36C24819Q0523-001.docx

36C24819Q0523

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C24819Q0523 04-02-2019 Paul Jarrett Services 04-08-2019 Y Department of Veterans Affairs Network Contracting Office 8 (NCO 8) 8875 Hidden River Pkwy Suite 525 Tampa FL 33637 X 532283 $32.5 Million X N/A X Department of Veterans Affairs James A. Haley Veterans Hospital (90C) 13000 Bruce B. Downs Blvd Tampa FL 33612 00248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) 8875 Hidden River Pkwy Tampa FL 33637

Department of Veterans Affairs Financial Services Center P.O. Box 149971 Austin TX 78714-9971 See CONTINUATION Page Contractor shall provide home oxygen services in accordance with the statement of work and Price/Schedule.

See CONTINUATION Page X X Paul Jarrett Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8)

8875 Hidden River Pkwy Suite 525 Tampa FL 33637

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Financial Services Center

P.O. Box 149971 Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

Home Oxygen Janitorial Services janitorial services POP - 4/8/2019 thru 4/7/2020.

Contract Period: Base POP Begin: 04-08-2019 POP End: 04-07-2020

Home Oxygen Janitorial Services janitorial services POP - 4/8/2020 thru 4/7/2021.

Contract Period: Option 1 POP Begin: 04-08-2020 POP End: 04-07-2021

Home Oxygen Janitorial Services janitorial services POP - 4/8/2021 thru 4/7/2022.

Contract Period: Option 2 POP Begin: 04-08-2021 POP End: 04-07-2022

Home Oxygen Janitorial Services janitorial services POP - 4/8/2022 thru 4/7/2023.

Contract Period: Option 3 POP Begin: 04-08-2022 POP End: 04-07-2023

Home Oxygen Janitorial Services janitorial services POP - 4/8/2023 thru 4/7/2024.

Contract Period: Option 4 POP Begin: 04-08-2023 POP End: 04-07-2024

B.3 DELIVERY SCHEDULE

Page 1 of

B.4 Statement of Work

1.0 Background

The James A Haley VAMC operates a Home Oxygen program at 5910 Breckenridge Parkway, Tampa, FL 33610. This leased space is 5,380 Net Usable Square Feet (NUSF). This space is approximately 70percent warehouse (or 3780 NUSF) and 30 percent office space (or 1600 NUSF). The building is circa 1982, with attractive landscaping surrounding 14 on-site parking spaces.

2.0 Purpose

The contractor shall provide all supervision, labor, vehicles, equipment, tools, chemicals, etc. to provide facilities management/maintenance to the VA Home Oxygen Program, 5910 Breckenridge Parkway, Suite E, Tampa FL 33610.

3.0 Specific Task Requirements

Routine maintenance includes repair and/or replacement of expendable items (i.e. filters, light fixtures, ballasts, receptacle switches, circuit breakers, toilet plumbing, flush valves.) Routine work is defined as recurring services that are scheduled frequently or repetitively throughout the term of the contract and should be accomplished without further input from the Government. No work that substantially alters, modifies, or otherwise changes buildings, structures, or equipment is considered routine work. Routine work/recurring services require planning, scheduling, and frequent quality control monitoring by the Contractor. The price for routine work shall include all labor, overtime, supplies, materials, equipment and subcontracts deemed necessary to perform the requirements of the SOW, including alterations, renovations, repair and maintenance. Routine work shall include maintenance of facilities support equipment (e.g. facilities electrical, HVAC, plumbing, building automation, roof (clean gutters and drains) and preventive maintenance (PM).

The contractor is not responsible for the fire alarm system or the building security system.

a. Maintenance and Testing of Building Systems- the Contractor is responsible for the total maintenance and repair of the premises at 5910 Breckenridge Parkway, Tampa FL 33610. Maintenance of asphalt-covered access road and drive way surfaces are limited to cleanliness: trash and debris removal. All equipment and systems shall be maintained to provide reliable, energy efficient service without unusual interruption, disturbing noises, exposure to fire or safety hazards, uncomfortable drafts, excessive air velocities, or unusual emissions of dirt. The Contractor’s maintenance responsibility includes all supplies and replacement of all supplies materials, and equipment necessary for such maintenance. For maintenance and testing of HVAC system, the contractor shall be responsible for minor maintenance and repairs up to $300. Repairs of HVAV system of $300 or more shall be considered ADDITIONAL WORK and shall be process in accordance with Section 18, Additional work, below.

Contractor shall communicate to the CO any building equipment problems identified that could negatively affect the safety or health of patients, staff, and other people coming to the facility, as well as the Contractor’s plan to resolve these issues.

The Contractor is responsible to coordinate any maintenance repairs or construction repairs so as to have no disruptive impacts to the clinical operations. The Contractor shall submit a plan schedule to the Contracting Officer for VA approval prior to any such work or repairs. Solid construction barriers shall be utilized to segregate the construction area and to control dust emissions into the facility.

The Contractor shall perform, as a minimum, all the listed maintenance and inspection required by the Life Safety Code NFPA 101. The Contractor shall provide written documentation of compliance to the Contracting Officer for the following items and intervals that require testing as per JCAHO and Life Safety Code:

1) Monthly-Fire extinguisher; emergency light (30 seconds)

2) Annually- Emergency lights (1 ½ hours) fire extinguisher (inspection and maintenance)

b. Trash Removal Services- The Contractor shall:

1) Maintain a facility trash removal system; provide all service elements designated for the collection and proper disposal of trash and recyclable material (construction trash, recycle trash when applicable, and regular trash).

2) Ensure that the facility has an adequate number of dumpsters with covers.

3) Maintain a pick-up and delivery schedule for removing trash from the premises.

4) Ensure all trash is disposed of using and EPS-approved landfill in accordance with Federal, state and local regulations and guidelines governing the removal, hauling, and disposal of waste material.

5) Monitor trash receptacles to ensure that no spilled waste is left behind and that no hazardous materials or any other indicated type materials are disposed of in these trash disposal units.

6) Provide janitorial services for the building, public areas, including outside areas, entrances and all other common areas and furnish all supplies/replacement supplies (trash cans, trashcan bags, soap dispenser, Huntington brand Medi-scrub hand wash by ECOLAB, alcohol gel dispensers, paper towels, toilet paper dispenser, 2 ply toilet paper, disposable toilet covers, light bulbs paper cups and in accordance with the following schedule, showing frequency and work to be accomplished. The cleaning shall be accomplished after designated working hours (See Section 3. Work Hours). The Contractor shall select paper and paper products (i.e. bathroom tissue, and paper towels) with recycled content, conforming to EPA’s CPG. The Contractor shall use cleaning products such as the following: A germicidal detergent will be used for general housekeeping, e.g., cleaning floors, counter tops, and other hard surfaces in the environment- ascent of virex 256 or, Stride neutral cleaner. A cleaner which is tubercuilocidal shall be used for cleaning surfaces contaminated with blood or any type of body or substance, e.g. exam tables soiled with drainage, counters with blood spills-1:0 bleach or Virex TB.

7) Removal of shredding bin trash is specifically omitted from this contract.

c. Housekeeping Housekeeping- Office area –General- The Contractor shall:

1) Perform housekeeping services for the facility, including keeping the facility free from trash, litter, dirt, lint, scuff marks, spots, and any foreign matter that might preclude an acceptable appearance. The facility shall be cleaned in a manner that is visibly becoming to employees and visitors.

2) Notify CO and COR in a timely manner of problems or items of concern beyond the contract scope that require repair or maintenance.

3) Store cleaning supplies and material properly.

4) Replace mops, cloths and sponges as appropriate.

5) Make careful selection of janitorial cleaning products and equipment to: a) Use product that are packaged ecologically; b)Use products and equipment considered environmentally beneficial and/or recycled products that are phosphate-free, non-corrosive, non-flammable, and fully biodegradable; and c) Minimize the use of harsh chemicals and the release of irritating fumes.

Housekeeping Tasks- the Contractor shall (Tuesdays and Thursdays, unless otherwise stated):

1) Empty all trash receptacles and insert new bags into receptacles daily throughout the facility, including cigarette butt and trash receptacles located on the grounds; remove daily any boxes, cans, or other items identified as trash and place in dumpsters; empty and clean all sanitary napkin disposal containers daily; clean treat trash collection containers to ensure they are free of odors or unsightly appearance, as needed. Remove all items in accordance with city/county/state regulations/law.

2) Daily, sweep damp mob, and spray buff all non-carpeted common area floors such as entrances, restrooms, lobbies and corridors. Sweep twice weekly and damp mop weekly non carpeted floors in laboratories studies, offices conference rooms and general use rooms. Buff entrance floor weekly. Every 2 weeks, damp mop and spray buff all other areas. Thoroughly spot clean floors as necessary.

3) Vacuum all entrance mats; remove soil and moisture underneath all mats, and return to their normal locations.

4) Daily, sweep and or vacuum traffic patterned areas in offices and extend sweep of vacuum to remove obvious dirt from around and under furniture.

5) Thoroughly spot clean walls and countertops for fingerprints, etc. as necessary.

6) Monthly: Thoroughly dust all horizontal surfaces of furniture in office areas, with the exception of desktops. Dust ledges, sills, molding and baseboard. Thoroughly vacuum and spot clean carpets and or sweep full floor areas in office space. Sweep the full floor area in storage spaces. Clean vinyl cove baseboard. Clean air return and A/C vents and or speaker system grills. Burnish VCT flooring. Power scrub floors.

7) Every 2 Months: in toilet rooms damp wipe stall partitions and wastepaper receptacles. Shampoo entrance rugs.

8) Quarterly: Dust vertical surface and walls in office areas. Light covers are to be removed and the fixtures cleaned inside and out. These areas shall be scheduled with the CO or the COR. This work will be done after normal operating hours.

9) Twice per year, or as needed thoroughly wash walls.

10) Refinish floors as follows:

a) Class A Floor Refinishing- Class A refinishing shall be performs as required but minimally every 12 months. The floor covering shall first be cleaned to remove all previous floor finish, dirt and sealer down to the bare floor covering. The finish applied to the floor shall consist of no less than two coats of sealer and no less than two coats of floor finish or as recommended by the manufactures. The result should be a uniform, clean and clear appearance. All carts, furniture, etc. will be moved from the room prior to stripping and refinishing the floor. Upon completion of work, items will be replaced in exact location from which they were removed. This work will be done after scheduling is coordinated with the COR or CO. If VA personnel do not make their space available for floor finishing after 4:00pm in accordance with the terms of this contract, they relinquish the floor refinishing service in their space until the next year.

b) Class B Floor Refinishing- Class B refinishing shall be performed six months after class A refinishing. After cleaning the floor shall be scrubbed with a mild, not stripping detergent to remove all dirt and scuff marks, without removing the sealer on the floor covering. The finish applied to the floor shall consist of two coasts of floor finish. The result should be uniform, clear and clean appearance.

c) Class C Floor Refinishing- Refinish, clean and patch the finish on all corridors, and lounge area on a weekly basis except during the period when Classes A or B refinishing is being done in that area. The finish shall be applied such that buildup in non-traffic areas does not occur.

11) Weekly, dust surfaces such as brass fixtures, office door panels, lower doorways, all display cabinets, fire extinguishers and sills.

12) Monthly, dust all surfaces in the building lobby and foyer that are above 7 feet, including Venetian blinds.

13) Quarterly, dust all other rooms, stairway, hallways and other common areas; ensure any paper or books are not disturbed.

14) On Tuesdays and Thursdays, clean all glass partitions, interior and exterior glass doors, display cases, directory boards, mirrors and adjacent trim, with special care given to plastic surfaces such as Lexan™.

15) On Tuesdays and Thursdays, clean all restrooms and changing rooms. Sweep, damp mop or scrub, and sanitize toilet rooms. This includes fixtures, sinks, showers, urinals, toilets, traps, floor drains, mirrors, shelves, floors, stainless fixtures, vents, pipes and dispensers; polish metal fixtures and plumbing; replenish paper towel, toilet paper, sanitary toilet seat covers. Sanitize any exam tables and sinks daily.

16) On Tuesdays and Thursdays, clean and disinfect all polished metal surfaces of drinking fountains, including orifices and drains.

17) On Tuesdays and Thursdays, spot clean all areas to remove smudges, fingerprints, marks, streaks, spills or tracks-paying particular attention to the Lobby

18) Clean seating upholstery as needed

19) Wipe down doors and doorknobs as needed

20) Semi-annually or as needed, wash both sides of exterior windows and glass located around entrances, lobbies and vestibules.

21) Annually, clean all interior windows, blinds, and sills; notify room occupants at least 24 hours in advance; clean sills and stone panels of spots, streaks and runs; maintain log of occupants who decline cleaning.

22) Clean light fixtures when bulbs are replaced; remove loose dirt, wash covering, open and secure the fixtures properly.

23) As necessary, vacuum or damp dust ceiling to insure dust streaks and cobwebs are removed. Air ducts, vents, and speaker system grills, as well as the acoustical tile ceilings in their immediate vicinity, shall be kept clean. Use a ceiling tile cleaner for ceiling tiles.

Housekeeping Warehouse Area-General-Tuesdays and Thursdays- The Contractor Shall:

1) On Tuesdays and Thursdays, empty all trash receptacles and insert new bags into receptacles throughout.

d. Maintenance and Repair Service- The Contractor Shall:

1) As requested by the CO, provide and replace burned out light bulbs, tubes, ballasts and starters

2) Weekly, inspect all light fixtures. Provide and replace burned out light bulbs, tubes, ballasts, and starters.

3) Install and maintain high and low voltage electrical equipment such as lighting-fluorescent, incandescent, mercury, sodium, sensors, ballasts, starters, switches, disconnects, breakers, receptacles, relays wiring, and related parts, as needed or as requested by the CO.

4) Install, maintain, adjust, and repair all facility electrical, distribution, controls switches, thermostats and relay; connecting wires to outlets, switches, receptacles and sources; repair electrical equipment and machinery; maintain emergency lighting, backup battery power system.

5) Light for building entrances and parking areas shall be provided and installed by Contractor within 48 hours of request by COR or CO. Ballast are to be rapid start, thermally protected, voltage regulating type, UL listed and ETL approved.

6) Notify VA CO and COR of any HVAC associated malfunctions and discrepancies.

7) Dispose of fluorescent, incandescent, mercury and sodium light bulbs and fixtures as per Federal, State, and local regulations.

3.1 Services Required

The contractor routine maintenance includes repair and/or replacement of expendable items (i.e. filters, light fixtures, ballasts, receptacle switches, circuit breakers, toilet plumbing, flush valves.) Routine work is defined as recurring services that are scheduled frequently or repetitively throughout the term of the contract and should be accomplished without further input from the Government.

· Maintenance and Testing of Building Systems

· Trash Removal Services

· Housekeeping- Office area –General

· Refinishing floors

· Housekeeping Warehouse Area

The Contractor shall conduct all work in a safe manner and adhere to all required regulations, submit incident reports of all clinic incidents within 1 workday, and results of the investigative report in writing within 5 working days to the CO and any other Government personnel as required. The C0ontractor shall operate and maintain the Material Safety Data Sheets (MSDS) on all products used in the performance of this contract.

Operations and maintenance functions shall include the areas of work management, preventive maintenance, building maintenance and repair, housekeeping and heating/ventilation/refrigeration. Air conditioning. See section 17.a. for HVAC responsibilities under ROUTINE WORK vs Section 18, ADDITIONAL WORK.

The contractor shall furnish uniforms and personal safety equipment for its employees in performance of this contract. Safety equipment includes shoes or boots, eyewear, respirators, gloves, and as required by statute. All uniforms shall have a permanent name patch to include the contractor’s company name and employee’s first name. Uniforms shall be consistent throughout the staff. Uniforms shall be clean, presentable, and in good repair upon start of shift.

The contractor shall ensure the confidentiality of any patient information. Contractors and any subcontractors must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPPA) of 1996. This includes both the Privacy and Security Rules published by the Department of Health and Human Services (HHS). As required by HIPAA, HHS has promulgated rules governing the use of disclosure and protected health information by covered entities. The covered entity component of the Department of Veterans Affairs is the Veterans Health Administration (VHA).

Contractor is completely responsible for all actions of their employees. Contractor personnel shall be free of body odor and wear clean uniforms while performing duties under this contract. Contractor shall consider the clinical environment and instruct/train their personnel in applicable safety precautions and special requirements. These requirements may include but are not limited to such conditions as human secretions, blood, barium, etc. Contractor personnel shall take appropriate precautions while performing duties applicable to this contract.

as requested by the government to meet anticipated call volume. The contractor shall maintain a fully-operational facility during the entire term of the task order.

The Contractor must be regularly established in the business called for, be financially responsible and have the necessary personnel, equipment, etc. to furnish the service in this contract. The contractor shall meet all requirements of Federal, State and City code regarding operation of this type of business. The contractor shall be responsible for protecting the personnel furnishing the services under this contract. To carry out this responsibility the Contractor shall provide the following for these personnel, as a minimum: workers compensation, income tax withholding, and social security payment. The parties agree that contractor personnel shall not be considered VA employees for any purpose and shall be considered employees of the Contractor

3.2 Hours of Coverage

The service is to be provided 2 days per week, on Tuesday and Thursday, excluding federal holidays or any other prearranged days for which the VA has given the contractor 14 calendar days notification that service will not be needed. The federal holidays are New Year’s Day, Martin Luther King’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day Thanksgiving, and Christmas, in addition to any other day specifically declared by the President of the United States to be a national holiday. When a holiday falls on a Saturday the preceding Friday is observed. When a holiday falls on a Sunday, the following Monday is observed. Note: Unless otherwise noted, regular hours of work at the Home oxygen program leased space are from 8:00am and 4:00pm EST. However housekeeping services shall be provided after designated work hours, Between 4:00pm and 6:00pm EST. VA personnel shall provide access. Contractor shall coordinate the scheduling of additional Work (non-routine) with the Contracting Officer or their designate.

The Government reserves the right to close the facilities due to weather conditions, safety, health, or medical emergencies as necessary. Contractor personnel may be required to remain on duty to maintain the facility in the event of such adverse weather conditions or emergencies. Utility service and associated maintenance are required 24 hours per day, 365 (or 366) days per year, on an uninterrupted basis, including all national and religious holidays. The Contractor’s responsibility as stated in this paragraph shall be considered routine work.

3.3 Performance Period

The period of performance of this requirement is 5 years. If additional services are required beyond the period of performance, the awarded task order(s) will be modified as logical follow-on effort, using the authority that is provided for in 41 U.S.C.(c)(2).

3.4 Proposed Work Flow

The tasks outlined within this statement of work are expected to be accomplished between 4:00pm and 6:00 pm Tuesday and Thursdays. Adjustments in the schedule may occur at the option of the Government; however, support for emergency and urgent matters must be available 7 days a week. All emergencies shall be responded to within 1 hour, unless other arrangements have been made with the VA contraction Officer’s Representative (COR). The Facility Manager (FM) will contact the VA COR as soon as possible to detail the circumstances of the emergency and all actions taken.

4.0 Staff To Be Provided

The contractor shall provide qualified personnel in sufficient quantities to perform this task, including agents, project management, and support staff, as described in Section C.4 of the base contract. The contractor shall ensure that the staff has the appropriate qualifications and skills required to perform the task and meet minimum qualifications set forth in Section C.4.3.1 and C.4.3.2 of the base contract.

The contractor shall furnish uniforms and personal safety equipment for its employees in performance of this contract. Safety equipment includes shoes or boots, eyewear, respirators, gloves, and as required by statute. All uniforms shall have a permanent name patch to include the contractor’s company name and employee’s first name. Uniforms shall be consistent throughout the staff. Uniforms shall be clean, presentable, and in good repair upon start of shift.

The contractor shall provide all recruiting, screening, hiring, and monitoring of staff for the project. The contractor shall ensure confidentiality of data and conduct security background checks for each employee prior to employee beginning work. A government representative will do the fingerprinting process; however, the contractor will facilitate the DHS fingerprinting requirements for each contracted employee.

The contractor shall provide supervisory/management personnel required for effective project management.

The contractor shall verify United States citizenship for all telephone agents, supervisors, managers and quality assurance personnel.

The contractor shall ensure that all telephone agents, supervisors, managers and quality assurance personnel speak, read, and write English fluently.

4.1 Key Personnel

Site Manager are designated as Key Personnel for the purposes of supporting this task. All proposed substitutes shall meet or exceed the qualifications of the person being replaced.

4.2 Training

The contractor’s personnel shall be trained in appropriate procedures to perform all duties performed under this contract, meeting all federal, state and local laws and regulations. Contractor shall keep a copy of written documentation of all employees training at Contractors site. The contractor shall ensure that all employees complete all training required to provide services under this contract. Upon requires, the Contractor shall provide written documentation of employee training.

5.0 Quality Assurance

· The Contactor shall be solely liable for acts of error and omission in regards to compliance with Federal, state, and local environmental statues, regulations and applicable guidelines which lead to fines, penalties, or costs associated with enforcement actions, removal actions, corrective actions, or remedial actions. The contractor shall assume full liability for the release of any hazardous substance to air, soil, or water resulting from its own or it subcontractor’s actions. The contractor shall be responsible for the cost associated with the cleanup of any such release. In the event the Contractor is removed from the duties at the facility, the Contractor shall also be responsible for latent defect caused while performing tasks while on property

· The Government retains the right to initiate and complete cleanup actions for which the Contractor shall reimburse the Government for costs associated with cleanup and disposal of a result of any negligible act by the Contractor as stated above

6.0 Off-Site Accessibility to Government

The contractor will only have access to warehouse area when accompanied by government employees during regular business hours or on pre scheduled days during non-duty hours for the purpose of floor maintenance.

7.0 Telecommunications/IT

No governmental telecommunication or IT resource will be used for this contract.

8.0 Deliverables

The Contractor shall provide the following deliverables in accordance with the schedule set forth below:

· Maintenance and Testing of Building Systems

· Trash Removal Services

· Housekeeping- Office area –General

· Refinishing floors

· Housekeeping Warehouse Area

9.0 Performance Standard

The contractor should adhere to Citizen Customer Service Level (CSLIC) recommended standards for contact centers, whenever applicable. High-level standards include: (1) Respond by email within two business days to 90% of emails received; (2) Give callers an estimate of phone wait time after 30 seconds on hold; (3) Answer letters or estimate response time within 15 days of receiving original inquiry; and (4) Keep citizen wait on walk-in service to 15 minutes. The contractor should review and adhere to the recommendations in the CSLIC report, entitled “Proposed Performance Measures, Practices and Approaches for Government-wide Customer Contact Activities” and the supporting documentation by MITRE on the USA Services website (http://www.usaservices.gov/cslic.htm).

The Contractor shall abide by the following standards when providing routine and additional work:

a) Indoor Air Quality- The Contractor shall

1) Make a reasonable attempt to apply insecticides (except traps), paint, glues, adhesives, and heating, ventilating and air conditioning (HVAC) system cleaning compounds with highly volatile or irritating organic compounds, outside of working hours. The Contractor shall provide advance notice to the CO before applying noxious chemicals in occupied spaces, and shall provide adequate ventilation in those spaces during working hours during and after application.

2) Keep all areas and structures free of mold and mildew

10.0 Facilities Services-General

The Contractor shall perform carpentry, masonry; painting; locksmith maintenance; moving of furniture, equipment and materials, loading and unloading of shipped or received items, and repair services. The Contractor shall remove debris from the facility. Response time for emergencies during normal working hours shall be within 2 hours. During other times, qualified personnel shall be onsite within 4 hours to commence repairs, unless the situation is deemed critical, at which time the response shall be immediate. Contractor shall perform duties with minimal or no disruption to facility personnel.

Any activity such as renovations, paving, water leaks, etc. that may generate environmental contaminants such as dust, water, fumes, vapors, etc. shall be conducted after hours at Contractor’s expense. Exceptions: Emergency-related situations shall be managed on a case by case basis, in consultation with CO.

If requested in writing by the Government, the Contracto4r shall promptly investigate any environment related complaints at Contractor’s expense and shall implement controls to address such complaints.

b) Maintenance and Repair Services The Contractor shall:

1) Cut, Shape, erect, repair, maintain and modify wood and no-wood items and structures such as brick, block, stone, tile, glass block, structures and surfaces; repair holes, chips, cracks in walls, roadway and sidewalks; replace bricks, stones and glass blocks in buildings and sidewalks; mix mortar, cut shape and lay bricks, stone and blocks; wash bricks, stones, glass blocks in buildings, sidewalks and roadways.

2) Maintain, repair and replace facility floor and floor covering including linoleum, wood, tile, concrete and other masonry products in accordance with accepted trade and industry standards.

3) Floor covering shall be installed in accordance with manufacturing instructions, to lie smoothly and evenly.

4) Keep all areas and structures free of mold and mildew

5) Replaced HVAC filters as necessary, clean air grilles and registers.

6) Maintain and repair plumbing system, i.e. sinks, faucets, drains, water closets, drinking fountains, water heater(s)

c) Painting Tasks All surfaces within the premises which are designated by VA for painting shall be newly finished in colors acceptable to the VA. Painting shall include one coat of primer, two finish coast, and shall include an anti-mildew agent. Where feasible, reprocessed or consolidated latex paint with zero or low VOC shall be used, in accordance with EPA’s CPG, on all painted surfaces. The type of paint shall be approved by the COR or CO. The contractor shall follow the manufacturer’s recommendations of all paint products.

The Contractor shall:

1) Move equipment, furniture, and other items in the work area prior to beginning to paint.

2) Cover equipment and furniture that cannot be removed with protective covering to prevent splatter damage.

3) Return items to their original arrangement or to meet occupant’s satisfaction upon completion of painting tasks.

4) Prepare, paint and finish offices, furnishing necessary equipment. Provide construction and paint signs as required.

5) Observe safely and bio-security precautions at all times when working in laboratory modules and restricted areas

6) Maintain the Clinic’s interior walls in a manner free from runs, misses, remaining smooth and free from defects.

7) Maintain at an acceptable level all interior painted surfaces, as well as fire hydrants, signs, parking lots and pavement markings.

10 Staffing/Training The contractor’s personnel shall be trained in appropriate procedures to perform all duties performed under this contract, meeting all federal, state and local laws and regulations. Contractor shall keep a copy of written documentation of all employees training at Contractors site. The contractor shall ensure that all employees complete all training required to provide services under this contract. Upon requires, the Contractor shall provide written documentation of employee training.

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C.