36C24718R0473-005.docx

36C24718R0473

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C24718R0473 04-10-2018 Donald L. Battle

(404) 321-6111 ext. 5129 05-10-2018 Department of Veterans Affairs VISN 7 Network Contracting Office LaVista Business Park - Bldg A 2008 Weems Road Tucker GA 30084 X X 561720 $18 Million X N/A X Charlie Norwood VA Medical Center Aiken Community Based Outpatient Clinic 951 Millbrook Avenue Aiken SC 29803 Department of Veterans Affairs VISN 7 Network Contracting Office LaVista Business Park - Bldg A 2008 Weems Road Tucker GA 30084

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 See CONTINUATION Page Request for Proposals for Janitorial Services for the Charlie Norwood VAMC Aiken CBOC located at:

951 Millbrook Avenue, Aiken, SC 29803 Period of Performance (POP):

Base: June 1, 2018 – May 31, 2019 Option 1: June 1, 2019 – May 31, 2020 Option 2: June 1, 2020 – May 31, 2021 Option 3: June 1, 2021 – May 31, 2022 Option 4: June 1, 2022 – May 31, 2023 See CONTINUATION Page X Maurice D. Ross Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: Donald L. Battle donald.battle@va.gov

b. GOVERNMENT: Contracting Officer 36C247 Maurice D. Ross Department of Veterans Affairs VISN 7 Network Contracting Office LaVista Business Park - Bldg A 2008 Weems Road Tucker GA 30084

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011)

This solicitation includes VAAR 852.219-10 VA Notice of Total Service- Disabled Veteran-Owned Small Business Set-Aside. Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to contractor's offices where the contractor's business records or other proprietary data are retained and to review such business records regarding the contractor's compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

Contract Period: Base POP Begin: 06-01-2018 POP End: 05-31-2019

Option Year 1 Contract Period: Option 1 POP Begin: 06-01-2019 POP End: 05-31-2020

Option Year 2 Contract Period: Option 2 POP Begin: 06-01-2020 POP End: 05-31-2021

Option Year 3 Contract Period: Option 3 POP Begin: 06-01-2021 POP End: 05-31-2022

Option Year 4 Contract Period: Option 4 POP Begin: 06-01-2022 POP End: 05-31-2023

B.4 DELIVERY SCHEDULE

Note to Offerors:

1) Offerors shall price the option requirements for the four additional 12-month periods by assuming that the minimum hourly wages and fringe benefits established by the Administrator, Wage and Hour Division, U S Department of Labor, for the initial 12-month period of performance will apply to the four additional option periods. The minimum wage rates and fringe benefits applicable to the initial 12-month period of performance are outlined in the attached wage determination.

2) In the event the option is exercised by the Government, (see clause FAR 52.217-9, Option to Extend the Term of the Contract – Services), the contract price will be adjusted upward or downward at the time the option is exercised in accordance with the clause entitled, FAR 52.222-43, Fair Labor Standards Act & Service Contract Act – Price Adjustment.

3) Offerors are cautioned that any offer may be rejected as non-responsive if it is materially unbalanced as to prices for the option and initial contract period. An offer is unbalanced when it is based on prices that are significantly less than cost for some work and prices, which are significantly overstated for other work.

4) Offerors must quote a price for the initial year and all four-option periods in order to be considered.

B.5 PERFORMANCE WORK STATEMENT:

5.1 The Contractor shall provide all personnel, equipment and supplies necessary to clean approximately 11,000 square feet of clinical building space, to include cleaning the exterior entrances, patios and walkways and waste removal at the VA Outpatient Clinic, Aiken, South Carolina. Supplies to include: all cleaning supplies, floor finish, wet mops, dust mops, vacuums, brooms, dust pans, trash can liners, paper towels, toilet tissue, supplies to replenish wall mounted dispensers, etc.

a. The Contractor shall take such safety and security precautions as necessary to protect the property, lives and occupants of the building.

b. The Contractor shall immediately correct any fire and safety deficiencies caused by his personnel. If the Contractor fails or refuses to correct deficiencies promptly, the Contracting Officer may issue an order stopping all or any part of the work, and hold the Contractor in default of the contract.

c. All materials and equipment used in performance of this contract shall be stored or secured in an approved storage area at the end of the workday. During the workday, all materials and equipment not being used shall be stored or secured in an approved storage area.

d. The Contractor will comply with applicable federal, state and local regulations during the performance of this contract including the Augusta VAMC Blood-borne Pathogen Exposure Control Plan. (See Attachment).

e. The Contractor will consider the clinical environment and instruct his/her personnel in applicable safety precautions and special requirements. These requirements may include but are not limited to such conditions as the cleaning of human secretions, blood, etc., both floor and wall stain removal. Contractor will be notified of isolation areas that need terminal cleaning. These areas require the use of gloves, gowns, masks, and shoe covers provided by the Contractor.

f. All accumulated waste is to be removed, daily, from the premise and disposed in accordance with local, state and federal regulations.

g. An EPA registered phenolic germicide type cleaning solution shall be used by the contractor in the execution of this contract subject to approval by the COR.

h. All cleaning will be accomplished after close of business, to assure no interference with patient care activities.

i. All work performed under this contract will be subject to inspection. The COR along with the Director of the CBOC are the designated officials responsible for verifying contractor compliance. After contract award, any incidents of contractor noncompliance as evidenced by the monitoring procedures shall be forwarded immediately to the Contracting Officer. On occasion a Medical Center inspection team will perform random inspections of the quality of work being performed.

j. All work performed under this contract shall conform to the JCAHO Standards for Infection Control and Management of Environment.

k. The Contractor shall provide janitorial services in accordance with the Janitorial Cleaning Schedule Checklist.

l. Contract furnished products that are required during the performance of this contract are as follows. No substitution is permitted without the prior approval of the COR:

1) Wexcide 128 disinfectant cleaner to be used in the VA furnished Wex-pro dispensing unit

2) Steris medicated lotion hand wash soap, 800 ml size, to be used in the VA furnished dispensers

3) Steris Hand Cream and Skin Conditioner, 1 liter size, to be used in the VA furnished dispensers

4) Ecolab “Quik Care” antimicrobial foam hand rinse, waterless, 15 oz cans, to be used in the VA furnished dispensers

m. Contractor will provide two sets of MSDS sheets for each item used in this contract. One set is to remain in the clinic in the HAC closet and the other set is to be provided to the COR prior to use.

n. The VA will furnish an exterior dumpster for waste collection.

o. The government COR for this contract is John M. Fazio, Chief Environmental Services, who may be reached at 706-823-2230.

B.6 GENERAL REQUIREMENT:

The Contractor shall provide all management, supervision, labor, tools, materials, supplies, and equipment necessary to provide medical grade janitorial/housekeeping services, five days per week (except Federal Holidays as later described), in accordance with all terms and conditions herein.

B.7 PLACE OF PERFORMANCE:

VA Community Based Outpatient Clinic 951 Millbrook Ave.

Aiken SC, 29803

B.8 DESCRIPTION OF SPACE:

The Contractor shall complete a tour of the space prior to submitting a proposal. The Contractor or his/her representative(s) are encouraged to be present.

B.9 WORK REQUIREMENTS:

9.1 Cleaning of the VA Clinic will be performed after normal operating hours, 8:00 a.m. to 4:30 p.m., Monday through Friday (except for Federal Holidays). Emergency Call Back Service as described in A.10 may be at any hour. Entrance keys and/or codes will be provided by the VA. If any furniture is removed from an area while cleaning is being accomplished, the furniture shall be replaced in original position after cleaning is completed. Chairs, wastebaskets, etc., shall not be placed on desks, tables, counters or other surfaces.

9.2 All cleaning and maintenance agents (soaps, hand soaps, detergents, cleaners, polishes, finishers, disinfectants, etc.) shall be approved by the Facilities Management, Environmental Management Section at the Charlie Norwood VA Medical Center. The offered products shall conform to hospital standards, including the hand soap. A list of the cleaning agents along with their MSDS sheets shall be submitted for approval within 5 days of the award of the contract. Any substitutions occurring after the initial approval shall also be submitted and approved prior to use. For compliance with medical-grade cleaning, some items may have certain germicidal specifications.

B.10 CLEANING STANDARDS:

10.1 Floor Maintenance: In all areas of the clinic, cleaning shall be done with mechanical vacuuming equipment, treated yarn mops, or push brushes covered with impregnated dusting cloths. Cleaning shall be done in such a manner that no dust is raised. Floors shall be cleaned so that no dust or streaks remain on floors, in corners, behind doors or under furniture and equipment.

a. Tile or Linoleum floors:

(i) Mopping: All black marks, tar, stains, gum, etc., shall be removed daily. Hosing of floors shall not be permitted. Hard to reach places shall be mopped by hand. Movable fixtures (excludes any modular-type furniture/fixtures), furniture and equipment, including desks, chairs, tables, trash receptacles, business machines on rollers, etc., shall be moved, as required, during the dusting and wet mopping operations

(a) Spot Mopping Standard: All spot mopping shall be done with a germicidal/detergent solution. Procedure for mixing of the proper amount of germicidal/detergent solution will be in accordance with the manufacturer’s instructions.

(b) Wet Mopping Standards: All wet mopping solutions shall be germicidal in content. Mopping solution shall be used in accordance with manufacturer’s directions. Floors shall be free from soap film and mop streaks. Water seepage under baseboards, bumping baseboards and corners of furniture, and splashing water on baseboards or furniture shall not be permitted.

(ii) Refinishing/Buffing/Burnishing/Scrubbing/Stripping/Sealing:

(a) Refinishing Standard: Finish shall be applied to a clean floor. Floors shall be cleaned removing all black rubber marks, furniture marks, tar, stains, gum, etc., prior to refinishing and buffing. No heavy accumulation of floor finish around walls, under furniture, pipes or fixtures or in corners shall be permitted. All tile and linoleum floors shall be finished. All floor finish must be approved, and anti-slip. Movable fixtures, furniture and equipment, including desks, chairs, tables, trash receptacles, business machines on rollers, etc., shall be moved during the refinishing and buffing operations and then replaced.

(b) Buffing Standard: All finished floors shall be buffed to hard-luster finish with a disc-type machine. Floors shall be swept/vacuum cleaned and wet mopped before buffing and dust mopped after buffing.

(c) Burnishing Standard: Floors shall be burnished with a high speed, pad holding floor machine. Machine speed shall be between 1500 RPM to 2500 RPM. The pad shall be adjustable so as not to burn the floor. Prior to burnishing, the floor shall be wet mopped in order to remove debris. After burnishing is completed, floor shall be dust mopped.

(d) Scrubbing Standards: All floors shall be scrubbed with a disc-type floor machine with scrubbing brush or pad. Hard-to-reach places shall be scrubbed by hand. Floors shall be rinsed with clean water and dried. Floors shall have all wax, furniture marks, black marks, tar, gum, rust and other like substances removed. Hosing of floors shall not be permitted.

(e) Stripping Standard: Floors shall be stripped of all accumulated waxes and finishes, and thoroughly rinsed. Strippers containing acids, ammonia, or other harsh solvents shall not be used. If floors are discolored or spotting is apparent after initial stripping is completed, additional stripping shall be required until a uniform color appearance is obtained.

(f) Sealing Standard: All resilient floor coverings shall be uniformly sealed with two thin coats of a sealer.

B. Carpet Floors

(i) Vacuuming Standards: Except for areas indicated, vacuum cleaners shall be used for cleaning inside the building. Filters, accessories and the cleaners shall be maintained in the manner recommended by the manufacturer to assure maximum effectiveness in reducing the introduction of dust and microbes into the air. Vacuuming of floors shall be accomplished with a vacuum cleaner of industrial grade and operational to that standard.

(ii) Spot Cleaning: Spot cleaning of carpet is defined as the cleaning or shampooing of certain areas necessitated by heavy traffic patterns, accumulation of soil or spills of certain materials. Excess liquid or solid residue shall be removed with appropriate materials, and in large areas a wet pick-up vacuum shall be used if necessary.

(iii) Shampooing: All carpets shall be shampooed with a commercial carpet shampoo.

10.2 Dusting: Dust cloths and other dusting tools shall be clean. Dusting shall be accomplished by use of chemically treated cloth or paper products to avoid scattering of dust. Oil treatment is not permitted. Surfaces shall be free from dust after dusting is completed. The use of feather dusters and brushes is not permitted. All low dusting shall be done after the floors have been vacuumed or swept and the dust has settled. Wall and ceiling surfaces shall be vacuum cleaned with a soft brush nozzle attachment.

10.3 Light Fixtures: Exposed light fixtures shall be washed with a sponge or clean cloth, dampened in a mild disinfectant solution and wiped dry with a clean cloth. The covers of incandescent and recessed lights shall be washed/dusted inside and outside. All insects and other foreign materials shall be removed. Every precaution shall be taken to assure that the glass and tubes are properly and securely replaced.

10.4 Window Blinds: All smooth surface blinds shall be washed in place using soft, clean cloth dampened in a mild, neutral soap and water solution, rinses and wiped dry with a clean cloth. A germicidal/detergent disinfectant solution shall be used with each cleaning. Care shall be taken to avoid getting cords or tapes wet. All blind slats shall be left clean and free from streaks or smears or unwashed places. Cloth covered blinds shall be cleaned according to the manufacturer’s instructions.

10.5 Interior/Exterior Window Cleaning: Cleaning solutions shall be of a type that shall not injure the frames or closing fixtures. A germicidal/detergent disinfectant solution shall be used with each cleaning. Cleaned windows shall be free of streaks or unwashed places on glass. No water shall be spilled on sill, walls, furniture or equipment. Any blinds, furniture or office equipment moved in the washing process shall be repositioned and the windows and screens shall be secured by latches as found before the washing started. Hosing of windows will not be permitted. Glass panels in doors, display cases and mirrors shall be cleaned using a free-rinsing detergent to present a neat, clear appearance at all times. Adjacent trim shall be wiped clean using damp wiping procedures.

10.6 Fixture Cleaning: Every sink shall be properly cleaned and kept free of odors. Soap and paper towels shall be refilled.

10.7 Wall Washing: Washing solution with germicidal content shall be no stronger than necessary to remove dirt. Only small areas shall be washed, rinsed and dried at one time. No water shall be spilled or splashed on windows, furniture, or equipment. All furniture and equipment moved in the process shall be repositioned upon completion.

10.8 Trash Removal: Collected non-infectious trash shall be promptly removed from the VA clinic and placed in exterior refuse containers. Collected infectious trash, including sharps containers shall be promptly removed from the VA clinic and placed in the Biohazard Storage room on the backside of the building for pickup. Filled trash carts shall not stand in hallways, rooms or on ramps. All trash containers shall contain a clean plastic bag insert. Trash carts, wastebaskets, disposal cans and other trash containers shall be emptied and thoroughly cleaned and wiped dry. The Hazardous Material trash containers are not the responsibility of the Contractor.

10.9 Miscellaneous Cleaning (Scrubbing/Washing): Furniture, i.e., tables, chairs shall be scrubbed with a mild disinfectant. Washing of doors, doorframes and walls will be accomplished to remove dirt.

B.11 JANITORIAL CLEANING SCHEDULE CHECKLIST FOR AIKEN CBOC, SOUTH CAROLINA:

11.1 RESTROOMS:

Cleaning Function Frequency

Empty and clean all trash receptacles and replace liners Daily Clean counters, sinks, toilets, urinals, mirrors, fixtures and partitions Daily

11.112 LOUNGES, WAITING ROOMS, LOBBIES, OFFICES, CONFERENCE ROOMS:

Cleaning Function Frequency

11.3 CORRIDORS:

Cleaning Function Frequency

11.4 ENTRANCES:

Cleaning Function Frequency

11.5 EXAM ROOMS, NURSING STATION, LAB, PHARMACY, STORAGE ROOMS

Cleaning Function Frequency

Empty and clean trash receptacles and replace liners Daily

Using a damp cloth dust all horizontal surface Daily

11.6 OTHER:

Cleaning Function Frequency

B.12 FEDERAL HOLIDAYS:

Contractor employees may not work on the following list of Federal Holidays, or designated a holiday by Executive order. Contractor employees may not work on days designated by the Medical Center Director of Charlie Norwood Veterans Affairs Medical Center (CNVAMC) to close the Aiken Community Based Outpatient Clinic (CBOC) to protect the safety of patients and staff for such things as disasters; mechanical errors endangering lives, etc.

B.13 EMERGENCY CALL BACK SERVICE:

Emergency call back service shall be provided in response to requests by telephone or otherwise from the Contracting Officer, the Contracting Officer’s Representative (COR) or designee. The Contractor shall arrive on-site within 2 hours after notification that an emergent condition exists.

B.14 VA RESPONSIBILITY:

It is the responsibility of the delegated COR to inspect the work site monthly or at least once a quarter for compliance. A report shall be documented in the COR file and a copy sent to the contracting officer. Any deficiencies in performance shall be documented in writing and sent to the contracting officer for contract action.

B.15 CONTRACTOR’S REQUIREMENTS:

15.1 Contractor shall have been in business for a minimum of three years and be licensed to provide janitorial services in the State of Georgia and South Carolina. They must demonstrate their past history of providing similar medical-grade janitorial services. Also, the Contractor must provide proof of current Workman’s Compensation insurance and liability insurance policies in sufficient amounts for the size of the company and scope of this contract. Contractor is required to maintain Workman’s Compensation insurance and liability insurance policies for the duration of the contract period to include exercise of option year(s) and/or extension of service.

15.2 The Contractor shall provide to the Contracting Officer a current list of the names, addresses, Social Security Number, and the date and place of birth, of all employees who will perform work under this contract. All information provided on employees shall be privileged and safeguarded by the VA Changes in the employment list shall be provided to the Contracting Officer prior to the employee performing service at the VA clinic. Said list and changes are to be submitted to COR, John Fazio, Chief of EMS, at Charlie Norwood VA Medical Center, One Freedom Way, Augusta, Georgia 30904-6258 and/or designee in Primary Care Service. The Contractor shall make available upon request by the Contracting Officer, documentation for each employee who performs work under this contract, to establish that they are authorized to work in the United States. All employees shall be bonded under the Contractor’s company name. The Contractor shall provide a Dishonesty or Janitorial Bond in the amount of $50,000, covering all employees of the Contractor. No employee shall be allowed at the VA clinic until the documentation has been provided and the employee has been approved by the COR. The Contracting Officer reserves the right to request changes to the employee list. Also the following criteria apply:

· Bondable: All employees of the Contractor must be bonded under the Contractor’s Company Name and proof of bonding shall be submitted within 10 days after award.

· Employee Training: To ensure competent and safe performance of the work under this contract, the Contractor shall provide appropriate training to employees prior to the beginning of service under this contract. This includes any OSHA or specific MSDS sheet instructions for chemicals, etc., use in performance of the contract.

· Work Requirements: The Contractor is prohibited from employing any illegal aliens to perform services under this contract.

· Language Skills: All employees and representatives of the Contractor must be fluent enough in the English language to read and understand chemical labels/signs and to converse intelligibly with the COR.

· Access Limitation: Only authorized Contractor employees are allowed inside the VA clinic. Contractor employees are not to be accompanied in the work area by acquaintances, family members, assistants, or any other person unless said person is an authorized Contractor employee.

· Suspicious Event: In case of any suspicious or emergency event occurring at the VA Clinic, the Contractor shall immediately release the employee records to the appropriate law enforcement authority.

B.16 QUALITY REQUIREMENTS:

The Government shall appoint a Contracting Officer’s Representative (COR) for coordinating the day-to-day activities of this contract. The COR will also be responsible for inspection and acceptance of the work performed under this contract. When deficiencies are reported to the Contractor, the Contractor shall take immediate steps to correct them. If the Contractor does not take immediate steps to correct deficiencies, the COR shall report the facts of the event to the Contracting Officer. The Contracting Officer reserves the right to take any appropriate action authorized by law to resolve the issue or to terminate the contract for default. Only the Contracting Officer has the authority to make changes to the specifications, price, terms and conditions of the contract. No service should be performed or action taken by the Contractor, which is outside of the contract unless, directed solely by the Contracting Officer and/or a written modification to the contract.

16.1 QUALITY ASSURANCE SURVEILLANCE PLAN FOR CUSTODIAL SERVICES INTRODUCTION

a. This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate Contractor actions while implementing this contract. It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective in the contract.

b. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

c. This QASP is based on the premise the government desires to maintain a quality standard in operating this contract to provide the optimum service.

d. The Contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

e. In this contract the quality control program is the driver for product quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the Contractor to success.

f. Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

B.17 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP):

17.1 PERFORMANCE MEASURES:

a. The contractor is responsible for performance of ALL terms and conditions of the contract. CORs will provide contract progress reports quarterly to the CO reflecting performance on this plan and all other aspects of the resultant contract. The performance standards outlined in this QASP shall be used to determine the level of contractor performance in the elements defined.

b. Performance standards define desired services. The Government performs surveillance to determine the level of Contractor performance to these standards.

c. The Performance Requirements are listed below in Section 6. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the standard and assign a rating. At the end of the performance period, these ratings will be used, in part, to establish the past performance of the contractor on the contract.

17.2 INCENTIVES / DEDUCTS:

The Government shall use exercise of option period and past performance as incentives. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

17.3 Methods of QA Surveillance:

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. Direct Observation. The COR and/or his designee will regularly observe the work performance of the vendor or vendor’s employee during normal work hours and at dates and times consistent with operational efficiency.

b. Periodic Inspection. The COR and/or his designee will perform periodic inspection of equipment service reports and other standard documentation of all maintenance performed on the bird cage and birds.

c. Patient/Customer Complaints. The COR and/or his designee will review and investigate as necessary any staff patient or visitor’s complaints, with results to be discussed with vendor as required.

Method

Not more than 0-1 Complaints Annually

SATISFACTORY

Not more than 2-3 Complaints Annually

UNSATISFACTORY

4+ Complaints Annually A positive or negative performance will be documented in past performance reports (CPARS), or contract termination.

Not more than 1 Complaints Annually

SATISFACTORY

Not more than 2-3 Complaints Annually

UNSATISFACTORY

4+ Complaints Annually A positive or negative performance will be documented in past performance reports (CPARS), or contract termination.

Not more than 1 Complaints Annually

SATISFACTORY

Not more than 2-3 Complaints Annually

UNSATISFACTORY

4+ Complaints Annually A positive or negative performance will be documented in past performance reports (CPARS), or contract termination.

Not more than 1 Complaints Annually

SATISFACTORY

Not more than 2-3 Complaints Annually

UNSATISFACTORY

4+ Complaints Annually A positive or negative performance will be documented in past performance reports (CPARS), or contract termination.

Submission of all invoices and supporting documentation within 30 or less after service are performed

SATISFACTORY

Submission of all invoices and supporting documentation within 31 - 60 days after service are performed

UNSATISFACTORY

Greater than 61 days after services are performed A positive or negative performance will be documented in past performance reports (CPARS), or contract termination.

17.4 PERFORMANCE STANDARDS:

a. Surveillance: The COR will receive complaints from clinic personnel and pass them to the CO for correction.

b. Standard: The standard is three or less customer complaints per month in each area. The COR shall notify the contracting officer for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items or the appropriate Inspection of Services clause, if any of the above service areas exceed three customer complaints.

c. Procedures: Any clinic employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the COR and the COR will complete appropriate documentation to record the complaint. The COR will consider the customer complaint valid upon receipt from the customer. The COR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the COR if not corrected. The Contractor will be given two hours after verbal notification to correct the unacceptable performance. If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint as invalid, he will document the written complaint of the findings and notify the customer. The COR will retain documentation for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the Contractor, and the Contractor will be given an additional hour to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished.

Emergency or Special Event Cleaning Services.

Ordered services meet the requirements of the contract as appropriate.

d. SURVEILLANCE: The COR will evaluate the services required by each delivery order to ensure compliance.

e. PROCEDURES: The government COR will inspect all work tasks required by the task or delivery order to ensure Contractor compliance with the appropriate paragraphs of the Statement of Work (SOW) each time the service(s) is performed. The COR shall record results of inspection, noting the date and time. If inspection indicates unacceptable performance, the COR and/or the CO shall notify the Contractor’s Manager or Contractor of the deficiencies for correction. The Contractor shall be given two hours after notification to correct the unacceptable performance.

36C24718R0473

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SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN 2017)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government…