Updated SOW.doc

STATEMENT OF WORK - KENNELING SERVICE

Customs and Border Protection

PR 20112495

1. Objective:

The purpose of this procurement is to provide commercial kennel facilities and services in support of the Bureau of Customs and Border Protection, Canine Enforcement Program.

2. Scope of Work:

The contractor shall provide all labor, materials, supervision, and facilities required to provide kenneling services for the Customs and Border Protection Service (CBP) owned canines. The number of canines to be kenneled is currently EIGHT (8), however the number of canines is subject to change according to the demands of the services. The vendor mUst be located FIFTEEN (15) miles or less of the canine’s work site. The canines work address is:

Customs and Border Protection

6601 NW 25th Street

Miami, FL 33122

The contractor shall ensure that only authorized personnel have access to CBP canines. Access to and contact with CBP canines by the general public and other animals including, but not limited to, privately owned kenneled animals is strictly prohibited at all times.

The contractor shall ensure that personnel do not identify or point out to anyone the identity and location/runs of CBP canines. Information about the CBP Canines should not be disseminated to anyone, other than the CBP Canine Enforcement Officer (CEO) or their immediate cbp supervisor.

2.1 The contractor shall issue a key/key card to the kennel facility to each canine officer and three CBP Canine Supervisors to enable access to the facility 24 hours per day, 7 days per week. The number of CBP canine officers and supervisors that will require access to the facility is thirteen (13), however this number may fluctuate as the number of canines in service changes. The contractor shall ensure that only authorized personnel have access to CBP dogs. Access to the CBP dogs by the general public is prohibited at all times.

2.2 In addition to housing the canines, the contractor will also be responsible for cleaning the kennels and maintaining them in a safe and sanitary condition.

2.3 A Contracting Officer Representative (COR) will be appointed to monitor contractor performance and coordinate technical and administrative matters with the Contracting Officer. In those areas that do not have a COR a technically qualified canine officer will have oversight of the kennel contract. The COR or technically qualified canine officer may conduct semi-annual review and make unannounced random visits to the facility to ensure all areas of the SOW are being met. The COR or canine Officer/Trainer/Supervisor will then provide a brief report to the local person handling the contract or COR and that information will be provided to the Contracting Officer after each review.

2.4 Customs and Border Protection dogs are typically working/sporting-breed dogs. The average dog’s weight is between 50–90 pounds. The minimum age of a CBP dog is 1 year old.

3. General Requirements:

· The kennel should be located within FIFTEEN (15) miles or less of the Canine’s work site.

· Must kept in good repair, and the vendor facility must protect animal from injury; the animal are to be contained securely and restricted from other animals to enter the area were CBP canines are kept.

· Must have 24/7access with a key or key card, which ensures no unauthorized access afterhours.

· Ground areas other than the runs, should be well kept and free of tall grasses, overgrown shrubbery and fallen leave and debris.

· Mosquito control measures are required (netting or other measures).

· The facility must have reliable electric power adequate for heating, cooling, ventilation, and lighting. A back-up generator is mandatory that should be capable of providing power for a minimum of five days.

· Grooming area, which includes a bath facility for canine.

· For protection, the contractor shall have a plan for emergency procedures. A copy of the local fire evacuation plan shall be posted in the kennel. The contractor will provide fire extinguishers on-site to extinguish common construction material and/or electrical fires. The contractor will ensure that fire extinguishers are inspected and maintained in accordance with local, state, and federal regulations. The contractor shall have business insurance as required by law.

· The contractor will keep a record of all CBP canines kenneled at the facility during each 30-day/monthly billing cycle. The record will include the date of arrival and departure of each CBP canine; food is provided by the contractor and the contractor must record the number of pounds of dog food consumed by the CBP canine during the billing cycle.

4. Facility Requirements:

The contractor’s facility should be an indoor-outdoor type, which allows the animal’s access to adequate shade, fresh air, exercise, and protection from inclement weather and access of unauthorized personnel. Regardless of the kennel type, only one dog shall be in each kennel run. Shipping crates or wire cages are not acceptable at any time for the boarding or kenneling of the dog.

4.1 Floor and Dog Runs:

· The kennel building will be constructed with a concrete foundation and floor; all runs will be constructed of concrete. Kennel run floor will be a sealed hard surface (i.e. concrete or tile is acceptable).

· All concrete surfaces will be sloped and constructed to allow for adequate drainage for flushing stools and urine from the kennel run. Pooling of liquid is not permitted.

· Other floors and pathways should be of a non-skid surface.

4.2 Outside Kennel Runs:

· If kennel runs use a common barrier to separate adjacent runs, the barrier should be a solid wall at least 4 feet in height.

· Each kennel run will be at least 6 feet long by 4 feet wide, not including the sleeping area.

· Outside kennel runs will be equipped with a raised sleeping platform or doghouse. The doghouse shall have three solid sides and a top. The doghouse will be positioned in the shaded side of each run. The platform shall be of suitable size to accommodate the dog. The doghouse shall allow the dog to turn freely and provide at least two (2) inches clearance above the animal’s head while in the standing position.

· Outside kennel runs shall have the dog’s bedding area enclosed. If the enclosed bedding area is attached to the kennel run, it will have two solid walls between the adjacent kennel runs with chain link ends. If the enclosed bedding area is separate from the kennel run it must have four solid walls with an access opening on one end.

· Outside kennel runs will be covered with a canopy that will provide shade during all daylight hours.

· Security fencing, 6’–8 feet high and 11-gauge material, shall surround all outside runs and be in good repair.

· All kennel runs shall have secured chain-link tops, to prevent the dog from jumping or climbing out. Runs will have slopped flooring to allow drainage (no standing water).

4.3 Inside/Outside Kennel Runs:

· The outside portion of each kennel run will have 4 feet in height solid walls between adjacent runs and the kennel run will be at least 6 feet long and 4 feet wide.

· The sleeping area will be large enough to allow the animal to turn freely and be at least 2 inches taller than the animal at the head when standing erect.

· The sleeping area will be equipped with a raised sleeping platform.

· Access doors to the inside sleeping area will be sufficient size to allow the dogs to enter without scraping their sides or back. A guillotine type drop door is permissible.

4.4 Enclosed Indoor Kennel Runs:

· Runs that are totally enclosed in a building will meet the same size requirements for indoor/outdoor or outdoors runs.

· Indoor runs will meet or exceed all requirements for ventilation in accordance with all local, state, and federal regulations regarding kennel services.

· Indoor runs shall have air condition/ventilation system that maintains the inside ambient air temperature within 10 degrees above or below the outside ambient air temperature.

· The kennel facility shall have fresh air either through windows, doors, vents or air conditioning.

· Auxiliary ventilation (i.e. air conditioning or exhaust fans) is required where the ambient temperatures can reach 90 degrees F or higher.

· The minimum indoor air temperature shall not be less than 40 degrees F. The maximum indoor air temperature shall not be more than 90 degrees F. The minimum/maximum is to ensure that the canines maintain acclimation to the weather conditions in the work environment.

· Each run shall be separated by a partition constructed of concrete, fiberglass, or stainless steel at least 48 inches high to prevent cross contamination between kennels.

· All runs shall have chain-link tops, to prevent the dog from jumping or climbing out.

· Kennel runs shall be disinfected with veterinary approved chemicals. Dog beds shall be of non-porous materials (i.e. stainless steel, (Fiberglass).

4.5 Exterior Areas

· There shall be a Private entrance with 24 x7 Swipe Card or key Accessible by CBP Canine officers & Supervisors.

· Secure parking to accommodate marked cbp vehicles and the number commensurate with the number of canines being housed at any given time.

· The vehicle parking area shall be an asphalt paved area, properly graded with appropriate storm drains to preclude standing water and potential flooding conditions during periods of heavy rainfall.

· There must be an exterior security camera system with ample high voltage lighting in the designated parking spots for the CBP vehicles.

4.6 Fencing and Gates:

· Wire mesh fence fabric will be utilized on the runs and gates. The fabric will be at least 11-gauge material for 2-inch mesh or at least 13-gauge for 1 ¼-inch mesh.

· Access gates to each run and sleeping area will have a positive latching system to prevent the dogs from jumping against the latch and accidentally opening the gate.

· Kennels shall have double gate/doors that require the dog to go through two secure gates/doors to enter/exit the facility and grounds.

4.7 Lighting:

· The kennel compound and kennel runs will be sufficiently lighted to provide security and to allow for safe nighttime activity in removing or returning canines to their kennel runs. All accessible areas will be lighted, either by motion sensors or permanent lighting.

4.8 Kennel Construction:

· The government will not reimburse the contractor for any construction or remodeling.

5. Sanitation:

· Kennel runs and sleeping areas will be disinfected at least once every Calendar day with a veterinarian approved disinfectant solution.

· Kennel runs will be washed and stools will be removed from the runs as often as necessary by kennel staff.

· Stools, urine and waste dog food will not be allowed to remain in a run for more than 1 hour during normal operating hours.

· All stools will be removed within 1 hour after the facility opens for business or no later than 9:00 A.M. on days when the kennel is not open for business.

All chemicals shall be stored away from any food items on or near the floor, capped and in the original labeled containers. Chemicals not in the original container shall be clearly marked. The Environmental Protection Agency or the State shall approve all disinfectants used for cleaning.

5.1 Food and Water Areas:

· The food and water utensils shall be cleaned daily with hot soapy water. Utensils used in preparation of food shall be cleaned immediately after each food preparation period. Stainless steel feed and water pans/buckets will be used for all cbp canines. These vessels will be provided by the contractor. Empty dog food bags will be removed and disposed of in a covered container. All food will be stored in rodent/insect proof storage containers.

· The area will be rodent and pest free.

· A refrigerator for diet food and medications will be available.

· Medication will be properly labeled and stored in the refrigerator.

· If the water supply comes from an underground well, it must be tested and approved for human consumption (potable).

· The kennel shall have potable hot and cold running water. Self-waterer will not be permitted.

5.2 Health:

· The contractor shall ensure that the CBP canines are not kenneled in the same room with any animals that are quarantined or under medical treatment. The kennel must have an isolation area to accommodate those animals currently under quarantine or medical treatments.

· The contractor will ensure that CBP canines will be kenneled and in a different room from other privately boarded dogs.

· The kennel shall have First Aid Kits for personnel and animals.

· The contractor shall have written procedures to educate employees on how to handle animal related injuries.

· The contractor shall observe the appearance and activity of the dogs for signs of illness, wounds, disease and discontent.

· The contractor shall specifically watch for signs of injury or other changes in physical condition. In the event a CBP owned animal is injured or becomes ill, the contractor will contact the assigned handler of the canine within 1 hour if it is not an emergency. If he/she is unavailable, the Contractor will contact the Supervisory Canine Officer. If it is an emergency and a canine supervisor cannot be contacted, the contractor will take the ill or injured canine to the pre-designated veterinarian. If veterinary services are not included in this award, the name and contact information of the authorized veterinarian will be provided.

· In the unlikely event a CBP canine passes away, CBP personnel will take possession of the dog and deliver the remains to the authorized Veterinarian for a necropsy. No CBP canine will be buried or disposed of by kennel personnel.

5.3 BATHING:

· The vendor/contractor is responsible for bathing the dogs a maximum of two times per month, unless conditions warrant otherwise. Provide in-house grooming service or an area where the canine officer can groom the dog, which includes a bath apparatus.

Debris:

· The contractor shall ensure the compound area in which the kennels are located shall be free of all refuse, garbage, trash, and debris. Seeded areas within the compound shall be mowed, chopped and kept free of brush and tall vegetation that could pose a health hazard to the dogs, handlers or other individuals entering the premises.

5.4 Flea and Tick Prevention:

· The kennel and surrounding areas will be treated to prevent infestation of fleas and ticks on regular reoccurring intervals.

5.5 Food:

· When the CEO is off duty, the contractor will make arrangements to feed/medicate the dog. The food must meet the guidelines provided below.

· The contractor will provide all supplies and equipment necessary to perform the services. This includes items such as stainless steel feed and water pans/buckets, cleaning supplies and equipment, disinfectants etc. The amount shall be the suggested label serving size provided by the food manufacture. The acceptable range for the key nutritional factors is:

Energy density

4.0 to 5.5 kcal ME/g DM

Fat 15 to 40% fat DM or 30 to 65% of calories from fat

Soluble carbohydrate

39 to 55% NFE DM or 20 to 50% of calories from NFE

Protein 22 to 32 % protein DM or 18 to 25% of calories from protein

Digestibility DM digestibility >80 %

· Once a standard, approved brand of dog food is established, any change must be approved in advance by the Supervisory Canine Officer. Special rations for dietary or medical purposes must also be approved in advance.

· Additives: A majority of commercial dog foods do not contain medication to prevent heartworm or hookworm infections; therefore the Canine Officer will provide and administer medication to their dogs.

5.7 Feeding:

The decision on whether the contractor or CBP personnel feed the dogs varies for each location. The Canine Enforcement Program Handbook has no set policy on who feeds the dogs. Regardless of who feeds them, The Canine Enforcement Officer (CEO) is responsible for completing the Daily Food and Stool Report. This report will be provided separately.

The kennel personnel will be responsible for feeding the dogs on a daily basis. If kennel personnel are required to feed the dogs, they will be fed in accordance with Handbook policy standards regarding frequency of feedings.

· Food and stool Chart shall be completed on a daily basis. The assigned officer has the responsibility and is accountable to ensure the chart is completed each day, regardless of who feed the dogs.

· Maintain feeding and medication schedules as directed by the Veterinarian Supervisor.

· Food should be stored in a dry, clean area away from the non-government dogs. Water must be changed daily and bowls be washed with soap; hands should be washed before canine food is prepared.

· The contractor will provide all supplies and equipment necessary to perform the services. This includes items such as stainless steel feed and water pans/buckets, cleaning supplies and equipment, disinfectants, etc.

6. General Requirements:

6.1 Protection:

· The contractor shall have a plan for emergency procedures.

· A copy of the local fire evacuation plan shall be posted in the kennel.

· The contractor will provide fire extinguishers on-site to extinguish common construction materials and/or electrical fires. The contractor will ensure the extinguishers are inspected and maintained in accordance with local/state/federal fire regulations.

· The contractor must be certified, if required, by the appropriate local and state agencies to provide kenneling services.

· The contractor shall have business insurance as required by law.

· The COR or Supervisory Canine Officer shall make periodic unannounced inspections.

6.2 Escaped/Missing Dog:

The contractor shall have a written plan for handling the “escaped dog” scenario. The plan shall define what steps are taken to notify the owner, advertise in local publications, etc. Additionally, CBP will provide the contractor with missing/lost dog flyers.

6.3 Personnel:

If required by the state, the county in which the kennel is located must certify the kennel manager. If the kennel manager is replaced, the contractor will provide prior notification to the COR.

6.4 Access:

All canine officers will require 24-hour access to the portion of the kennel facility used to kennel the CBP canines. If key type door locks or padlocks are used for after hour’s security, the contractor will provide a key (or set of keys, as appropriate) to each assigned canine enforcement officer. All entry/exit points will be locked after hours or when unattended. All dog runs will be secured. Kennels shall have double gates/doors to enter/exit the facility and grounds.

6.5 Record Keeping:

The contractor will keep a record of all Customs canines kenneled at the facility during each 30-day/monthly billing cycle. The record will include the following information at a minimum:

Date of arrival and departure of each CBP canine.

If food is provided by the contractor, the number of pounds of dog food consumed by the CBP canines.

6.6 Invoice:

The contractor will submit an invoice to the COR for approval at the end of each month. The following information should be included on each invoice: Vendor name and address, contract number, invoice number, name of each canine, CBP canine ID number, period of service, daily kennel rate, food amount consumed, and Total for all Items.

7. Parking:

The contractor shall make available the number of parking spaces commensurate with the number of canines being housed at any given time i.e. if 10 dogs are housed the cbp will require 10 parking spaces to accommodate the government owned Vehicles. It is required that the parking location is in a safe and well lighted area to load and unload detector dogs. Twenty-four hour access to the parking area is mandatory.

8. Emergency Requirements:

In an emergency situation the kennel must provide emergency care or will transport the canine to the closest emergency clinic.

· There should be smoke detectors in the facility;

· An emergency generator should be available if the power goes off.

· The canine should wear its ID collar with the emergency contact info 24/7.