20118322 - USBP RGV Caregivers - Solicitation Att. 1 - Statement of Work.pdf

Statement of Work

Department of Homeland Security Customs and Border Protection

United States Border Patrol Rio Grande Valley Sector, Headquarters

Monitor/Caregiving Services for

Unaccompanied Alien Children (UAC) & Family Units (FMUA)

1.0 BACKGROUND

As a component of the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the United States, while facilitating the flow of legitimate trade and travel. CBP is also responsible for apprehending individuals attempting to enter the U.S. illegally; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American business from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S.

trade laws.

The United States Border Patrol (USBP), Rio Grande Valley (RGV) Sector is a subcomponent of CBP that requires a Contractor to provide Monitor/Caregiving services to detainees classified as Unaccompanied Alien Children (UAC) and Family Units (FMUA) as outlined in this Statement of Work (SOW).

2.0 SCOPE OF WORK

The Contractor shall provide all program management, oversight, supervision, control and labor to perform the duties and responsibilities of each of the Monitors/Caregivers (hereinafter “Providers”) as listed in Section 4.1 of this SOW. Because of the nature of the requirements and the Government’s responsibility in providing overall security and proper care, the Providers must additionally meet the qualifications listed in Section 12.2 of this SOW.

The Contractor shall provide routine, non-technical work to foster the well-being of the UAC and FMUA at the designated location(s) as outlined in Section 9.0.

The type of services required shall be constant throughout the contract period of performance, and shall consist of normal day-to-day services, as outlined in Section 4.0 of this SOW. Operationally, at the start of the period of performance, the majority of staffing shall be required at Location (1) RGV Centralized Processing Center (CPC), with a single (1) Provider assigned to Location (2) USBP Weslaco Station (WSL). Then, within 45 days after the start of the period of performance, all operations shall be shifted to Location (2) USBP Weslaco Station (WSL). At all times, Contractor shall provide eight (8) Providers and one (1) Supervisor on a 24/7 365-day schedule (shifts to-be-determined by Contractor). The one (1) Supervisor will be responsible for both locations when operating simultaneously; the Supervisor shall roam between both locations to ensure adequate supervision of subordinate Providers.

The Government shall provide no less than 48 hours written notice to the Contractor prior to all services shifting over to Location (2). Proposal data and pricing should reflect the potential for split operations at Location (1) and (2), for a period not to exceed forty-five

(45) days, and then a complete shift of all operations to Location (2) for the remaining period of performance.

3.0 APPLICABLE DOCUMENTS

3.1 DHS regulations implementing the Prison Rape Elimination Act (see, e.g., 6 C.F.R. § 115.115 (d)) https://www.dhs.gov/sites/default/files/publications/prea-nprm-final-120612.pdf

3.2 Chapter 42 of the Texas Human Resources Code, Minimum Daycare Requirements https://hhs.texas.gov/doing-business-hhs/provider-portals/protective-services-providers/child-care-licensing/minimum-standards

3.3 Part 24, Federal Acquisition Regulation, Protection of Privacy and Freedom of

Information https://www.acquisition.gov/dars/dars-part-24-protection-privacy-and-freedom-information

3.4 DHS Information Security Policy, identified in MD4300.1

https://www.dhs.gov/sites/default/files/publications/4300A%20Sensitive- Systems-Handbook-v12_0-508Cs.pdf

4.0 SPECIFIC TASKS

4.1 MONITOR/CAREGIVING DUTIES AND RESPONSIBILITIES

The Contractor shall be responsible for the operation of shower facilities and the care to children and infants in the following manner:

4.1.1 The Contractor shall provide eight (8) Providers at all times (shifts to be determined by Contractor). Initial requirement at the start of the period of performance shall be seven (7) Providers at Location (1) and one (1) Provider at Location (2).

4.1.2 The Contractor shall provide one (1) Supervisor at all times (shifts to be determined by Contractor).

https://www.dhs.gov/sites/default/files/publications/prea-nprm-final-120612.pdf https://hhs.texas.gov/doing-business-hhs/provider-portals/protective-services-providers/child-care-licensing/minimum-standards https://hhs.texas.gov/doing-business-hhs/provider-portals/protective-services-providers/child-care-licensing/minimum-standards https://www.acquisition.gov/dars/dars-part-24-protection-privacy-and-freedom-information https://www.acquisition.gov/dars/dars-part-24-protection-privacy-and-freedom-information

4.1.3 The Contractor shall provide a mixed-gender staff to include at least one male staff member at all times. One female caregiver shall be assigned to the USBP Weslaco Station initially. A staffing plan to include Contractor’s methodology for ongoing recruitment and retention of staff shall be included with the Contractor’s quotation. (See Section 5.1)

4.1.4 The Contractor shall coordinate the collection and bagging of dirty laundry for transport to on-site laundry trailer facilities. Contractor is not required to actually perform the laundering as another third party will perform the laundering tasks.

4.1.5 The Contractor shall issue and collect Government-furnished shower/hygiene supplies.

4.1.6 The Contractor shall monitor (i.e., maintain visual contact) at all times all detainees going into and out of showers, from start to finish and adhering to DHS regulations implementing the Prison Rape Elimination Act (see, e.g., 6 C.F.R. § 115.115 (d)).

4.1.7 The Contractor shall assist children with showering or other types of washing, ages 17 and under, as required.

4.1.8 The Contractor shall be responsible for storing Government-furnished clothing in designated shelves and issuing it to UAC detainees while the detainees’ clothing are being washed.

4.1.9 The Contractor shall maintain a safe working environment, observing and encouraging adherence to safety rules and health guidelines set in place by the USBP staff and Medical staff. Guidelines presented upon start of employment.

4.1.10 The Contractor shall create and maintain an inventory tracking system of government owned clothing, towels, and hygiene kits available for use and notify USBP staff of any low-inventories in order to initiate procurement actions.

4.1.11 Contractor will coordinate with USBP Contracting Officer Representative (COR) to establish inventory levels.

4.1.12 The Contractor shall assist with the general care of children to include monitoring, changing diapers, assisting with toilet use and hand washing, feeding when a child is not able to feed him or herself, and identifying and tending to other similar basic needs of children as they arise. All duties shall be performed at a level of quality and according to industry safety standards commensurate with those required of Providers employed at state-licensed daycare facilities.

4.1.13 The Contractor shall clean/sanitize shower stalls between uses, as established by the RGV Sector POC listed in paragraph 13. Such cleaning and sanitizing duties include: spraying walls with appropriate disinfectants, wiping/scrubbing walls, spraying and wiping shower fixtures, and mopping shower floor with appropriate disinfectants. All fixtures and surfaces shall be clean with no dust, stains, discoloration, mold, mildew, streaks, or encrustations.

4.2 TRANSITION MANAGEMENT PLAN

The Contractor shall develop a Transition Management Plan and it shall include at a minimum:

4.2.1.1 Overall strategy for “transition in” and “transition out”; to include how the lines of communication between the Government, incumbent Contractor and awardee Contractor shall be accomplished.

4.2.1.2 Roles and responsibilities of Contractor staff.

4.2.1.3 Risks and mitigation strategies, considering areas such as realistic timeframes for security clearance and for transferring Government Furnished Equipment (GFE), Government Furnished Property (GFP) and Government Furnished Information (GFI), if applicable, to the contract from one contractor to another.

4.2.1.4 Strategy for training new staff, workload and workforce management requirements.

4.3 TRANSITION SUPPORT IN / OUT

The Contractor shall provide full cooperation and support during the Government’s designated transition period for the transition of work between the outgoing and incoming Contractors. The coordination and work shall include, but not be limited to the following:

4.3.1.1 Coordination with Government and Contractor representatives.

4.3.1.2 Review, evaluation and transition of current support services.

4.3.1.3 Transfer of all necessary business and / or technical documentation.

4.3.1.4 Outgoing Contractor’s employee return of all individual assigned

Government Furnished Equipment / Property if applicable and Government Furnished Information (GFI), from the outgoing contractor to the Government or Incoming Contractor, as directed by the Government Representative. Turn-in to the Government of all Government keys, fobs, and PIV / Access cards, if applicable.

4.3.1.5 Transfer of Government Furnished Equipment / Property and Government Furnished Information (GFI) from the Government to the incoming Contractor.

4.3.1.6 Applicable Contractor in /out-processing and briefing / debriefings.

At the conclusion of the period of performance of a resultant contract, the incumbent Contractor, with assistance from the CBP COR, shall provide:

a. All necessary effort and assistance to the new Contractor in supporting the Transition In to the incumbent contractor / Out from the outgoing contractor.

b. Provide all necessary guidance and instruction to the new Contractor on processes of all functions to insure restoration of all services in this transition.

5.0 DELIVERABLES / MILESTONES AND DELIVERY SCHEDULE

5.1 Delivery Schedule

The following table specifies the delivery schedule for the deliverables under this contract:

SOW

Reference Deliverable Title Delivery Time Frequency

Section 4.1 Staffing Plan With Shift Designations With Quotation Updated as necessary.

Section 4.2 Transition Management Plan With Quotation One time requirement.

Section 11.2.1

Training and/or Certification Documentation to meet SOW guidelines.

With Quotation With quotation

Non-disclosure Agreement NLT 15 business days post contract award

Prior to work on this contract

Security Awareness and Privacy Training

NLT 15 business days post contract award

Prior to work on this contract

6.0 GOVERNMENT FURNISHED EQUIPMENT AND INFORMATION

6.1 Government shall provide Shower and Laundry facilities (Trailers).

6.2 Government shall provide shower/hygiene supplies.

6.3 Government shall provide clothing, diapers, lotions, detainee food, latex gloves.

6.4 Government shall provide shelves to store government supplies and equipment and supplies.

6.5 Government shall provide supplies required for cleaning of shower stalls between uses.

6.6 Caregivers will be given a designated area in the general holding area to operate from, including tables and chairs.

7.0 GENERAL INFORMATION

Disclosure of Information

7.1 Any information made available to the Contractor by the Government or its customers shall be used only for carrying out the provisions of this contract. This information shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the contract.

7.2 In the performance of this contract, the Contractor assumes responsibility for the protection of the confidentiality of Government records.

7.3 If applicable, the Contractor will adhere to the requirements found in Part 24 of the Federal Acquisition Regulation, Protection of Privacy and Freedom of Information.

8.0 PLACE OF PERFORMANCE

All contract personnel assigned to this contract shall report to:

8.1 Initial Operations Holding Site:

Location (1) United States Border Patrol

Centralized Processing Center (CPC) 3700 W. Ursula Ave.

McAllen, TX 78503

8.2 Secondary Operations Holding Site (Operations to be shifted here):

Location (2) Customs and Border Protection United States Border Patrol, Weslaco Station 1501 E. Expressway 83 Weslaco, TX 78596

NOTE: Operations shall be shifted completely over to Location (2) during the period of performance. See Section 2.0 of this SOW for further details.

9.0 PERIOD OF PERFORMANCE

The period of performance shall be 12 months from effective date of award.

10.0 SECURITY REQUIREMENTS

10.1 The Contractor employees shall present company issued identification/credentials to on-duty Border Patrol Supervisor every time contractor arrives to perform services.

10.2 The Contractor shall provide names of employees who quit or are dismissed after award of the contract to the COR and the Security Specialist.

10.3 Vehicles shall be conspicuously marked with Contactor identification.

10.4 Contractor shall provide employee information on any subcontractors performing work under this contract.

10.5 If Contractor uses a subcontractor, the Contractor shall provide subcontractor employee names and other information to the COR and the Security Specialist for clearance prior to working on any callout.

10.6 Contractor shall notify the COR via electronic transmission no later than one work day after any personnel changes occur. This includes, but is not limited to, name changes, resignations, terminations and reassignments. Non-cleared Contractor personnel on Contractor equipment (laptop, desktop, etc.) or at the Contractor’s facility shall process no Government data. All services provided under this contract must be compliant with DHS Information Security Policy, identified in MD4300.1, Information Technology Systems Security Program and 4300A Sensitive Systems Handbook.

11.0 SPECIAL CONSIDERATIONS

11.1 Work Schedule

11.1.1 The locations listed in paragraphs 9.1 operate 24/7, 365 days a year and, depending on which location is active, shall require continuous coverage (including weekends and holidays) in order to maintain constant monitoring/caregiving services to the detainees. It is incumbent on the Contractor to propose a shift schedule that provides 24/7, 365 days a year monitoring/childcare services with an initial start at Location (1) and an expected shift to Location (2) when activated. Notice shall be provided to the Contractor for shift of locations, within 48-hours of the required move.

11.2. Requirements and Qualifications

11.2.1 Providers’ Qualifications

- Each Provider must have experience and training in the following caregiver areas of responsibility, commensurate with the level required of Providers employed at state-licensed daycare facilities, as referenced in Section 3.2, above. Certification of training and/or licensing shall be provided with quotation data. In addition to any minimum requirements pertaining to Section 3.2, the following minimum requirements shall be indicated:

o Supervisory/Management Training and Skills (Supervisor Qualification only) o Communication Skills o Personal Care and Toileting o Basic Hygiene and Basic Infection Control o Maintaining a Clean, Safe and Healthy Environment o Basic Personal and Environmental Safety Precautions o Emergency Procedures, including Basic First Aid o Understanding Abuse and Neglect

- In addition, the following abilities are required:

o Ability to perform vigorous physical activity (bending, standing, walking, sitting, etc.) for extended periods.

o Ability to hear and see well enough to monitor children and keep them safe at all times.

o Ability to lift 40 lbs.

o Ability to communicate effectively in English and Spanish.

11.2.2 Contractor Personnel

Employee Conduct

The Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not discredit the United States or the Department of Homeland Security.

The Government may, at its sole discretion (via the Contracting Officer), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

Non-Disclosure Agreement (NDA)

All Contractor personnel performing work under the terms of this contract shall complete and sign DHS Form 1100-6, Non-Disclosure Agreement.

The Contractor shall provide the completed form to the COR before a Contract employee has access to any information, materials, or documents pertaining to the Contract.

11.3 Government Quality Assurance

The COR will monitor the Contractor performance and inspect and accept or reject the services as required by the contract. Further, the COR will evaluate the contractor’s performance under this contract using the method of surveillance deemed appropriate.

Examples of unacceptable services will include, but are not limited to, the following:

• Exhibiting a poor level of customer service and professionalism

• Failure to adhere to security section of this SOW; and

• Contractor staff presents as Federal employee.

11.4 Travel

Travel is not required or authorized to support this action.

12.0 POINTS OF CONTACT

USBP RGV Sector POC:

To Be Provided at Award

CBP Security Specialist

To Be Provided at Award

Contracting Officer’s Representative (COR)

Normalinda Gonzalez, Mission Support Specialist 2301 S. Main St., RM 123 McAllen, TX 78503 Office: (956) 984-3824 Govt Cell: (956) 578-3288 Normalinda.gonzalez@cbp.dhs.gov

Contract Specialist (CS)

Benjamin J. Dorgan CBP, OA, PD, Border Enforcement Contracting Division – Pacific 4760 N Oracle Rd Suite 100 Tucson AZ 85705

(520) 407-2808 Benjamin.j.dorgan@cbp.dhs.gov

Contracting Officer (CO)

Frank S. Duarte CBP, OA, PD, Border Enforcement Contracting Division – Pacific 4760 N Oracle Rd Suite 100 Tucson AZ 85705

(202) 425-1775 Frank.s.duarte@cbp.dhs.gov mailto:Benjamin.j.dorgan@cbp.dhs.gov mailto:Frank.s.duarte@cbp.dhs.gov