SOW_Techmode_Phone_Maint_Contract.doc

Statement of Work

Background Under the authority of Title I, Sec. 101 Homeland Security Act of 2002 as amended, the Department of Homeland Security (DHS) was established to prevent terrorist attacks within the United States; reduce the vulnerability of the United States to terrorism; and minimize the damage, and assist in the recovery, from terrorist attacks that do occur within the United States.

The mission of CBP OAM is to: “Protect the American people and Nation’s critical infrastructure through the coordinated use of integrated air and marine forces to detect, interdict and prevent acts of terrorism and the unlawful movement of people, illegal drugs and other contraband toward or across the borders of the United States.”

Objective

The objective of this request is to acquire and fund a contract for hardware and technical support service for the Great Lakes Air and Marine Branch phone system. GLAMB phone system was recently replaced and now require support service beyond local expertise and to support proprietary hardware.

Scope / Contractor Tasks

The contractor shall provide phone system service for Great Lake Air and Marine Branch. The building is currently located at 41130 Castle Ave Bldg. 1422 Selfridge ANGB, MI 48045.

Phone Service:

The building at 41130 Castle Ave Bldg. 1422 Selfridge ANGB, MI 48045 has a total of 13 servers and products at two locations consisting of propriety equipment:

· G450 Media Gateway

· S8300C Server

· MM710BP

· MM717AP

· MM711AP

· G350 Media Gateway

· MM710BP (not currently used)

· MM711AP

· MM312AP

Phone Services Covered:

· 8x5 Coverage of all above equipment and hardware required to maintain continuity of all phone services.

Phone Services which will be performed monthly:

· 8 am-5pm Monday through Friday Maintenance as required.

· All parts replacement covered.

· Remote support covered.

· All labor costs covered.

· 4 hour response time to all emergency requests.

· 3 hours per month for remote support- adds, moves, and changes included in monthly service.

Location and Period of Performance

Great Lakes Air and Marine Branch

41130 Castle Ave Bldg. 1422 Selfridge ANGB, MI 48045.

Period of performance:

December 1, 2019 through November 30, 2020 Option years:

December 1, 2020 through November 30, 2021 December 1, 2021 through November 30, 2022 December 1, 2022 through November 30, 2023

December 1, 2023 through November 30, 2024

Local POC:

Name: Carol Weber Phone: 586-954-2319 Fax: 586-307-3606 Cell: 586-454-3465 Email: carol.a.weber@cbp.dhs.gov Submission of Invoices Invoices shall be submitted in an original and (1) copy to:

Name: April Dorcey Billing address: 41130 Castle Ave Bldg. 1422 Selfridge ANGB, MI 48045.

Phone 586-954-2267 Email april.dorcey@cbp.dhs.gov The following data shall be included in an invoice to be considered proper:

The contractor shall prepare and submit invoices to the designated billing office

The following date shall be included in a contractor’s invoice for it to be considered a proper invoice.

· Name and address of the contractor.

· Invoice date and invoice number (The Contractor should date invoices as close as possible to the date of the mailing or transmission.)

· Order Number.

· Invoice Billing Period

· Description, price, and quantity of property and services actually delivered or rendered during the billing period specified on the invoice. Any other costs of support provided, including materials, subcontracts, supplies and travel shall be shown separately and in such detail to indicate quantity provided the applicable rate/multiplier and the extended totals.

· Name and address of contractor official to whom payment is to be sent (shall be the same as that in the contract or in a proper notice of assignment).

· Name (where practicable), title, phone number and mailing address of person to be notified, in the event of a defective invoice.

· Taxpayer Identification Number (TIN). The contractor shall include its TIN on the invoice only if required elsewhere in the order.

· The contract shall submit correct electronic funds transfer (EFT) banking information in accordance with contract clause 52.232-33, Payment by Electronic Funds Transfer – Central Contractor Registration, or applicable agency procedures.

· The documents furnishing the information required in this section must be dated and contain the signature, title, and telephone number of the Contractor official authorized to provide it, as well as the Contractor's name and Order number.

· Contractor failure to properly designate a financial institution or to provide appropriate payee bank account information may delay payments of amounts otherwise properly.

· Other substantiating documentation or information as required by the Purchase Order.

To be acceptable for payment, each invoice must contain the following certifications:

· The contractor shall certify that the hours worked and individuals being charged to the Government are correct, and that the dollar amounts invoiced were incurred for the work billed.

· The COTR will certify that the work was performed during the billing period and that the work is satisfactory.

· If the invoice does not comply with these requirements, the designated billing office specified, will return it as an improper invoice within seven (7) calendar days after receipt of the invoice at the designated billing office.

Performance at Government Sites

This contract shall be performed at specified Government facilities. The contractor shall abide by DHS Security Policy for Sensitive Systems (DH MD-4300A) and by Department of Homeland Security (DHS) policy regarding authorized entrance and exit at these facilities.