36C24218Q0221-003.docx

B.2 STATEMENT OF WORK

Homeless Program - Janitorial Service

3.1 BACKGROUND

The contractor shall furnish all necessary supervision, labor, tools and materials required to provide janitorial services for the VA Western New York Healthcare System - Homeless Program, 1325 Main Street, Buffalo, NY 14209. The facility consists of 7,500 net usable square feet, plus the common area hallway between the elevator and entrance to the homeless facility. The requirement calls for janitorial service to be provided three days per week (Monday, Wednesday & Friday) for a Base Period of Performance of February 1, 2018 (or Date of Award) through January 31, 2019 with four possible Option Years. In the event of a holiday, services will be provided on the next business day.

3.2 GENERAL REQUIREMENTS AND INFORMATION

The contractor shall furnish all necessary supervision, labor, tools, materials required to provide janitorial services for the VA Western New York Healthcare System - Homeless Program, 1325 Main St., Buffalo, NY 14209. Upon arrival at the Packard Building facility, the contractor shall buzz in and be admitted by the Contracting Officer's Representative (COR) or a designee. Contractor is to schedule the dates and times of their visits with the COR. Requests to perform services in off-hours, weekends, or any other time outside the times defined in section '3.3' of this solicitation shall be granted or denied by the COR on a case-by-case basis and are non-negotiable. Under no circumstances shall the staff of St. Vincent's be asked to move furniture or any other objects in order to assist the contractor with any portion of this contract. Refusal of the Homeless Program staff to move any object shall not be an acceptable cause of incomplete performance by the contractor.

3.3 STATEMENT OF WORK

Initial Cleaning

IN ADDITION to the list of ongoing requirements below, the contractor shall perform the following tasks after notice to proceed.

a. All rugs within the facility shall be shampooed and deep-cleaned.

b. All resilient floors in the facility (including the janitor's storage closet) shall be stripped, cleaned, and waxed with a high-gloss, non-slip finish.

c. The shower area shall be thoroughly cleaned and scrubbed.

d. All garbage cans that regularly are used to deposit food scraps or remnants are to be thoroughly scrubbed and steam cleaned. The restroom garbage can shall also be cleaned in this manner.

e. All glass surfaces in the facility's doors are to be cleaned.

f. All walls and baseboards in the facility are to be spot-cleaned to return them to a uniform level of cleanliness.

A. TOILET AND SHOWER AREA:

i) Required Three Times a Week:

a. Mop and disinfect tiled flooring.

b. Clean and disinfect mirrors, shelving, dispensers and washroom fixtures.

c. Empty trash and replace liners as needed. (Contractor shall provide all large & small can liners/garbage bags as necessary).

d. Replace/refill all bathroom supplies (one ply toilet tissue, hand towels, soap) all supplies shall be furnish by the contractor

ii) Required Weekly

a. Clean and disinfect shower area floor, walls and fixtures.

iii) Required Monthly

a. Clean and disinfect trash receptacles.

b. Clean and disinfect bathroom wall, stall partitions and doors.

B. OFFICE AREAS, CONFERENCE ROOMS, ACTIVITY AREA AND ADJACENT CORRIDORS

i) Required Three Times a Week

a. Empty trash and replace liners as needed. (Contractor shall provide all large & small can liners/garbage bags as necessary).

b. Dust with a treated dust cloth all horizontal surfaces of desks.

c. Sweep all resilient t1oors to include under furniture.

d. Spot clean plastic floor guards as needed.

e. Clean and vacuum all rugs.

f. Spot clean all rugs as required.

ii) Required Weekly:

a. Dust Horizontal surfaces of file cabinets, chairs, tables, bookcases, window sills and other furniture with a treated dust cloth.

b. Dust all office equipment with a treated dust cloth.

C. CORRIDORS AND LOBBIES

a. Sweep all resilient floors.

b. Vacuum all carpets.

c. Spot clean carpets as required.

d. Mop all resilient flooring adjacent to exterior entrances.

e. Clean and sanitize all drinking fountains.

ii) Required Weekly:

a. Mop all resilient floors not having exterior entrances.

iii) Required Quarterly (every 90 calendar days).

a. Strip, clean and wax all resilient flooring with a high-gloss non-slip finish wax.

D. ENTRANCES (FRONT AND SIDE): GLASS

i) Required Three Times a Week

a. Completely clean twice a week and spot clean the third day the interior and exterior of entrance glass and doors.

ii) Required Weekly

a. Damp-wipe all unpainted metal doors.

E. ENTRANCES (FRONT AND SIDE): WASTE REMOVAL

a. Empty trash and replace liners as needed (Contractor shall provide all large & small can liners/garbage bags as necessary).

b. All refuse; trash and garbage collected shall be placed in the dumpster located on site.

ii) Required Weekly

a. Wash and disinfect or steam clean the inside and outside surfaces of waste cans used for the collection of food remnants.

F. STORAGE – SPACE – OFFICE – ENTRANCE - HALLWAY

i) Required Three times a week

a. Sweep floor area of storage space with a treated sweep mop.

G. ALL ROOMS (to. Include office, storage and adjacent hallway areas)

i) Required Every Other Week

a. Spot clean all wall surfaces within approximately 70" of the floor.

b. Dust to remove all cobwebs.

ii) Required Monthly

a. Damp-wipe all glass in doors, partitions, pictures and bookcases.

iii) Required Quarterly (every 90days)

a. Strip, clean and wax with a high-gloss, non-slip finish wax all resilient flooring.

iv) Required Three Times a Year (every 120 days)

a. Clean by dusting or vacuuming all surfaces 70" or more from the floor to include venetian blinds and light fixtures.

v) Required Twice a Year (every 180 days)

a. Wash all light fixtures inside and out.

b. Steam clean the fabric on all chairs.

vi) Required once a year

a. Steam clean all carpets.

H. MISCELLANEOUS CLEANING

i) As Required

a. Remove all stains from all carpets.

ii) Required Monthly

a. Clean and polish all chrome on sink in Kitchen.

·b. Clean counter space around sink in kitchen.

iii) Required Quarterly

a. Vacuum or dust, and wipe with a damp cloth all upper level surfaces (walls, ceiling, beams, vents, ductwork, and lighting fixtures).

I. REPORTING REQUIREMENTS

Contractor shall perform the work as described above and leave a relevant completed checklist for the Contracting Officer's Representative to sign. A signed, copy indicating all acceptable and unacceptable conditions will be made available to the contractor.

J. SPECIAL REQUIREMENTS

"Emergency Type" Cleaning (e.g. clean-up of bodily fluids) may be requested by COR upon their discretion both at the arrival of cleaning staff for regular tour of duty or outside of regular tour. All ''Emergency Type" cleaning performed during regular tour (8:00am-4:00pm) shall be done at the regular monthly rate for services. All "Emergency Type" cleaning outside of regular tour will be performed the on-call rate and will be on site within an hour of receiving the request for “Emergency Type” Cleaning.

ADDITIONAL REQUIREMENTS

· Contractor shall be furnished a designated area in which to store cleaning supplies and equipment. This area is to be maintained in a clean, orderly, and professional manner at all times. The contractor is expected to mop and/or scrub this area as needed to maintain this government furnished space. The COR may request at any time that this area is cleaned or organized.

· Contractor shall supply material safety data sheets (MSDS sheets) for each product they use. These MSDS sheets shall be updated yearly, and each new product used by the contractor shall have the appropriate MSDS sheet supplied. These sheets shall be stored on a clipboard provided by the COR in the aforementioned storage space. MSDS sheets shall be made available for any product at any time requested by the COR, and the COR may refuse the use of any product by the contractor if MSDS sheets cannot be provided.

3.4 SUPERVISION There shall be one working supervisor on duty during regularly scheduled working hours and during special cleaning projects.

3.5 FEDERAL HOLIDAYS

3.6 SURVEILLANCE

The Contracting Officer's Representative (COR) will receive complaints from Government personnel and pass them to the contractor's quality control inspector (QCI) fo.r correction, as well as do daily random spot checks within the facility. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor's work performance. In the event an issue is arise by the COR, the vendor will provide the government with a corrective action plan and resolve such issue within 24 hours from occurrence.