36C24220Q0274-001.docx

STATEMENT OF WORK

The Buffalo VA Medical Center (VAMC), 3495 Bailey Ave, Buffalo, NY 14215 and the Batavia VAMC, 222 Richmond Ave, Batavia, NY 14020 have a requirement for a Security System and Software Maintenance Agreement. The period of performance is anticipated to be from April 1, 2020 – March 31, 2021, with the provision of four option years.

The VA intends to make an award at least 30 days prior to the start of the period of performance. The contractor will have 30 days after the contract’s effective date in which to set up operations, finalize staff requirements (including Government-administered background investigations), etc. At the end of this 30-day period, full operations shall commence. If award is made more than 30 days prior to April 1, 2020, the Contractor shall commence operations on April 1, 2020.

GENERAL:

This contract shall include all software license agreements, labor required to update and install the security camera network software and firmware, technical services, maintenance and repair. The base year of the contract shall also include a one-time labor charge for evaluation, cleanup and documentation of the existing security camera system and provide technical training of the VAMC Engineering staff. Option year one through four shall also include labor for maintenance and repair of the security cameras.

SCHEDULE:

1. All work shall be performed during normal business hours Monday – Friday from 7:00 AM – 3:30 PM, excluding federal holidays (or other mutually agreed upon time). Unless emergency work is required, no work should be planned on federal holidays.

Federal holidays observed are: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.

2. All work activities shall not interfere with patient and/or staff. The Medical Center must maintain its operation 24 hours a day 7 days a week. Therefore, any interruption in service must be scheduled and coordinated with the Contracting Officer Representative (COR) to ensure that no lapses in operation occur.

CONTRACTOR REQUIREMENTS:

1. Contractor must have technician(s) with a current CCure Advanced Access certification in order to access, diagnose, repair and modify the Victor Client system.

2. Contractor must be able integrate, service, and upgrade CCure 9000 to include Lighthouse.

3. Contractor is required to have technician(s) with a current Master Certification for Axis Communications in order to obtain technical support and have access to special functions and settings on the existing security cameras.

4. Contractor is required to have technician(s) with a current VideoEdge certification in order to perform installation, programing and maintenance of the VideoEdge system.

5. Contractor is required to have technician(s) with a current Advanced VideoEdge certification in order to access special settings on the VideoEdge system regarding network layout, set up, graphics creation, modification and mass storage configuration of the security camera network.

6. Contractor must have a Level 3 National Institute for Certification in Engineering Technologies (NICET) certified Field Technician to provide troubleshooting, and technical training to VAMC Engineering staff.

SCOPE OF WORK:

1. Provide and maintain software license agreements for required security camera software.

2. Install security camera software and firmware updates.

3. Provide labor for evaluation, cleanup, and documentation of the existing security camera system.

4. Provide quotes for repairs and recommended upgrades needed to improve the security camera system.

5. Provide quote to install new HID card readers at the Buffalo and Batavia VAMC locations.

6. Provide Technical training to VAMC Engineering staff.

7. Provide labor for maintenance and repair of security camera system.

BASE YEAR REQUIREMENTS:

1. Provide software license agreements, and all labor required to update and install the following required software.

a. Physical Access Control System (PACS)

b. Closed Circuit Television (CCTV)

c. Intrusion Detection System (IDS)

d. HID HSPD-12 Validation Software

e. LYNX Duress software

f. Physical Security Information Management System (PSIM)

2. Contractor shall provide labor, not to exceed (NTE) eighty (80) hours, for Field Technicians, that at minimum possess a Level 2 NICET Certification, to perform the following tasks:

a. Perform an onsite evaluation of all pertinent system devices to include but not limited to switches, drives, servers, and cameras.

b. Clean up security network and obtain MAC & IP addresses of all connected devices.

c. Verify by location cameras, servers and drives are matched to include firmware, IP address, and network communication.

d. Ensure the drives and servers meet all current security protocols for recording and playback.

e. Ensure optimal storage and image quality for all security cameras.

f. Perform all required firmware, and software updates and installations.

g. Link security servers for Buffalo and Batavia VAMC facilities to ensure each site can run both locations.

h. Ensure the final product is configured for three levels of access, (Admin, Maintenance, and User). Access shall be determined by the Security Officer, and the Electrical Shop Supervisor.

i. Ensure all access is established on a revolving password to meet all enhanced security requirements.

j. Ensure the system can utilize a maintenance profile for access with an expiring password to be determined by the Security Officer and the Electrician Shop Supervisor.

k. Provide a detailed condition assessment of the existing system requirements and its capabilities.

l. Provide a quote with recommended system repairs and upgrades.

m. Provide a quote to upgrade the Buffalo and Batavia VAMC Facilities to a HID, industry standard, card reader used nationwide at other Veterans Health Administration Medical Centers

3. Contractor shall provide labor NTE eight (8) hours, for a Field Technician with a Level 3 NICET Certification or higher, to provide VAMC Engineering staff with troubleshooting and technical training. Approximately five staff members shall receive training, which shall be determined by the Electrical Shop Supervisor.

OPTION YEAR ONE THROUGH FOUR REQUIREMENTS:

1. Provide software license agreements, and all labor required to update and install the following required software.

a. Physical Access Control System (PACS)

b. Closed Circuit Television (CCTV)

c. Intrusion Detection System (IDS)

d. HID HSPD-12 Validation Software

e. LYNX Duress software

f. Physical Security Information Management System (PSIM)

2. Contractor shall provide labor, NTE forty (40) hours, for Field Technicians that possess a Level 2 NICET Certification or higher for troubleshooting and repair of security camera network, repair parts not included. Only the COR and individuals identified by the COR shall be able to place service calls. Hours are billable only if utilized.

SAFETY:

1. Coordinate carefully with COR to avoid disruptions to hospital operation.

2. No tools or equipment shall be left unattended.

3. All work areas must be clean at the close of the date and shall be left in the same conditions as before work started.

RISK CONTROL:

The Contractor shall obtain all necessary licenses and/or permits to perform this work. Contractor shall take all precautions necessary to protect persons and property from injury or damage during performance of this contract. Contractor shall be responsible for any injury to any contractor representative, or others, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by the contractor’s fault or negligence.

VA INSPECTION AND ACCEPTANCE OF QUALITY:

1. COR or designee will verify that the equipment is working within manufacturer’s specifications after completion of service or repair

2. The Government may inspect each task as completed. The contractor shall be notified within 3 duty days of unacceptable service.

3. The contractor shall re-perform service within 15 duty days of notification of unacceptable service.

SECURITY:

In accordance with VHA Directive 0710 all Contractor personnel providing services under this contract shall be the subject to a background screening and must receive favorable adjudication from the VA prior to contract performance. The level of screening for this contract is: Tier 1 – Low Risk (NACI). Any employee whose background investigation yields unfavorable results shall be removed immediately from performance under this contract. In the event the screening is not completed prior to contract performance, the Contractor shall be responsible for the actions of those individuals performing under the contract.

The Contractor shall be required to furnish all applicable employee information required to conduct the investigation, such as, but not limited to, the name, address, date of birth, place of birth, occupation, and social security number of Contractor personnel. The VA shall provide all the necessary instructions and guidance for submission of the documents required to conduct the background investigation.

Contractor is responsible for all costs associated with the background investigations (currently approximately $419.00 per investigation).

Because Government-initiated background investigations are mandated under this contract, the contractor shall have an adequate pool of available employees — either working or potential — to complete the Tier 1 NACI-level background investigation. Lead time for background investigations will NOT be an adequate excuse for failure to meet performance standards or established staffing levels.

The Contractor may be required to provide documentation of a recent (within 3 months) negative purified protein derivative (PPD) skin test for all personnel performing on-site at the VA.

RECORD MANAGEMENT:

1. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

2. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

3. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

4. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

5. The Government Agency owns the rights to all data/records produced as part of this contract.

6. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

7. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format (paper, electronic, etc.) or mode of transmission (email, fax, etc.) or state of completion (draft, final, etc.).

8. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

9. Contractor is required to obtain the Contracting Officer’s approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.