36C24618Q9706-001.docx

36C24618Q9706

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

659-19-1-5050-0001 36C24618Q9706 08-24-2018 Tiera Clark 757-728-3116 09-14-2018

1:00 PM EST

Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667 X X 812930 $38.5 Million X N/A X Department of Veterans Affairs W.G. Bill Hefner VA Medical Center 1601 Brenner Avenue Salisbury NC 28144 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

Department of Veterans Affairs Financial Services Center https://www.fsc.va.gov/einvoice.asp

X See CONTINUATION Page Contractor shall provide all personnel, supervision and equipment necessary to provide Valet Parking Services to veteran patients arriving and departing for scheduled appointments at the W.G. Bill Hefner Veterans Affairs Medical Center located in Salisbury, NC.

A firm fixed price contract (one (1) year base period and four (4) “one year” option renewal periods) will result from this solicitation. Base Year Period of Performance is 12/1/2018 - 11/30/2019.

This is a total Service Disabled Veteran Owned Set Aside (SDVOSB) See CONTINUATION Page X X Tiera Clark Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C246 Tiera Clark Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Financial Services Center https://www.fsc.va.gov/einvoice.asp ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE/COST SCHEDULE

Valet Parking Services for the W.G. Bill Hefner Veteran Affairs Medical Center (VAMC) in accordance with all terms and conditions herein.

BASE YEAR: December 1, 2018 through November 30, 2019

Total for Base Year

OPTION YEAR 1: December 1, 2019 through November 30, 2020

Total for Option Year I

OPTION YEAR 1I: December 1, 2020 through November 30, 2021

Total for Option Year II

OPTION YEAR 1II: December 1, 2021 through November 30, 2022

Total for Option Year III

OPTION YEAR 1III: December 1, 2022 through November 30, 2023

Total for Option Year IIII

TOTAL BASE AND ALL OPTIONS $_______________________

B.3 PERFORMANCE WORK STATEMENT FOR VALET PARKING

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT VALET SERVICES:

1. Scope of Work: This Performance Work Statement (PWS) is to procure non-personal services for Valet Parking Services at the W.G. Bill Hefner Veteran Affairs Medical Center (VAMC), 1601 Brenner Avenue, Salisbury NC 28144. The scope of work includes a 1-year base period and four (4) 1-year option renewal periods. All services shall be performed in accordance with industry standards, as well as with all terms, conditions, schedules, provisions, and requirements of this solicitation and any resulting contract. The Contractor shall provide all resources necessary to accomplish the services described in this PWS. Valet Parking Services shall be provided for an estimated 800-873 vehicles, per day, five days per week. A dedicated area for valet parking will be available for full service parking. Valet service shall include: assisting veteran patients and identified caregivers who request this service, assisting with wheelchairs and other devices in and out of vehicles, delivery of Government provided wheelchairs (when requested) located approximately 20 feet from the valet stand, and parking of vehicles to include vehicles with adaptive equipment.

2. Background: The W.G. Bill Hefner Veteran Affairs Medical Center (VAMC) has a requirement for Valet Parking Services to alleviate the parking problems experienced by our veteran patients at the facility. Approximately 1400 outpatients are seen per day. The amount of available parking spaces to accommodate patients, staff, volunteers and visitors on any given day is limited. The requirement is for the Contractor to provide Valet Parking Services to veteran patients only, five days per week at three (3) various locations (Buildings #2, #4, and #21) at W.G. Bill Hefner VAMC, 1601 Brenner Avenue, Salisbury NC 28144. The contractor shall be completely liable and responsible for providing veteran patients with a valet claim check, securing keys, parking, delivering, and directing certain valet vehicles to and from the valet greeting area.

3. Parking Lots: The Contractor shall be responsible for the designated valet parking lot. It shall be the Contractor’s responsibility to visit the site to fully understand the nature of the work and the conditions under which the work shall be performed. Failure to visit the site will not relieve the successful offeror of the responsibility to provide services in strict accordance with the true intent and meaning of the PWS. During the site visit, the Contractor is encouraged to obtain exact dimensions of the lot and determine the number of spaces at each location. There are three (3) lot locations:

a. Building #2 – Parking spots: 146 – Cars parked per day: approximately 250

b. Building #4 – Parking spots: 18 – Cars parked per day: approximately 33

c. Building #21 – Parking spots: 60 – Cars parked per day: approximately 215

4. Requirements:

a. Vehicles requiring Valet Parking Services shall be met by the designated greeter. A claim check shall be given to the driver. All vehicles parked by the Contractor’s parking attendants shall be fully locked and secured; vehicles that cannot be secured or are deemed unsafe to operate shall be referred to the designated greeter, who shall inform the Contracting Officer’s Representative (COR), and shall be declined Valet Parking Service. Driver’s keys shall be secured at the valet booth. The Contractor shall be completely liable and responsible for providing veteran patients with: a valet claim check, key security, and parking delivery. The valet booth shall be monitored during the work day by Contractor employees, and shall not be left unattended.

b. The Contractor shall operate from the front entrance where Contractor employees shall greet every vehicle excluding buses, VA transportation vehicles dropping off or picking up patients, Vendors or Contractors conducting business at the VAMC, and VA employees. The Contractor shall be responsible for directing all valet vehicles to and from the valet greeting area.

c. The Contractor shall ensure patients’ wait is no longer than ten (10) minutes to have their vehicle valet parked or retrieved from the valet parking lot. The Contractor shall provide adequate staffing of Valet Parking Service attendant(s) to staff the valet and provide assisted parking operations. The Valet Parking Service shall be provided efficiently with all vehicles parked and retrieved within ten (10) minutes after arrival at the valet booth. The ten (10) -minute period upon arrival shall begin when the vehicle is queued in the staging area, and shall end when the Contractor employee has processed and driven the vehicle from queueing area. The ten (10) minute period for retrieval shall begin when the patient queues in the retrieval line and shall end when the patient is presented with their vehicle in idle. The staging area is defined as the area just beyond the speed hump. This shall include periods of inclement weather where cease of operations has not been authorized by the COR. The COR or the Contracting Officer (CO) may authorize deviations from this standard when conditions are present that are beyond the Contractor’s control.

d. The Contractor is responsible for parking control and monitoring in the designated parking lot assigned to the operation by responding to alerts or emergencies, by aiding injured or stranded persons in emergency situations, and by notifying the VA Police. It is imperative that this area shall be free of any vehicles when a fire alarm is activated. The Contractor shall be notified in advance of any special events which might cause parking problems due to visitors coming to the Medical Center.

e. The Contractor shall have management control of vehicles entering the designated valet parking area(s) to maximize the space available and facilitate smooth operations. The Contractor shall manage and monitor traffic, to provide direction for alternate parking and shuttle service, in the event the valet parking area is full. The Contractor shall have a process for moving disabled vehicles from the valet lane; this process shall not delay other veteran patients longer than ten (10) minutes.

f. Patients driving buses, large vans, or special access (hand controlled or wheelchair driven) vehicles shall be permitted to park their own vehicles in the designated parking areas. A limited number of spaces for vehicles with hand controls shall be located near the valet greeting area in lieu of Contractor employees attempting to operate the vehicle.

g. The Contractor employees shall only accept valet vehicles for parking Monday through Friday between 7:00 am and 5:00 pm. At 5:00 pm, the Contractor’s employees shall move any remaining vehicles from the Valet lot # 4 or predetermined area in bldg. #2 traffic circle which is adjacent to the Emergency Department and turn the keys and associated tickets over to the Administrative Officer on Duty (AOD). The Contractor shall provide an inventory log of all remaining vehicles and associated ticket numbers to the AOD located in the Emergency Room daily. Owners of these vehicles shall be directed to pick up their keys from the AOD in the Emergency Department Check-In/Out area. The Contractor shall furnish a sign explaining this procedure.

h. The Contractor employees shall be able to drive all normal transmission types, read all standard vehicle instruments, and operate all aspects of privately owned vehicles provided in the commercial automobile industry.

i. The Contractor shall report all missing keys to the VA Police and the COR. Lost keys, once found, shall be returned to the veteran patient within four (4) hours. The Contractor shall have a process for identifying the veteran patient in the event of a lost valet claim.

j. No food, beverages, cigarettes, or outside debris shall be brought into, consumed in, or left in patient vehicles. Smoking is permitted in designated smoking areas only on the VAMC campus.

k. Cell phone use by Contractor employees is not permitted inside vehicles or VA buildings, but is permitted outside and in the valet parking lot.

5. Contractor Provided:

a. The Contractor shall provide adequate staffing of Valet Parking Service attendant(s) for the hours of operation specified.

b. The Contractor shall recruit, hire, train, and supervise all Contractor employees under this contract. The Contractor shall have the ability to shift personnel between the stands to allow for unexpected traffic congestion and improve the performance of Contractor employees hired for the performance of this Valet Parking Service contract.

c. The contractor shall provide their own transportation to shuttle their employees to and from the parking areas which may be up to .5 miles from the valet check in area.

d. The Contractor shall provide locking key cabinet(s), a ticket dispenser(s), a 3-part claim check, safety cones, operational supplies, and other miscellaneous items necessary to facilitate valet parking, all to be in the Contractor-provided valet booths. Additionally, the Contractor shall provide valet parking signs that the Contractor shall set-up each morning of operation and remove at the end of each day. The sign shall be presented on or near the valet station where the patient keys are kept. These signs are to emphasize a policy of NO TIPPING and the sign shall be double-sided (meaning, it will be seen from the front and back of the sign). Handwritten signs are not permitted. The COR shall approve this sign and its placement before it is displayed.

e. The Contractor shall provide uniforms and their employees shall wear them when performing their scheduled Valet Parking Services work. The uniform must consist of polo-type shirt and dress pants or shorts (authorized during summer months/ the length shall be no more than two (2) inches above the knees). Contractor-issued jackets may be worn during inclement or colder weather. The uniform shall be standardized amongst employees and present a clean, pressed, and neat look. The Contractor uniforms shall display nametags and Company identification prominently. The Contractor employees shall display a Contractor employee photo ID badge prominently.

f. The primary Contractor point-of-contact (POC) for contract on-site performance oversight, customer service, and interaction with the COR shall be a Contractor Employee Supervisor. A supervisor shall be on-site, in-person, on all days of Valet Parking Service performance, during the established hours of operation. If a supervisor will be absent from work, the COR shall be notified and a designee shall be named by the Contractor to perform this function. This designee shall have a Government background investigation initiated in advance before they perform services under this contract. A supervisor shall maintain oversight of the Contractor employee’s scheduled work hours and presence. A record of Contractor employees performing work on all days of Valet Parking Service performance, during the established hours of operation, shall be made available to the COR upon request, or for security purposes.

g. Request for re-striping or alteration of Government property during contract performance shall be submitted in writing to the COR. Contractor may also need to work with VAMC staff to work around any deliveries or other traffic interruptions that may occur near the chosen entrance.

h. The Contractor shall provide evidence of employee’s 5 Panel Drug testing, a criminal background check, and DMV driving history review for each employee. It is also expected that employee random drug tests are performed and the DMV driving history is reviewed annually. A copy of the results of this annual review shall be provided to the COR.

i. The VAMC is a drug-free workplace. Any Contractor employee appearing under the influence of a controlled substance will be asked to leave the VAMC immediately. The Contractor will be notified immediately of the removal and reason for the removal. The Contractor shall terminate immediately an employee who poses a risk to the health or safety of a patient requiring services. The Contractor shall be completely responsible for all actions of their employees.

6. Government Provided:

a. The Government shall work with the Contractor to establish the designated area for the Contractor-provided booth for the Valet Parking Service at the main entrance of the medical center.

b. The VAMC will provide orientation and training on VA policies and procedures. All Contractor employees will be required to attend a facility orientation program on safety, health and emergency procedures. This training will be scheduled at the kick-off meeting. VA specific training and orientation must be completed by each employee after award and prior to commencement of any work.

c. The Government shall provide a cabinet for valet supplies. Inside dedicated office space is not provided. The Government shall provide a parking area for the contractors use for providing this service. Said parking shall be located on VA property up to .5 miles from the valet drop off area and may be paved and/ or graveled surface. Assigned parking locations can vary by building.

7. Staffing: The Contractor shall provide adequate staffing of customer service attendant(s) for the hours of operation specified and in the numbers as listed below:

The Contractor shall provide adequate on-site supervision at all times in order to handle customer concerns and parking incidents. The Contractor does all recruiting, hiring, training and supervising. The contractor shall have the ability to shift personnel between the stands to allow for unexpected traffic congestion.

8. Professionalism, Professional Appearance and Courtesy: Courtesy and respect shall be offered to anyone the Contractor staff meets during the performance of their duties. The Contractor is expected to enforce reasonable standards of employee conduct.

9. Training/Licenses: The VAMC shall provide orientation and training on VA policies and procedures. All parking attendants shall be required to attend a facility orientation program on safety, health and emergency procedures. This training shall be scheduled at a post award meeting at a mutually agreeable date. All contracted parking attendants must possess and maintain a valid North Carolina Driver’s License and be U.S. Citizens. The contractor shall provide a written plan identifying the extent the employee training for safety and customer service. VA specific training and orientation must be completed by each employee after award and prior to commencement of any work. Material is available to hospital administration for review, and we encourage additional site-specific training by hospital staff. In addition to Safe Driver Training, the minimum customer service training must be provided and documented for each employee. Contractor shall provide training on the following subjects:

a. The importance of a positive attitude

b. Verbal communication methods that are courteous and informative

c. Non-verbal communication

d. Appearance

e. Volume and tone

f. Face to Face contact

g. Self-Evaluation

h. Violence in the workplace

Contractor employees shall know basic directions for destinations in the hospital and around the community. Contractor employees shall keep the work area clean and always appear ready for work even though no customers are present. Arriving customers shall be greeted courteously and given a brief explanation of the service. Assisted parking shall be offered by the Contractor employee. Taking direction from the driver, the Contractor employee shall assist with a wheelchair if necessary. The vehicle shall be quickly inspected for existing damage and to determine if any items in the car should be removed by the owner or placed in the trunk.

Records of assisted parking activity shall be maintained daily. This information shall provide documentation into appropriate staffing levels, as well as serve as a mechanism to adjust the service to meet customer demand and to reduce cost if possible.

10. Deliverables: The Contractor shall submit monthly reports to the COR within five (5) days of month’s end. The reports shall be legible and easy to understand. A copy of the reports shall be provided via email to the CO. Reports shall be signed by the Contractor Supervisor and/or authorized representative of the Contractor. The reports shall include: 1) summary of the number of vehicles valet parked by date; 2) a final summary sheet which includes the total number of vehicles; 3) any unusual events, by date. This shall include any accidents or special situations with patients, visitors, VA employees, or VA volunteers; and 4) reports or incidences in which the assistance of the VA Police were requested.

11. Claims/Damages: Any claims of damage or missing/stolen property involving patients’ vehicles shall be the responsibility of the Contractor. The VA assumes no responsibility for any damage to patients’ vehicle caused during the performance of the Contractor’s services or for any such claims. The Contractor shall be held completely responsible for lost keys and any costs associated with same. Any such claims shall be reported to the COR within 24 hours of occurrence. The Contractor shall be required to obtain and provide proof of insurance in accordance with FAR 52.228-5, Insurance-Work on a Government Installation; VAAR 852.237-70, Contractor Responsibilities; and VAAR 852.237-71, Indemnification and Insurance. The Contractor shall provide insurance certificate(s) evidencing the above-required minimum coverage prior to commencement of work under this contract to the CO. The insurance shall be maintained during the entire performance of the contract. The policy shall provide that the VA CO will be notified at least thirty (30) days prior to any cancellation or reduction of coverage.

12. PPD Skin Test: Any Contractor employee who shall be working in patient care areas (or with person who provides direct care), or with patient care items, shall provide documentation as follows:

PPD Skin Test – Results from the last three (3) months shall be accepted. If PPD is positive, the individual MUST provide documentation of the absence of active TB. It is the Contractor’s responsibility to provide documentation of the above prior to assignment. Copies of such are to be maintained with the contract. The COR shall be notified of any changes in individual status with appropriate documentation. In the event of an exposure, it is required that the Contractor has a plan that must be followed to protect the individual contract worker. Records must be maintained as required by CFR 1910.1030.

13. Prohibited Acts: The following acts are not permissible by contractors that provide services under this contract or while on VA premises:

a. Use of intoxicating liquors, narcotics or controlled substances of any kind (excluding doctor’s prescriptions which do not impair driver’s driving ability) while on duty or reporting for duty while under the influence of liquors, narcotics or controlled substance of any kind (excluding doctors’ prescriptions which do not impair driver’s driving ability).

b. Gambling.

c. Carrying of pistols, firearms or concealed weapons.

d. Physical violence to settle a dispute with VA employees or in public while on duty.

e. Spitting in prohibited places or any other unsanitary, offensive or insensitive practices or behavior.

f. Use of loud, indecent or profane language and/or making threatening or obscene gestures toward customers or other employees.

g. Engaging customers in a verbal confrontation to settle a disagreement. Should a disagreement arise, the Contractor employee is to contact the Contractor Supervisor. The Contractor Supervisor shall then contact the COR.

h. Soliciting or accepting tips from customers, companions or others at any time.

i. Contractor employees shall not loiter in or around the facility during off duty hours.

j. All Contractor employees shall adhere to all North Carolina Driving Safety standards.

14. Hours of Operation: 7:00 am to 5:00 pm – Monday through Friday, excluding Federal holidays, and any other day specifically declared by the President of the United States to be a Federal holiday. There may be special events at the Medical Center on some Federal holidays and the contractor will provide limited hours of operation on those days. The Medical Center will give the Contractor a minimum of one-week notice of such events.

FEDERAL HOLIDAYS ARE AS FOLLOWS:

· New Year’s Day – January 1st

· Martin Luther King’s Birthday – Third Monday in January

· President’s Day – Third Monday in February

· Memorial Day – The Last Monday in May

· Independence Day – July 4th

· Labor Day – First Monday in September

· Columbus Day – Second Monday in October

· Veterans Day – November 11th

· Thanksgiving Day – Fourth Thursday in November

· Christmas Day – December 25th

· Any day Designated a Holiday by the President

B.4 SPECIAL CONTRACT REQUIREMENTS

CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS)

(c) Please furnish the Contracting Officer with the name, position title, phone number, and email address for each person designated to have access to your firm’s past performance evaluation(s) for the contract no later than 30 days after award. Each person granted access will have the ability to provide comments in the Contractor portion of the report and state whether or not the Contractor agrees with the evaluation, before returning the report to the Assessing Official. The report information must be protected as source selection sensitive information not releasable to the public.

(d) When your Contractor Representative(s) (Past Performance Points of Contact) are registered in CPARS, they will receive an automatically-generated email with detailed login instructions. Further details, system requirements, and training information for CPARS are available at www.cpars.gov. The CPARS User Manual, registration for online training for Contractor Representatives may be found at this site.

(e) Within 60 days after the end of a performance period, the Contracting Officer will complete an interim or final past performance evaluation and the report will be accessible at www.cpars.gov Contractor Representatives may then provide comments in response to the evaluation, or return the evaluation without comment. Comments are limited to the space provided in Block 22. Your comments should focus on objective facts in the Assessing Official’s narrative and should provide your views on the causes and ramifications of the assessed performance. In addition to the ratings and supporting narratives, blocks 1-17 should be reviewed for accuracy, as these include key fields that will be used by the Government to identify your firm in future source selection evaluations. If you elect not to provide comments, please acknowledge receipt of the evaluation by indicating, “No Comment” in Block 22, and then signing and dating Block 23 of the form. Without a statement in Block 22, you will be unable to sign and submit the evaluation back to the Government. If you do not sign and submit the CPAR within 30 days, it will automatically be returned to the Government and will be annotated: “The report was delivered/received by the contractor on (date). The contractor neither signed nor offered comment in response to this assessment.” Your response is due within 30 calendar days after receipt of the CPAR.

(f) The following guidelines apply concerning your use of the past performance evaluation:

(g) If you wish to discuss a past performance evaluation, you should request a meeting in writing to the Contracting Officer no later than seven days following your receipt of the evaluation. The meeting will be held in person or via telephone or other means during your 30-day review period.

(h) A copy of the completed past performance evaluation will be available in CPARS for your viewing and for Government use supporting source selection actions after it has been completed.

HIPPA Compliance: The Contractor shall ensure the confidentiality of patient information. Contractors and any subcontractors shall adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPPA) of 1996. This includes both the Privacy and Security Rules published by the Health and Human Services (HHS). As required by HIPPA, HHS has promulgated rules governing the use and disclosure of protected health information by covered entities. The covered entity component of the Department of Veterans Affairs is the Veterans Health Administration.

Security Requirements for Contractor Employees: This contract shall require mandatory background investigations designated at the Low Risk (SAC) level performed by the government. No employee may begin work on this contract without the successful initiation of a background investigation by the Contracting Officer. Any employee whose background investigation yields unfavorable results SHALL be removed from performance of this contract immediately. The Contractor shall be charged for these background investigations if needed. Background checks are to be completed on all employees. The driving record, drug screening, and a criminal background are to be made available to the Contracting Officer or COR upon request. Any quotes that do not include this information shall be ineligible for award. The Contractor is to detail the complete background investigation process, but shall not be required to submit any individuals’ results with their quote (though all employees hired by the contractor shall be screened after award)

CONTRACT ADMINISTRATION

Notwithstanding the Contractor's responsibility for total management during the performance of this contract, the administration of the contract will require maximum coordination between the Government and the Contractor.

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements of this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes that shall affect price, quantity or quality of performance of this contract.

The Contracting Officers Representative (COR) shall be responsible for the overall technical administration of this contract as outlined in the COR Delegation of Authority.

IN THE EVENT THE CONTRACTOR EFFECTS ANY SUCH CHANGE AT THE DIRECTION OF ANY PERSON OTHER THAN THE CONTRACTING OFFICER WITHOUT AUTHORITY, NO ADJUSTMENT SHALL BE MADE IN THE CONTRACT PRICE TO COVER AN INCREASE IN COSTS INCURRED AS A RESULT THEREOF.

B.5 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

(This process must be completed prior to start of work.)

All contractor employees who require access to the Department of Veterans Affairs’ computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Security Investigations Center prior to contract performance. This requirement is applicable to all subcontractor personnel requiring the same access. If the investigation is not completed prior to the start date of the contract, the contractor will be responsible for the actions of those individuals they provide to perform work for the VA.

a. Position Sensitivity – The position sensitivity has been designated as LOW RISK

b. Background Investigation – The level of background investigation commensurate with the required level of access is National Agency Check with written inquiries.

c. Contractor Responsibilities

(1) The contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM), the contractor shall reimburse VA within thirty (30) days.

(2) The contractor shall pre-screen all personnel requiring access to the computer systems to ensure they maintain a U.S. citizenship (or offer evidence of a green card) and are able to read, write, speak, and understand the English language.

(3) The contractor shall submit or have their employees submit the following required forms to the VA Security Investigations Center within 30 days of receipt:

(i) Standard Form 85, Questionnaire for Non-Sensitive Positions

(ii) FD 258, U.S. Department of Justice Fingerprint Applicant Chart

(iii) Optional Form 306, Declaration for Federal Employment

Instructions and forms may be accessed online: http://www1.va.gov/VABackground_Investigations/page.cfm?pg=2

The Contractor shall inform the contract employee that when filling out Standard Form 85, that there should be no gaps in employment history. Any gaps in employment history on Standard Form 85 may result in OPM rejecting the documentation for investigation.

(4) The contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract.

(5) Failure to comply with the contractor personnel security requirements may result in termination of the contract for default.

d. Government Responsibilities

(1) The VA Security Investigations Center will provide the necessary forms to the contractor or to the contractor’s employees after receiving the required information.

(2) Upon receipt, the VA Security Investigations Center will review the completed forms for accuracy and forward the forms to OPM to conduct the background investigation.

(3) The VA facility will pay for investigations conducted by the Office of Personnel Management (OPM) in advance. In these instances, the contractor will reimburse the VA facility within 30 days.

(4) The VA Security Investigations Center will notify the contracting officer and contractor after adjudicating the results of the background investigations received from OPM.

(5) The contracting officer will ensure that the contractor provides evidence that investigations have been completed or are in the process of being requested.

(6) After contract award and prior to contract performance: The contracting officer shall obtain from the contractor and submit to the SIC/Contracting, 2200 Fort Roots Dr., Bldg. 104, North Little, AR 72114, the following information:

a. List of names of contractor personnel (Full legal name)

b. Social Security Number of contractor personnel

c. Date of Birth

d. Home address of contractor personnel or the contractor’s address

e. Place of Birth

f. Billing information for the program office.

36C24618Q9331

Page 1 of Page 1 of

SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oal/library/vaar/

(End of Clause)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

(End of Clause)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years six (6) months.

(End of Clause)

C.4 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

The Contractor shall not make reference in its commercial advertising to Department of Veterans Affairs contracts in a manner that states or implies the Department of Veterans Affairs approves or endorses the Contractor’s products or services or considers the Contractor’s products or services superior to other products or services.

(End of Clause)

C.5 VAAR 852.215-71 EVALUATION FACTOR COMMITMENTS (DEC 2009)

The offeror agrees, if awarded a contract, to use the service-disabled veteran-owned small businesses or veteran-owned small businesses proposed as subcontractors in accordance with 852.215-70, Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors, or to substitute one or more service-disabled veteran-owned small businesses or veteran-owned small businesses for subcontract work of the same or similar value.

(End of Clause) C.6 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

(a) Definition. For the Department of Veterans Affairs, “Service-disabled veteran-owned small business concern or SDVSOB”:

(1) Means a small business concern:

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans or eligible surviving spouses (see VAAR 802.201 Surviving Spouse definition);

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans (or eligible surviving spouses) or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran;

(iii) The business meets Federal small business size standards for the applicable North American Industry Classification System (NAICS) code identified in the solicitation document;

(iv) The business has been verified for ownership and control pursuant to 38 CFR 74 and is so listed in the Vendor Information Pages database, (https://www.vip.vetbiz.gov); and

(v) The business will comply with subcontracting limitations in 13 CFR 125.6, as applicable

(2) “Service-disabled veteran” means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

(b) General.

(1) Offers are solicited only from verified service-disabled veteran-owned small business concerns. Offers received from concerns that are not verified service-disabled veteran-owned small business concerns shall not be considered.

(2) Any award resulting from this solicitation shall be made to a verified service-disabled veteran-owned small business concern.

(c) Agreement. A service-disabled veteran-owned small business concern agrees that in the performance of the contract, the concern will comply with the limitation on subcontracting requirements in 13 CFR §125.6.

(d) A joint venture may be considered a service-disabled veteran owned small business concern if the joint venture complies with the requirements in 13 CFR 125.15, provided that any reference therein to SDVO SBC is to be construed to apply to a VA verified SDVOSB as appropriate.

(e) Any service-disabled veteran-owned small business concern (non-manufacturer) must meet the requirements in FAR 19.102(f) of the Federal Acquisition Regulation to receive a benefit under this program.

(End of Clause) C.7 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING MONITORING AND COMPLIANCE (JUL 2018)

(a) This solicitation includes VA Acquisition Regulation (VAAR) 852.219-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside.

(b) Accordingly, any contract resulting from this solicitation is subject to the limitation on subcontracting requirements in 13 CFR 125.6, or the limitations on subcontracting requirements in the FAR clause, as applicable. The Contractor is advised that in performing contract administration functions, the Contracting Officer may use the services of a support contractor(s) retained by VA to assist in assessing the Contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to Contractor's offices where the Contractor's business records or other proprietary data are retained and to review such business records regarding the Contractor's compliance with this requirement.

(c) All support contractors conducting this review on behalf of VA will be required to sign an Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement to ensure the Contractor's business records or other proprietary data reviewed or obtained in the course of assisting the Contracting Officer in assessing the Contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs.

(d) Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the Contractor to protect proprietary information as required by FAR 9.505-4, Obtaining access to proprietary information, paragraph (b). The Contractor is required to cooperate fully and make available any records as may be required to enable the Contracting Officer to assess the Contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

(End of clause)

C.8 VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (MAR 2018)

(a) Indemnification. The Contractor expressly agrees to indemnify and save the Government, its officers, agents, servants, and employees harmless from and against any and all claims, loss, damage, injury, and liability, however caused, resulting from, arising out of, or in any way connected with the performance of work under this contract. Further, it is agreed that any negligence or alleged negligence of the Government, its officers, agents, servants, and employees, shall not be a bar to a claim for indemnification unless the act or omission of the Government, its officers, agents, servants, and employees is the sole, competent, and producing cause of such claims, loss, damage, injury, and liability. At the option of the Contractor, and subject to the approval by the Contracting Officer, insurance coverage may be employed as guaranty of indemnification.

(b) Insurance. Satisfactory insurance coverage is a condition precedent to award of this contract. In general, a successful bidder must present satisfactory evidence of full compliance with State and local requirements, or those below stipulated, whichever are the greater. More specifically, workers’ compensation and employer’s liability coverage will conform to applicable State law requirements for the service defined, whereas general liability and automobile liability of comprehensive type shall, in the absence of higher statutory minimums, be required in the amounts per vehicle used of not less than $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage.