SOW.docx

Combined Simplified Acquisition Procedure Statement of Work and Evaluation Template

Statement of Work

Procurement Request #: Click here to enter text.

Title: FY18 Oracle Priority Support Services Period of Performance: August 18, 2018 – August 17 - 2019

SECTION 1 – BACKGROUND

The Office of Public Health Preparedness and Response (OPHPR) has primary oversight and responsibility for all programs that comprise CDC's terrorism-preparedness and emergency-response portfolio. OPHPR aids in preparation and response to urgent national public health threats through an all-hazards approach to preparedness that primarily focuses on threats from natural, biological, chemical, nuclear, and radiological events. In support of OPHPR’s mission, the Division of Strategic National Stockpile (SNS) program facilitates public health emergency preparedness and response capacity at the federal, state, and local levels by providing inventories of countermeasure response assets, and coordinates with state and local governmental and nongovernmental partners on non-federal countermeasure response planning.

SECTION 2 – PURPOSE

To obtain Oracle Priority Support Annual Services to augment the division’s basic product support with technical services essential to reducing the occurrence and impact of system outages. Oracle Priority Support will deliver an advanced level of IT support that provides faster problem resolution through priority handling of service requests and proactive guidance.

SECTION 3 – SCOPE OF WORK

The contractor shall provide all labor, materials, and equipment required in order to provide Oracle Priority Support Service for DSNS. The contractor will provide a Technical Account Manager to provide personalized support and guidance, to lead quarterly reviews of technical issues experienced and resolved, and to provide detailed support metrics to ensure value of investment is realized. The contractor will provide a Senior Advanced Support Engineer for one hundred sixty hours to be used at the discretion of the customer for in-depth consultation and problem resolution. The contractor will prioritize and resolve service requests in the following manner:

· Severity 1 service requests: 90 percent response within 1 hour (available 24/7)

· Severity 2 service requests: 90 percent response within 2.5 local business hours

· Severity 3 service requests: 90 percent response by next local business day

· Severity 4 service requests: 90 percent response by next local business day The contractor will provide 24/7, time based alerts that notify assigned support engineers, support management and the Technical Account Manager when a service request is at risk of exceeding the identified support time frames.

SECTION 4 – MINIMUM VENDOR QULIFICATIONS

The vendor shall be an Oracle services authorized partner/reseller.

SECTION 5 – TASKS TO BE PERFORMED

The contractor shall provide Oracle Priority Support Service contract number 6836693 for the following DSNS CSI numbers:

The contractor shall provide the following additional supplemental labor resources in connection with support of the above CSI numbers:

SECTION 6 – GOVERNMENT FURNISHED MATERIALS

N/A

SECTION 7 – PERIOD OF PERFORMANCE

August 18, 2018 – August 17, 2019

SECTION 8 – PLACE OF PERFORMANCE

All work will be performed at the contractor’s facility.

SECTION 9 – DELIVERABLES/REPORTING SCHEDULE

SECTION 10 – TRAVEL

N/A

SECTION 11 – SPECIAL REQUIREMENTS

Vendor must be an authorized Oracle reseller.

Security requirements for federal information technology resources.

The contractor will not have physical or logical access to federal technology resources and the contractor will produce no IT work product.

Section 508 of the Rehabilitation Act (29 USC 794d)

HHSAR Provision, 352.239-73: Electronic and Information Technology Accessibility Notice

(a) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 and the Architectural and Transportation Barriers Compliance Board Electronic and Information (EIT) Accessibility Standards (36 CFR part 1194), require that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

(b) Accordingly, any offeror responding to this solicitation must comply with established HHS EIT accessibility standards. Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of the Section 508 Final Provisions can be accessed at http://www.access-board.gov/sec508/standards.htm.

(c) The Section 508 accessibility standards applicable to this contract are: 1194.21, .22, .31 .41, 205 WCAG 2.0 Level A & AA Success Criteria 302 Functional Performance Criteria 502 Inoperability with Assistive Technology 503 Applications 504 Authoring Tools 602 Support Documentation 603 Support Services

In order to facilitate the Government's determination whether proposed EIT supplies meet applicable Section 508 accessibility standards, offerors must submit an HHS Section 508 Product Assessment Template, in accordance with its completion instructions. The purpose of the template is to assist HHS acquisition and program officials in determining whether proposed EIT supplies conform to applicable Section 508 accessibility standards. The template allows offerors or developers to self-evaluate their supplies and documentation detail - whether they conform to a specific Section 508 accessibility standard, and any underway remediation efforts addressing conformance issues. Instructions for preparing the HHS Section 508 Evaluation Template are available under Section 508 policy on the HHS Web site http://hhs.gov/web/508.

In order to facilitate the Government's determination whether proposed EIT services meet applicable Section 508 accessibility standards, offerors must provide enough information to assist the Government in determining that the EIT services conform to Section 508 accessibility standards, including any underway remediation efforts addressing conformance issues.

(d) Respondents to this solicitation must identify any exception to Section 508 requirements. If a offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after award of a contract or order, that supplies or services delivered do not conform to the described accessibility standards, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

SECTION 12 – REFERENCE MATERIALS

N/A

SECTION 13 – PROJECT OFFICER

The Project Officer is:

Thomas Fox Centers for Disease Control and Prevention Program and Analysis Branch, Division of Strategic National Stockpile 1600 Clifton Road NE, Mail Stop DO8 Atlanta, Georgia 30329

Preferred method of communication: E-mail

Evaluation Factors

Procurement Request #: Click here to enter text.

Title: Click here to enter text. Period of Performance: Click here to enter text.

(Note: Evaluation factors should only be included in the Request for Quotations (RFQ). Evaluation information should not be included in the resulting contract award.

Technical evaluation factors permit an objective assessment of the merits of individual proposals against standards and the requirement described in the Statement of Work, rather than against other proposals. Technical evaluation factors should be tailored for the specific requirement.

Price evaluation is also required.

See below for an example of basic evaluation factors, both technical and price.

1. Technical Evaluation:

Contractors are to provide a discussion of their technical approach for providing the services required for this Purchase Order. Provide information reflecting experience of assigned staff, including a detailed resume, biography, or curriculum vitae (CV) of each candidate.

This criterion will be evaluated according to the soundness, practicality, and feasibility of the Contractor’s technical approach for providing the services required for this Purchase Order.

1. Price Evaluation:

A price analysis of the quote will be conducted to determine the reasonableness of the Contractor’s price.

This section should also include a statement regarding the relative importance of the evaluation factors. Delete this note before submitting the Evaluation Factors.)

PGO Combined SAP SOW & Evaluation Template – July 2013