Combined_Synopsis_Solicitation_112018.docx

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested in response to this notice and a written solicitation will NOT be issued. This solicitation is being issued as a Request for Quote (RFQ). Submit only written quotes for 246-19-Q-0001 for Linen Rental and Laundry Services. This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-98. This solicitation is full and open. The associated NAICS code is 812320 with a small business size standard of $5.5 Million.

This RFQ contains five (5) Line Items, for annual linen and laundry services for a base year plus four option years as follows:

OPTION YEAR 1

OPTION YEAR 2

OPTION YEAR 3

OPTION YEAR 4

PERIOD OF PERFORMANCE: (Base Period);

Vendor Requirements: See attached Statement of Work document for requirements, location, and instructions.

STATEMENT OF WORK AND WAGE DETERMINATION ARE ATTACHED TO THIS COMBINED SYNOPSIS SOLICITATION

Submit Quotes no later than: December 20, 2018 @ 3:00PM CST to the Following Point of Contact: Sean Long; sean.long@ihs.gov or 918-342-6509

Evaluation: FAR 52.212-2 Evaluation -- Commercial Items (completed as follows):

(a) The Government will award a firm fixed price contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Best Value (see criteria below)

- Price will evaluated on base plus option year pricing (combined).

*The contractor shall complete all the pricing listed in the Schedule B. It is on a per month basis and will be multiplied by 12 for an annual rate.

- The contractor shall provide copies of certifications and a statement demonstrating how they will meet the requirements of the Joint Commission, OSHA, CDC and Healthcare Laundry Accreditations Council Standards. Provide a copy of -(HLAC) Healthcare Laundry Accreditation Council Certification.

· The contractor shall submit an emergency response plan outlining how they will meet the requirement of the Statement of Work, Section VI, Deliverables.

· Provide three references for past performance in providing Rental Linen and Laundry Services. Locations (hospitals preferred) in the State of Oklahoma and surrounding areas in the past three years.

This solicitation will result in a firm fixed price purchase order pursuant to the terms and conditions below. Terms and conditions other than those stated will not be accepted. The above pricing is all inclusive.

PROVISIONS: The following FAR provisions apply to this solicitation:

FAR 52.212-1, Instructions to Offeror- Commercial Items; FAR 52.212-3, Offeror Representations and Certifications- Commercial Items (the offeror should include a completed copy of this provision with their quote).

CLAUSES: The following FAR clauses apply to this solicitation:

FAR 52.212-4, Contract Terms and Conditions-Commercial Items; FAR 52.212-5, Contract Terms and Conditions Required to Implement Statues or Executive Orders-Commercial Items (to include the following clauses sited): FAR 52.203-6 Restrictions on Subcontractor Sales to the Government; 52.203-13, Contractor Code of Business Ethics and Conduct; FAR 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards; FAR 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment; FAR 52.217-8, Option to Extend Services, FAR 52.217-9, Option to Extend the Term of the Contract, FAR 52.219-6, Notice of Total Small Business Aside; FAR 52.219-8, Utilization of Small Business Concerns; FAR 52.219-13, Notice of Set-Aside of Orders; FAR 52.219-28, Post-Award Small Business Program Representation; FAR 52.222-3, Convict Labor; FAR 52.222-19, Child Labor-Cooperation with Authorities and Remedies; 52.222-21, Prohibition of Segregated Facilities; FAR 52.222-26, Equal Opportunity; FAR 52.222-35 Equal Opportunity for Veterans; FAR 52.222-36, Equal Opportunity for Workers with Disabilities; FAR 52.222-37 Employment Reports on Veterans; FAR 52.222-40, Notification of Employee Rights Under the National Labor Relations Act; FAR 52.222-50, Combating Trafficking in Persons; FAR 52.223-18, Encouraging Contractor Policies to Ban text Messaging While Driving; FAR 52.225-1, Buy American Act--Supplies; FAR 52.225-13, Restriction on Certain Foreign Purchases; FAR 52.232-33, Payment by Electronic Funds Transfer- System for Award Management; FAR 52.222-41, Service Contract Act of 1965; FAR 52.222-43 Fair Labor Standards Act and Service Contract Act – Price Adjustment. The above Provisions and Clauses may be obtained via internet at http://farsite.hill.af.mil.

SECURITY CLEARANCE

In accordance with Homeland Security requirements all contractor employees who will perform the task order services shall submit to electronic fingerprints and obtain security clearance before services can be performed under this purchase order.

FAR 52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011)

(a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

(b) The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:

(1) When no longer needed for contract performance.

(2) Upon completion of the Contractor employee’s employment.

(3) Upon contract completion or termination.

(c) The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.

(d) The Contractor shall insert the substance of this clause, including this paragraph (d), in all subcontracts when the subcontractor’s employees are required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. It shall be the responsibility of the prime Contractor to return such identification to the issuing agency in accordance with the terms set forth in paragraph (b) of this section, unless otherwise approved in writing by the Contracting Officer.

Miscellaneous:

NO FAX QUOTATIONS

ELECTRONIC SUBMISSIONS – SUBMISSION VIA EMAIL IS THE ONLY ACCEPTABLE ELECTRONIC SUBMISSION. (sean.long@ihs.gov) Mail quotations to Claremore Indian Hospital, Attn: Sean Long, 101 S Moore Ave, Claremore, OK 74017

All contractors must be registered in the System for Award Management database located at https://www.sam.gov/sam/ prior to any contract award. Please submit the following information with each quote: Vendor Name, Cage Code, DUNS number, Tax Identification Number, Prompt Payment Terms, Delivery Time, GSA Contract Number (if applicable), Date quote expires, warranty, total price for each line item, total quote price, and technical documentation in sufficient detail to determine technical acceptability. Failure to provide sufficient technical detail may result in rejection of your quote.

For additional information, please contact the Contract Specialist, Sean Long, sean.long@ihs.gov or 918-342-6509

Pricing Schedule B:

Base Year 1, Year 1: (Price includes rental and Laundering) list below is for one month of service for the Base year.

Option Year 1, Year 2: (Price includes rental and Laundering) list below is for one month of service for year 2.

Option Year 2, Year 3: (Price includes rental and Laundering) list below is for one month of service for year 3.

Option Year 3, Year 4: (Price includes rental and Laundering) list below is for one month of service for year 4.

Option Year 4, Year 5: (Price includes rental and Laundering) list below is for one month of service for year 5.

Performance Based Statement of Work

I. PURPOSE:

The purpose of this contract is to provide complete laundry rental and laundry cleaning services for the Claremore Indian Hospital.

II. BACKGROUND

When the hospital was first established, no laundry facilities were included, so CIH has always purchased their own Linen and sent it out for Laundry. These services have always been contracted. This service is required to provide clean linen for patients during their treatment and recuperation and for employees for the performance of their duties.

CIH has a requirement for the following services:

a) Estimated 132,000 lbs. of annual rental and laundry services b). Estimated 125 staff wearing scrubs to include: staff working in the Operating Room (Nurses, Doctors and support staff), Housekeeping Staff, and Inpatient Pharmacy staff.

c). 50 bed hospital consisting of Intensive Care Unit, General Medical Surgical Unit, Labor and Delivery, two Operating Rooms, Emergency Room, Dental Department, Medical Clinic, Urgent Care and Dietary, Radiology and other Ambulatory Care Departments.

d). Linen needs consist of but not limited to wash cloths, patient gowns including Mammo gowns, bath towels, fitted sheets, thermal blankets, lift sheets, bath blankets, divider curtains, microfiber mops, microfiber rags, lint free surgical towels and pillow cases, flat sheets, baby blankets, baby tees, Kitchen towels, microfiber dust mops, aprons, hot pads, scrubs for staff (OR, inpatient Pharmacy, Housekeeping, Doctors and Mid wives), Physical Therapy heat/cold pad towels, gurney fitted sheets, door mats, laundry and pressing of COG window curtains.

III. PERIOD OF PERFORMANCE - 5 year service agreement (base year plus 4 option years)

Base Year: February 1, 2019 through January 31, 2020 Option Year 1, Year 2: February 1, 2020 through January 31, 2021 Option Year 2, Year 3: February 1, 2021 through January 31, 2022 Option Year 3, Year 4: February 1, 2022 through January 31, 2023 Option Year 4, Year 5: February 1, 2023 through January 31, 2024

IV. SCOPE OF WORK

The contractor shall, provide linen rental and laundry services for Claremore Indian Hospital. The contractor shall comply with commercial practices, industry standards; conform to the professional standards identified in this PWS, and all federal, state, local law, instructions, and directives applicable to performance of this work.

Contractor shall assess the current system for providing laundered linen and scrubs to the Claremore Indian Hospital.

Obtain information needed for recommended system for providing laundered linen and scrubs to the Claremore Indian Hospital.

Prepare a recommendation of type of system for providing laundered linen and scrubs to the Claremore Indian Hospital

Submit cost breakdown along with detailed description of service along with pricing and detailed terms. Recommendation and cost breakdown can include both laundered linen & scrubs rental service and/or a combination of both (rental/customer owned goods COG) services.

The recommendation must be equivalent or exceed the level of services provided below in the rental or combined rental COG Scope of work.

The following standards shall be complied with:

a. The Joint Commission (TJC) Infection Control Standards

b. Centers for Disease Control and Prevention “Guidelines for Laundry in Healthcare Facilities”.

c. Occupational Health and Safety Administration Regulations

Laundry from Claremore Indian Hospital shall be clearly labeled so the Contractor can return laundered items to the proper location.

The Contractor’s facility shall meet the requirements of the most current edition of American Institute of Architects, “Guidelines for Design and Construction of Hospital and Health Care Facilities” that pertains to hospital laundry facilities and sanitizing carts throughout the term of this contract. The Contracting Officer shall approve any exceptions.

Prior to award, the Government shall conduct an inspection of the contractor’s laundry facilities and additional inspections as required by The Joint Commission Infection Control Standards.

The Contractor shall except management, supervision, quality control, labor, facilities, equipment, transportation, scales and supplies (example: laundry detergent, packaging and labeling materials, dry cleaning solutions, etc.) necessary to perform laundry and dry cleaning services to include pick-up of soiled laundry and delivery of clean laundry for the Claremore Indian Hospital.

The Contractor shall to maintain color and durability of laundered items in accordance with industry standards. Or replace the items if they are discolored, stained, torn, ripped etc.

The Contractor shall select laundering processes products and procedures that comply with all applicable federal, state and local standards of health and safety regulations pertaining to healthcare laundry and facilities.

The Contractor shall handle all soiled laundry as if potentially contaminated with blood or body fluids, as defined by the Centers for Disease Control and Prevention (CDC).

The Contractor shall ensure Claremore Indian Hospital’s laundry is completely separated from all other laundry during processing if COG linen

The contractor shall re-perform cleaning items identified as unsatisfactorily cleaned by the COR at no additional cost to the Government. Item(s) shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day. If the return period falls on a holiday, item(s) shall be returned the next scheduled normal delivery day following the holiday. The contractor shall ensure item(s) re-cleaned are segregated from other cleaned laundry and identified as “re-cleaned” by a label or tag marked “re-cleaned,” and include the date and load number with which the items were originally returned. The items shall be deducted from the total daily weight on the day the discrepancy was noted

The Contractor shall ensure all finished laundry is clean, dry, folded, and pressed (as needed). The contractor shall repair, at his expense, all damages to COG linen which occur while in custody of the contractor, to include rips, tears, holes, open seams, replacement of buttons, and repair of replacement of broken zippers according to color and material. Items shall be repaired and returned to use within three (3) working days. The unserviceable condition of each individual garment shall be noted, by the contractor, on the delivery ticket. In the event the government provides the contractor with an unserviceable COG item, the contractor is not responsible for its repair and shall return all unserviceable items in separately marked bundles to the government. Designated bundles shall be marked “Unserviceable – Attention COR Personnel”

The Contractor shall prevent contamination of finished/clean laundry.

The Contractor shall ensure no two articles are folded together.

The Contractor shall ensure that machine and hand finished articles are smooth, without wrinkles, and the original shape and dimension are retained.

This paragraph refers to COG, The Contractor shall replace and return articles damaged beyond repair or otherwise no longer serviceable to the specific medical facility for disposal. Any linen that is identified as damaged due to negligence of the contractor shall be repaired or replaced by the contractor. The contracting officer will determine if items will be replaced or repaired when damaged due to contractor’s negligence. The contractor shall pay the Government the exact replacement cost of the item for lost or damaged articles. Any large discrepancy of missing items shall be delivered by the contractor no later than 1 business day after notification from COR (i.e. no wash clothes returned). Any small amount of missing items will be returned on the next regularly scheduled delivery at no additional cost to the government. However, if any articles are missing for 15 days or longer, these items will be considered lost and the contractor shall reimburse the government the exact replacement cost of the item(s).

The Contractor shall group, package, label, and place all finished laundry in linen carts to prevent contamination during transportation and delivery to the specific medical facility. The Contractor shall ensure finished laundry is:

a. Grouped by type of article(s) e.g. sheets, pillowcases, blankets, patient gowns, surgery scrubs

b. Packaged and labeled to identify contents type or articles, unless clear plastic wrap is used and the type of laundry is obvious.

V. SCHEDULE

The Contractor shall pick-up soiled laundry from a designated pick-up area and deliver clean laundry to a designated delivery area at Claremore Indian Hospital, Monday through Friday, including holidays if necessary (as requested by the Housekeeping Supervisor), between the hours of 6:00 a.m. and 7:00 p.m. The Contractor shall ensure that all soiled laundry picked-up, is laundered and delivered Monday and Thursday.

The contractor shall provide email the contracting Officer Representative (COR) with an invoice of laundry delivered and Mail an invoice to Oklahoma City area office.

Non-Scheduled Delivery - The Hospital Representative is authorized to contact the Contractor to report missing laundry items and request a non-scheduled delivery. The cost of a non-scheduled delivery and any shall be borne by the Contractor.

Holiday Deliveries - The contractor shall coordinate holiday deliveries with the Hospital Representative. Contractor will notify Hospital Representative if there is a cost increase for delivery service on Holiday service.

VI. DELIVERABLES

The contractor shall deliver clean, laundered linens as described above in the qualities needed to maintain a clean linen supply at the CIH.

The Contractor shall provide the hospital representative with a delivery ticket indicating the article(s) of finished laundry returned for each delivery made.

The contractor’s invoice shall be adjusted by the Contractor to reflect re-performed work directed in accordance with FAR Part 52.214-2(a).

The Contractor shall provide the Project Officer with a copy of the laundry wash formulas (including time and temperature specifications), drying specifications, linen processing schedule, and the most current facility ventilation report prior to the start of the contract. The Contractor shall notify the Project Officer when a formula, specification, or schedule changes.

The Contractor shall provide an emergency response plan for responding to a natural disaster. (Example how the Contractor will provide deliveries to the Hospital so that Claremore Indian Hospital will have the necessary Linen to continue to Provide services to Patients in the time of Ice storm, or a disaster.)

VII. PERFORMANCE BASED ACQUISITION MATRIX

INTRODUCTION

This PerformanceBased Quality Assurance Surveillance Plan (QASP) has been developed pursuant to the requirements of the PerformanceBased Statements of Work. This plan sets forth procedures and guidelines that the Indian Health Service will use in evaluating the technical performance of the Contractor. A copy of this plan will be furnished to the Contractor so that the Contractor will be aware of the methods that the Government will employ in evaluating the performance on this contract and address any concerns that the Contractor may have prior to initiating work.

PURPOSE OF THE QASP

The QASP is intended to accomplish the following:

ROLES AND RESPONSIBILTIES OF PARTICIPATING GOVERNMENT OFFICIALS

The Project Officer shall be responsible for monitoring, assessing, evaluating, and reporting on the Contractor’s technical performance. The Project Officer shall have the primary responsibility for completing Quality Assurance Monitoring form use to document the inspection and evaluation of the Contractor's work performance. It is extremely important for the Project Officer to establish and maintain a teamoriented line of communication with the Contractor.

METHODOLOGIES TO BE USED TO MONITOR THE CONTRACTOR'S PERFORMANCE

Even though the Government through the Project Officer will be monitoring the Contractor's performance on a continuing basis, the volume of tasks performed by the Contractor makes technical inspections of every task and steps impractical. Accordingly, the Indian Health Service will use a quality assurance review process to monitor the Contractor's performance under this contract. The Contractor's performance shall be evaluated by the Project Officer according to the QASP.

In .

The Project Officer will forward copies of all completed QA monitoring forms to the Contracting Officer and Contractor by close of business on the days the forms were prepared. The Contractor is required to respond in writing to any negative QA monitoring forms) within 5 working days after receipt of the form(s).

ANALYSIS OF SURVEILLANCE RESULTS

The Contracting Officer will receive QA monitoring form prepared by the Project Officer. When appropriate, the Contracting Officer may investigate the event further to determine if all the facts and circumstances surrounding the event were considered in the Project Officer’s statements outlined on the form. The Contracting Officer shall immediately discuss every event receiving a substandard rating with the Contractor to assure that corrective action is promptly initiated.

The services or activities that will be used to evaluate Contractor performance are listed below. Performance deductions for these products or activities will be taken only once, when the task is completed.

Quality Assurance Surveillance Plan (QASP)

1.0 Introduction

1.1 Since this is a performance-based contract, the Government must effectively validate in a timely manner the performance of the Contractor in meeting the services required. This QASP provides a systematic surveillance method for the services, and describes the methodology by which the Contractor’s performance will be monitored.

1.2 The principal focus of the surveillance system is the Contractor’s performance of the indicators identified in the Performance-based Matrix at Paragraph 6.0 of the Performance Based Work Statement (PWS). Therefore, the QASP surveillance standards are identical to those in the Performance Based Matrix. See Tab 1 for a copy of the Performance-based Matrix.

1.3 The plan contains a National Institute of Health (NIH) Contractor Past Performance Report Database to be utilized in documenting contracting performance for use in motivating the contractor on the current contract; and serves as a data base for past performance evaluations for future contracts. See Tab 2 for a copy of the NIH Report.

1.4 For the purpose of this plan, Claremore Indian Hospital (CIH) considers the FAR Clause 52.212-4, Contract Terms and Conditions, to meet the FAR Part 37.601 criteria for establishing a procedure for reduction of price or fee of a contract. The Government may request re-performance in lieu of a monetary deduction.

1.5 The QASP:

1.5.1 Identifies the services and products that will be measured.

1.5.2 Establishes the specific standards of performance for each required output.

1.5.3 Establishes the responsibilities for performing the measurement.

1.5.4 Defines the Government role in overseeing the performance.

1.5.5 Provides for feedback to the Contractor regarding quality, quantity, and timeliness of the service outputs.

1.5.6 Establishes timeframes for communicating performance improvements.

2.0 Methods of Surveillance.

2.1 The Performance-based Matrix at Tab 1 lists the services and product to be monitored and the standards to be applied.

2.2 This QASP is based on the premise the government desires to maintain a quality standard for laundry and dry cleaning services.

2.3 The Contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance and surveillance to ensure contract standards are achieved.

2.4 In this contract the Contractor quality control program (QCP) is the basis for product quality. The Contractor is required to only deliver a laundry and dry cleaning service that conforms to the requirements of the contract.

3.0 Roles and Responsibilities

3.1 It is the Contractor’s primary responsibility to ensure all requirements are met in a timely manner at the required quality level. The Government shall ensure this responsibility has been met before payment is made to the Contractor. The primary Government team members are the Contracting Officer’s Representative (COR) and the Contracting Officer (CO).

3.1.1. The Contracting Officer has the overall responsibility for overseeing the Contractor’s performance. The CO will be responsible for monitoring the contractor’s performance in the areas of contract compliance, contract administration, and the resolution of all issues relative to the language of the contract.

3.1.2 The COR is responsible for direct monitoring, assessing, recording, and reporting on the technical performance of the contractor. The COR will have primary responsibility for signing off on all invoices and documenting the inspection and evaluation of the Contractor’s performance.

3.1.3 The COR will work with CIH staff, and the Contractor to ensure good communication and resolve any problems not requiring the CO’s authority.

4.0 Surveillance: The COR will evaluate the performance objectives through periodic inspections during each service month. The COR will also use customer survey forms to evaluate the contractor’s performance. See form attached under Tab 3. The COR may develop a local form to record both outstanding and deficient performance. (See Tab 4 for a sample of a COR Monthly Evaluation Report).

4.1.2 Short description of the requirement being surveilled

Refusal to correct unsanitary conditions shall constitute sufficient cause for the government to terminate this contract immediately in accordance with the clause entitled “Termination for Cause” and without waiting ten (10) days for the correction of the condition (Federal Acquisition Regulation (48 CFR Chapter 1) clause No. 52.249-8 Default)

4.6 If any of the services do not conform with contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be correct by reperformance, the Government may: (1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and (2) Reduce the contract price to reflect the reduced value of the services performed; (3) If the Contractor fails to perform the services again or to take necessary action to ensure future performance to conformity with the contract the Government may contract or otherwise perform the service and charge the Contractor any cost incurred by the Government that is directly related to the performance of such service or terminate the contract for default.

5.0 Standards: All standards in the Performance-based Matrix shall be met. All deliverable dates and other contractual completion dates shall be met. If any of the standards are not met, the Government may receive consideration from the Contractor for breach of contract.

6.0 Procedures: The Government will inspect performance requirements to ensure contractor compliance; and record results of inspection, noting the date and time of inspection.

6.1 Unacceptable performance and complaints will be referred to the COR for investigation/validation. The COR will investigate/validate the unacceptable performance or complaint and notify Contractor's Quality Control representative. The Contractor will be given a reasonable amount of time to correct the unacceptable performance and notify the COR that the deficiency has been corrected. If deficiencies are not corrected the COR will notify the CO and recommend a course of action.

7.0 Contract Performance Evaluation

7.1 FAR 42.15 – Contractor Performance Information, establishes the Government responsibility for recording and maintaining contractor performance information. This requirement does not apply to procedures used in determining incentive awards or other incentive systems, although the two systems should be mutually supporting.

7.2 FAR 42.1501 states: Past performance information is relevant information, for future source selection purposes, regarding a contractor's actions under previously awarded contracts. It includes, for example, the contractor's record of conforming to contract requirements and to standards of good workmanship; the contractor's record of forecasting and controlling costs; the contractor's adherence to contract schedules, including the administrative aspects of performance; the contractor's history of reasonable and cooperative behavior and commitment to patient satisfaction; and generally, the contractor's business-like concern for the interest of the patient.

7.3 The general procedures to be used are addressed in the following FAR section.

7.4 The National Institute of Health (NIH) form at Tab 2 will be completed at least annually and more frequently if necessary to motivate or reward the contractor.

Combined Synopsis/Solicitation RFQ 246-19-Q-0008

Page of 44

Tab 1: Performance-Based Matrix

This Standard describes “What Success Looks Like”.

For each “Standard” state the method used to check performance (i.e. random sampling, 100% inspection, periodic inspection, customer complaints).

List positive and negative incentives. Address method of linking payment to quality of service.

The Contractor shall provide laundry services.

Schedule

Laundering Process

Finished Laundry

Packaging

Reports

100% compliance with PWS paragraph 5.1

100% compliance with PWS paragraph 5.2

100% compliance with PWS paragraph 5.3

100% compliance with PWS paragraph 5.4

100% compliance with PWS paragraph 5.5.

Random sampling, periodic inspection and customer complaints shall be used to ensure quality of service Payment of contract price for satisfactory performance.

Contractor performance will be evaluated using the National Institute of Health (NIH) Contractor Performance Report and will be used in future contract selections as past performance

Tab 2: NIH Report National Institutes of Health Contractor Performance Report Standard Evaluation Contract Data

Evaluation Type: Interim _ Final _ (check one)

Additional or Alternate Contractor Name:

Requirement Description:

Ratings Summarize contractor performance and check the number which corresponds to the rating for each rating category (See attached Rating Guidelines).

Quality of Product or Service _0=Unsatisfactory _1=Poor _2=Fair _3=Good _4=Excellent _5=Outstanding

Government Comments for Quality of Product or Service:

Cost Control (Rating and Comments for Cost Control are not required if contract type is Fixed-Price) _0=Unsatisfactory _1=Poor _2=Fair _3=Good _4=Excellent _5=Outstanding

Government Comments for Cost Control:

Timeliness of Performance _0=Unsatisfactory _1=Poor _2=Fair _3=Good _4=Excellent _5=Outstanding

Government Comments for Timeliness of Performance:

Business Relations _0=Unsatisfactory _1=Poor _2=Fair _3=Good _4=Excellent _5=Outstanding

Government Comments for Business Relations:

Additional Info

Subcontracts

Are subcontracts involved? __Yes __No (Check one) Government Comment on subcontracts:

Contractor Key Personnel

Contractor Manager/Principal Investigator (name):

Government Comment on Contractor Manager/Principal Investigator:

Contractor Key Person (name):

Government Comment on Contractor Key Person:

Contractor Key Person (name):

Government Comment on Contractor Key Person:

Small Business Subcontracting Plan

Did the contractor make a good faith effort to comply with its subcontracting plan consistent with the goals and objectives, reporting and other aspects of the plan? _Yes _No _N/A (Check one)

If this is a bundled contract, did the contractor meet the goals and objectives for small business participation?

_Yes _No _N/A (Check one)

Government Comments on Small Business Subcontracting Plan:

Small Disadvantaged Business Goals

Did the contractor make a good faith effort to comply with its subcontracting plan consistent with the goals and objectives, for small disadvantaged business (SDB) participation, monetary targets for SDB participation, and required notifications? _Yes _No _N/A (Check one)

Government Comments on Small Disadvantaged Business Goals:

Customer Satisfaction

Is/was the contractor committed to customer satisfaction? _Yes _No (Check one)

Would you recommend the selection of this firm again? _Yes _No (Check one) – FINAL REPORT ONLY

Government Comments on Customer Satisfaction:

Admin Info

Project Officer/COR Name:

Phone:

Fax:

E-mail Address:

Contractor Representative Name:

Phone:

Alternate Contractor Representative (Required to insure that at least one person is notified of evaluation)

Phone:

Contracting Officer:

Phone:

Fax:

E-mail Address:

Contractor Comments

Quality of Product of Service

Contractor Comments for Quality of Product of Service:

Cost Control

Contractor Comments for Timeliness of Performance:

Contractor Comments for Business Relations:

Overall Comment

Rating Guidelines

Quality of Product or Service

0 = Unsatisfactory 1 = Poor 2 = Fair 3 = Good 4 = Excellent 5 = Outstanding

Cost Control

0 = Unsatisfactory 1 = Poor 2 = Fair 3 = Good 4 = Excellent 5 = Outstanding

TAB 3 CUSTOMER EVALUATION FORM

CUSTOMER EVALUATION

Our goal is to deliver quality services provided by our contractors. We know that customer satisfaction is the key to fulfilling our goal. Please share your thoughts and concerns by completing this Customer Satisfaction Survey. Your feedback is important to us.

LAUNDRY AND DRY CLEANING SERVICES

How would you rate the performance of our contractors?

AREA

EXCELLENT

GOOD

SATISFACTORY

NEEDS IMPROVEMENT

UNSATISFACTORY

N/A

Pick-up and Delivery

Laundering Process

Finished Laundry

Packaging

Reporting Requirements

What Do You Think We Do Well?

What Could We Do To Improve Our Service?

Additional Comments:

Completed By

RETURN COMPLETED FORM TO

Date

Telephone Number

Contracting Officer’s Representative, Project Officer, or Hospital Representative

TAB 4: COR MONTHLY EVALUATION REPORT

1.0 Contract Paragraph Number(s)

Identify the contract paragraph surveilled.

2.0 Review Interval

Indicate the review period covered by this report.

3.0 Date

Identify the date of report.

4.0 Contact Information

Identify the name and phone number of the individual to contact for follow-up information on the report.

5.0 Recommendations

Identify the high priority recommendations for this reporting period. Use a supporting document to supplement this summary information.

6.0 Current Interval QA Activities

Describe the major quality assurance activities accomplished during this reporting period.

Sample:

Reviewed 100 percent of invoices submitted for the month.

Reviewed a 100 percent of patient complaints for the quarter.

Verified accuracy and timeliness of reports submitted for the month.

7…