36C24619Q1019-003.doc

Quality Assurance Surveillance Plan (QASP)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The contractor shall be evaluated in accordance with the following QASP.

For: Richmond Veterans Affairs Medical Center (RICVAMC), Richmond, Virginia Contract Number:

Contract Description: Patient Bed Lift maintenance

Contractor’s name:

1. PURPOSE:

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What shall be monitored.

· How monitoring shall take place.

· Who shall conduct the monitoring.

· How monitoring efforts and results shall be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. Government Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned Contract Specialist:

Breon Campbell

Department of Veterans Affairs

Network Contracting Office (NCO) 6

Assigned Contracting Officer:

Diane Stoskopf

Department of Veterans Affairs

Network Contracting Office (NCO) 6

3. Contractor Representatives:

The following employees of the contractor serve as the contractor’s program manager for this contract.

a. Program Manager: _____________________

4. Performance Standards:

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements are listed below. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Disincentive: Unfavorable contractor performance evaluation.

A Contract Discrepancy Report (CDR) may be issued on the first instance of failure to provide the acceptable level.

Incentives: Favorable contactor performance evaluation.

A Contract Discrepancy Report (CDR) may be issued on the first instance of failure to provide the acceptable level.

A Contract Discrepancy Report (CDR) may be issued on the first instance of failure to provide the acceptable level.

5. Incentives/DISINCENTIVES:

The Government shall use favorable contractor performance evaluations as incentives. The Government shall report unfavorable contractor performance as disincentives. Disincentives shall include documentation of any performance issues. If repetitive or consistent the government shall take further corrective action or begin termination procedures.

Incentives/disincentives shall be based on exceeding, meeting, or not meeting performance standards.

6. PROCEDURES/Methods of QA Surveillance:

Various methods exist to monitor performance. The Facility POC shall use the surveillance methods listed below in the administration of this QASP.

· Direct Observation. (Can be performed periodically or through 100% surveillance.)

· Complaints. Any complaint data is reviewed by the CO – any validated complaints against a contractor will be further investigated.

· User Survey. (Combines elements of validated user complaints and random sampling. Random survey is conducted to solicit user satisfaction. May also generate inspections and sampling.)

7. Ratings:

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

· Positive outcome: No more than 1 incident of not meeting the performance standard during the period of performance.

· Neutral outcome: No more than 3 incidents of not meeting the performance standard during the period of performance

· Negative outcome: More than 3 incidents of not meeting the performance standard during the period of performance.

8. DOCUMENTING PERFORMANCE:

a. ACCEPTABLE PERFORMANCE

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the Facility POC shall inform the Contracting Officer (CO). This will normally be in writing unless circumstances necessitate verbal communication. In any case the Facility POC and the CO shall document the discussion and place it in their respective file.

When the Facility POC determines formal written communication is required, the Facility POC shall prepare a Contract Discrepancy Report (CDR), and present it to the CO. The CO will in turn review and submit to the contractor's program manager for corrective action.

The contractor shall acknowledge receipt of the CDR in writing. The CDR shall specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR shall also state how long after receipt the contractor has to present this corrective action plan to the CO and the Facility POC. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

9. Frequency of Measurement:

a. Frequency of Measurement.

During contract performance, the Facility POC will periodically analyze whether the frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The Facility POC shall meet with the contractor monthly to assess performance and shall provide a written assessment.

Contractor Program Manager

Facility POC