36C10A18Q0028-004.docx

Printer/Scanner Maintenance Contract

TAC-18-48003

FedBizOpps Amendment to a Previous Combined Solicitation

CLASSIFICATION CODE

SUBJECT

CONTRACTING OFFICE'S

ZIP-CODE

SOLICITATION NUMBER

BASE NOTICE TYPE

RESPONSE

DATE (MM-DD-YYYY)

ARCHIVE

DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

SET-ASIDE

NAICS CODE

CONTRACTING OFFICE

ADDRESS

POINT OF CONTACT

(POC Information Automatically Filled from User Profile Unless Entered)

DESCRIPTION

See Attachment

AGENCY'S URL

URL DESCRIPTION

AGENCY CONTACT'S EMAIL

ADDRESS

EMAIL DESCRIPTION

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

GENERAL INFORMATION

PLACE OF PERFORMANCE

* = Required Field FedBizOpps Amendment to a Previous Combined Solicitation Rev. March 2010 J Printer/Scanner Maintenance 78744 36C10A18Q0028 12-21-2017 N 811212 Department of Veterans Affairs Office of Acquisition Operations Technology Acquisition Center - Austin 1701 Directors Blvd, Suite 600 Austin TX 78744 Pasquale Romano Jr.

pasquale.romano@va.gov 512-981-4426 See Schedule Questions for Printer Maintenance RFQ

1. Will there be a place (closet or room) to store spare parts.

(A) No

2. What is the dollar amount of the current contract?

(A) Entire contract amount =$331,248.00

3. What is the current contract number?

(A) VA248-13-P-1453

4. Is the contract available for viewing?

(A) No, we are only authorized to give contract number, awarded vendor, and dollar amount.

5. Who is the current contract holder?

(A)-Imaging Experts of Florida

6. Do you have a list of printer locations or have a breakdown of how many printers are at each location?

(A) Yes. See updated attachment 1 labeled “Printer Scanner List”

7. Is all the equipment up and running?

(A) Yes

8. Is this the same equipment as last year's contract?

(A) For the most part. Some printers have been acquired since Jan 2017 but we have also excessed some printers.

9. Is there a service/repair history report available?

(A) Yes, see attachment labeled “Printer Maintenance History”

-*Please note, Attachment 1 labeled “Printer Scanner List” has been updated as of 12/18/2017* -*PWS was also amended to correct period of performance, no other changes were made*

See attached document: S02_ Attachment 1_Printer Scanner List rev_12-18-17_Printer Maint.

See attached document: S02_Printer Maintenance History (amendment)_Printer Maint.

PERFORMANCE WORK STATEMENT

DEPARTMENT OF VETERANS AFFAIRS

Office of Information and Technology Service, IT Operations and Services (ITOPS) James A. Haley VA Hospital Tampa, FL

Printer/Scanner Maintenance Contract

Date: December 4, 2017

TAC-18-48003

Contents

B1. BACKGROUND

B2. SCOPE OF WORK

B3. PERFORMANCE DETAILS

PERFORMANCE PERIOD …

PLACE OFPERFORMANCE

B4. GENERAL REQUIREMENTS

B4.1 GENERAL REQUIREMENT DETAILS

B5. QUALIFICATIONS OF PERSONNEL SERVICING EQUIPMENT

B6. SECURITY AND PRIVACY REQUIREMENTS

CONTRACTOR PERSONNEL SECURITY REQUIREMENTS …

B7. ATTACHMENT 1 (PRINTER/DOCUMENT SCANNER EQUIPMENT LIST)……...8

B1. BACKGROUND

The Department of Veterans Affairs (VA) and the Office of Information and Technology, IT Operations and Services (ITOPS) has a requirement to provide annual printer/document scanner maintenance and service support for the James A. Haley Veterans’ Hospital, Tampa, FL to ensure the reliability, availability, and maintainability of all makes/models of network printers and document scanners currently in operation. (Complete list of equipment provided in Attachment 1)

B2. SCOPE OF WORK

1. The Contractor shall provide all supplies, parts, materials, equipment, labor, supervision, management and transportation to furnish routine and emergency printer repair/maintenance as well as scheduled preventive maintenance service as specified, for defined, High Volume, black/white, and color, network printers, and multi-page document scanners at the James A. Haley Veterans Hospital. An excel spreadsheet is being provided as, “Attachment 1” to this PWS and lists the exact number of printers and document scanners utilized at this facility.

B3. PERFORMANCE DETAILS

PERFORMANCE PERIOD

The period of performance (POP) shall be for delivery of services for 12 months from January 1, 2018 through December 31, 2018. Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO).

Renewal Performance periods will be established as follows:

Option Year 1: 01/01/2019-12/31/2019 Option Year 2: 01/01/2020-12/31/2020 Option Year 3: 01/01/2021-12/31/2021 Option Year 4: 01/01/2022-12/31/2022

PLACE OF PERFORMANCE

The tasks under this PWS will be performed at the James A. Haley, VA Hospital, or at the outlying medical and administrative facilities supporting the VA Hospital operations, located in Brooksville, Newport Richey, Zephyr Hills, and Lakeland. Printers and scanners that are to be repaired at the contractor’s facility will require proper documentation and approval, VA Form 2237, before the equipment can be removed from site. Per VA Handbook 7002, Logistics Management Procedures.

LOCATIONS

James A. Haley, VA Hospital 13000 Bruce B. Downs Blvd Tampa, FL, 33612

Brooksville CBOC 14540 Cortez Blvd., Suite 108 Brooksville, FL 34613 Phone: 352-597-8287

New Port Richey OPC 9912 Little Road New Port Richey, FL 34654 Phone: 727-869-4100

Zephyrhills CBOC 6937 Medical View Ln Zephyrhills, FL 33541 Phone: 813-780-2550

Lakeland CBOC 4237 South Pipkin Rd Lakeland, FL 33811 Phone: 863-701-2470

TRAVEL

The Government anticipates travel, to and from designated repair locations to be provided by the contractor.

B4. GENERAL REQUIREMENTS

The Contractor shall perform the following services to meet the requirements of this PWS:

1. Provide qualified printer/document scanner technicians. VA is searching for a 3rd party maintenance plan that has the capability and experience of maintaining the following brand name printers and scanners. HP, Lexmark, Dell, Intermec (PM43), Zebra, Xerox, Fujitsu, Cannon, and Kodak.

2. Provide printer/document scanner maintenance during local business hours from 8:00am to 4:00pm, Monday through Friday. Contractors will arrive at locations to leave ample time to complete repairs.

3. Provide bi-monthly preventive maintenance (Once every 2 months) on identified high volume printers located in the File Room (A027), Pharmacy (On Site and Offsite) (See Attachment 1, Column – Notes)

4. Provide semiannual preventive maintenance on identified, High Volume document scanners (See Attachment 1, Column – Notes ) located in the File Room of the main hospital (A027). Maintenance shall include all cleaning, lubrication, adjustments, and parts replacements as recommended by the manufacturer, and using the manufacturer’s timetable for preventative maintenance. The contractor will provide all Scan-Aid kit parts to include pick up rollers, brake rollers and cleaning supplies.

5. Provide written documentation of all service repairs and preventative maintenance performed on all items repaired to include description of work performed.

6. Contractor is required to acknowledge receipt of Printer/Scanner repair requests within one hour of notification and provide an anticipated time of repair. Equipment repairs identified as high priority should be repaired within 24 hours and normal priority request should be remediated within 72 hours.

7. Contractors are required to perform, functionality checks and tests of all repaired equipment to ensure operational readiness and availability for immediate deployment.

B4.1 GENERAL REQUIREMENT DETAILS

Unavailability of parts will not be an acceptable reason for delay in repair of a printer unless a main logic board or major component to the printer requires replacement. Equipment requiring replacement of major components/parts (including, but not limited to, main logic boards) will be repaired and functioning within a period, not to exceed 7 calendar days from the time of first inspection. Any printer or document scanner identified by the contractor as unserviceable will be replaced with equipment of equal value and functionality (Like For Like Replacement/Swap) Temporary loan of equipment by the contractor is not an option for repair resolution. If the contractor has not completed the repair of equipment within 14 calendar days, the equipment will be deemed unserviceable and the contractor will provide replacement of equipment (Like For Like Replacement/Swap).

REPLACEMENT PARTS AVAILABILITY: The contractor guarantees that replacement parts for equipment in this contract will be available for the system life.

The Contractor will provide all needed parts and tools for performing the repairs. These may include but are not limited to: duplex units, fuser maintenance kits, pick- up rollers, fusers, printer format boards, etc. as part of this agreement. VA Medical Center, Tampa will provide consumables such as toner cartridges for operation and testing of the printers.

B6. SECURITY AND PRIVACY REQUIREMENTS

CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

Contractor Responsibilities:

· The Contractor is required to ensure all personnel possess and maintain the appropriate security clearance as prescribed in the VA Handbook 0710, Personnel Suitability and Security Program

· Note: Contractor's will always be escorted by an ITOPS representative when performing required tasks in any location.

VA OI&T, ITOPS POCs:

Primary

Alternate

Tampa, FL 33612 Address:

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