36C10B19Q0439-001.docx
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- LEC telecommunication voice and data services at VA OI&T servDistrict 2/3 sites. Federal contract opportunity
- Solicitation number
- 36C10B19Q0439
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36C10B19Q0439 36C10B19Q0439_1.docx
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36C10B19Q0439_1
PAGE 1 OF
1. REQUISITION NO.
2. CONTRACT NO.
3. AWARD/EFFECTIVE DATE
4. ORDER NO.
5. SOLICITATION NUMBER
6. SOLICITATION ISSUE DATE
a. NAME
b. TELEPHONE NO. (No Collect Calls)
8. OFFER DUE DATE/LOCAL
TIME
9. ISSUED BY
CODE
10. THIS ACQUISITION IS
UNRESTRICTED OR
SET ASIDE:
% FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ
IFB
RFP
15. DELIVER TO
CODE
16. ADMINISTERED BY
CODE
17a. CONTRACTOR/OFFEROR
CODE
FACILITY CODE
18a. PAYMENT WILL BE MADE BY
CODE
TELEPHONE NO.
DUNS:
DUNS+4:
PHONE:
FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE ADDENDUM
19.
20.
21.
22.
23.
24.
ITEM NO.
SCHEDULE OF SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA
26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________
29. AWARD OF CONTRACT: REF. ___________________________________ OFFER
COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND
DATED ________________________________. YOUR OFFER ON SOLICITATION
DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY
(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED
SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR LOCAL REPRODUCTION
(REV. 2/2012)
PREVIOUS EDITION IS NOT USABLE
Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS
36C10B19Q0439_1 06-26-2019 Debra Davis, Contract Specialist 732-440-9703 07-01-2019 3:00 pm EST Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724 X X N/A X See Delivery Schedule Eatontown NJ 07724 Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724
Department of Veterans Affairs Technology Acquisition Center Financial Services Center PO Box 149971 Austin TX 78714-8971 Local Exchange Carrier telecommunications voice and data services - Sole Source - TDS Metrocom See Section B Points of Contact Contract Specialist Debra Davis, Keiahna.Brewer@va.gov, 732-440-9703 Contracting Officer Sharon Fernandes, Sharon.Fernandes@va.gov, 732-440-9670 X X Sharon L. Fernandes Contracting Officer Table of Contents
| SECTION A | 1 |
| A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS | 1 |
| SECTION B - CONTINUATION OF SF 1449 BLOCKS | 3 |
| B.1 GOVERNING LAW CLAUSE | 3 |
| B.2 CONTRACT ADMINISTRATION DATA | 4 |
| B.4 PRICE SCHEDULE | 5 |
| B.3 PERFORMANCE WORK STATEMENT | 21 |
| SECTION C - CONTRACT CLAUSES | 52 |
| C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) | 52 |
| C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (MAY 2019) | 52 |
| C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999) | 59 |
| C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) | 59 |
| C.5 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018) | 60 |
| C.6 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984) | 60 |
| C.7 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018) | 60 |
| C.8 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008) | 61 |
| SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS | 62 |
D.1 TDS APPENDIX C LOCS R1…………………………………………….……………..….62
| SECTION E - SOLICITATION PROVISIONS | 63 |
| E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998) | 63 |
| E.2 52.203-18 PROHIBITION ON CONTRACTING WITH ENTITIES THAT REQUIRE CERTAIN INTERNAL CONFIDENTIALITY AGREEMENTS OR STATEMENTS—REPRESENTATION (JAN 2017) | 63 |
| E.3 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (OCT 2018) | 64 |
| E.4 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS (OCT 2018) | 68 |
| E.5 52.216-1 TYPE OF CONTRACT (APR 1984) | 84 |
| E.6 52.233-2 SERVICE OF PROTEST (SEP 2006) | 84 |
| E.7 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (OCT 2018) | 84 |
| E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018) | 85 |
| E.9 RESPONSE INSTRUCTIONS | 85 |
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 GOVERNING LAW CLAUSE
Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. § 516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be effected by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.
B.2 CONTRACT ADMINISTRATION DATA
1. Contract Administration: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR:
b. GOVERNMENT: Contracting Officer 36C10B Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724
2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:
| [X] |
| 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or |
| [] |
| 52.232-36, Payment by Third Party |
3. INVOICES: Invoices shall be submitted in arrears:
| a. Quarterly | [] |
| b. Semi-Annually | [] |
| c. Other | [X] Section B, Price Schedule |
4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.
5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
| AMENDMENT NO |
| DATE |
B.3 PRICE SCHEDULE
Base Period (12 months)
| LINE ITEM |
| DESCRIPTION |
| QTY |
| UNIT |
| UNIT PRICE |
| TOTAL PRICE |
| 0001 |
| Reporting and Meeting requirements in accordance with (IAW) Performance Work Statement (PWS ) paragraphs 5.1 through 5.3 and all subparagraphs including Monthly Invoices, Field Service Reports, and CSR’s. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| Not Separately Priced (NSP) |
| NSP |
| 0001AA |
| Quarterly Contract Status Report IAW PWS paragraph 5.1.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 4 |
| EA |
| NSP |
| NSP |
| 0001AB |
| Weekly Progress Reports IAW PWS paragraph 5.1.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 0002 |
| Recurring Voice and Data Services for two (2) months of service. |
Recurring Voice and Data Services for ten (10) months of service
In accordance with PWS paragraph 5.3 through 5.8 and all subparagraphs for both sites listed in Attachment D1 – TDS Appendix C LOCS R1.
The period of performance is May 1, 2019 through April 30, 2020.
MO
MO
| 0002AA |
| Plain Old Telephone Service (POTS) (Line Measured Rate, Line Flat Rate, Line Ground Start Flat Rate) |
In accordance with PWS paragraph 5.3.1.
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 7 |
| EA |
| NSP |
| NSP |
| 0002AB |
| Centrex |
In accordance with PWS paragraph 5.3.2
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 7 |
| EA |
| NSP |
| NSP |
| 0002AC |
| Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs) and Basic Rate Interface (BRI) |
In accordance with PWS paragraph 5.3.1.
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 2 |
| LO |
| NSP |
| NSP |
| 0002AD |
| Direct Inward Dialing (DID) two-way, combination, inbound/outbound, and both-way |
In accordance with PWS paragraph 5.3.1
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is March 1, 2019 through April 30, 2020.
| 9 |
| EA |
| NSP |
| NSP |
| 0002AE |
| Caller ID (POTS) |
In accordance with PWS paragraph 5.3.2
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 7 |
| EA |
| NSP |
| NSP |
| 0002AF |
| Caller ID (PRI) |
In accordance with PWS paragraph 5.3.2
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 2 |
| EA |
| NSP |
| NSP |
| 0002AG |
| Resolution of Issues (Fault Reporting and Escalation Process Procedures) |
Shall be provided in accordance with PWS paragraphs 5.7.1. Deliverable shall be within 14 days after contract award. The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 0002AH |
| Transition Plan IAW PWS paragraph 5.4.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 0002AJ |
| Customer Support Organization Chart IAW PWS 5.5.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| TOTAL Base Period |
| $_______ |
Option Period One (1) – 12 months (Unexercised) This Option Period may be exercised in accordance with FAR 52.217-9 Option to Extend the Term of the Contract.
| LINE ITEM |
| DESCRIPTION |
| QTY |
| UNIT |
| UNIT PRICE |
| TOTAL PRICE |
| 1001 |
| Reporting and Meeting requirements in accordance with PWS paragraphs 5.1 through 5.3 and all subparagraphs including Monthly Invoices, Field Service Reports, and CSR’s. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2020 through April 30, 2021.
| 1 |
| LO |
| Not Separately Priced (NSP) |
| $NSP |
| 1001AA |
| Quarterly Contract Status Report IAW PWS paragraph 5.1.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 4 |
| EA |
| NSP |
| NSP |
| 1001AB |
| Weekly Progress Reports IAW PWS paragraph 5.1.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 1002 |
| Recurring Voice and Data Services |
In accordance with PWS paragraph 5.3 through 5.8 and all subparagraphs for both sites listed in Attachment D1 – TDS Appendix C LOCS R1.
The period of performance is May 1, 2020 through April 30, 2021.
| 12 |
| MO |
| $ |
| $ |
| 1002AA |
| Plain Old Telephone Service (POTS) (Line Measured Rate, Line Flat Rate, Line Ground Start Flat Rate) |
In accordance with PWS paragraph 5.3.1.
The period of performance is May 1, 2020 through April 30, 2021.
| 7 |
| EA |
| NSP |
| NSP |
| 1002AB |
| Centrex |
In accordance with PWS paragraph 5.3.2
The period of performance is May 1, 2020 through April 30, 2021.
| 7 |
| EA |
| NSP |
| NSP |
| 1002AC |
| Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs) and Basic Rate Interface (BRI) |
In accordance with PWS paragraph 5.3.1.
The period of performance is May 1, 2020 through April 30, 2021.
| 2 |
| LO |
| NSP |
| NSP |
| 1002AD |
| Direct Inward Dialing (DID) two-way, combination, inbound/outbound, and both-way |
In accordance with PWS paragraph 5.3.1
The period of performance is May 1, 2020 through April 30, 2021.
| 9 |
| EA |
| NSP |
| NSP |
| 1002AE |
| Caller ID (POTS) |
In accordance with PWS paragraph 5.3.2
The period of performance is May 1, 2020 through April 30, 2021.
| 7 |
| EA |
| NSP |
| NSP |
| 1002AF |
| Caller ID (PRI) |
In accordance with PWS paragraph 5.3.2
The period of performance is May 1, 2020 through April 30, 2021.
| 2 |
| EA |
| NSP |
| NSP |
| 1002AH |
| Transition Plan IAW PWS paragraph 5.4.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 1002AJ |
| Customer Support Organization Chart IAW PWS 5.5.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 1003 |
| Resolution of Issues (Fault Reporting and Escalation Process Procedures) |
Shall be provided in accordance with PWS paragraphs 5.7.1. Deliverable shall be within 14 days after contract award. The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2020 through April 30, 2021.
| 1 |
| LO |
| NSP |
| NSP |
| TOTAL Option Period 1 |
| $_______ |
Option Period Two (2) – 12 months (Unexercised) This Option Period may be exercised in accordance with FAR 52.217-9 Option to Extend the Term of the Contract.
| LINE ITEM |
| DESCRIPTION |
| QTY |
| UNIT |
| UNIT PRICE |
| TOTAL PRICE |
| 2001 |
| Reporting and Meeting requirements in accordance with PWS paragraphs 5.1 through 5.3 and all subparagraphs including Monthly Invoices, Field Service Reports, and CSR’s. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2021 through April 30, 2022.
| 1 |
| LO |
| Not Separately Priced (NSP) |
| $NSP |
| 2001AA |
| Quarterly Contract Status Report IAW PWS paragraph 5.1.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 4 |
| EA |
| NSP |
| NSP |
| 2001AB |
| Weekly Progress Reports IAW PWS paragraph 5.1.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 2002 |
| Recurring Voice and Data Services |
In accordance with PWS paragraph 5.3 through 5.8 and all subparagraphs for both sites listed in Attachment D1 – TDS Appendix C LOCS R1.
The price for this CLIN shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2021 through April 30, 2022.
| 12 |
| MO |
| $ |
| $ |
| 2002AA |
| Plain Old Telephone Service (POTS) (Line Measured Rate, Line Flat Rate, Line Ground Start Flat Rate) |
In accordance with PWS paragraph 5.3.1.
The period of performance is May 1, 2021 through April 30, 2022.
| 7 |
| EA |
| NSP |
| NSP |
| 2002AB |
| Centrex |
In accordance with PWS paragraph 5.3.2
The period of performance is May 1, 2019 through April 30, 2020.
| 7 |
| EA |
| NSP |
| NSP |
| 2002AC |
| Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs) and Basic Rate Interface (BRI) |
In accordance with PWS paragraph 5.3.1.
The period of performance is May 1, 2021 through April 30, 2022.
| 2 |
| LO |
| NSP |
| NSP |
| 2002AD |
| Direct Inward Dialing (DID)/DOD two-way, combination, inbound/outbound, and both-way |
In accordance with PWS paragraph 5.3.1
The period of performance is May 1, 2021 through April 30, 2022.
| 9 |
| EA |
| NSP |
| NSP |
| 2002AE |
| Caller ID (POTS) |
In accordance with PWS paragraph 5.3.2
The period of performance is May 1, 2021 through April 30, 2022.
| 7 |
| EA |
| NSP |
| NSP |
| 2002AF |
| Caller ID (PRI) |
In accordance with PWS paragraph 5.3.2
The period of performance is March 1, 2021 through April 30, 2022.
| 2 |
| EA |
| NSP |
| NSP |
| 2002AH |
| Transition Plan IAW PWS paragraph 5.4.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 2002AJ |
| Customer Support Organization Chart IAW PWS 5.5.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 2003 |
| Resolution of Issues (Fault Reporting and Escalation Process Procedures) |
Shall be provided in accordance with PWS paragraphs 5.7.1. Deliverable shall be within 14 days after contract award. The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2021 through April 30, 2022.
| 1 |
| LO |
| NSP |
| NSP |
| TOTAL Option Period 2 |
| $______ |
Option Period Three (3) – 12 months (Unexercised) This Option Period may be exercised in accordance with FAR 52.217-9 Option to Extend the Term of the Contract.
| LINE ITEM |
| DESCRIPTION |
| QTY |
| UNIT |
| UNIT PRICE |
| TOTAL PRICE |
| 3001 |
| Reporting and Meeting requirements in accordance with PWS paragraphs 5.1 through 5.3 and all subparagraphs including Monthly Invoices, Field Service Reports, and CSR’s. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2022 through April 30, 2023.
| 1 |
| LO |
| Not Separately Priced (NSP) |
| $NSP |
| 3001AA |
| Quarterly Contract Status Report IAW PWS paragraph 5.1.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 4 |
| EA |
| NSP |
| NSP |
| 3001AB |
| Weekly Progress Reports IAW PWS paragraph 5.1.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 3002 |
| Recurring Voice and Data Services |
In accordance with PWS paragraph 5.3 through 5.8 and all subparagraphs for both sites listed in Attachment D1 – TDS Appendix C LOCS R1.
The period of performance is May 1, 2022 through April 30, 2023.
| 12 |
| MO |
| $ |
| $ |
| 3002AA |
| Plain Old Telephone Service (POTS) (Line Measured Rate, Line Flat Rate, Line Ground Start Flat Rate) |
In accordance with PWS paragraph 5.3.1.
The period of performance is May 1, 2022 through April 30, 2023.
| 7 |
| EA |
| NSP |
| NSP |
| 3002AB |
| Centrex |
In accordance with PWS paragraph 5.3.2
The period of performance is May 1, 2022 through April 30, 2023.
| 7 |
| EA |
| NSP |
| NSP |
| 3002AC |
| Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs) and Basic Rate Interface (BRI) |
In accordance with PWS paragraph 5.3.1.
The period of performance is May 1, 2022 through April 30, 2023.
| 2 |
| LO |
| NSP |
| NSP |
| 3002AD |
| Direct Inward Dialing (DID) two-way, combination, inbound/outbound, and both-way |
In accordance with PWS paragraph 5.3.1
The period of performance is May 1, 2022 through April 30, 2023.
| 9 |
| EA |
| NSP |
| NSP |
| 3002AE |
| Caller ID (POTS) |
In accordance with PWS paragraph 5.3.2
The period of performance is May 1, 2022 through April 30, 2023.
| 7 |
| EA |
| NSP |
| NSP |
| 3002AF |
| Caller ID (PRI) |
In accordance with PWS paragraph 5.3.2
The period of performance is March 1, 2022 through April 30, 2023.
| 2 |
| EA |
| NSP |
| NSP |
| 3002AH |
| Transition Plan IAW PWS paragraph 5.4.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 3002AJ |
| Customer Support Organization Chart IAW PWS 5.5.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 3003 |
| Resolution of Issues (Fault Reporting and Escalation Process Procedures) |
Shall be provided in accordance with PWS paragraphs 5.7.1. Deliverable shall be within 14 days after contract award. The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2022 through April 30, 2023.
| 1 |
| LO |
| NSP |
| NSP |
TOTAL Option Period 3
Option Period Four (4) – 12 months (Unexercised) This Option Period may be exercised in accordance with FAR 52.217-9 Option to Extend the Term of the Contract.
| LINE ITEM |
| DESCRIPTION |
| QTY |
| UNIT |
| UNIT PRICE |
| TOTAL PRICE |
| 4001 |
| Reporting and Meeting requirements in accordance with PWS paragraphs 5.1 through 5.3 and all subparagraphs including Monthly Invoices, Field Service Reports, and CSR’s. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2023 through April 30, 2024.
| 1 |
| LO |
| Not Separately Priced (NSP) |
| $NSP |
| 4001AA |
| Quarterly Contract Status Report IAW PWS paragraph 5.1.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 4 |
| EA |
| NSP |
| NSP |
| 4001AB |
| Weekly Progress Reports IAW PWS paragraph 5.1.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 4002 |
| Recurring Voice and Data Services |
In accordance with PWS paragraph 5.3 through 5.8 and all subparagraphs for both sites listed in Attachment D1 – TDS Appendix C LOCS R1.
The price for this CLIN shall be amortized across all priced CLINs/SLINs The period of performance is May 1, 2023 through April 30, 2024.
| 12 |
| MO |
| $ |
| $ |
| 4002AA |
| Plain Old Telephone Service (POTS) (Line Measured Rate, Line Flat Rate, Line Ground Start Flat Rate) |
In accordance with PWS paragraph 5.3.1.
The period of performance is May 1, 2023 through April 30, 2024.
| 7 |
| EA |
| NSP |
| NSP |
| 4002AB |
| Centrex |
In accordance with PWS paragraph 5.3.2
The period of performance is May 1, 2023 through April 30, 2024.
| 7 |
| EA |
| NSP |
| NSP |
| 4002AC |
| Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs) and Basic Rate Interface (BRI) |
In accordance with PWS paragraph 5.3.1.
The period of performance is May 1, 2023 through April 30, 2024.
| 2 |
| LO |
| NSP |
| NSP |
| 4002AD |
| Direct Inward Dialing (DID) two-way, combination, inbound/outbound, and both-way |
In accordance with PWS paragraph 5.3.1
The period of performance is May 1, 2023 through April 30, 2024.
| 9 |
| EA |
| NSP |
| NSP |
| 4002AE |
| Caller ID (POTS) |
In accordance with PWS paragraph 5.3.2
The period of performance is May 1, 2023 through April 30, 2024.
| 7 |
| EA |
| NSP |
| NSP |
| 4002AF |
| Caller ID (PRI) |
In accordance with PWS paragraph 5.3.2
The period of performance is March 1, 2023 through April 30, 2024.
| 2 |
| EA |
| NSP |
| NSP |
| 4002AH |
| Transition Plan IAW PWS paragraph 5.4.2 |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 4002AJ |
| Customer Support Organization Chart IAW PWS 5.5.1. |
The price for this deliverable shall be amortized across all priced CLINs/SLINs
The period of performance is May 1, 2019 through April 30, 2020.
| 1 |
| LO |
| NSP |
| NSP |
| 4003 |
| Resolution of Issues (Fault Reporting and Escalation Process Procedures) |
Shall be provided in accordance with PWS paragraphs 5.7.1Deliverable shall be within 14 days after contract award. The price for this deliverable shall be amortized across all priced CLINs/SLINs.
The period of performance is May 1, 2023 through April 30, 2024.
| 1 |
| LO |
| NSP |
| NSP |
TOTAL Option Period 4
| TOTAL CONTRACT PRICE |
| $_______ |
B.3 PERFORMANCE WORK STATEMENT
1.0 BACKGROUND
The mission of the Department of Veterans Affairs (VA), Office of Information and Technology (OI&T), and Office of Information Security (OIS) is to partner with our business units to enable VA to become a Veteran centric service provider through the delivery of available, adaptable, secure, and cost effective technology services.
OI&T supports VA by enabling world-class service to Veterans and their families through effective communication and management of people, technology, business and financial processes.
VA District 2/3 Telephone Business Office (DISTRICT 2/3 TBO) has the overall business and management responsibilities for all District 2/3 communication services (voice and data). The DISTRICT 2/3 TBO is currently responsible for the management of communications operational expenses for forty-eight (48) major Medical Centers and their attached smaller satellite offices.
District 2/3 OI&T catchment area includes the states of Alabama (AL), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Kentucky (KY), Michigan (MI), Mississippi (MS),, Ohio (OH), South Carolina (SC), Tennessee (TN), Virginia (VA), The proposed contract will allow District 2/3 TBO to centralize management of LEC services from and accomplish its goal of reducing overall telecommunications expenses.
2.0 APPLICABLE DOCUMENTS
In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:
| 1. | 44 U.S.C. § 3541, “Federal Information Security Management Act (FISMA) of 2002” |
| 2. | Federal Information Processing Standards (FIPS) Publication 140-2, “Security Requirements For Cryptographic Modules” |
| 3. | FIPS Pub 201, “Personal Identity Verification of Federal Employees and Contractors,” March 2006 |
| 4. | 10 U.S.C. § 2224, "Defense Information Assurance Program" |
| 5. | Software Engineering Institute, Software Acquisition Capability Maturity Modeling (SA CMM) Level 2 procedures and processes |
| 6. | 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974” |
| 7. | 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964” |
| 8. | Department of Veterans Affairs (VA) Directive 0710, “Personnel Suitability and Security Program,” May 18, 2007 |
| 9. | VA Directive 6102, “Internet/Intranet Services,” July 15, 2008 |
| 10. | 36 C.F.R. Part 1194 “Electronic and Information Technology Accessibility Standards,” July 1, 2003 |
| 11. | OMB Circular A-130, “Management of Federal Information Resources,” November 28, 2000 |
| 12. | 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)” |
| 13. | An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, October 2008 |
| 14. | Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998 |
| 15. | Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004 |
| 16. | VA Directive 6500, “Managing Information Security Risk: VA Information Security Program,” September 20, , 2012 |
| 17. | VA Handbook 6500, “Risk Management Framework for VA Information Systems – Tier 3: VA Information Security Program,” September 20, 2012 |
| 18. | VA Handbook 6500.1, “Electronic Media Sanitization,” March 22, 2010 |
| 19. | VA Handbook 6500.2, “Management of Data Breaches Involving Sensitive Personal Information (SPI)”, January 6, 2012 |
| 20. | VA Handbook 6500.3, “Certification and Accreditation of VA Information Systems,” November 24, 2008 |
| 21. | VA Handbook, 6500.5, “Incorporating Security and Privacy in System Development Lifecycle” March 22, 2010 |
| 22. | VA Handbook 6500.6, “Contract Security,” March 12, 2010 |
| 23. | Project Management Accountability System (PMAS) portal (reference PWS References -Technical Library at https://www.voa.va.gov/) |
| 24. | OI&T ProPath Process Methodology (reference PWS References -Technical Library and ProPath Library links at https://www.voa.va.gov/) NOTE: In the event of a conflict, OI&T ProPath takes precedence over other processes or methodologies. |
| 25. | Technical Reference Model (TRM) (reference at https://www.voa.va.gov/) |
| 26. | National Institute Standards and Technology (NIST) Special Publications |
| 27. | VA Directive 6508, VA Privacy Impact Assessment, October 3, 2008 |
| 28. | VA Directive 6300, Records and Information Management, February 26, 2009 |
| 29. | VA Handbook, 6300.1, Records Management Procedures, March 24, 2010 |
| 30. | OMB Memorandum, “Transition to IPv6”, September 28, 2010 |
| 3.0 | SCOPE OF WORK |
The Contractor shall provide LEC telecommunication voice and data services to VA OI&T District 2/3 sites as listed in Addendum C and based on their Local Access and Transport Area (LATA) coverage. These sites include VA Medical Centers (VAMC), Veteran Outreach Centers, Community Based Outpatient Clinics (CBOCs) and other VA facilities in the District 2/3 catchment area. Addendum C contains a list of current locations in District 2/3,but may not be all inclusive as facilities are constantly being added and deleted. There can be anywhere from 30 to 60 location additions or move changes of telecommunications (voice/data) services during the course of any year.(Data based on information gleaned from Office of Facilities Management Data Base.)
Contractor shall utilize the VA OB-10 system or an approved Electronic Data Interchange (EDI) software system to electronically submit invoices for processing. Current purchase order numbers must be reflected on the invoices or they will be rejected for non-compliance. Upon completion of the POP and the final invoices are paid Contrator must notify the COR and the Contracting Officer so the purchase order can be closed out.
Long-distance services should be pic/lpic to 0432 under the National Networx contract and frozen to only the specified long distance carrier. Identified billing, charges or invoicing errors due to vendor's pic/lpic errors shall be the sole responsibility of the vendor to correct.
All disconnect or discontinuations of service requests will stop billing within 30 days of the VA original requested date to the Contractor regardless if the Contractor has discontinued the service. Should an expedite of installation of service occur, Expedite Fees must be approved by District 2/3 Telecommunications Business Office staff only. Expedite fees are only billable if the expedite has taken place. This is measurable in a shorter time than the original deliverable date.
All VA accounts must be identified in their network as a Federal Government account and will not be subject to disconnect for any reason other than the Government requests that it be disconnected.
| 4.0 | PERFORMANCE DETAILS |
| 4.1 | Contract TYPE |
This is a Firm Fixed Price contract.
4.2 PERFORMANCE PERIOD
The period of performance for the contract shall be 12 months from the date of award with 4, 12 month option periods.
Installation, maintenance and/or disconnection of services shall commence between 8:00 am to 4:30 pm, Monday through Friday, excluding Federal Holidays. Work may be required outside of normal business hours due to system failures and other issues. Maintenance that requires intrusive testing will have to be completed after normal working hours unless the service is not currently functioning. If services will be affected then Contractor must coordinate with the site POC and be performed after hours.
There are ten (10) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:
Under current definitions, four are set by date:
| New Year's Day | January 1 | |
| Independence Day | July 4 | |
| Veterans Day | November 11 | |
| Christmas Day | December 25 |
If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.
The other six are set by a day of the week and month:
| Martin Luther King's Birthday | Third Monday in January | |||
| Washington's Birthday | Third Monday in February | |||
| Memorial Day | Last Monday in May | |||
| Labor Day | First Monday in September | |||
| Columbus Day | Second Monday in October | |||
| Thanksgiving | Fourth Thursday in November | |||
| 4.3 | PLACE OF PERFORMANCE |
The place of performance shall be the current locations the Contractor already has services installed at, for VA facilities located in the District 2/3 OI&T catchment :
| Site A: St. Marys CBOC | Site B: Great Lakes National Cemetery | ||
| 2603 Osborne Road | (Fort Custer) | ||
| Suite D and E | 15501 Dickman Road | ||
| St. Marys, GA 31558. | Augusta, MI 49012 | ||
| 4.4 | TRAVEL |
Contractor travel is not required for this contract.
5.0 SPECIFIC TASKS AND DELIVERABLES
The Contractor shall perform the following:
5.1 REPORTING REQUIREMENTS
5.1.1 QUARTERLY CONTRACT STATUS REPORT
The Contractor shall prepare and submit a Quarterly Status Report in Microsoft (MS) Word or Excel format. This report shall convey the status of the contract from award until completion. All relevant billing information shall be delivered electronically.
A. Indicate/Discuss:
| 1. | Transition Summary |
| 2. | Performance metrics |
| 3. | Transition Schedule |
| 4. | Critical items for Government review |
| 5. | Accomplishments |
| 6. | Significant open issues, risk and mitigation action |
| 7. | Summary of issues closed |
| 8. | Projected activities for next reporting period |
B. General and Cumulative Performance Indicate the following:
| 1. | Any general meetings that occurred with Government representatives during the reporting period |
| 2. | Total dollars invoiced to date, by fiscal year, and since contract award |
DELIVERABLE:
A. Quarterly Contract Status Report
5.1.2 PROGRESS REPORT
The Contractor shall provide the COR with Weekly Progress Reports until the transition from old account to the new account under this contract is complete The weekly reports shall reflect data as of the last day of the preceding week and shall be submitted every Monday. The Contractor shall submit the Progress Reports electronically in MS Word, Excel and/or Project formats.
The Weekly Progress Reports shall convey the progress from the start of transition to completion. The reports shall cover all work completed during each reporting period and work planned for the subsequent period. The report shall be to the facility location level, shall identify all problems that arise, and shall describe how the problems will be resolved including any action needed by VA. If problems are not being completely resolved within 3 business days, the Contractor shall provide an explanation with plan and timeframe for resolving. The Contractor shall maintain communication with the Contracting Officer (CO) and COR so that status of issues are transparent to both parties, which serves to minimize the need to escalate outstanding issues.
DELIVERABLE:
| A. | Weekly Progress Reports |
| 5.2 | MEETING REQUIREMENTS |
| 5.2.1 | KICKOFF MEETING |
The Contractor shall hold a kickoff meeting within 10 days after contract award. At a minimum, the Contractor shall present, for review and approval by the Government, the Points of Contact for this effort, and address any contractual concerns. Dates, locations (can be virtual), and agenda shall be specified at least five (5) calendar days prior to the meeting. The CO, COR, and VA PM shall be invited at a minimum.
5.2.2 PROGRAM PROGRESS REVIEWS
The Contractor shall conduct Program Progress Reviews (PPRs) for Government personnel at a mutually agreeable facility (meeting can be virtual). The CO or the COR will schedule the initial PPR. It is anticipated the first PPR will occur no later than 90 calendar days after date of contract award. Thereafter, if needed PPRs shall occur quarterly, for the life of the contract. During each PPR, the Contractor shall present material that addresses:
| 1. | Status of current services |
| 2. | Activities determined to be of importance to VA, such as unanticipated problems |
| 3. | Status of significant issues |
| 4. | How issues are to be resolved by VA or Contractor |
| 5. | New technologies that would benefit VA |
5.3 RECURRING VOICE AND DATA SERVICES
The Contractor shall be able to provide LEC telecommunication voice and data services as listed in section 5.3.1. This is based on services currently in place and where commercially available.
5.3.1 SERVICE TYPES
The Contractor shall continue providing the existing service types required for OI&T District 2/3. The existing services and associated accounts shall be transitioned under this contract NLT 30 days after award of this contract.
| 1. | Plain Old Telephone Service (POTS)/ Business Line (B1) |
| 2. | Voice T-1 (24 voice channels) |
| 3. | Private Line service (DS 0, DS1, and DS 3) |
| 4. | Digital Subscriber Lines (DSL) service 1.5Mbps/3Mbps |
| 5. | High Speed Internet Services 10Mbps |
| 6. | Integrated Services Digital Network (ISDN) Primary Rate Interfaces (PRIs) and Basic Rate Interface (BRI) |
| 7. | Direct Inward Dialing (DID) two way, combination, inbound/outbound, and both-way |
| 8. | Centrex service (where commercially available)* |
| 9. | Sonet Ring Services (where commercially available)* |
| 10. | Optical Transport Network (OTN) replacing SONET |
| 11. | PBX Trunks, ground start and loop start |
| 12. | Off Premise Extension (OPX) service/Ringdown Circuits (where commercially available)* |
| 13. | Data circuits (Digital Signal [DS] 0, DS1, DS3), (Optical Carrier [OC] 1, OC 3, OC 12) |
| 14. | 56 Kilobits (K) Frame RelayCircuits (where commercially available)* |
| 15. | Ethernet base data services switched (layer 2), Multiprotocol Label Switching (MPLS) (Layer 2.5) and Routed (Layer 3) (10 Megabits per second [Mbps], Mbps, 100 Mbps, 1000 Mbps), OptiWan, OptiMan or equivalent services |
| 16. | Additional telecommunications inventory services (non-OI&T) |
| 17. | Expedited Services – should they be required |
| *If not commercially available provide solution for like–for-like service or alternative solution. | |
| 5.3.2 | LOCAL VOICE TELECOMMUNICATION FEATURES |
The Contractor shall continue providing the existing feature types required for OI&T District 2/3. The existing features shall be transitioned under this contract NLT 30 days after award of this contract.
| 1. | 3-Way Calling |
| 2. | Directory Listing Published and Non-Published, free of charge |
| 3. | Call forwarding |
| 4. | Call waiting |
| 5. | Voice mail |
| 6. | Caller identification (ID) |
| 7. | Call blocking |
| 8. | Hunting/Roll-over |
| 9. | Telecommunications Service Priority (TSP) |
| 10. | Caller Redirect Service (Ability for inbound calls to reroute to a predetermined number(s) in the event of a PRI outage, loss of location phone system, disaster) |
| 11. | Third Party Billing block |
| 12. | Call return blocking |
| 13. | Repeat dial blocking |
| 14. | International Call Blocking |
| 15. | Mileage |
5.3.3 TELECOMMUNICATION AVAILABILITY
The Contractor shall provide telecommunication services at each facility 24 hours per day, seven days per week, 365 days per annum. The Contractor shall adhere to all Public Utilities Commission (PUC) Agreements that regulate the area of service. The PUC shall be the primary ombudsman for regulated services. Government LEC requirements, and conditions may be more stringent than PUC regulations and both may apply. All Contractors and their subcontractors must be recognized and regulated by the PUC in the area that the Contractor offers service. Rate and service schedules must comply with both Federal Communications Commission (FCC) and PUC rules. Best effort service shall not be accepted.
5.3.4 ETHERNET FEATURES
The Contractor shall provide Ethernet services as a Virtual Private Network (VPN) that shall support Voice, Video, Real Time applications and data with Class of Service (CoS) and Quality of Services (QoS) feature for services operating at the Open Systems Interconnection (OSI) Layer 3 and Multiprotocol Label Switching (MPLS) services. Ethernet services operating at OSI Layer 2 shall support Real Time (RT), Guaranteed Data (GD) connections. This feature is not required at all facilities.
5.3.5 THROUGHPUT
Throughput is defined as the Bandwidth Rate (expressed in Megabits) that can effectively be used by the Government compared to the Bandwidth Rate delivered by the Contractor based on an Ethernet frame size of 1518 bytes. Throughput excludes Ethernet Frames that are not delivered due to factors unrelated to Contractor's Service. The Contractor shall confirm the throughput performance at the establishment of service also as defined in section 5.5.
Throughput is calculated as the usable Bandwidth Rate (expressed in Megabits) successfully (without any frame loss) transmitted over the Contractor’s core network, divided by the Bandwidth Rate (also expressed in Megabits) delivered by the Contractor based on an Ethernet frame size of 1,518 bytes The measurement domain is the Edge-to-Edge device (from Customer Premise Equipment (CPE) to CPE) within the Contractor Ethernet service.
Any circuit that does not comply with the SLAfor throughput, the Contractor shall conform within thirty calendar days from time of trouble ticket.
5.4 ESTABLISHMENT OF SERVICES
The Contractor shall provide telecommunication services that are available 24 hours a day, 7 days a week, 365 days a year (to include all materials, equipment, and labor) for the locations specified section 4.3 and Addendum C. Establishment of services includes all non-recurring charges specific to each facility. The Contractor shall seek permission via local Point of Contact (POC) to enter the Government facility for the purpose of installing, inspecting or repairing of the services/equipment, or upon termination of the service, for the purpose of removing Contractor services/equipment.
Requirements for access to VA facilities shall include the following:
| 1. | Normal working hours at VA facilities are 8:00 AM to 4:30 PM except for the Network Operations Center (NOC) which is open 24/7. Overtime or access after normal administrative hours shall be coordinated and approved with each site. |
| 2. | Contractor Technicians shall require escorts for in-building work where security requirements dictates; a maximum of four escorts will be provided at each VA location depending on staff availablility. The intent is for escorts to be dedicated resources. |
| 3. | If work must be conducted after normal working hours, pre-notification must be given to VA Telecom Manager to coordinate VA escorts at a minimum of 48 hours in advance of technician arrival. |
| 5.4.1 | INVENTORY OF LINES AND CIRCUITS |
Upon completion of the transition, the Contractor shall complete an inventory of all their circuits under this contract. The inventory shall include the cable pair assignments, the local and long haul circuit ID, the Network Interface (NI) location, and monthly recurring charges for each item in the inventory at each demarcation point for the location specified. The Contractor shall submit the inventory data to the designated COR no later than 30 business days after the completion of the installation or 30 business days for paper only transitions.
The Contractor shall provide the up-to-date, accurate inventory of lines and circuits as part of the Contractor’s account management inventory reporting.
5.4.2 SERVICE TRANSITION
In the event that the Contractor is not already the incumbent local exchange carrier (ILEC) service provider, the Contractor shall perform a site survey and coordinate with the VA facility Telecom Manager or designee. The Contractor shall have 10 business days to develop and deliver to the VA COR a Transition and Installation Plan including a listing of tasks identifying the installation and cutover approach. The Contractor shall not commence installation and cutover until the Contractor receives acceptance of the service installation and approved cutover plan from the VA COR. Deviations from the final Transition Plan shall be coordinated with the VA COR prior to any work being accomplished in the affected area. The Contractor shall coordinate that all circuits and services provided by the ILEC, under the prior contract, are disconnected/discontinued upon successful cutover.
VA must retain all telephone numbers throughout the transition process. The Contractor shall submit a Letter of Authorization (LOA) including the telephone numbers to be transitioned from the ILEC provider. The Contractor shall transition telephone numbers after CO or COR approval of the LOA. The Contractor shall complete transitions within 30 calendar days of task order issuance. Transitions that require more than porting of numbers, such as physical installations, will be permitted an additional 15 calendar days.
The current accounts transitioning shall be rolled up into a Parent account with ability to be abe to review account information by facility, state or category of service.
DELIVERABLE:
| A. | Transition Plan |
| 5.4.3 | INSTALLATION PLAN (for New Services) |
The Installation Plan shall contain the following site specific information:
| 1. | Description of any equipment to be installed and site support required. |
| 2. | Location of equipment to be installed including placement of equipment and floor plan. |
| 3. | Installation schedule. |
| 5.4.4 | POINTS OF PRESENCE |
VA operates medical centers providing direct patient care, so the Contractor shall provide redundancy within their network. The Contractor shall provide switching facilities with diversity at the switch level, including a minimum of two diverse Points of Presence (POPS) per location listed in section 4.3 and Addendum C. The Contractor shall provide service that is based on technology that has component redundancy for switch gear as well as automatic system re-initialization to the identical level of service prior to need for reload. The Contractor shall provide the ability for inbound calls to reroute to a predetermined number in the event of a PRI outage.
5.4.5 TELECOMMUNICATIONS SERVICE PRIORITY
The Contractor shall comply with the assignment of a Telecommunications Service Priority (TSP) to circuits identified in the contract. TSP is a program that authorizes national security and emergency preparedness (NS/EP) organizations to receive priority treatment for vital voice and data circuits or other telecommunications services as a result of hurricanes, floods, earthquakes, and other natural or man-made disasters. The TSP Program requires service vendors to prioritize requests by identifying those services critical to NS/EP based on the Federal Communications Commission (FCC) mandate (REF: 88-341). A TSP assignment ensures that VA shall receive priority attention by the service vendor before any and all non-TSP services.
Website: http://tsp.ncs.gov
5.4.6 E-911 PS/ALI AVAILABILITY
The Contractor shall comply with all applicable local and FCC regulatory requirements including Local Number Portability (LNP), directory assistance, and emergency services (911 or E911) requirements to identify the location of an originating station and route them to the appropriate Public Safety Answering Point (PSAP).
5.4.7 ADDITION OF FACILITIES
The scope of this effort is to provide telecommunications (voice/data) services for facilities in the District 2/3 catchment area that TDS services. The current list of facilities is set forth in section 4.3 and Addendum C. The addition of facilities shall only include new services to the demarcation point. Due to the size of District 2/3 leased facilities are always closing and opening or changing in size. These changes are due to changes in regional demographics and service levels. Futhermore, District 2/3 typically has 20 or more facility construction sites going on at a time. This critical factor must be considered to understand the changing nature of our environment and the requirement of the support level of the service provider to accomodate these daily changes.
5.5 SERVICE LEVEL AGREEMENT (SLA)
The Contractor shall agree that services they provide conform to Service Level Agreement (SLA) parameters as defined in the following subtasks. This SLA will apply from the Government Acceptance Date for the Service to the duration of the Service Term. Satellite, cellular, or other radio services shall not be an acceptable solution.
5.5.1 CONTRACTOR CUSTOMER SUPPORT
The Contractor shall use an Escalation Process to resolve customer service issues and provide a single point of contact for each issue or dispute. The Contractor shall provide the COR an Escalation Process 14 days After Receipt of Order (ARO) outlining the specific steps taken to resolve customer service issues. The process shall include a full escalation list that provides resolution if necessary at the Contractor’s senior executive level.
The Contractor shall provide the COR a Customer Support Organization Chart containing employee names, email addresses, and direct phone numbers.
The Contractor shall provide technical help desk support. Technical help desk support is required 24 hours a day, 7 days a week, and 365 days year. A toll free number shall be designated as the primary help desk number for VA Telecom Staff to call to report a trouble ticket. A Trouble Ticket is the method used by the Government to advise the Help Desk of a perceived Fault, including a Service Outage or a failure to meet an SLA. A unique Trouble Ticket reference number will be raised and given to the Government representative and also used each time the Government calls in to the Help Desk for any Fault update or, if appropriate, to inform the Contractor of restoration of the Service.
The Contractor shall provide the COR a monthly report of Help Desk trouble tickets at the completion of each billing cycle. The report shall contain all tickets opened during the billing cycle and shall include a list of trouble ticket numbers and circuits effected, reporting location, time of trouble ticket report, time of service restoration, and description of fault and resolution of fault.
5.5.2 MEAN TIME TO REPAIR
MTTR is the average time for the Contractor to restore the Service during a Service Outage in a billing month. The SLA for MTTR shall be 4 hours for outage and 24 hours for services being affected.
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