36C10B19R0016-006.docx

FedBizOpps Amendment to a Previous Combined Solicitation

CLASSIFICATION CODE

SUBJECT

CONTRACTING OFFICE'S

ZIP-CODE

SOLICITATION NUMBER

BASE NOTICE TYPE

RESPONSE DATE (MM-DD-YYYY)

ARCHIVE

DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

SET-ASIDE

NAICS CODE

CONTRACTING OFFICE

ADDRESS

POINT OF CONTACT

(POC Information Automatically Filled from User Profile Unless Entered)

DESCRIPTION

See Attachment

AGENCY'S URL

URL DESCRIPTION

AGENCY CONTACT'S EMAIL

ADDRESS

EMAIL DESCRIPTION

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

GENERAL INFORMATION

PLACE OF PERFORMANCE

* = Required Field FedBizOpps Amendment to a Previous Combined Solicitation Rev. March 2010 R TAC-19-54402 Customer Service Improvement Program The purpose of this Amendment (A00003) is to provide answers to additional questions received.

07724 36C10B19R0016 04-16-2019 N 541611 Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724 Susan Banasiak, Contract Specialist Susan.Banasiak@va.gov susan.banasiak@va.gov susan.banasiak@va.gov Questions and Answers for 36C10B19R0016 Customer Service Improvement Program

Please be advised that any information contained herein is for informational purposes only, is offered in response to specific questions posed by prospective Offerors and is subject to change throughout the question and answer process. Accordingly, if there is any discrepancy between the information contained within this document, any previous and/or subsequent Question and Answer document(s), and/or the Solicitation, Offerors are hereby advised that the terms and conditions contained within the final Solicitation control. If indicated in the Questions and Answers provided below, updated information will be incorporated into the Request for Proposal (RFP) by an amendment to the RFP.

Question: On Page 108 of the solicitation, section (i) 2, the offeror’s technical approach must include an estimated level of effort for each task as defined by 5.X.X. Since this is a contract deliverable, must the offeror include an estimated level of effort in its technical approach even though it is not included in section 6.2.2 and not in any section(s) within 5.X.X?

Answer: Level of effort is only required for PWS Sections 5.1 through 5.6.5 for the base period. Offerors are not required to provide an estimated LOE for the option periods.