CISAAttachment J.6.doc

ATTACHMENT G

Quality Assurance Plan (QASP)

Purpose: The purpose of this Quality Assurance Plan (QASP) is to describe the methodology for Government personnel to evaluate and assess the Contractor’s performance under the Clinical Immunization Safety Assessment IDIQ contract with the Division of Health Care Quality Promotion.

Roles and Responsibilities: The Contracting Officer is responsible for assessing the contractor’s performance, with input from the Project Officer (PO)/Contracting Officer Technical Representative (COTR). The contractor is responsible for managing performance and ensuring that quality controls meet the terms of the contract. The PO/COTR is responsible for completing annual performance evaluations and providing them to the Contracting Officer.

Procedures: Once the performance evaluation is completed, the Contracting Officer will review the data submitted. The data collected at the task order level will also be rolled-up to the contract level All negative responses (scores of “below average” and “poor”) received on a Performance Evaluation will be provided by the Contracting Officers for the Contractor’s response.

Method of Assessment: For all Task Orders, work performance will be assessed on an interim basis at six months, and on an annual basis through the Performance Evaluation which has the following areas of evaluation: Technical, Management, Schedule, and Cost. Under each of these areas, are detailed questions that have been developed to elicit specific customer feedback to be used by the Contracting Officers. Also included in the Performance Evaluation is an area for comments that allows the COR/GTL to provide additional input and feedback. Attached to this plan is a copy of the Performance Evaluation Survey and Performance Standards Table for reference.

In addition, for Firm Fixed Price task orders with performance or event based payments, the ACO will monitor performance based payments events to include processing the request for Performance Based Payments. ACO will conduct floor checks, periodically monitor performance and also verify performance with CORs/GTLs as part of the evaluation. The ACO will also be involved in the feedback process to the Contractors through discussions with the Contracting Officer.

Successful Performance and Remedies: Successful performance can be incentivized with favorable Past Performance Ratings, award of logical follow-on opportunities if applicable, and award of Award Term, where applicable. Successful performance will be categorized on a task order basis by receiving satisfactory or above ratings for the majority of the questions on the average for one year or as determined by the Contracting Officer as appropriate for the task. Remedies for non-performance of work would include poor Past Performance Ratings to be used as part of the evaluation criteria on all future task competitions, not awarding possible award term incentive, not awarding logical follow-on opportunities, notification to Contractor’s corporate headquarters of poor performance, and possibly non-payment for services not performed or milestones not met. In addition to the above, poor performance will be used by the Contracting Officer in making the determination whether or not to exercise the option for continuing the ordering period.

Acceptance of Services: Performance of services is accepted by an executed DD250 or AMSEL-AC 5124, as applicable.

Customer Complaint Procedures and Training Instructions: All customers have open access to the Contracting Officers, ACOs, and CORs/GTLs and provide both negative and positive feedback on contractor performance at all times.