209-25 Sample GSA 7-21-25.pdf

GENERAL SERVICE AGREEMENT

THIS AGREEMENT is made and entered into this ____ day of ____________, 20__, by and between the City of Thornton, a Colorado home rule municipality, in the State of Colorado (hereinafter, “Thornton”) and _____________ (the “Service Provider”). Thornton and Service Provider hereafter may be referred to collectively as, the “Parties” or individually as the “Party.”

I. RECITALS

A. Thornton has determined that over the term of this Agreement, from time to time, the need will exist for the provisioning of certain services in connection with Armed Guard Security Services, Project No. 209-25 (the Project); and

B. Service Provider has held itself out to Thornton as having the requisite expertise and experience to perform the required Services for the Project.

In consideration of the covenants and promises contained in this Agreement and Recitals incorporated herein, which their sufficiency is acknowledged by Service Provider and Thornton, the Parties agree as follows:

II. TERMS AND CONDITIONS

A. Description of Services, Work. Service Provider shall provide armed guard security services for Thornton’s City Hall and Municipal Court buildings during normal building operations and after-hours as needed. Service Provider shall provide and maintain up to date guard training and weapons training.

B. Service Provider Responsibilities, Scope of Services/Work. Service Provider will furnish all of the labor, supplies and materials, equipment, printing, and any other facilities or resources required to perform and complete the Services described in the attached Exhibit A, hereafter also called, “Service Provider’s Scope of Services” the “Services” or “Work”.

C. Commencement Date, Term.

1. This Agreement shall commence on January 1, 2026 or as indicated above and terminate on December 31, 2032, or upon Thornton providing Service Provider with seven (7) Calendar Days advance written notice, whichever occurs first.

2. Thornton may renew this agreement at the same prices, terms and conditions as specified in G.4 Compensation for up to five (5) additional years by issuance of Purchase Order and signed Amendment.

3. Notwithstanding the foregoing, if Notice to Proceed for Services has been issued by Thornton to Service Provider and the Services will not be completed as of the Agreement termination date, and if Thornton desires Service Provider to complete the Services, the terms and conditions of this

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Agreement shall survive the termination date of the Agreement and continue until the Services are completed to Thornton’s satisfaction.

D. Contract Documents.

1. The following documents, which includes any exhibit and attachment listed, contained or referenced in the contract documents, by this reference, are incorporated, verbatim, and will hereafter be, the Agreement:

a. Approved Amendments to this Agreement; and

b. This General Service Agreement (together with Exhibits).

2. In the event there is a conflict between any of the above-listed documents, the provisions of the document listed first in order shall govern over those documents listed in descending order in subparagraph D.1 above after the first listed document.

3. Service Provider may need additional documents to perform the required

Work and Services, or to clarify certain aspects of the Work and Services, that are not listed in Section D.1 above. Such documents, unless specifically identified as such, are not Contract Documents. These documents, by way of example include, but are not limited to:

a. The Request for Proposals (including Addenda);

b. The Service Provider’s response to the Request for Proposals;

c. Other Thornton policies and procedures as applicable.

d. Other as appropriate

E. Cooperative Purchasing

1. Thornton encourages the proper use of cooperative purchasing and reserves the right to make this agreement available to other governmental agencies seeking like equipment, goods, or services. Other agencies using this agreement must do so according to regulations established by their individual organizations and accept sole responsibility for its use. The terms and conditions of any resulting transaction shall be exclusively between the buyer and the seller. Buyers and sellers from other municipalities and political subdivisions using this agreement in a cooperative or “piggy-back” fashion, agree to defend and hold harmless Thornton from any dispute or action arising from its use.

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F. Personnel

1. Service Provider shall perform the Services with the employees, subcontractors, agents and all other persons (“Personnel”) identified in the attached Exhibit B, unless otherwise authorized in writing by Thornton.

2. Service Provider shall employ competent Personnel at all times during the performance of the Work. Service Provider shall be responsible for acts and omissions of its Personnel working for Service Provider. Service Provider shall enforce strict discipline and good order among its Personnel performing the Work.

3. The person in charge shall represent Service Provider and communications given to the person in charge shall be as binding as if given to Service Provider. Important communications will be confirmed in writing. Other communications shall be similarly confirmed on written request.

4. Thornton, at any time, may revoke its approval of any person who is not performing in a manner satisfactory to Thornton, and Service Provider shall remove the objectionable person from the Work and replace them with someone acceptable to Thornton.

G. Compensation.

1. Remuneration. Thornton agrees to pay Service Provider for the satisfactory progression and completion of the Services:

a. The agreed upon unit prices as set forth in Service Provider’s proposal

(“Unit Pricing”); and/or

b. The billable hourly rates set forth in the attached Exhibit C, Schedule of Charges (“Hourly Rates”).

Notwithstanding which prescribed payment method is used, Thornton, in its reasonable discretion, may select one (1) or a combination of the aforementioned payment methods to compensate Service Provider.

Likewise, the Parties by written amendment may convert from one (1) approved payment method to another under this Agreement. Service Provider further understands any compensation received from Thornton is subject to a “NTE” amount as provided for in Exhibit C.

2. Purchase Order Required. No work shall be performed without a Purchase

Order from Thornton issued to the Service Provider.

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3. Invoicing.

a. Unless directed otherwise by Thornton’s representative, Service Provider shall submit and send a detailed invoice in .pdf format to ap.invoices@ThorntonCo.gov.

b. Due Date. Compensation shall be due and payable thirty (30)

Calendar Days after date of receipt by Thornton of a complete and correct invoice.

c. Hourly Rate. Payments to Service Provider based on billable hourly rate and eligible reimbursable expenses shall include hourly breakdowns for all personnel and shall show an itemization of other charges.

d. Required Invoice Information. Each invoice shall reference your assigned Purchase Order Number. Invoices shall also include a summary of the initial Agreement amount, amendments, total Agreement amount, and current billing and payment summaries.

4. Billable Rate Changes.

a. The billable hourly rates shall remain fixed for, at a minimum, the initial twelve (12) month term, or the first anniversary of the Agreement, whichever one applies (“First Term”). Service Provider may request an increase to the Billable Rate after the First Term and any subsequent Term provided Service Provider gives Thornton written notice a minimum of sixty (60) Calendar Days before the upcoming term.

b. Under no circumstances shall any billable hourly rate increase exceed the inflation rate based on the Denver-Aurora-Lakewood Consumer Price Index and published by the Bureau of Labor Statistics or as agreed to in writing by Thornton. The revised Billable Rate shall only be effective by written Amendment of this Agreement executed by Thornton.

H. Changes to Service Provider’s Scope of Services.

1. A change in the Service Provider’s Scope of Services shall constitute any change or amendment of Services, which is different from or additional to Service Provider’s Scope of Services as defined in Exhibit A of this Agreement.

2. Work thereunder. All Minor Changes shall be made in writing and signed by the authorized representatives of both Parties.

mailto:ap.invoices@cityofthornton.net

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3. No change to the General Scope of Services, including any requested changes to contractually established billable/unit rates, shall be effective or paid unless authorized by a written Amendment executed by Thornton’s City Manager (“Manager”) or Manager’s designee(s) with the same formality as this agreement.

4. Except as expressly provided herein, no agent, employee, or representative of Thornton has the authority to change or modify - directly or by an implied course of action, the Scope of Services or the terms of this Agreement.

5. If Service Provider proceeds without such written authorization, then

Service Provider shall be deemed to have waived any claim for additional compensation, including a claim based on a theory of promissory estoppel, unjust enrichment, quantum meruit, or implied Agreement.

I. Compliance with All Laws and Regulations.

1. All of the Services performed under this Agreement by Service Provider shall comply with all applicable laws, rules, regulations, and codes of the United States and the State of Colorado and with the charter, ordinances, and rules and regulations of Thornton.

2. The Service Provider’s attention is directed to the fact that all applicable state and federal laws, county and city ordinances, licenses and regulations of all authorities having jurisdiction over this Agreement and the Services shall apply to this Agreement throughout and they will be deemed to be included in this Agreement the same as though herein written out in full.

J. Confidentiality Obligations.

1. To the extent Service Provider requires Thornton to provide Service Provider with its reports and other data (“Confidential Information”) as may be available to Thornton and reasonably required for Service Provider to perform the Services, Service Provider will keep Thornton’s Confidential Information secret and will not disclose it to any third party, take or misuse any of the Thornton’s Confidential Information, or any other information Service Provider acquires or has access to because of its provision of Services.

2. At all times this Agreement is in effect, Service Provider will not use or seek to use any of Thornton's Confidential Information for the Contractor's own benefit or for the benefit of any other person or business or in any way adverse to Thornton's interests.

3. Thornton's Confidential Information is Thornton's exclusive property, therefore, on Thornton's request or the termination of this Agreement, Service Provider will promptly return Thornton’s Confidential Information including all

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4. After this Agreement terminates, the Service Provider will preserve and not disclose directly or indirectly to any third party Thornton's Confidential Information and will promptly advise Thornton of any unauthorized disclosure or use of its Confidential Information by any person or entity.

5. Service Provider is authorized by Thornton to retain copies of its documents at Service Provider expense.

6. In regards to any electronic devices with data storage capability, including but not limited to, computers and copiers used by the Service Provider in connection with the performance of Services pursuant to this Agreement, Service Provider represents the following:

a. All devices, such as copiers or fax machines that are not intended to be a data storage devise for purposes of performing the Services shall be routinely scrubbed, either manually or automatically, to delete any Confidential Information related to the Services.

b. When any electronic device with data storage capacity is taken out of service, all such devises will be securely scrubbed of all data related to Thornton’s Project and all data storage drives will be physically destroyed before disposing of the device to insure no Confidential Information belonging to Thornton could ever be retrieved from such device.

K. Ownership of Work Product.

1. All Services, data, drawings, designs, plans, reports, studies, computer programs (nonproprietary), computer input and output, analyses, tests, maps, surveys, or any other materials (“Work Product”) developed by Service Provider shall be the sole and exclusive property of Thornton. Service Provider agrees to transfer the Work Product’s copyright, trademark, or other intellectual property rights for no additional cost to Thornton. However, any reuse of Work Product other than for the specific intended purpose of this Agreement by Thornton without written authorization by Service Provider will be at Thornton’s risk.

2. Before disposing of any Work Product materials Service Provider shall provide Thornton with a ten (10) Calendar Day written notice indicating it has Work Product materials, to give Thornton a reasonable opportunity to take physical possession of Work Product materials.

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3. Aerial photography supplied by Thornton to Service Provider shall not be utilized for any purpose other than to perform the Services on behalf of

III. MISCELLANEOUS TERMS

A. Indemnification. To the fullest extent permitted by law, Service Provider agrees to defend, indemnify and hold harmless Thornton, its officers, agents and employees, from and against all liability, judgments, damages or losses which arise out of, result from, or are in any manner connected with the Services to be performed under this Agreement, to the extent it is determined such liability, judgments, damages or losses were caused by the negligent acts, errors, or omissions of Service Provider, any subcontractor of Service Provider, or any officer, employee or agent of Service Provider, or anyone else employed directly or indirectly by any of them or anyone for whose acts any of them may be liable and will pay to Thornton any expenses incurred by reason of such liability, judgments, damages or losses, including, but not limited to, court costs and reasonable attorneys’ fees incurred in defending or investigating such claims. Such payments on behalf of Thornton shall be in addition to any and all other legal remedies available to Thornton and shall not be considered Thornton’s exclusive remedy.

B. Insurance. The Service Provider agrees to procure and maintain in force during the term of this Agreement, at its own cost, the following coverages:

1. Worker’s Compensation Insurance. Workers' Compensation Insurance as required by the Labor Code of the State of Colorado and Employer's Liability Insurance. Statutory limits are required. Evidence of qualified self-insured status may be substituted.

2. Commercial General Liability Insurance (MINIMUM LIMITS)

a. Each Occurrence $2,000,000

b. Products/Completed Operations Aggregate $1,000,000

c. Personal and Advertising Injury $1,000,000

d. General Aggregate $2,000,000

The policy shall include coverage protecting against bodily injury, property damage, and personal injury claims arising from the exposures of (i) premises-operations; (ii) products and completed operations including materials designed, furnished, and/or modified in any way by Service Provider; (iii) independent subcontractors; (iv) contractual liability risk covering the indemnity obligations set forth in this Agreement; and (v) where applicable, liability resulting from explosion, collapse, or underground exposures. The coverage shall not exclude faulty workmanship as a covered occurrence.

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If the above insurance is written on a claims-made form, it shall continue for three (3) years following termination of this Agreement. The insurance shall provide for a retroactive date of placement prior to or coinciding with the effective date of this Agreement.

3. Automobile Liability Insurance. Automobile Liability Insurance with minimum combined single limits for bodily injury and property damage of not less than one million dollars ($1,000,000) for any one (1) occurrence. This insurance will insure against bodily injury and/or property damage arising out of the Service Provider’s operation, maintenance, use, loading or unloading of any auto including owned, non-owned, hired, and employee autos.

4. Additional Insured. The Service Provider shall name Thornton, its officers, agents, and employees as additional insureds with respect to the Commercial General Liability and Auto Liability coverages required herein.

5. Certificates of Insurance. An initial Certificate of Insurance shall be completed and forwarded, along with the Additional Insured Endorsement, to Thornton by the Service Provider’s Insurance Agent(s) as evidence that policies providing the required coverages, conditions, and minimum limits are in full force and effect and shall be subject to review and approval by Thornton prior to commencement of any Services under this Agreement.

a. The Vendor’s contact information, including, name, phone number, and e-mail address for future inquires and updates,

b. The Agreement or Project name and number associated with the Certificate of Insurance; and

c. All Endorsement pages.

These documents shall be sent to:

City of Thornton Attention: Denise Serna, Purchasing Analyst 9500 Civic Center Drive Thornton, CO 80229-4326

Subsequent Certificates of Insurance indicating renewal of coverage(s) shall be sent to Thornton’s Risk Manager at certificatesofinsurance@ThorntonCo.gov no later than thirty (30) Calendar Days prior to the expiration date along with the renewal Additional Insured Endorsement, and shall indicate “Renewal COI” and the Project Number in the e-mail subject line. Thornton reserves the right to request and receive a certified copy of any policy and any endorsement thereto. Service Provider mailto:certificatesofinsurance@cityofthornton.net

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6. Failure to Insure. Failure on the part of the Service Provider or subcontractor to procure or maintain policies providing the required coverages, conditions, and minimum limits shall constitute a material breach of Agreement upon which Thornton may immediately terminate this Agreement, or at its discretion, Thornton may procure, or renew any such policy, or any extended reporting period thereto, and may pay any and all premiums in connection therewith, and all monies so paid by Thornton shall be repaid by Service Provider to Thornton upon demand, or Thornton may offset the cost of the premiums against any monies due to Service Provider from Thornton.

7. Other Insurance Requirements.

a. Service Provider shall procure and maintain and shall cause any subcontractor of the Service Provider to procure and maintain the minimum insurance coverages listed herein. Such coverages shall be procured and maintained with forms and insurers acceptable to Thornton. All coverages shall be continuously maintained to cover all liability, claims, demands, and other obligations assumed by the Service Provider pursuant to this section. The coverage shall not exclude faulty workmanship as a covered occurrence. In the case of any claims-made policy, the necessary retroactive dates and extended reporting periods shall be procured to maintain such continuous coverage.

b. Every policy required above shall be primary insurance and any insurance carried by Thornton, its officers, or its employees shall be excess and not contributory insurance to that provided by the Service Provider. The Service Provider shall be solely responsible for any deductible losses under the policies required above.

c. Service Provider shall not be relieved of any liability, claims, demands, or other obligations assumed pursuant to this Agreement by reason of its failure to procure and maintain insurance, or by reason of its failure to procure or maintain insurance in sufficient amounts, durations, or types.

d. All policies shall include a provision that the coverages afforded under the policies shall not be canceled or materially changed prior to the natural termination date or until at least thirty (30) Calendar Days prior written notice has been sent to Thornton. The Certificate(s) shall indicate the form used, if any, under which this provision is included.

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C. Independent Contractor.

1. It is understood and agreed by and between the Parties that the status of the Service Provider shall be that of an independent contractor and of a person retained on a contractual basis to perform professional and/or technical services for limited periods of time and it is not intended, nor shall it be construed, that the Service Provider is an employee or officer of Thornton under Chapter VII of the City Charter, or Chapter 54 of the City Code, or for any purpose whatsoever.

2. Without limiting the foregoing, the Parties hereby specifically acknowledge that the Service Provider is not entitled to unemployment insurance benefits unless unemployment compensation coverage is provided by the Service Provider or some other entity besides Thornton, that the Service Provider is not entitled to Workers’ Compensation benefits from Thornton and that the Service Provider is obligated to pay federal and state income tax on any monies earned pursuant to this Agreement. The Parties further acknowledge that the provisions of this paragraph are consistent with the Service Provider’s insurance obligations that are set forth in this Agreement.

D. Governmental Immunity. The Parties hereto understand and agree that Thornton, its officers, and its employees, are relying on, and do not waive or intend to waive by any provision of this Agreement, the monetary limitations or any other rights, immunities and protections provided by the Colorado Governmental Immunity Act, C.R.S. 24-10-101 et seq., as from time to time amended, or otherwise available to Thornton, its agents, officers, or employees.

E. Grounds for Termination.

1. Termination for Convenience by Thornton. In the event this Agreement is terminated for convenience, Thornton shall issue a written Notice to Terminate and Service Provider will be paid for all Services previously authorized and completed up to the date of Termination. Service Provider shall not be entitled to profit or overhead on uncompleted Services.

2. Termination for Cause. If Service Provider substantially or materially breaches the terms of this Agreement, or defaults in fulfilling the applicable terms and conditions of this Agreement shall be cause to terminate this Agreement and Thornton may seek to exercise all available legal and/or equitable remedies.

3. Termination for Non-Appropriations. In the event that Thornton City Council fails to appropriate funds for the continuation of this Agreement for any fiscal year past the initial year, Thornton may, at the beginning of the fiscal year for which the City Council does not appropriate such funds and upon prior written notice as provided for, may terminate this Agreement without penalty and be released of further obligations.

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F. Notice. Any notice or communication between Service Provider and Thornton which may be required, or which may be given, under the terms of this Agreement shall be in writing, and shall be deemed to have been sufficiently given when directly presented or sent pre-paid, first class, United States mail, addressed as follows:

THORNTON: City of Thornton

Attention: Andrew Miskell, CPPB, Purchasing Manager 9500 Civic Center Drive Thornton, CO 80229-4326

SERVICE PROVIDER: ____________________

Attention: ____________

G. Applicable Law, Venue, Statute of Limitations. This Agreement shall be governed by the laws of the State of Colorado. Any legal action concerning the provisions hereof shall be brought in the District Court, County of Adams, State of Colorado.

Any action arising out of or relating to this Agreement or the Services asserted by the Service Provider against Thornton shall be brought within two (2) years from when the action accrued, pursuant to C.R.S. § 13-80-102(h).

H. Assignment. Service Provider agrees not to assign, pledge, or transfer its duties and rights in this Agreement, in whole or in part, without first obtaining the written consent of the Manager.

I. No Waiver of Rights. No assent, expressed or implied, to any breach of any one

(1) or more of the terms and conditions of this Agreement shall be deemed to be or taken to be by Thornton a waiver of any subsequent breach of any such terms and conditions.

J. Inspection of Records. In connection with the Services performed hereunder, Thornton and any of its duly authorized representatives shall have access to all of Service Provider’s books, documents, papers, and any other records of Service Provider which relate to the Services. Service Provider further agrees that such records shall contain information concerning the personnel who performed the Services, the specific tasks they performed, and the hours they worked. Service Provider shall retain these records for three (3) years after termination of this Agreement.

K. Conflict of Interest. Service Provider agrees that it and its subsidiaries, affiliates, subcontractors, principals, or employees shall not engage in any transaction, activity, or conduct which would result in a conflict of interest. Service Provider represents that it has disclosed any and all current or potential conflicts of interest. A conflict of interest shall include transactions, activities, or conduct that would affect the

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L. Coordination of Services. Service Provider shall fully coordinate its services with other service providers, contractors, or other entities performing Services on the Project that interfaces with or is affected in any way by Service Provider’s services, and with any interested city or other governmental agencies.

M. Non-Discrimination. Service Provider, its agents, employees, and subcontractors shall not discriminate on the basis of race, color, creed, national origin, ancestry, age, gender, religion, or mental or physical disability in any policy or practice.

N. Advertising, Public Disclosure. Service Provider shall not include any reference to this Agreement or to Services performed hereunder in any of its advertising or public relations materials without first obtaining the written approval of the Manager or their designee.

O. Time is of The Essence. The Parties agree that in the performance of the terms and requirements of this Agreement by Service Provider that time is of the essence.

P. Inurement. The rights and obligations of the Parties set forth herein shall inure to the benefit of and be binding upon the Parties hereto and their respective successors and assigns permitted under this Agreement.

Q. Headings. The headings contained in this Agreement are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.

R. Joint Venture. If a Joint Venture, participants shall be jointly and severally liable to

Thornton for the performance of all duties and obligations of Service Provider set forth in this Agreement.

S. Taxes and Licenses. Service Provider shall promptly pay, when they are due, all taxes, excises, license fees, and permit fees of whatever nature applicable to the services and shall take out and keep current all required municipal, county, state, or federal licenses required to perform the work. Service Provider shall furnish Thornton, upon request, duplicate receipts or other satisfactory evidence showing or certifying to the proper payment of all required licenses and taxes. Service Provider shall promptly pay, when due, all bills, debts, and obligations it incurs performing the Services and allow no lien, mortgage, judgment, or execution to be filed against land, facilities, or improvements owned by Thornton.

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T. Severability. In the event any of the provisions, or applications thereof, of this Agreement are held to be unenforceable or invalid by any court of competent jurisdiction, the validity and enforceability of the remaining provisions, or applications thereof, shall not be affected.

U. No Third Party Beneficiaries. The enforcement of the terms and conditions of this

Agreement and all rights of action relating to such enforcement, shall be strictly reserved to Thornton and Service Provider nothing contained in this Agreement shall give or allow any such claim or right of action by any other or third person on such Agreement. It is the express intention of Thornton and Service Provider that subcontractors and any other persons other than Thornton or Service Provider receiving any benefits from this Agreement shall be deemed to be incidental, and not intended, beneficiaries only.

V. Electronic Signatures and Electronic Records. The Parties consent to the use of electronic signatures. The Agreement, and any other documents requiring a signature hereunder, may be signed electronically by the Parties in the manner specified by any applicable City regulation, rule, and/or ordinance. The Parties agree not to deny the legal effect or enforceability of the Agreement solely because it is in electronic form or because an electronic record was used in its formation. The Parties agree not to object to the admissibility of the Agreement in the form of an electronic record, or a paper copy of an electronic document, or a paper copy of a document bearing an electronic signature, on the ground that it is an electronic record or electronic signature or that it is not in its original form or is not an original.

W. Entire Agreement. The Parties acknowledge and agree that the provisions contained herein constitute this entire Agreement and that all representations made by any officer, agent, or employee of the respective Parties unless included herein are null and void and of no effect. No alterations, amendments, changes, or modifications to this Agreement, except those that are expressly reserved herein to the Manager or their designee, shall be valid unless they are contained in an instrument that is executed by the Parties with the same formality as this Agreement.

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This Agreement is expressly subject to and will not become effective or binding on Thornton until it is fully approved and executed by Thornton.

APPROVED AS TO LEGAL FORM: CITY OF THORNTON, COLORADO:

Tami Yellico, City Attorney

By:

Michael J. Hickman Kimberly Newhart Senior Assistant City Attorney Finance Director

ATTEST: CITY OF THORNTON, COLORADO:

Kristen Rosenbaum, City Clerk Sean Saddler, PE Support Services Director

ATTEST FOR FIRM SIGNATURE:

(If corporation)

Signature

Print Name

Title

INSERT FIRM NAME:

Signature

Print Name

Title

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EXHIBIT A

SERVICE PROVIDER’S SCOPE OF SERVICES

The Guards shall guard and protect all real and personal property at Thornton’s City Hall and Municipal Court. The Guards shall be responsible for protection of Thornton property and environs as well as the safety of individuals in the buildings. Guards may rotate positions and locations as approved by Thornton’s identified Representatives. Thornton’s primary representatives shall be the Maintenance Services Manager and the Court Administrator, unless otherwise notified in writing.

The term “Guard(s)” shall mean armed Guards performing security screening and Court Bailiff duties.

VENDOR GENERAL REQUIREMENTS

A. Vendor (Vendor) Requirements:

The Vendor agrees not to allow any person to perform armed Guard Work, in excess of fourteen (14) hours in any twenty-four (24) hour period unless the work periods are separated by an eight (8) hour non-duty period. This shall include total Work hours at other locations or at a secondary employment. Further, each Guard shall have at least twenty-four (24) consecutive hours off each week and will normally have two (2) such periods, preferably consecutive. Exceptions can be made on rare occasions when Council Meetings run longer than expected (Guards may not abandon post without other coverage while City Hall remains open or public meetings are in progress).

Thornton may designate a minimum and maximum total hours per day and per week, per Guard, to ensure post familiarity as well as performance proficiency.

The Vendor shall have an established local office and a Central Operations Office (can be at same location) for the purpose of overseeing and providing functions of security Work. The local office, if different from the Central Operations Office, shall be located within the front range area including Fort Collins, Denver and Colorado Springs corridor.

The Vendor shall have a minimum of five (5) years’ experience performing or providing security Work of this type, and the Guards assigned by Vendor to Thornton’s account must be properly trained/certified to conduct the required services, as further outlined below.

1) Proficiency and Certification Requirements:

Vendor shall take all steps necessary to ensure that all Guards assigned to Thornton have demonstrated proficiency in the use and handling of firearms, tasers, and other security equipment as appropriate. The Thornton Police Department reserves the right to verify an individual’s proficiency.

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2) Adherence to Requirements:

Vendor shall comply with all applicable federal, state and local security service laws and the rules and regulations of any lawful regulatory body acting hereunder, including amendments and changes as they occur.

Vendor shall ensure Guards assigned to Thornton have all required certification credentials and licenses at all times. Each Guard assigned to Thornton shall have attained these credentials prior to the assignment of security duties.

Vendor shall furnish Thornton’s Representative a list, in writing, of personnel with their assigned license or permit number. Vendor shall provide an updated list to Thornton’s Thornton Representative as changes occur.

Travel time or expenses to and from the Court and City Hall buildings for Vendor’s personnel are not allowable (see Sample Agreement).

TRAINING

Vendor shall provide all training not unique to Thornton and subsequent to initial orientation and on-site placement. Thornton will provide specific on-site training in relation to Thornton’s guidelines and procedures for Guards for both the Municipal Court and City Hall.

It is inevitable that, in many instances concerning criminal or emergency situations, Guards will be the first individuals on the scene. The Guards’ reaction to the situation could make the difference between successfully protecting lives and property, or disaster. Vendor shall train Guards to view the serious consequences that could arise from inappropriate action or inaction.

Vendor personnel assigned to Thornton shall be required to attend a pre-assignment training course provided by the Vendor that conducts certified firearms, and taser training.

Vendor shall be responsible for training and managing the Guards. Vendor shall ensure each Guard assigned to Thornton has understanding of the following:

• Operational knowledge of contract security services;

• Public relations;

• Personal appearance;

• Maintenance of uniform and/or equipment;

• Attendance requirements;

• Communication skills;

• Teamwork skills;

• Sound judgment and discretion;

• Ability to handle multiple tasks and prioritize effectively;

• Basic note taking and reporting;

• Basic role of public law enforcement;

• Prevention versus apprehension;

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• Search and seizure;

• Arrest powers;

• Use of force;

• How to handle emergencies, which includes, but is not limited to, the following items: crimes in progress, bomb threats, fires, explosions, riots, medical crises, and proper response to alarms;

• Inspections;

• Basic interviewing techniques;

• Basic patrol techniques;

• Safeguarding of valuable property;

• Surveillance;

• Safety;

• Basic firearms, tasers; night stick, disabling spray, and handcuff training; and

• Various security devices and equipment includes, but is not limited to, the following items: Parcel X-Ray machine, Magnetometer, and handheld scanner.

A. Firearms Training should include, but not necessarily be limited to, the following:

• Vendor and Thornton’s policies on use of weapons;

• Legal limitation and restrictions;

• Basic firearms safety;

• Care and cleaning of firearms;

• Basic pistol training;

• Taser use and handling; and

• Combat firing qualification and certification.

Guards assigned to new posts shall be oriented and instructed by Vendor’s supervisor before commencing the tour of duty. Instruction shall be comprehensive so that Guards may effectively and efficiently perform the duties required.

B. Formal classroom basic training shall include:

• Prevention/protection training; in such areas as patrolling, checking for hazards, personnel control, access control, identification, and law enforcement/private security relations.

• Enforcement training; should include such areas as surveillance, searching techniques, handling of juveniles, traffic control, enforcement of employee work rules and regulations, observation/description, criminal/civil law, and interviewing techniques.

• General emergency services training; including such areas as first aid, defensive tactics, fire emergencies, communications, crowd control, and crimes in progress.

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• Specific problems training; including vandalism, arson, burglary, robbery, theft, drugs/alcohol, employee theft, sabotage, espionage, and terrorism.

Supervised on-the-job training means that personnel receive close observation and supervision. Merely being assigned to a job will not be considered on-the-job training. Thornton may require evidence of satisfactory completion of required training for all Guard personnel assigned to Thornton.

Thornton will provide initial orientation of the sites and familiarization with the Post Orders. Vendor shall be responsible for orienting all Guard personnel including any replacement personnel.

Training of replacement personnel will be identical to the initial Guard service training and the expense thereof shall be the sole responsibility of Vendor.

All expenses associated with training personnel shall be borne by and be the sole responsibility of Vendor.

Thornton may waive training requirements if the training and the experience of the prospective personnel is such that Thornton deems that further training is unnecessary. Any such waiver must be requested in writing by the Vendor, for approval by the Court Representative or designee.

IN NO INSTANCE WILL THE GUARD(S) ACT IN THE CAPACITY OF A POLICE

OFFICER AND THE POWER OF ARREST WILL BE LIMITED TO THAT OF A

PRIVATE CITIZEN. In the event of any criminal activity or arrest, immediate notification of the Thornton Police should be accomplished directly by phone or radio.

The Guard(s) shall contact Thornton’s designated 9-1-1 Dispatch Center, if Guard(s) has accessibility to radio or phone. If an incident is not an emergency, Thornton Representative or their designee(s) should be contacted for direction.

Vendor may periodically request an additional guard to be stationed at either the Court or City Hall for the purposes of accommodating necessary training. Written approval for the additional personnel must be provided prior to commencing with the additional staffing on site. Additional personnel and training remain subject to any established NTE amounts unless the NTE amount is approved in writing by Thornton.

EQUIPMENT AND UNIFORMS

Except where otherwise specified, Vendor shall furnish all equipment and material necessary for the performance of services, including uniforms, badges, side arms, tasers, disabling spray, and handcuffs. In the event that it is necessary for Vendor to use designated Thornton radio frequencies, Vendor shall do so only after receiving written permission from Thornton’s Representatives.

A complete and distinct uniform shall be worn. It shall not be of such a cut, design, color, or decoration as to allow the wearer to be mistaken for a Thornton Police Officer. The uniform

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ACCOUNTABILITY FOR THORNTON PROPERTY

All property furnished by Thornton under the established Agreement shall remain the property of Thornton. Any property furnished by Thornton to fulfill contractual requirements which is lost or damaged, resulting from improper use or negligence by Vendor’s employees shall be repaired or replaced by Thornton. The costs of such repairs or replacements will be billed to Vendor or deducted from invoices due Vendor. All Guards shall sign in/out in the guard log for Thornton Representatives, giving the disposition of any equipment required for use during their shift.

USE OF THORNTON PROPERTY/EQUIPMENT

Vendor’s employees shall not disturb books or papers on desks, in open desk drawers or in files or cabinets, or use any Thornton property/equipment such as computers, copy machines, adding machines, TVs, video equipment, or telephones unless use of such equipment is required as a job function or is otherwise approved by Thornton’s Representatives. Guards who must eat while on their tour of duty shall leave the area in which they eat clean and free of refuse.

SAFEGUARDING THORNTON PROPERTY

Vendor shall take all reasonable precautions to safeguard and protect Thornton property.

In the event there is loss, theft, or damage, it shall be reported to Thornton’s Representatives or designees immediately upon finding. If there is reasonable cause to believe contract personnel may have been involved, Thornton may require (at Vendor’s expense) a polygraph test for those so implicated. The tests shall be administered by a polygraphist that has been approved by Thornton’s Representatives or camera technology as used by Thornton.

PERIODIC MEETINGS

In order to facilitate the service performed by Vendor, the corporate executives of Vendor, or such other officers as specified, are expected to meet with Thornton’s Representatives.

The purpose of such meetings shall be to review the performance of Vendor, as well as areas in need of service and operating issues of mutual concern to the parties involved.

Meetings will be held at Thorton City Hall at a schedule mutually agreeable, typically on a quarterly basis. Thornton will incur no additional charges for meetings with Vendor management or executives.

In addition to periodic meetings with Thornton’s Thornton Representatives or designee(s), Vendor will perform on-site visits at least once per quarter every year to evaluate the Guard’s work. Results of such visits are to be included in periodic reports as listed in B.12 Reports.

The cost for such visits are inclusive in the billable rates for guard services.

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REPORTS

Vendor shall designate a supervisor who shall submit daily Reports to Thornton’s Representatives concerning activity at each site and the supervisory checks of assigned Guard(s) and concerning any unusual circumstances reported in writing by the Guard(s).

The reports shall include the following at a minimum:

1. Number of visitors;

2. Maintenance issues identified;

3. Reports of incidents;

4. Reports of confiscated contraband; and

5. Reports of Guard activities, including time in and out at each site, perimeter patrols, etc.

In addition, a supervisor, other than a guard assigned to the facility, shall submit monthly summary reports summarizing the information reported in daily reports.

• Be responsible for random checks, inspection and monitoring of Vendor’s Work;

• Ensure compliance with the established Agreement requirements; and

• Follow through to assure all defects and omissions are corrected.

REPLACEMENT OF PERSONNEL

Notwithstanding the requirements of the General Service Agreement, Article III, Miscellaneous Terms, Paragraph L, Coordination of Work, at Thornton’s request, Vendor shall remove Guards immediately from assignment who are involved in any of the activities listed below during the term of this assignment. Thornton further reserves the right to approve any reassignment or replacement of assigned personnel. These shall include, but are not limited to:

• Conviction of any felony, and/or conviction of any misdemeanor which reflects unfavorably on Thornton;

• Suspension or revocation of Colorado’s Driver License;

• Formally charged with a criminal offense, the nature of which may make him/her unable to meet the minimum qualifications;

• Neglect of duty, which includes, but is in no way limited to: sleeping while on duty, unreasonable delays or failure to carry out assigned tasks, conducting personal affairs during official time, and refusing to render assistance or cooperation in upholding the integrity of the security program;

• Falsification of unlawful concealment, removal, mutilation or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records;

• Disorderly conduct, which includes, but is not limited to, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting;

• Participation in disruptive activities which interfere with the normal and efficient operations of Thornton;

• Theft, vandalism, or any other criminal actions;

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• Selling, consuming or being under the influence of intoxicants, drugs, or other substances which produce similar effects;

• Improper use of official authority, or credentials;

• Unauthorized use of communication equipment or Thornton property;

• Misuse of weapon(s);

• Violation of security procedures and regulations; and

• Engagement in any other such activity, which, in Thornton’s opinion, may constitute improper conduct or dereliction of assigned duties.

Vendor shall immediately replace any of its employees so removed with personnel meeting or exceeding the minimum requirements outlined in this Scope of Work.

Any additional expense resulting from such action will be borne by, and shall be paid by Vendor, and will not be reimbursed by Thornton.

GUARD MINIMUM QUALIFICATIONS

It is understood by both Parties hereto that personnel performing Guard duty must be alert at all times. Vendor shall ensure that all of its Guards meet the following minimum standards. Vendor shall not assign any Guard(s) to the facility, which fail to meet the minimum standards without written consent from Thornton’s Representatives or designee:

• Be an employee of the Vendor;

• Ability to be mindful, aware, and alert of visitors, personnel, facility, and exterior surroundings;

• Twenty-one (21) years or older;

• Ability to read, write, and speak the English language fluently; Spanish fluency in addition is desirable;

• High school education or equivalency;

• Ability to meet and deal with the general public;

• Ability to work constructively within a team;

• Ability to make written or verbal reports of his/her activities readily understandable to…