2017-N-18125_Web-streaming_Services.docx

DEPARTMENT OF HEALTH AND HUMAN SERVICES

CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC)

Office of the Associate Director of Communication (OADC) Division of Communication Services (DCS)

Request for Proposal (RFP) Form

RFP NUMBER: 2017-N-18125

TITLE: CDN Webstreaming Services

DATE: 2/21/16

PART 1 – REQUEST FOR PROPOSALS

A. Point of Contact Name:

Jaren Turner, OAS Email: wpn2@cdc.gov Phone: 770-488-2053

B. Contract Type: The Government anticipates the award of a Firm-Fixed Price

C. Proposal Instructions: Proposals are to be submitted via email to Jaren Turner, wpn2@cdc.gov by 3PM EST on Friday March 10, 2017

D. Technical Proposal Page Limit: No more than 10 pages with single spacing (excluding any cover page, table of contents and appendices which may include: Staff Percentage Information, Management Schedule, and Letters of Commitment).

E. Questions are to be submitted via email to Jaren Turner, wpn2@cdc.gov by 3 PM EST on Friday February 24, 2017

F. Severability: The contract is Severable This is a severable contract repesenting of on-going and recurring services that cannot be feasibly broken into components that feature independent value.

CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC)

Office of the Associate Director of Communication (OADC)

STATEMENT OF WORK (SOW)

Title: CDC Webstreaming Services

Title Description: The goal of this work to provide content delivery distribution support services for the Centers for Disease Control and Prevention (CDC).

Funding Range:

· $100,000.00 - $150,000.00

Funds will be made available at the time of award for the Period of Performance. The initial cost proposal should include all costs required for a period of performance through the base period and option year of the contract.

Period of Performance:

This statement of work includes a base period of 12 months w/ four (4) option year:

Base Period : April 1, 2017 through March 31 , 2018

STATEMENT OF WORK

CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC)

Office of the Associate Director of Communication (OADC)

Title: CDC Webstreaming Services

SECTION 1 – BACKGROUND

The Division of Communication Services (DCS) is charged with executing CDC communication strategy. A significant element of its responsibilities include managing and executing exchange of video signals. In particular, during events featuring live video streaming to and from CDC’s Roybal Campus, DCS is required to produce and maintain video files for viewing by staff, the public and the media until edited files are completed. For the past five years, DCS has worked with a contractor to provide video streaming services (including temporary hosting) on behalf of CDC and to obtain weekly data reports showing the number of viewers and their locations.

The Division of Communication Services (DCS) is seeking web-streaming services for events featuring live video streaming to and from CDC's Roybal Campus.

SECTION 2 – Tasks

The contactor shall provide the following services, relative to a Content Distribution Network , in order to deliver transcoded webstreaming service in multi device formats.

· Content delivery distribution and caching service (CDN) for html5 and http, to be delivered as whole server, whole page, static pages, dynamic pages, and/or static and dynamic page components from up to 10 cdc web servers, which would be distinguished by unique, distinct internet DNS server names and/or TCP/IP addresses. Log files should be in the W3C extended log file format and be available in separate files for each distinct CDC Internet DNS server name. Service provided must include the ability to purge outdated information from the vendor’s network: automatic, manually and programmatically and the ability to “push” critical information out across the vendor network during periods where immediate availability of new content is critical. Pricing should be quoted at the 95th percentile level for rates from 15 to 50 Mbps CIR in increments of 5 Mbps.

· Content Delivery distribution and caching service (CDN) services for live and on-demand streaming media, trancoded into multiple formats and delivered to multiple devices and logged and quoted separate from http content in Item 1 above, at the 95th percentile level. Billing for streaming services must be itemized as separate line items from other services. Log files should be in the W3C extended log file format and be available in separate files for each distinct CDC Internet DNS server name.

· The vendor must provide real time analytics reporting for each webcast. These reports must provide performance information governing the content delivered, including the total number of viewers, duration, graphs, and location.

· Delivery dates for work/product to be completed and point of delivery. Technical implementation efforts required to launch web-content support service must be implemented within a two week period following the contract award date.

SECTION 3 – Minimum Requirements for Vendor Minimum Requirements for Vendor and Why these Minimum Requirements are Necessary to Fulfill the CDC Need:

· The vendor must provide a content delivery network or content distribution network (CDN) without Firewall access so as to ensure delivery to the general public and/or CDC Field Offices CDC will push the LIVE feed to the vendor, and they will be required to take the feed and re-route it to multiple streaming servers according to the amount of viewers during each webcast. This allows utilization of a content delivery network or content distribution network (CDN) without Firewall access unique to other video streaming providers.

· The vendor must provide connectivity and compatibility with Osprey 540 video capture card. CDC’s current streaming infrastructure including closed caption feeds utilizes a Windows 7 operating system. This technical configuration allows CDC to stream Adobe Flash Media Live Encoder (FMLE) and eliminated interruptions due to dropped connections during a live webcast.

· Vendor must be able to transcode Adobe Flash Media Live Encoder and deliver to multiple operating systems and devices.

· Vendor must provide Live Adaptive Bitrate streaming.

· Vender must be able to receive and embed captioned data (608, 708).

· The vendor must provide and be able to accommodate variability in demand and have processes in place to ensure against lost or dropped signal.

SECTION 4 – GOVERNMENT FURNISHED MATERIALS

CDC will not provide IT equipment for off-site contract performance. Independently, and not as an agent of the government, the Contractor will furnish and/or accomplish all the necessary personnel, facilities, supplies, equipment and travel required to complete requirements of this contract.

The computers used by contractor personnel shall meet CDC’s standard software and security configuration before logging onto CDC’s network.

SECTION 5 – PERIOD OF PERFORMANCE

The anticipated base period of performance is April 1, 2017 through March 31, 2018 and four (4) one (1) Year Options.

SECTION 6 – DELIVERABLES/REPORTING SCHEDULE

Items

Description

Delivery Date

Deliver To

and location.

SECTION 7 – PLACE OF PERFORMANCE

Offsite contractor facilities.

SECTION 8 – Contract Type

Firm-Fixed Price

SECTION 9 – Contract Management and Control The Contractor shall be responsible for maintaining communication with the Contracting Officer (CO) and Contracting Officer’s Representative (COR), and to immediately notify both the CO and the COR of any problems that would prevent timely performance of work issued under this contract.

Section 508 Accessibility Standards Section 508 of the Rehabilitation Act (29 USC 794d) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998, and the Architectural and Transportation Barriers Compliance Board Electronic and Information (EIT) Accessibility Provisions (36 CFR part 1194), require that, unless an exception applies, all EIT products and services developed, acquired, maintained, or used by any Federal department or agency permit:

(1) Federal employees with disabilities to have access to and use information and data that is comparable to the access and use of information and data by Federal employees who are not individuals with disabilities; and

(2) Members of the public with disabilities seeking information or services from a Federal agency to have access to and use of information and data that is comparable to the access and use of information and data by members of the public who are not individuals with disabilities.

Accordingly, any vendor submitting a proposal/quotation/bid in response to this solicitation must demonstrate compliance with the established EIT accessibility provisions. Information about Section 508 provisions is available at http://www.section508.gov/. The complete text of Section 508 Final Provisions can be accessed at http://www.access- board.gov/sec508/provisions.htm.

The Section 508 standards applicable to this solicitation are identified in the Statement of Work/Specification/Performance Work Statement. In order to facilitate the Government’s evaluation to determine whether EIT products and services proposed meet applicable Section 508 accessibility standards, offerors must prepare an HHS Section 508 Product Assessment Template, in accordance with its completion instructions, and provide a binding statement of conformance. The purpose of the template is to assist HHS acquisition and program officials in determining that EIT products and services proposed support applicable Section 508 accessibility standards. The template allows vendors or developers to self-evaluate their products or services and document in detail how they do or do not conform to a specific Section 508 standard. Instructions for preparing the HHS Section 508 Product Assessment Template may be found at http://508.hhs.gov.

Respondents to this solicitation must also provide any additional detailed information necessary for determining applicable Section 508 standards conformance, as well as for documenting EIT products and/or services that are incidental to the project, which would constitute an exception to Section 508 requirements. If a vendor claims its products and/or services, including EIT deliverables such as electronic documents and reports, meet applicable Section 508 standards in its completed HHS Section 508 Product Assessment Template, and it is later determined by the Government – i.e., after award of a contract/order, that products and/or services delivered do not conform to the described accessibility in the Product Assessment Template, remediation of the products and/or services to the level of conformance specified in the vendor’s Product Assessment Template will be the responsibility of the Contractor at its expense.

The applicable provisions of this solicitation are: 1194.21, .22, .31, and .41.

CLAUSES

The Paperwork Reduction Act of 1995 (PRA): Offerors are advised that any activities involving information collections (i.e., surveys, questionnaires, applications, audits, data requests, reporting, recordkeeping and disclosure requirements, etc.) from 10 or more non-Federal entities, including State and local governmental agencies, are subject to the conditions of the PRA. Under the PRA, a Federal agency sponsoring a standardized data collection or directly obtaining standardized or substantially similar information from ten or more persons or entities (other than Federal employees within the scope of their employment) in any 12-month period must obtain advance written approval from the Office of Management and Budget (OMB).” Regardless of form or format (oral, written, or electronically transmitted), responses of opinion or fact requested or required by or for CDC, except those specifically exempted or excluded, are subject to the provisions of the PRA and its implementing regulation, 5 CFR 1320 (Controlling Paperwork Burdens on the Public). All such information collections must undergo OMB project determinations by CDC and may require OMB PRA clearance prior to the start of the proposed activity.

FAR 52.232-28 Invitation to Propose Performance Based Payments (Mar 2000)

(a) The Government invites the offeror to propose terms under which the Government will make performance-based contract financing payments during contract performance. The Government will consider performance-based payment financing terms proposed by the offeror in the evaluation of the offeror’s proposal. The Contracting Officer will incorporate the financing terms of the successful offeror and the FAR clause, Performance-Based Payments, at FAR 52.232-32, in any resulting contract.

(b) In the event of any conflict between the terms proposed by the offeror and the terms in the clause at FAR 52.232-32, Performance-Based Payments, the terms of the clause at FAR 52.232-32 shall govern.

(c) The Contracting Officer will not accept the offeror’s proposed performance-based payment financing if the financing does not conform to the following limitations:

(1) The Government will make delivery payments only for supplies delivered and accepted, or services rendered and accepted in accordance with payment terms of this contract.

(2) The terms and conditions of the performance-based payments must--

(i) Comply with FAR 32.1004;

(ii) Be reasonable and consistent with all other technical and cost information included in the offeror’s proposal; and

(iii) Their total shall not exceed 90 percent of the contract price if on a whole contract basis, or 90 percent of the delivery item price if on a delivery item basis.

(3) The terms and conditions of the performance-based financing must be in the best interests of the Government.

(d) The offeror’s proposal of performance-based payment financing shall include the following:

(1) The proposed contractual language describing the performance-based payments (see FAR 32.1004 for appropriate criteria for establishing performance bases and performance-based finance payment amounts).

(2) A listing of--

(i) The projected performance-based payment dates and the projected payment amounts; and

(ii) The projected delivery date and the projected payment amount.

(3) Information addressing the Contractor’s investment in the contract.

(e) Evaluation of the offeror’s proposed prices and financing terms will include whether the offeror’s proposed performance-based payment events and payment amounts are reasonable and consistent with all other terms and conditions of the offeror’s proposal.

(End of provision)

FAR 52.224-1 PRIVACY ACT NOTIFICATION (APR 1984)

The Contractor will be required to design, develop, or operate a system of records on individuals, to accomplish an agency function subject to the Privacy Act of 1974, Public Law 93-579, December 31, 1974 (5 U.S.C. 552a) and applicable agency regulations. Violation of the Act may involve the imposition of criminal penalties. (End of clause) FAR 52.224-2 Privacy Act. (Apr 1984)

(a) The Contractor agrees to—

(1) Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies—

(i) The systems of records; and

(ii) The design, development, or operation work that the contractor is to perform;

(2) Include the Privacy Act notification contained in this contract in every solicitation and resulting subcontract and in every subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the redesign, development, or operation of a system of records on individuals that is subject to the Act; and

(3) Include this clause, including this paragraph (3), in all subcontracts awarded under this contract which requires the design, development, or operation of such a system of records.

(b) In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a system of records on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a system of records on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a system of records on individuals to accomplish an agency function, the Contractor is considered to be an employee of the agency.

(c)(1) “Operation of a system of records,” as used in this clause, means performance of any of the activities associated with maintaining the system of records, including the collection, use, and dissemination of records.

(2) “Record,” as used in this clause, means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and that contains the person’s name, or the identifying number, symbol, or other identifying particular assigned to the individual, such as a fingerprint or voiceprint or a photograph.

(3) “System of records on individuals,” as used in this clause, means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual. (End of clause) Record System number: 09-20-0136, 09-20-0161,GSA/GOVT-4 Remarks: The Privacy act may be applicable under SORN 09-20-0136, to protect any personally identifiable information and medical records of any U.S. citizens that the contractor will have access to during the performance of task order requirements. The Privacy Act may be applicable under SORN 09-20-0161, Records of Health Professionals in Disease Prevention and Control Training Program to protect any personally identifiable information collected on any U.S. citizen training program participants. The Privacy Act may be applicable under GSA?GOVT-4, to protect any personally identifiable information collected related to government-sponsored travel activities. Under CFR 352.224-70, the Contractor must protect the confidentiality of proprietary, sensitive, and Personally Identifiable Information (PII) information of U.S. citizens that the contractor may come in contact with during the performance of the task order requirement. (End of clause) HHSAR 352.239-73 Electronic Information and Technology Accessibility Notice.

(a) As prescribed in HHSAR 339.203-70(a), the Contracting Officer shall insert the following provision:

Electronic and Information Technology Accessibility Notice (December 18, 2015)

(a) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 and the Architectural and Transportation Barriers Compliance Board Electronic and Information (EIT) Accessibility Standards (36 CFR part 1194), require that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

(b) Accordingly, any offeror responding to this solicitation must comply with established HHS EIT accessibility standards. Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of the Section 508 Final Provisions can be accessed at http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards.

(c) The Section 508 accessibility standards applicable to this solicitation are stated in the clause at 352.239-74, Electronic and Information Technology Accessibility.

In order to facilitate the Government’s determination whether proposed EIT supplies meet applicable Section 508 accessibility standards, offerors must submit an HHS Section 508 Product Assessment Template, in accordance with its completion instructions. The purpose of the template is to assist HHS acquisition and program officials in determining whether proposed EIT supplies conform to applicable Section 508 accessibility standards. The template allows offerors or developers to self-evaluate their supplies and document—in detail—whether they conform to a specific Section 508 accessibility standard, and any underway remediation efforts addressing conformance issues. Instructions for preparing the HHS Section 508 Evaluation Template are available under Section 508 policy on the HHS website http://www.hhs.gov/web/508.

In order to facilitate the Government’s determination whether proposed EIT services meet applicable Section 508 accessibility standards, offerors must provide enough information to assist the Government in determining that the EIT services conform to Section 508 accessibility standards, including any underway remediation efforts addressing conformance issues.

(d) Respondents to this solicitation must identify any exception to Section 508 requirements. If a offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after award of a contract or order, that supplies or services delivered do not conform to the described accessibility standards, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

(End of provision) Back to top HHSAR 352.239-74 Electronic and Information Technology Accessibility.

As prescribed in HHSAR 339.203-70(b), insert the following clause:

Electronic and Information Technology Accessibility (December 18, 2015)

(a) Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998, all electronic and information technology (EIT) supplies and services developed, acquired, or maintained under this contract or order must comply with the “Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards” set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the “Access Board”) in 36 CFR part 1194. Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of Section 508 Final Provisions can be accessed at http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards.

(b) The Section 508 accessibility standards applicable to this contract or order are identified in the Statement of Work or Specification or Performance Work Statement. The contractor must provide any necessary updates to the submitted HHS Product Assessment Template(s) at the end of each contract or order exceeding the simplified acquisition threshold (see FAR 2.101) when the contract or order duration is one year or less. If it is determined by the Government that EIT supplies and services provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(c) The Section 508 accessibility standards applicable to this contract are: 36 CFR 1194.22, .31, and .41

(d) In the event of a modification(s) to this contract or order, which adds new EIT supplies or services or revises the type of, or specifications for, supplies or services, the Contracting Officer may require that the contractor submit a completed HHS Section 508 Product Assessment Template and any other additional information necessary to assist the Government in determining that the EIT supplies or services conform to Section 508 accessibility standards. Instructions for documenting accessibility via the HHS Section 508 Product Assessment Template may be found under Section 508 policy on the HHS website: (http://www.hhs.gov/web/508). If it is determined by the Government that EIT supplies and services provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(e) If this is an Indefinite Delivery contract, a Blanket Purchase Agreement or a Basic Ordering Agreement, the task/delivery order requests that include EIT supplies or services will define the specifications and accessibility standards for the order. In those cases, the Contractor may be required to provide a completed HHS Section 508 Product Assessment Template and any other additional information necessary to assist the Government in determining that the EIT supplies or services conform to Section 508 accessibility standards. Instructions for documenting accessibility via the HHS Section 508 Product Assessment Template may be found at http://www.hhs.gov/web/508. If it is determined by the Government that EIT supplies and services provided by the Contractor do not conform to the described accessibility standards in the provided documentation, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(End of clause)

EVALUATION CRITERIA

The contract shall be awarded to the vendor whose proposal (technical and business) is determined to be the most advantageous and the best value to the Government, price and other factors (identified below) considered. Technical factors will be greater than cost in this evaluation. The Government will not make an award at a significantly higher overall cost to the Government to achieve only slightly superior performance. Additionally, the contractor will provide information on its policies for minimizing, if any, travel costs.

Technical Evaluation:

The technical evaluation sub-factors and evaluation criteria are as follows:

Management Plan 30

Past Performance 30

Total 100

1. Technical Evaluation:

Contractors are to provide a discussion of their technical approach for providing the services required for this purchase order. Provide information reflecting qualifications and experience of assigned staff, including a detailed resume, biography, or curriculum vitae (CV) of each candidate.

· This criterion will be evaluated according to the soundness, practicality, and feasibility of the Contractor’s technical approach for providing the services required for this Purchase Order.

2. Management Plan

Contractors are to provide a management plan that (1) describes their demonstrates their understanding of the labor requirements for thispurchase order, (2) describes their approach for managing the work, (3) identifying the roles and responsibilities of pertinent players and to include subcontract management if applicable.

· This criterion will be evaluated according to the soundness, practicality, and feasibility of the Offeror’s management plan for this Task Order.

3. Past Performance

Provide evidence that the organization has current capabilities; and for assuring performance of this requirement, evidence of supporting subcontractors, consultants and business partners will be considered.

· This criterion will be evaluated for how well organizational experience compare to the services to be performed under the Statement of Work.

A price analysis of the estimate will be conducted to determine the reasonableness of the Contractor’s price.