RFQ - 36C24821Q0746 REVISION.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 87

36C24821Q0746

Cynthia Gregg (813) 972-2000 ext 5270 06-18-2021

1300 EDT

36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8)

8875 Hidden River Pkwy Suite 525 Tampa FL 33637

X 100

X

812930

$41.5 Million

N/A

Department of Veterans Affairs James A. Haley Veterans Hospital (90C) 13000 Bruce B. Downs Blvd

Tampa FL 33612

36C248

Department of Veterans Affairs Network Contracting Office 8 (NCO 8)

8875 Hidden River Pkwy Tampa FL 33637

Department of Veterans Affairs Financial Services Center

P.O. Box 149971 Austin TX 78714-9971

See CONTINUATION Page

Valet Parking Services for the James A. Haley VA Medical Center. This is a 100% SDVOSB Set-aside.

Enter Pricing in B2 Price Schedule on Pages 5-7. Note that the Freedom Lot and Primary Care Annex are currently closed due to Covid and will be opened at the discretion of the Government at later date. Valet parking services for these lots will be added by contract modification as needed.

Vendor questions are due in writing by 3:00 pm EST, 6/10/2021 to both Cynthia.Gregg@va.gov and Christina.Blevins@va.gov

Quoters are to e-mail complete quotes to Cynthia.Gregg@va.gov and Christina.Blevins@va.gov no later than 3:00 PM EST 6/10/2021.

The Government will conduct Comparative Evaluations of all quotes and award to vendor providing best value to Government.

See CONTINUATION Page

Cynthia Gregg Contracting Officer mailto:Cynthia.Gregg@va.gov mailto:Christina.Blevins@va.gov mailto:Cynthia.Gregg@va.gov mailto:Christina.Blevins@va.gov

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

A.3 DELIVERY SCHEDULE

B.4 Performance Work Statement

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.2 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.5 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)

C.6 52.237-2 PROTECTION OF GOVERNMENT BUILDINGS, EQUIPMENT, AND

VEGETATION (APR 1984)

C.7 52.247-28 CONTRACTOR’S INVOICES (APR 1984)

C.8 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

C.9 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.10 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.11 52.209-6 PROTECTING THE GOVERNMENT'S INTEREST WHEN

SUBCONTRACTING WITH CONTRACTORS DEBARRED, SUSPENDED, OR

PROPOSED FOR DEBARMENT (JUN 2020)

C.12 52.222-54 EMPLOYMENT ELIGIBILITY VERIFICATION (OCT 2015)

C.13 52.219-14 LIMITATIONS ON SUBCONTRACTING (MAR 2020) (JUN 2020)

(DEVIATION)

C.14 52.219-28 POST-AWARD SMALL BUSINESS PROGRAM

REREPRESENTATION (NOV 2020)

C.15 VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND VETERAN-

OWNED SMALL BUSINESS EVALUATION FACTORS (OCT 2019)

C.16 VAAR 852.215-71 EVALUATION FACTOR COMMITMENTS (OCT 2019)

C.17 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.18 VAAR 852.219-75 SUBCONTRACTING COMMITMENTS MONITORING AND

COMPLIANCE (JUL 2018)

C.19 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.20 VAAR 852.273-74 AWARD WITHOUT EXCHANGES (JAN 2003)

C.21 52.211-11 LIQUIDATED DAMAGES—SUPPLIES, SERVICES, OR RESEARCH

AND DEVELOPMENT (SEPT 2000)

C.22 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2021) (JUL 2020)

(DEVIATION)

WAGE DETERMINATION

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (JUN 2020) 61

ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL

ITEMS

E.4 52.216-1 TYPE OF CONTRACT (APR 1984)

E.5 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.8 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.9 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL ITEMS (FEB 2021) (JUL 2020) (DEVIATION)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C248

Department of Veterans Affairs Network Contracting Office 8 (NCO 8) 8875 Hidden River Pkwy Suite 525 Tampa FL 33637

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Financial Services Center P.O. Box 149971 Austin TX 78714-9971

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

36C24821Q0746_2 06/15/2021

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

12.00 MO _______________ _________________

Poly-Trauma Spinal Cord Injury (PCA) Building

Entrance at 13000 Bruce B. Downs Blvd (32 parking spaces, approximately 120 cars parked daily);

Base Year September 1, 2021 to August 31, 2022.

Contract Period: Base POP Begin: 08-01-2021 POP End: 07-31-2022

Freedom Lot Currently Closed

Location: 23rd Street and Livingston and 133rd Ave and 132nd Ave (145 parking spaces, approximately 200 cars parked daily) Contract Period: Base

Primary Care Clinic Annex Currently Closed

13515 Lake Terrace Lane (71 parking spaces, approximately 60 cars parked daily.

Contract Period: Base

OPTION YEAR ONE - 09/01/2022 – 08/31/2023

Entrance at 13000 Bruce B. Downs Blvd (32 parking spaces, approximately 120 cars parked daily);

Contract Period: Option 1 POP Begin: 08-01-2022 POP End: 07-31-2023

Location: 23rd Street and Livingston and 133rd Ave and 132nd Ave (145 parking spaces, approximately 200 cars parked daily) Contract Period: Option 1

13515 Lake Terrace Lane (71 parking spaces, approximately 60 cars parked daily.

are available for full valet parking.

Contract Period: Option 1

OPTION YEAR TWO - 09/01/2023 – 08/31/2024

Entrance at 13000 Bruce B. Downs Blvd (32 parking spaces, approximately 120 cars parked daily);

Contract Period: Option 2 POP Begin: 08-01-2023 POP End: 07-31-2024

Location: 23rd Street and Livingston and 133rd Ave and 132nd Ave (145 parking spaces, approximately 200 cars parked daily) Contract Period: Option 2

13515 Lake Terrace Lane (71 parking spaces, approximately 60 cars parked daily.

Contract Period: Option 2

OPTION YEAR THREE - 09/01/2024 – 08/31/2025

Entrance at 13000 Bruce B. Downs Blvd (32 parking spaces, approximately 120 cars parked daily);

Contract Period: Option 3 POP Begin: 08-01-2024 POP End: 07-31-2025

Location: 23rd Street and Livingston and 133rd Ave and 132nd Ave (145 parking spaces, approximately 200 cars parked daily) Contract Period: Option 3

13515 Lake Terrace Lane (71 parking spaces, approximately 60 cars parked daily.

Contract Period: Option 3

OPTION YEAR FOUR - 09/01/2025 – 08/31/2026

Entrance at 13000 Bruce B. Downs Blvd (32 parking spaces, approximately 120 cars parked daily); Contract Period: Option 4 POP Begin: 08-01-2025 POP End: 07-31-2026

Location: 23rd Street and Livingston and 133rd Ave and 132nd Ave (145 parking spaces, approximately 200 cars parked daily) Contract Period: Option 4

13515 Lake Terrace Lane (71 parking spaces, approximately 60 cars parked daily.

Contract Period: Option 4

GRAND TOTAL

PERIOD OF

PERFORMANCE OPTION COST

PER YEAR

BASE $

OPTION YEAR 1 $

OPTION YEAR 2 $

OPTION YEAR 3 $

OPTION YEAR 4 $

TOTAL $

A.3 DELIVERY SCHEDULE

ITEM NUMBER QUANTITY DELIVERY DATE

0001 -

12.00 08-01-2021 - 07-31-2022

1001 -

12.00 08-01-2022 - 07-31-2023

2001 -

12.00 08-01-2023 - 07-31-2024

3001 -

12.00 08-01-2024 - 07-31-2025

4001 -

12.00 08-01-2025 – 07-31-2026

B.4 Performance Work Statement

James A. Haley VA Medical Center Valet Parking Services

Performance Work Statement

1. Background: The James A. Haley Veterans’ Hospital (JAHVH), 13000 Bruce B. Downs Blvd., Tampa, FL 33612, has a requirement for valet parking services to alleviate existing parking problems. Based on current operations, it is estimated the Valet Contractor will be required to park and/or provide assistance in parking approximately 400 to 500 cars per day, when all three (3) parking lots are open. The number of vehicles indicated herein are estimated quantities and may fluctuate during the contract period. In order to meet the needs of the VA in accordance with this requirement, the Contractor shall provide sufficient number of staff. Valet Parking Services are currently provided at the James A. Haley Veterans’ Hospital, Poly Trauma/Spinal Cord Injury (SCI) Entrance at 13000 Bruce B.

Downs Blvd… Lots Currently closed, to be opened at a later date include - Freedom Lot Tampa, FL 33612; the James A. Haley, Location: 23rd Street and Livingston and 133rd Ave and 132nd Ave, Primary Care Clinic Annex (PCA) Tampa FL 33612 and the at 13515 Lake Terrace Lane, Tampa, FL 33637. Valet Parking Attendants greet Veterans, take possession of keys and vehicle, and stack park the vehicle in assigned parking area(s). Upon return of vehicle to owner, the attendant retrieves the vehicle from its parking space and delivers it to the owner.

2. Scope of Work: The VA Medical Center in Tampa, FL has a requirement for Valet Parking Services for up to an approximately 400 to 500 cars per day, five days per week. At different stages throughout the contract, some of the parking lots are either closed due to COVID and may be possibly closed due to construction or unforeseen circumstances. A parking lot shall open or close on the 1st of the month to allow for necessary adjustments to manpower, placement of signs, etc. The Contractor shall provide all labor, material, supervision, equipment, supplies, and services required to provide valet parking and traffic control for VA patients, visitors, and volunteers. The period of performance will be for a base year and four (4) one-year option periods from the effective date of the contract. All services shall be performed in accordance with industry standards, as well as with all terms, conditions, schedules, provisions, of the Performance Work Statement (PWS). The Contractor shall have the valet parking site(s) ready to provide the services at the indicated times. The Contractor shall not charge for set-up or tear-down of equipment/materials associated with this contract.

Services shall include but are not limited to valet ticketing; securing keys; parking, delivering, and directing certain vehicles to and from the valet greeting areas.

1. Poly-Trauma Spinal Cord Injury Building (32 parking spaces, approximately 120 cars parked daily);

2. Freedom Lot Currently Closed (145 parking spaces, approximately 200 cars parked daily);

3. Primary Care Clinic Annex Currently Closed (71 parking spaces, approximately 60 cars parked daily) are available for full valet parking.

Stack parking vehicles will allow vehicles to be parked simultaneously. Service will include assisting patients and their families with wheelchairs and other devices in and out of cars, directing patients inside, and parking of cars. Location of any Contractor-furnished equipment must be approved by the Contracting Officer’s Representative (COR) prior to commencement of services.

The intent of this valet parking contract is to stack cars to expand parking capacity.

3. Definitions:

a. “Valet Parking" - Refers to all services performed by the Contractor under this agreement. Customers are greeted by valet parking attendants, and the keys to customer vehicles are delivered to the attendant (except for those vehicles the Contractor deems appropriate for self-parking). The valet parking attendants shall stack park the vehicles that enter the parking area.

b. "Contractor" - Where referenced in this solicitation, "Contractor" refers to the valet parking Contractor, offeror or vendor providing services under this agreement.

c. “CO” - Contracting Officer

d. “COR” - Contracting Officer's Representative – Limited authority

e. “AOD” – Administrative Officer of the Day

f. “VAMC” - Department of Veterans Affairs Medical Center

g. “VA” – James A. Haley Veterans’ Hospital, Tampa, FL

h. “FAR” – Federal Acquisition Regulations

i. “VAAR” – VA Acquisition Regulation

j. “Stack Parking” – congested parking that allows for more than normal parking.

k. “PWS” – Performance Work Statement

4. Parking Lots: The Contractor shall be responsible for the following parking lots: (See attached CURRENT PARKING SCHEME drawing for lot locations (see Section D).

a. James A. Haley Veterans Hospital, 13000 Bruce B. Downs Blvd., Tampa, FL 33612 SPINAL CORD INJURY (SCI) ENTRANCE: Services will include the Spinal cord Injury entrance (32 parking spaces, approximately 120 cars parked daily).The Valet will add additional services in the circle located in front of this entrance. Valet will utilize Pearl lot to stack park vehicles if necessary, to expand the parking capacity.

b. James A. Haley Freedom Lot Currently Closed, Location: 23rd Street and Livingston and 133rd Ave and 132nd Ave, Tampa FL 33612: This service will potentially open back up when the hospital has declared all clear of the COVID- 19 Crisis (145 parking spaces, approximately 200 cars parked daily). The contract will be modified to accommodate this parking site.

c. Primary Care Clinic Annex (PCA) Currently Closed, located at Hidden River 13515 Lake Terrace Lane, Tampa FL 33637. In addition to providing valet services at the main JAHVH facility, the PCA parking will open (71 parking spaces, approximately 60 cars parked daily) when the hospital has declared all clear of the COVID-19 crisis and this contract will be modified to accommodate this parking site. The PCA is located five miles east of the main JAHVH hospital.

All parking lots are located on VA property main campus or leased off-site locations. The attached drawings are provided for informational and general orientation purposes only.

The Contractor’s shall fully understand the nature of the work and the conditions under which the work shall be performed. When lots on the hospital campus are full, the Contractor shall direct the customer to the parking garage located on the main campus. The VA provides tram services to and from the parking garage between the hours of 5:30 a.m.

and 5:00 p.m. Monday through Friday.

5. Contractor’s Requirements: Valet parking shall be limited to VA patients, visitors, and hospital volunteers. Contractor will be advised, in writing by the Contracting Officer, if anyone other than VA patients, visitors, and hospital volunteers will be allowed to utilize valet parking service. The Contractor’s employees shall greet every vehicle--excluding buses, VA transportation vehicles dropping off or picking up patients, vendors or Contractors conducting business at the VA Medical Center, and VA employees. Every vehicle that pulls up to the valet parking area shall be stopped by the Contractor’s employee, who shall ask the driver how long he/she will be staying at JAHVH and for an estimated time of departure.

The greeter shall also advise the patient, visitor, or volunteer to secure personal items in a locked area within their vehicle (glove compartment or trunk) and advise them, if they do not do so, valet parking is at their own risk. The attendants shall give the driver a claim check and park the car in a space based on the length of stay or direct the driver to a spot for self-parking. All vehicles parking at the locations specified must be valet parked by Contractor’s staff. Contractor shall not allow hospital staff, unless with an appropriate handicapped permit, to park in designated valet parking lots and shall seek assistance from VA Police if hospital staff does not conform to this requirement.

Contractor shall provide attendants trained to operate handicapped vehicles. Handicapped patients and visitors will be encouraged to utilize valet parking to ease their access into the facility. Attendants will have a designated space in the Spinal Cord Injury (SCI) circle for the loading and unloading of handicapped persons so as not to interfere with the normal valet operations. Handicapped persons will be permitted to pull to the patient entrance to be dropped off, and the attendant will then park the vehicle, if the vehicle includes a driver’s seat and standard operating controls. Hospital employees with State-issued handicap stickers or plates shall be allowed to self-park in the handicap designated parking areas.

The Contractor shall control where all vehicles are parked in order to maximize the space available and facilitate smooth operations. All attendant-parked vehicles shall be locked and secured. Driver’s keys shall be appropriately secured at the valet booth provided by the Contractor. When a parking patron returns for their car, they will give the attendant their claim check. The attendant shall deliver the car for easy exiting of the VAMC campus by the customer. Contractor shall be responsible for any lost keys and damage to the vehicles, as further defined herein.

The Contractor shall provide Traffic Controllers equipped with reflective vests, who shall be strategically stationed in parking lots, to ask visitors their parking preference (valet or self-park) and will then direct them to open spaces for self-parking, to the Main hospital to be valet parked, or to the parking garage. Traffic Controllers are provided as a courtesy to patients, visitors and volunteers who wish to self-park their vehicles.

It is the Contractor's responsibility to screen out hospital employees and vendors from using the valet parking services. Contractor shall be responsible to direct employees and vendors (i.e., short-term parking [under 15 minutes], persons who refuse to leave their keys, etc.) to appropriate open lots for employees and vendors: Romeo, Freedom, and Liberty lots along with the parking garage.

The Contractor shall be responsible for parking control and monitoring designated parking areas. In the event of any emergency or if an individual requires assistance (i.e. injured or stranded person), the Contractor shall immediately notify VA Police of the situation via government furnished walkie-talkie(s). The walkie-talkie(s) will be preprogrammed for the above and the use of this equipment will be covered in the pre-orientation meeting with the successful offeror. The Contractor’s supervisor shall be responsible to report daily any of these incidents or any violations noted during the performance of his/her duties to the VA Contracting Officer’s Representative (COR). Such incidents shall also be included in the required monthly report (see Reports section of this PWS).

Persons driving buses or large vans will be permitted to park their own vehicles in the area deemed to be most convenient and practical to the parking operations as determined by the Contractor’s parking attendant and as approved by the VA.

Day shift employees will utilize designated employee parking areas at the facility.

The COR will make every effort to notify the Contractor in advance concerning special events which might cause parking problems as a result of an expected high number of visitors to the VAMC.

The Contractor shall designate a full-time supervisor during the entire hours of operation.

The Contractor supervisor shall serve as a representative of the Contractor to handle any valet parking concerns and incidents. Duties of the supervisor shall include--but are not limited to customer relations; training; improving all valets services; and coordinating all work and services with the COR. The supervisor’s name(s) shall be furnished to the Contracting Officer at the pre-work orientation meeting and at any time there is a change in supervisor(s). If the supervisor is not present on site, the Contractor shall designate another employee as "Acting Supervisor” during their period of absence. The Contractor’s Supervisor or Acting Supervisor must be on site at all times during working hours.

All parking attendants shall be trained to provide excellent customer service, demonstrating courtesy, kindness, and a caring demeanor. Parking patrons shall always be treated courteously and with respect.

Valet attendants shall maintain the appearance of the hospital Spinal Cord Injury entrance by sweeping the area and keeping it clear of any trash and debris generated by the valet services and their customers.

Parking attendants shall drive slowly and cautiously, paying close attention to pedestrian traffic.

Parking attendants shall not track dirt or water into customers’ vehicles, nor smudge windows or dashboards.

Parking attendants shall assist parking patrons by removing wheelchairs and carts from their automobiles.

Contractor shall dial (911) on the VA-furnished equipment in the event of a life-threatening emergency.

The Contractor shall notify the COR of any areas that may pose a safety hazard to patients, employees and visitors.

The Contractor shall not make alterations to the parking lot line striping. If line-striping changes are desired, the valet Contractor shall make a recommendation in writing to the COR. If the recommended changes are approved by the COR, the VA will accomplish the re-striping.

**** Contractor employees are restricted from accepting tips of any kind.

No Tipping shall be strictly enforced***.

Contractor valet parking personnel are permitted to park a personal vehicle on site, in the designated valet parking lots, during their work tours.

Cell phone use by Contractor personnel is not permitted inside VA buildings or in customer vehicles but is permitted outside and in the parking booth.

Contractor personnel shall adhere to all VA rules and regulations.

The VA Medical Center is a drug-free workplace.

Smoking is not permitted within the VA hospital campus or in customer vehicles.

Construction projects, as yet undetermined, may impact the valet parking operation during the term of any contract resulting from this solicitation.

The Contractor may begin breaking down valet parking, due to lower traffic volumes, at approximately 2:00 p.m. by directing customers to self-park in the lined spaces. If a customer requests that his or her car be valet-parked after 2:00 p.m., the attendant will do so.

After the contract has been in force for a period of time, it may be necessary to change and/or modify the operations to provide better service. Any modifications to the contract will be in accordance with FAR 52.212-4, Contract Terms and Conditions - Commercial Items, par. (c).

6. Hours of Operation: Hours of valet operations are 5:30 am to 5:00 pm Monday - Friday, excluding Federal Holidays listed below and any other day specifically declared by the

President of the United States to be a Federal Holiday. When a holiday falls on a Sunday, the following Monday will be observed as the legal holiday by U.S. Government agencies.

When a holiday falls on a Saturday, the preceding Friday will be observed as the legal holiday.

Valet parking services shall be provided continuously Mondays through Fridays, from 5:30 a.m. to 5:00 p.m., with no break in service due to Contractor employee lunch breaks or coffee breaks.

Due to current VA Clinic schedules, Wednesdays and Thursdays are the busiest traffic days. The Contractor shall staff the valet parking operation with as many employees as needed to ensure an efficient operation, taking into consideration the busiest days as stated above, when establishing employee work schedules. An efficient operation is defined as, in most instances, a customer waiting no more than 10 minutes to be valet parked or returned to the Spinal Cord Injury circle parking area.

7. Federal Holidays:

New Years Day January 1 Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Fourth of July July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11 Thanksgiving Day 4th Thursday in November Christmas Day December 25

8. After Hours: The Contractor’s parking attendant or supervisor shall turn over to VA Administrative Officer of the Day (AOD) the key box containing keys to vehicles still on the premises at 5:00 pm, at the end of valet parking hours. If the key box is not portable, Contractor shall deliver keys in some type of lockable device, so keys are not lost or mishandled; there is no expectation of inventory during this transfer of keys process. The AOD is located in the Emergency Room lobby. At the end of the shift, the Contractor shall secure valet lots to keep vehicles out. The VA will provide required items to secure the area(s). Due to shift rotations, valet parking areas may need to be utilized by evening/night shift employees. These parking areas will clear by 8:00 a.m. Contractor shall provide details as to the exact locations of the vehicles remaining in the valet parking lots to the AOD at 5:00 p.m. Owners of these vehicles will pick up their keys from the VA AOD. If, due to heavy workload or staff limitations, the AOD needs assistance to issue keys, they will contact VA Police Dispatch, who will provide backup help. Valet lots will be re-opened in the mornings at 5:30 a.m.

9. Contractor-Provided Equipment, Supplies, and Uniforms: Contractor shall furnish all required supplies, materials, personnel, valet canopy, employee uniforms, and any necessary equipment required to perform the services defined herein, as follows:

a. The Contractor shall provide a locking key cabinet(s) and ticket dispenser(s) to be located in the Government provided valet area. Exact location of the Contractor’s cabinet(s) and/or booth shall be approved by the COR.

b. The Contractor shall provide 3-part claim checks, and 2-way radios if needed to communicate among their own personnel. Contractor shall furnish any other communication devices necessary to communicate between their own personnel.

Contractor shall also provide all cones or barriers, operational supplies, and any other miscellaneous items necessary to facilitate valet parking. All such supplies shall be approved by the COR prior to commencement of services.

c. The Contractor shall furnish uniforms to all personnel working under this contract.

Uniforms shall include identification of the Contractor by company name.

Uniform type will be agreed upon by the VA and the Contractor at the pre-orientation meeting. Uniforms shall be worn at all times during performance of contract duties. Uniforms shall be consistent throughout the staff. Uniforms shall be clean, presentable, and in good repair upon start of shift.

d. The Contractor shall furnish vests, reflective front and back, for their employees.

The vest type will be agreed upon by the VA and the Contractor at the pre-orientation meeting. Vests shall be worn at all times during performance of contract duties. Vests shall be clean, presentable, and in good repair upon start of shift.

10. Government-Furnished Equipment, Supplies and Materials:

a. The VA will furnish and install all signs required for operations. The Contractor shall provide sample sketches/drawings of recommended signs to operate the valet parking service at the pre-work orientation meeting. These signs shall clearly identify the purpose of the services for the VA patients. Signs shall be located at the all vehicle entrances to the medical center, as well as at designated valet parking lot entrances. A “NO TIPPING” sign will be furnished by the VA.

b. The VA will provide a walkie-talkie (or similar device) to be used for communication between the Contractor and Police Dispatch.

c. The Contractor shall be responsible for any loss or damage to the property provided by the VA to the Contractor during the performance of services. Any Government-furnished equipment which is damaged or lost shall be replaced by the Contractor, to the satisfaction of the VA, at no additional cost to the government. All VA-furnished equipment shall be returned to the COR in good condition, as issued, prior to the release of the final payment to the Contractor.

d. If Contractor and VA determine a storage shed is needed to store valet parking signs and equipment, the VA will provide the storage shed.

11. Contractor Employee Identification Badges: All Contractor personnel shall wear identification (I.D.) badges during the entire time they are on VA hospital grounds. The I.D.

badges will be provided by the VA upon meeting Security Requirements for Contractor

Employees in Paragraph 18 below. The Contractor shall contact the COR to obtain I.D.

badges for Contractor employees.

12. The Contractor is required to adhere to the following VA Directives and Policies: HPM 132-03 Parking, Vehicle Registration & Overall Traffic Control, HPM 132-12: Reporting Contraband Introduction and Suspicious Activity, HPM 132-17: Police Incident Reporting, HPM 00-05: Personal Identification Verification (PIV) for Federal Employees, Contractors, Volunteers, and Affiliates, HPM 00-06: Patient Customer Service Program, HPM 00-18:

Smoking Policy, & HPM 00-23: Code of Ethical Behavior in Business and Clinical Practices.

13. Contract Monitoring Procedures: The VA Police Administrative Officer will be delegated the authority of Contracting Officer’s Representative (COR). The COR will be assigned to monitor contract compliance. The COR’s monitoring will include making periodic unannounced inspections to assure the Contractor is in compliance and waiting times do not exceed 10 minutes. Although it is the Contractor’s responsibility to assign the number of contract personnel to meet contract requirements, the COR will be responsible for monitoring the efficient use of Contractor personnel.

14. Performance Requirements: Contractor shall ensure that 90 percent of customers shall wait no more than 10 minutes to be valet parked and returned. The Contractor shall develop a system to monitor and report timeliness of service and complaints to the COR.

This information shall be made available to the VA upon request.

15. Performance Standard: The COR will make periodic unannounced inspections and will audit turn-around time to assure Contractor compliance. Any increase in the number of valet parking personnel necessary to meet the 10-minute requirement shall be provided at no additional cost to the Government. The Contractor’s ability to manage traffic flow will be audited periodically to assure the Contractor is putting the Veteran first and is providing a safe, efficient operation.

If required by the COR, the Contractor shall, at Contractor expense, perform a drug screen and criminal background investigations on Contractor employees who are providing services under this contract. The Contractor agrees to terminate immediately an employee who, at the sole discretion of the VA, poses a risk to the health or safety of a patient, family member, volunteer, employee or any individual requiring services. Also, the Contractor agrees to terminate immediately an employee whose conduct is disapproved by the COR because it interferes with the business or operations of the hospital. A record of each Contractor employee’s character and physical capabilities to perform the duties of their position shall be maintained by the Contractor and made available for inspection upon request by the Government. Contractor shall be completely responsible for all actions of their employees.

Unfavorable contractor performance evaluation will result in a 2%, 3%, 4% and 5% progressive deduction penalty from invoice payments for excessive customer complaints and security violations. The Government reserves the right to deduct 5% from the Contractor’s monthly invoice if 20 or more service complaints are lodged against the Contractor during any 30-day period.

16. Training/Licenses/Qualifications: All Contractor parking attendants must possess valid State of Florida driver’s licenses, be U.S. citizens, and be fluent in the English language.

The VA Medical Center will provide approximately 2 hours of training to Contractor employees at the beginning of the contract performance period. After the initial Contractor employees are trained, the VA will provide a PowerPoint presentation to the Contractor.

Contractor shall provide the VA-provided PowerPoint presentation training to future hires.

Contractor’s employees shall be on Contractor’s payroll for these 2 hours.

The VA will provide two customer service training sessions entitled C.A.R.E. (Connect- Appreciate-Respond-Empower). All Contractor employees providing service under this contract shall attend a 1-hour introductory session, which the hospital provides as part of New Employee Orientation for new employees, current employees, and contractors. The 1-hour training session shall be completed by Contractor employees within the first 2 weeks of their employment under this contract. The course will include one of the following videos:

“Everyday Heroes” or “Healing Work”. Contractor employees shall also complete a 4-hour C.A.R.E. training, which is offered once each quarter. The 4-hour training includes case studies. The Contractor’s employees shall be on the Contractor’s payroll for these 5 hours.

Participants who successfully complete the C.A.R.E. training will be given a copy of the course sign-in sheet, which shall be provided to the COR.

Contractor shall be required to attend a pre-work orientation meeting prior to the commencement of work on site. The COR will document this meeting. The VA will schedule this meeting, which will include discussion of the following topics:

a. Fire and Safety

b. Disaster Procedures

c. Communications with VA Police (Walkie Talkies)

d. Medical protocols to be used by valet parking attendants (i.e., procedures for medical emergencies, use of 911)

e. Reporting of accidents, thefts, and other parking related incidents

f. Monthly Report

g. Contractor’s appearance, including uniforms

h. Fire Lanes, which must be kept open at all times

The Contractor shall be responsible to ensure their employees coming to the work site receive the above information. The Contractor shall be responsible to ensure their employees providing work on this contract are fully trained, have proper Florida driver’s licenses and required insurance, as well as ensuring they are completely competent to perform the required work. Contractor employees shall be required to adhere to all VA rules and regulations. Contractor’s personnel shall be trained in appropriate procedures to perform all duties performed under this contract, meeting all federal, state and local laws, and regulations. Contractor shall keep a copy of all written documentation of employee training at Contractor’s site. Upon request, the Contractor shall provide written documentation of employee training.

The successful Offeror will be provided with a complete set of final drawings during the pre-orientation meeting. Drawings will include the location of the fire lanes. Any changes and/or additional recommendations, which deviate from the Statement of Work, must be approved in writing by the Contracting Officer prior to commencement of services.

17. Privacy Training and Cyber Security Awareness Training: All Contractors and their staff must successfully complete Veterans Health Administration (VHA) National Privacy Policy training and Cyber Security Awareness training prior to commencement of services under this contract and annually thereafter. This requirement is met by completion of VHA National Privacy Policy training, other VHA approved privacy training, or contractor-furnished training that meets the requirements of the Department of Health and Human Services (HHS) Standards for Privacy of Individually-identifiable Health Information as determined by VHA. The Privacy Policy and Cyber Awareness Training website is:

https://www.ees-learning.net/librix/loginhtml.asp?v=librix. Proof of training is required; the Contractor shall provide a copy of the training certificates of completion for each employee for both courses to the Contracting Officer (CO) at FAX 813-903-4838. The CO will, in turn, fax the certificates of completion to the hospital Information Security Officer at FAX 5926.

18. HIPAA Compliance: The Contractor shall ensure the confidentiality of patient information.

Contractors and any subcontractors must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPAA) of 1996. This includes both the Privacy and Security Rules published by the HHS. As required by HIPAA, HHS has promulgated rules governing the use and disclosure of protected health information by covered entities. The covered entity component of the Department of Veterans Affairs is the Veterans Health Administration (VHA).

19. Security Requirements for Contractor Employees: Contractor employees under this contract shall be the subjects of background investigations and must receive a favorable adjudication from the VA Office of Security and Law Enforcement prior to contract performance. This requirement is applicable to any subcontractor personnel, as well. If the investigation is not completed prior to the start date of the contract, the Contractor shall be responsible for the actions of the individuals they provide to perform work for the VA.

a. Position Sensitivity – The position sensitivity has been designated as low risk.

b. Background Investigation – The level of background investigation commensurate with the required level of access is National Agency Check (NAC1) with written inquiries.

c. Contractor Responsibilities:

1) The Contractor shall bear the expense of obtaining background investigations.

The price for the NAC1 for fiscal year 2021 is approximately $200 to $400.00; this price is subject to change during the term of the contract. If the investigation is conducted by the Office of Personnel Management (OPM), the Contractor shall reimburse the VA within 30 days. The Contractor is reminded to figure the cost of the background investigations into their price quotation.

2) After award and prior to beginning work, the Contractor shall provide to the Contracting Officer the following: (a) Names of Contractor personnel; (b) Social security numbers of Contractor personnel; (c) home addresses of Contractor personnel or the Contractor’s address; (d) personnel dates of birth; and (e) personnel places of birth. The Contracting Officer will submit the above information to the VA https://www.ees-learning.net/librix/loginhtml.asp?v=librix

Office of Security and Law Enforcement, North Little Rock, AR. The Office of Security and Law Enforcement will provide the necessary investigative forms to the Contractor’s employee(s), will coordinate the background investigations with OPM, and will notify the Contracting Officer and Contractor of the results of the investigation.

3) The Contractor shall submit, or have their employees submit, the required forms to the VA Office of Security and Law Enforcement within 30 days of receipt. Contractor employees shall forward the required paperwork to the following address:

SIC/Contracting, 2200 Fort Roots Drive – Building 104, North Little Rock, AR 72114.

4) The Contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from working, or from consideration to work, under the contract.

5) Failure to comply with the Contractor personnel security requirements may result in termination of the contract for default.

6) The VA Background Investigations website:

http://www.osp.va.gov/Security_and_Investigations_Center_FF.asp has further information. You may call Director Joshua Blockburger or Assistant Director Walter Dodd at the VA Office of Security and Law Enforcement at 501-257-4309.

20. Claims/Damages: Any claims of damage or missing/stolen property involving customer’s vehicles shall be the responsibility of the Contractor. The VA assumes no responsibility for any damage to patrons’ vehicles caused during the performance of the Contractor’s services or for any such claims. Contractor shall be held completely responsible for lost keys and any costs associated with same. Any such claims shall be reported to the COR within 24 hours of occurrence.

Contractor shall be required to provide and maintain insurance on all services and employees who provide services under this procurement. Insurance shall include, but not be limited to, the minimum amounts stated in this Performance Work Statement and in accordance with the regulations, including: FAR 52.228-5, Insurance--Work on a Government Installation; VAAR 852.237-70, Contractor Responsibilities; and VAAR 852.237-71, Indemnification and Insurance Full texts of these clauses are provided in this solicitation and any resulting contract. Supplemental insurance requirements are as follows:

a. Workers’ compensation and employer's liability: Contractors are required to comply with applicable Federal and State workers' compensation and occupational disease statutes. Minimum amount is $100,000 Workers Compensation Each Accident and Each Employee/Valet and $500,000 Workers Compensation Disease – Policy Limit or maximum allowed for the services being performed by law. Employer's liability coverage of at least $100,000 shall be required, except in States with exclusive or monopolistic funds that do not permit workers' compensation to be written by private carriers.

b. Garage Liability (Any Auto): A minimum coverage of $1,000,000 combined single limit and $2,000,000 aggregate limit is required.

http://www.osp.va.gov/Security_and_Investigations_Center_FF.asp

c. Garage keepers Liability: A minimum of $200,000 limit is required.

The Contractor shall provide insurance certificate(s) evidencing the above-required minimum coverage prior to commencement of work under this contract to the CO. The Department of Veterans Affairs shall also be named as an additional insured on the above.

This insurance must be maintained during the entire performance of the contract. The policy shall provide that the VA Contracting Officer will be notified at least 30 days prior to any cancellation or reduction of coverage. As noted herein, the Contractor shall be held responsible for any and all claims or damages caused during the performance of the Contractor’s services under this contract.

21. Wage Determination: This contract is subject to the wage determination as set forth by the Department of Labor. The applicable wage determination is included as an Attachment to this solicitation and any resulting contract.

22. Contractor Personnel: The Contractor shall be responsible for protecting the personnel furnishing the services under this contract. To carry out this responsibility, the Contractor shall provide the following for these personnel, as a minimum: workers compensation, income tax withholding, and social security payments.

The Contractor is encouraged to hire veterans as employees, preferably veterans who receive their care at the James A. Haley Veterans’ Hospital.

The parties agree that Contractor personnel shall not be considered VA employees for any purpose and shall be considered employees of the Contractor.

23. Reports: The Contractor shall submit monthly reports to the COR within 5 days of month's end. Reports to the COR shall be hand-delivered to Bldg. 42, Rm. 114. However, a copy of the reports may be faxed or scanned and provided via email. The Reports must be legible and easy to understand. Reports shall be signed by the Supervisor and/or authorized representative of the Contractor.

The reports shall include, but are not limited to, the following: 1) Summary of the number of vehicles valet parked by date; 2) A final summary sheet which includes the total number of vehicles from the lots utilized; 3) Any unusual events, by date. This shall include any accidents or special situations with patients, visitors, VA employees, or VA volunteers; and

4) Reports or incidences in which the assistance of the VA Police were requested. Failure to provide this report as required may result in delay of payment to the Contractor.

Contractor may provide a sample of the types of report forms used on similar projects for approval at the pre-work orientation meeting.

24. Conformance Standards: Contractor shall ensure that all services are performed in accordance with OSHA, VA, federal, state and local laws, as well as industry standards applicable to this type of services. VA regulations may be found at:

http://www1.va.gov/orpm/.

25. Payment: The Contractor will be paid each month, in arrears, upon receipt of a proper invoice. The invoice shall be written to indicate the dollar amount for the firm fixed price for http://www1.va.gov/orpm/ the month. The invoice shall be sent to: Austin Financial Services Center, P.O. Box 149971, Austin, TX 78714-8971. The Contractor’s name, contract number, and purchase order number shall appear on each invoice.

26. Additional Charges: No additional charges of any nature shall be allowed without the prior written approval of the CO. Any additional cost or change in scope must first be approved by the CO and issued in the form of a Supplemental Agreement to this contract. In accordance with FAR 52.212-4 (c), changes in the terms and conditions of this contract may be made only by written agreement of the parties (bilateral agreement).

27. Qualifications: Offers will be considered only from offerors who are regularly established in the medical facility valet parking business and who, in the judgment of the Contracting Officer, are financially responsible and able to show evidence of their reliability, ability, experience, and capability of personnel directly employed or supervised by them to render satisfactory services. Contractors must provide the requested technical information and experience as detailed in the evaluation section of this solicitation. The Contractor shall meet all requirements of Federal, State, and City code regarding operation of this type of business.

28. Failure to Provide Service: If the Contractor fails to furnish the required services within the timeframe and/or in accordance with the terms of this contract, the Government reserves the right to obtain the service from another source and to charge the contractor for any excess cost that may result. Unfavorable contractor performance evaluation will result in a 2%, 3%, 4% and 5% progressive deduction penalty from invoice payments for excessive customer complaints and security violations. The Government reserves the right to deduct 5% from the Contractor’s monthly invoice if 20 or more service complaints are lodged against the Contractor during any 30-day period. Furthermore, failure to perform any of the services set forth in this contract will be considered grounds for invoking provisions of default.

SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.212-4 CONTRACT TERMS…