36C24219Q0954-003.pdf

D.3 PRESENT/PAST PERFORMANCE SURVEY

A. GENERAL INFORMATION: Please correct any information below known to be inaccurate.

Solicitation Number: _______________Linen Laundry Services

Contractor's Name: ___________________________________________________________________

Address: ___________________________________________________________________________

Telephone/Email: ____________________________________________________________________

Point of Contact: _____________________________________________________________________

Service Provided: _____________________________________________________________________

Number and type of Contracts: __________________________________________________________

Contractor Performed as the ( ) prime Contractor, or the ( ) Sub-Contractor

B. RESPONDENT INFORMATION:

Name of Respondent: ___________________________Title: __________________________________

Organization: ________________________________________________________________________

Address: ____________________________________________________________________________

Email: _________________________________________

Telephone Number: ____________________________Fax Number: _____________________________

SIGNATURE______________________________________

C. EMAIL COMPLETED SURVEY FORM TO: G. Eulanda James Eulanda.James@va.gov

PRESENT AND PAST PERFORMANCE SURVEY

D. PERFORMANCE INFORMATION: Choose and circle the number on the scale of 1-6 that most accurately describes the contractor's performance or situation.

CODE/PERFORMANCE LEVEL

1 UNSATISFACTORY - Performance did not meet most contractual requirement. There were serious problems and the contractor's corrective actions were ineffective.

2 MARGINAL - Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective.

3 NONE - No record of past performance or the record is inconclusive.

4 SATISFACTORY - Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor was satisfactory.

5 VERY GOOD - Performance met all contract requirements and exceeded some to the

Government's benefit. There were a few minor problems which the contractor resolved in a timely effective manner.

6 EXCEPTIONAL – Performance met all contract requirements and exceeded many to the government’s benefit. Problems, if any, were negligible and were resolved in a timely, highly efficient manner.

The contractor: (1 being Very Bad and 6 being Very Good)

Contractor provided adequate supervision. 1 2 3 4 5 6 N/A

Contractor provided experienced managers and supervisors with the technical and administrative abilities to meet contract requirements.

1 2 3 4 5 6 N/A

Demonstrated ability to hire, maintain, and replace, if necessary, qualified personnel during the contract period.

1 2 3 4 5 6 N/A

Corrected deficiencies in timely manner and pursuant to their quality control procedures.

1 2 3 4 5 6 N/A

Provided timely resolution of contract discrepancies. 1 2 3 4 5 6 N/A

Suggested alternative approaches to problems. 1 2 3 4 5 6 N/A

Displayed initiative to solve problems. 1 2 3 4 5 6 N/A

Cooperated with Government personnel after award 1 2 3 4 5 6 N/A

Rate the overall contractor’s performance under this contract. 1 2 3 4 5 6 N/A

Contractor’s compliance with contractual terms and conditions. 1 2 3 4 5 6 N/A

Would you award another contract to this contractor? If not, explain in "remarks."

1 2 3 4 5 6 N/A

Remarks______________________________________________________________________