21Q0004 SOW.docx

APPENDIX 10

REQUIRED SERVICES AT CUTOVER

10.0 Local services, required from the Contractor, are initial installation and cutover service requirements for the Government under the scope of this contract. The Contractor shall provide the following baseline of local commercial communications services for Fort Bliss at cutover. The quantity of these initial service requirements will be incorporated into the Schedule B. The installation service requirement must be identified here and in Schedule B.

10.1 Direct-In-Dial Directory Numbers. Not applicable.

10.2 Commercial Subscriber Lines.

El Paso, TX 79912

El Paso, TX 79912

El Paso, TX 79912

El Paso, TX 79912

El Paso, TX 79912

10.3 Local Exchange Primary Rate Interface Trunks. Not Applicable.

10.4 Foreign Exchange (FX) Trunks. Not applicable.

10.5 Transport Channels. Not applicable.

10.6 Point-to-Point Circuits.

911 N. Raynor St. El Paso, TX

911 N. Raynor St. El Paso, TX

(Unchannelized)

El Paso, TX 79912

1 GIG Ethernet (NLAN)

El Paso, TX 79912

Off Post Extension Circuit (Point to Point Circuit) (Direct Fiber Link)

Appendix 20

Example Diagram of Network Connectivity

APPENDIX 30

DEFINITIONS

This Appendix provides the basic definitions and service functions of local communications services under the scope of this contract. The Government requires the Contractor to abide by the performance level and functionality of the local exchange, access, and transport services defined by standard network levels for lines, trunks, and other circuits terminated to the site.

Availability. The amount of time transport services (e.g., trunks and lines) are available to users. The transport service could be a trunk, a point-to-point circuit, a high capacity transmission path, a packet switch, frame relay circuit, or cell transport system.

Customer Service Record. A written/printed document which provides the Government a record of detailed information for local communications circuits being provided by the Contractor.

Cutover. Physical activation of the initial or subsequent local communications service requirements as specified in the contract.

Demarcation. The location where the Contractor’s responsibility ends and the Government’s responsibility begins. A position or location intended to provide a physical termination of a transmission facility. The demarcation typically is designated to be a patch and cross connect panel (e.g., DSX, fiber patch panel, Cat 3/5 panel) or a terminal block (e.g., split 66 type connector block, 110 type terminal block, distribution wire wrap terminal block). The demarcation serves to designate the responsibility limit for a transmission system or circuit beyond which maintenance or activation becomes the responsibility of another service or transmission carrier. Typical demarcations are as follows:

· Analog DS-0 - Terminal block on wall mounted block or distribution frame.

· DS-1 - DSX cross connect panel.

· Category 3/5 - RJ-45 jack panels.

· DS-3 - Coax cross connect panel.

· OC-1, OC-3, OC-12, … - Fiber optic patch panel.

Dial Central Office. The facility where the switching system for phone calls is performed. The telephone exchange on a Government installation regardless of the size of the switching system. These switching systems are Private Automatic Branch Exchanges (PABXs) including AT&T System 75, G1, G3, 85, G2, Nortel Meridian SL-1, SL-100, NEC 1200, 2400, Mitel 2000, etc. with various line and trunk sizes and configurations. Some of these PABXs function as end offices, or are capable of sophisticated routing and trunking when properly equipped.

Diversity (Diverse Routing). A transmission facility path which provides alternate or backup routing and physically separated transmission paths from the primary path.

Downtime. The total time that communications service is unavailable to the customer due to equipment failure or interruption of service.

Features. Provides, as a minimum but not limited to, the following common optional features for a subscriber line:

· Access Restrictions. Limits a user’s access to the exchange network, private network, and certain services and features.

· Autodial. Allows users to dial a number by pressing a single key.

· Automatic Call Back/Camp On. A station user may be able to camp-on the call when reaching a busy condition. Automatic call back will notify the originating station when that busy circuit becomes available. At a moment that both stations are idle, the switch will call the originating station. After the originating station answers, the switch will call the distant end station.

· Automatic Call Distribution (ACD). ACD is used when a large volume of incoming calls are answered by a group of ACD assigned telephones. Incoming calls are distributed equally, on a first-in, first-out basis, among ACD agents within an ACD group.

· Collect Call, Blocking. Incoming calls (to a commercial subscriber line or an exchange access trunk handled with operator assistance) from a caller desiring to bill long distance charges against the called parties directory number. This service is requested to be blocked at the local exchange (regional) operator or exchange switching features to prevent billing at the called party directory number.

· Call Forward. Allows incoming calls to be automatically forwarded to another station number. Call forward shall be able to forward all calls, when busy, or when no answer.

· Call Forward All Calls. Automatically forwards incoming calls to another station. Outgoing calls can still be placed from the telephone when call forward is active.

· Call Forward Busy. When the number is busy, automatically routes incoming calls to another station number.

· Call Forward No Answer. Automatically forwards unanswered calls (within a specified number of rings) to another station.

· Call Hold. Enables a station to set the call into a holding condition completely freezing that station to place a call, receive a call, and/or use other services.

· Call Park. Allows a party to place a call in a parked state (similar to hold), where it can be retrieved from any station by dialing a retrieval code.

· Call Pickup. Allows a party to pick up another station’s ringing telephone within a call pickup group or in another call pickup group.

· Call Transfer. Allows a station user to transfer an incoming call to another directory number.

· Call Waiting. A busy station user receives a call waiting tone when an incoming call is encountered. A station user may then place the existing caller on hold, then alternate between callers or abandon one of the calls.

· Caller ID/Name and Number Display. Displays the calling/called name and directory number, which is associated with its directory number, on the station’s LCD.

· Dial Intercom. Allows an arrangement station into separate Dial Intercom Groups. An intercom can be activated by entering a digit code or pressing an intercom button.

· Hunting. Allows calls encountering a busy directory number to automatically route to an idle directory number in a prearranged rotary, circular or linear hunting group.

· Last Number Redial. Allows the last number dialed by a user to be automatically stored. The stored number can be redialed by pressing a single key.

· Remote Call Forwarding. Allows a station user to program call forward from a remote telephone.

· Speed calling. Allows a station user to place calls by entering the speed call digit code or pressing the programmed speed call button of a previously designated electronic group list for frequently dialed numbers.

· Third Number Billing, Blocking. Billing long distance charges against a third party directory number (different from the called parties directory number). Blocking prevents a caller from using the “third party” directory number from being used for billing.

· Three Way Calling. Allows a station user to conference with two other stations.

· Toll Restriction. Restricts the station user from placing long distance calls.

· Voice Mail. Allows an incoming call to be automatically forwarded to the users’ voice mail box at a Contractor’s message center when there is no answer. The user is given a burst of warning/ringing tones or some source of messaging/greeting for message waiting indication when off-hook. The voice mail feature shall be able to allow a station user access to a user’s voice mail box for retrieving, changing, deleting, or editing the messages. A voice mail feature should be able to store up to either 20 or 30 messages simultaneously.

Future Services. The local commercial communications services that satisfy the Government’s additional requirements in the future. The COR will classify service requirements as emergency, priority or routine services.

· Emergency Services. An important service that significantly affects the mission of a Very Important Person (VIP), a unit, or an organization.

· Priority Services. An essential service that affects the mission of a user, a unit, or an organization.

· Routine Services. With the exception of the emergency and priority services listed above, any other service can be considered as a routine service.

Holiday. Federal holidays as defined by the Office of Personnel Management (OPM).

Main Distribution Frame (MDF). The main distribution frame provides the demarcations for a copper-based cable pair via protected module connector blocks. A MDF is a wiring arrangement which cross-connects an electrical signal circuit coming from outside on vertical side and the internal circuit on the horizontal side. A MDF may also carry protective devices as well as function as a central testing point.

Maintenance Test. This test provides a measure of quality check on the connecting facilities. Tests typically include net loss, bit error rate, echo return loss, supervision signaling, etc.

Monthly Recurring Charge (RC). The monthly charge of a service item.

Non-Recurring Costs (NRC). A one time charge by the Contractor to activate a specific service.

Official Telephone Line. A telephone line serving directly from the Government-owned PABX.

APPENDIX 40

ACRONYMS

CLIN - Contract Line Item Number COR - Contracting Officer’s Representative DCO - Dial Central Office DSN - Defense Switch Network GFE - Government-Furnished Equipment KO - Contracting officer MRC - Recurring Charges NRC - Non-Recurring Charges SLIN - Sub Line Item Number SOW - Statement of Work image1.jpeg