refers to spoken language and "translation" refers to written text. Can you please clarify if you are only seeking telephone interpretation services, or are you seeking document translation services as well?

Answer: Only tele-interpretation is required.

2. Question: Regarding page 61, E.4 52.212-1 Instruction to Offerors, (10) Past Performance, is there a minimum number of references required for this quotation?

Answer: No minimum

3. Question: What are the most common languages requested?

Answer: Spanish, Chinese (Mandarin)

4. Question: What languages have been the most difficult to fulfill?

Answer: Unknown

5. Question: Are the languages all or nothing?

Answer: Ability to interpret all is required

6. Question: The document mentions translation, will there be any written translation components, or is it all over-the-phone (and also none over video) Answer: Only interpretation over-the-phone is required.

7. Question: If our company will not have access to the SS# and names of all personnel/interpreters. Is that a deal breaker?

Answer: Yes, per section 3.3 of the statement of work, contractor and subcontractor employees must pass a background investigation and SSNs and names of all employees must be submitted to the Contracting Officer.

8. Question: Is the VA looking for staff this with humans or automatic speech recognition and machine translation for Speech to Speech oral telephony-based communications?

Answer: Human staff is preferred

9. Question: Is the Dept of VA expecting a single vendor to provide an individual per language to be interpreted at the time of award, or will it be acceptable to allow the contractor to bring on employees as they locate and hire them?

Answer: Additional employees may be hired as long as they pass the necessary background investigation, complete the required trainings and comply with all requirements of the Business Associate Agreement.

10. Question: The RFQ mentions translation is there a need for written translation based on the language provided into English? As to interpretation, are you looking to have in-house interpreters or would require OPI (Over the phone interpretation) service?

Answer: Only tele-interpretation is required.

11. Question: With OPI interpreters service are security clearance required? OPI interpreters will not be physically present and will be globally located around the world? OPI is a service where your OCC employee calls a toll-free number to access an operator who will ask the employee for an access code then which language, they would like an interpreter. From there, an operator will dial out your customer phone number, once connected the employee will ask questions so that the interpreter asks these questions in your customer's native tongue.

Answer: The position sensitivity for this effort has been designated as Low Risk and the level of background investigation is a National Agency Check with Written Inquiries. A Business Associate Agreement will also be required since the contractor will have access to PHI on telephone calls.

N/A