19GR1021Q0023 Final 8-25-2021.pdf

August 25, 2021

To: Prospective Offerors

Subject: Request for Quotations number 19GR1021Q0023 for Mobile Telephone Services.

Enclosed is a Request for Quotations (RFQ) for mobile telephone services. If you would like to submit a quotation, follow the instructions in Section 4 of the solicitation, complete the required portions of the attached document and submit your quotation electronically by email with the subject line "Quotation 19GR1021Q0023 Enclosed" to Athensoffers@state.gov on or before 12:00 noon

(Athens Time) on September 27, 2021. No quotation will be accepted after the cut-off date and time.

Please note that the requirement for your company to be SAM registered, is a mandatory requirement prior to the contract award. You may visit the SAM website for more details www.sam.gov.

In order for a quotation to be considered, you must also complete and submit the following:

- SF-1449 (blocks 17, 24 and 30). Block 24 should list the total value of the quote for the base year and all option years.

- Section 1, The Schedule

- Section 5, Representations and Certifications, FAR Provisions 52.204-24 and 52.204-26

- Section 5, Representations and Certifications and ensure compliance with FAR 52.229-11 is completed with IRS Form W-14 found at www.irs.gov/w14

- Additional Information as required in Section 4.

Please direct any questions regarding this solicitation in writing to AthProcurement@state.gov.

Questions must be written in English, and may be sent no later than September 3, 2021.

The U.S. Government intends to award a contract to the responsible offeror representing best value using comparative evaluation authorized under FAR 13.106-2(b) (3). A comparative evaluation is defined as the act of comparing two or more offers in response to the RFQ. The item-by-item comparison is performed by comparing each offer directly to one another to determine which provides the best value to the Department.

Comparative evaluation is NOT a low price technically acceptable (LPTA) or trade-off process.

Prospective offers must still meet basic standards for responsibility at FAR 9.104 and solicitation compliance to be eligible for award. We intend to award a contract based on initial quotations, without holding discussions, although we may hold discussions with companies if there is a need to do so.

Sincerely, Darren P. Bologna

Contracting Officer

Enclosure: As stated

Embassy of the United States of America Athens, Greece mailto:Athensoffers@state.gov http://www.sam.gov/ http://www.irs.gov/w14 mailto:AthProcurement@state.gov

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR10121694

2. CONTRACT NUMBER

3.AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19GR1021Q0023

6. SOLICITATION ISSUE

DATE Aug 25, 2021

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Mr. Apostolos Mouyios

b. TELEPHONE NUMBER (no collect calls)

210-720-4751

8. OFFER DUE DATE/

LOCAL TIME

Sep 27, 2021 at 12.00 hours

9. ISSUED BY CODE 10. THIS ACQUISITION IS 11. DELIVERY FOR

FOB

DESTINATION

UNLESS

12. DISCOUNT

TERMS

American Embassy -GSO [ x] UNRESTRICTED

[ ] SET ASIDE % FOR

BLOCK IS MARKED

[ ] SEE SCHEDULE

91 Vas. Sofias Avenue

101 60 ATHENS

[ ] SMALL BUSINESS

[ ] SMALL DISADV BUSINESS

13a. THIS CONTRACT IS RATED ORDER

UNDER DPAS (15 CFR 700)

[ ] 8(A) 13b. RATING

SIC: 14. METHOD OF SOLICITATION

SIZE STANDARD: [X ] RFQ [ ] IFB [ ] RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR /CODE

OFFEROR

FACILITY

CODE

18a. PAYMENT WILL BE MADE BY CODE

Electronic Funds Transfer (EFT)

[ ] 17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS

BLOCK BELOW IS CHECKED

[ x] SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Mobile Telephone services, as per attached

Statement of Work

(Attach additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use

Only) Euro [x] 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA [x] ARE [ ] ARE NOT

ATTACHED.

[ ] 27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA [ ] ARE [x] ARE NOT ATTACHED.

[ ] 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN __ COPIES

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS AND CONDITIONS SPECIFIED HEREIN.

[ ] 29. AWARD OF CONTRACT: REFERENCE _____________ OFFER

DATED ____________. YOUROFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

HEREIN, IS ACCEPTED AS TO ITEMS: ___________.

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT)

31c. DATE SIGNED

32a. QUANTITY IN COLUMN 21 HAS BEEN

[ ] RECEIVED [ ] INSPECTED [ ] ACCEPTED, AND CONFORMS TO THE

CONTRACT, EXCEPT AS NOTED

33. SHIP NUMBER

34. VOUCHER NUMBER 35. AMOUNT

VERIFIED CORRECT

FOR

[ ] PARTIAL [ ] FINAL

36. PAYMENT 37. CHECK NUMBER

32b. SIGNATURE OF AUTHORIZED GOVT. REPRESENTATIVE 32c. DATE [ ] COMPLETE [ ] PARTIAL [ ] FINAL

38. S/R ACCOUNT

NUMBER

39. S/R VOUCHER

NUMBER

40. PAID BY

42a. RECEIVED BY (Print)

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE 42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL

CONTAINERS

AUTHORIZED FOR LOCAL REPRODUCTION SF 1449

TABLE OF CONTENTS

Section 1 - The Schedule

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19GR1021Q0023, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19GR1021Q0023, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

Section 2 - Contract Clauses

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

Section 4 - Evaluation Factors

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Representations and Certifications

• Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not

Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19GR1021Q0023

PRICES, BLOCK 23

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF 2010 NOTICE:

UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS SUBSEQUENT TO THIS

PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.

1. SCOPE OF CONTRACT

The contractor shall provide mobile telephone and data services to the U.S. Embassy in Athens and its affiliated offices in Thessaloniki, Greece. The prices listed below shall include minimum of 3G coverage, all labor, service, equipment, technical support, materials, insurance (see FAR 52.228-4 and

52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for standard services that have been satisfactorily performed. In case that the number of Embassy mobile devices increases, the Contractor shall provide services for the additional phones at the same rate.

The contractor shall offer three different plans:

• Basic: A flat monthly rate per mobile line and includes limited local data, local minutes, local minutes to all mobile networks, international long-distance minutes, incoming and outgoing

SMS, roaming data.

• Unlimited: A flat monthly rate per mobile line and includes unlimited local data, local minutes on-net, local minutes off-net, outgoing local SMS, outgoing roaming minutes, incoming roaming minutes, outgoing roaming SMS, incoming roaming SMS, roaming data.

• Tablets: A flat monthly rate per line that includes unlimited local data that can be used within

EU, roaming data for all Zones emphasizing to USA, Canada and UK.

• Temporary Additional Services are defined as rental on a daily basis of SIM cards. These services shall support special events at the Post. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The Contracting Officer shall order these services on an as needed basis. This work shall not be subcontracted. The Contracting

Officer may require the Contractor to provide temporary additional services with 24 hours advance notice.

The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, the materials provided and requested under these services. The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the Temporary Additional services.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with two (2) one-year options to renew.

III. PRICING

A. Standard Services - Base year of service - Estimated Quantities (The Base Year of the contract starts on the date of the award and continues for a period of 12 months)

Monthly Subscription Plan

Line Item

Description Monthly Estimated Quantity

Unit Unit Price

Total Monthly Price - in €

1 Fixed Monthly Fees 387

2 Fixed Monthly Basic Plan

A flat monthly rate per mobile line and includes limited local data, local minutes, local minutes to all mobile networks, international long-distance minutes, incoming and outgoing

SMS, roaming data.

[Note to Offerors: The proposed basic plan covers the minimum requirements. Offerors may propose an alternate basic plan that should be close to our requirements]

Ea.

Calls to National Land Lines 1500 Min Calls to any National cellphone network 700 Min

International 100 Min Data 5GB Ea.

SMS/National/International 100 Ea.

Roaming Data Ea.

3 Unlimited Plan

A flat monthly rate per mobile line and includes unlimited local data, local minutes on-net, local minutes off-net, outgoing local SMS, outgoing roaming minutes, incoming roaming minutes, outgoing roaming SMS, incoming roaming SMS, roaming data.

43 Ea.

4 Fixed Monthly Plan for Tablets Tablets: A flat monthly rate per line that includes unlimited local data that can be used within EU, roaming

24 Ea.

data for all Zones emphasizing to USA, Canada and UK.

5 SPARE 10

Spare cellphone numbers at no monthly fee 10 Ea.

6 Roaming charges 6a Provide voice roaming charges for incoming/outgoing calls before and after the consumption of the integrate use and after the National charges.

For all Zones including EU.

Per Min.

6b Provide Data roaming charges for before and after the consumption of the integrate use and after the National charges.

For all Zones including EU.

Per MB

7 Mobile Internet DATA National Provide cost for the additional data plans below

7a Mobile internet Data 5GB National Per Month 7b Mobile Internet Data 15GB National Per Month 7c Mobile Internet Data 30GB National Per Month

8 Mobile Broadband National

8a Mobile Broadband Data 10GB National

Per Month

8b Mobile Broadband Data 20GB National

Per Month

8c Mobile Broadband Data 30GB National

Per Month

8d Mobile Broadband Data 40GB

Per Month

9 Add-on Services Provide all the Add-on Services

Plans for Roaming Voice and DATA and international calls for All Zones with detailed information in English Language

Daily/Monthly

9a 5G availability 5G service provided

Total Estimated Amount for Standard Services - Per Month (a) €_____________

Average Estimated cell phone Usage Fee* (16%) – Per Month (b) €_____________

*Greek Government mandated tax (“Telos Sindromiton Kinitis Tilefonias”), based on actual individual usage (Ref. Greek Law 3775/09, Article 33)

Total Estimated Amount for Standard Services - (a+b) €_____________

Temporary Additional Services: The unit price set forth below per SIM card is a price per day per line:

Description Estimated Qty Unit Unit Total Price

Price in Euros

Rent of SIM Card 100 Ea. €____ €_______(c)

Rental of devices is not available in Greece. The Contractor agrees to provide SIM cards at no cost to the

U.S. Government. The Government may use its own devices and the contractor will only apply phone charges according to each user’s usage.

TOTAL ESTIMATED AMOUNT (a+b+c): Euros______________

During this contract period, the Government shall place orders totaling a minimum of €20,000.00. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed

€200,000.00. This reflects the contract maximum for this period of performance.

B. Option Year One - Estimated Quantities (The First Option Year of the contract starts one year after the date of the award and continues for a period of 12 months)

Description Monthly Estimated Quantity

Unit Unit Price

Total

A flat monthly rate per mobile line and includes limited local data, local minutes, local minutes to all mobile networks, international long-distance minutes, incoming and outgoing

SMS, roaming data.

[Note to Offerors: The proposed basic plan covers the minimum requirements. Offerors may propose an alternate basic plan that should be close to our

Calls to any National cellphone network 700 Min

International 100 Min

Data 5GB Ea.

SMS/National/International 100 Ea.

Roaming Data Ea.

3 Unlimited Plan

A flat monthly rate per mobile line and includes unlimited local data, local minutes on-net, local minutes off-net, outgoing local SMS, outgoing roaming minutes, incoming roaming minutes, outgoing roaming SMS, incoming roaming SMS, that includes unlimited local data that can be used within EU, roaming data for all Zones emphasizing to incoming/outgoing calls before and after the consumption of the integrate use and after the National charges.

For all Zones including EU.

Per Min.

6b Provide Data roaming charges for before and after the consumption of the integrate use and after the National charges.

7c Mobile Internet Data 30GB National Per Month

8 Mobile Broadband National

8b Mobile Broadband Data 20GB

Per Month

8c Mobile Broadband Data 30GB National

Per Month

8d Mobile Broadband Data 40GB

Plans for Roaming Voice and DATA and international calls for All Zones with detailed information in English Language

Daily/Monthly

Temporary Additional Services: The unit price set forth below per SIM card is a price per day per line:

Rental of devices is not available in Greece. The Contractor agrees to provide SIM cards at no cost to the

During this contract period, the Government shall place orders totaling a minimum of €20,000.00. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed

C. Option Year Two - Estimated Quantities (The Second Option Year of the contract starts two years after the date of the award and continues for a period of 12 months)

Description Monthly Estimated Quantity

Unit Unit Price

Total

A flat monthly rate per mobile line and includes limited local data, local minutes, local minutes to all mobile networks, international long-distance minutes, incoming and outgoing

SMS, roaming data.

[Note to Offerors: The proposed basic plan covers the minimum requirements. Offerors may propose an alternate basic plan that should be close to our

Calls to any National cellphone network 700 Min

International 100 Min Data 5GB Ea.

SMS/National/International 100 Ea.

Roaming Data Ea.

3 Unlimited Plan

A flat monthly rate per mobile line and includes unlimited local data, local minutes on-net, local minutes off-net, outgoing local SMS, outgoing roaming minutes, incoming roaming minutes, outgoing roaming SMS, incoming roaming SMS, that includes unlimited local data that can be used within EU, roaming data for all Zones emphasizing to incoming/outgoing calls before and after the consumption of the integrate use and after the National charges.

Per Min.

6b Provide Data roaming charges for before and after the consumption of the integrate use and after the National charges.

7c Mobile Internet Data 30GB National Per Month

8 Mobile Broadband National

Per Month

8b Mobile Broadband Data 20GB National

Per Month

8c Mobile Broadband Data 30GB National

Per Month

8d Mobile Broadband Data 40GB

Plans for Roaming Voice and DATA and international calls for All Zones with detailed information in English Language

Daily/Monthly

Temporary Additional Services: The unit price set forth below per SIM card is a price per day per line:

Rental of devices is not available in Greece. The Contractor agrees to provide SIM cards at no cost to the

During this contract period, the Government shall place orders totaling a minimum of €20,000.00. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed

VALUE ADDED TAX (VAT)

Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or

Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

Grand Total Price: The grant total price for the base period and all option years is as follows:

Base Year Total

Option Year 1 Total

Option Year 2 Total

GRAND TOTAL FOR BASE + ALL OPTION YEARS

CONTINUATION TO SF-1449

RFQ NUMBER 19GR1021Q0023

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone and data services. The Embassy is using three hundred eighty seven (387) lines for official purposes. The Contractor shall provide complete mobile telephone services for the Embassy of Athens and its affiliated offices in Thessaloniki. Services provided shall include:

Mobile Smart Telephone equipment (combination of Nokia, Samsung, iPhones – or equal - with hard keypad, and/or touch screen and/or hard key/touch screen, iPad, or equal characteristic devices)

Calls within Greece

International calls

International roaming

SMS messaging

Voice Mail

24-hour/7-day Customer service

Detailed Billing of calls monthly calls made by number

3G and LTE data services

Unassigned SIM cards for later issuance or replacement

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed of any problems, and their resolution.

1.1. EQUIPMENT PACKAGE

The basic package shall include but is not limited to the following items:

• Mobile Smart phones Samsung and Nokia new models/iPhone 8 and newer models – OR EQUAL

• Batteries (at least Li-Ion)

• Battery charger,

• Personal hands-free unit

• User manual in Greek and English

• Safety certificate and brochures

1.2.1 CALLS WITHIN GREECE

The contractor shall ensure on a 24-hour basis at least 99.0% local network coverage of each providence around Greece with special consideration to the Embassy compound, all urban areas and main traffic routes, to include all Greek Government and large Commercial facilities.

1.2.2 EMBASSY GROUP

The contractor shall ensure that any device within this contract can call or send SMS to each other at no additional cost.

1.3 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with the USA, all European countries and all other worldwide countries that telephone services are available. Due to our operational need, this offer must include special lower rates/pricing for all Zones except EU emphasizing to USA, Canada and UK.

1.4 VIRTUAL PRIVATE NETWORK (VPN) SERVICE

The communication network shall provide the ability to call all company mobile and landline numbers by dialing a short 3-4 digit VPN number based on the last digits of the mobile number and the last 3-4 digits of the landline number with the addition of any required digits to prevent duplications.

1.5 INTERNATIONAL ROAMING

The contractor shall provide as extensive international roaming connectivity as possible, with special interest of the Government for roaming within USA. Due to our operational need, this offer must include special lower rates/pricing for all Zones except EU emphasizing to USA, Canada and UK.

1.6 WIRELESS APPLICATION PROTOCOL (WAP)

The contractor shall provide Internet connection through their network to the Wireless Application

Protocol (WAP) Internet sites.

1.7 SMS MESSAGING

The contractor shall provide access to around the clock SMS messaging.

1.8 VOICE MAIL

The Contractor shall provide Voice Mail services in English and Greek Language. Voice Mail Box shall be prepared for each number separately as per standard practice.

1.9 RENTAL OF SIM CARDS

The Contractor shall provide up to fifty (50) SIM cards within one (1) day of notice and additional fifty

(50) within the next day, according to Government needs, for official visits. During busier periods (i.e., high level visits) the contractor is required to activate all SIM cards within one day of notice (same day service). The Embassy will not commit to a contract for those lines, nor will an activation fee be charged.

1.10 CUSTOMER SERVICE

The contractor shall provide technical support on a 24-hour basis for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting and manufacturer’s warranty information, and all other matter concerning the mobile telephone services through the Contractor’s Project Manager and not a recording voice message.

Additionally, the contractor shall provide courier services for pick-up/delivery of damaged/repaired devices or SIM cards to the Embassy at no cost to the US Government.

The contractor shall provide an exclusive customer support email for the U.S. Embassy with a non-automated response within one hour, on 24-hour basis. The customer shall also provide support through at least one additional channel such as a telephone number, text line, etc.

1.11 DETAILED BILLING

1.11.1 The Contractor shall provide a monthly breakdown of calls made by individual number. The breakdown shall clearly show:

• Embassy account number

• Sub account number by cost center. Cost center number is to be provided by the Embassy.

• Phone number

• Called number

• Time and date of the call

• Duration of the call

• Cost of each call (basic plan)

• Total price in euros

1.11.2 The monthly list of calls made shall be forwarded to the Contracting Officer’s Representative

(COR) and Financial Management Center office within seven (7) calendar days after the billing period ends to the following address:

Embassy of the United States of America

91 Vas. Sofias Avenue

101 60 ATHENS

2. INVOICING

a. The Contractor shall submit monthly invoices in an electronic format via email in PDF format to the FMO section and the COR at the address shown in paragraph D below. A proper invoice must include the following information:

• Contractor's name and bank account information for payments by wire transfers

• Invoice Date

• Contract number

• A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

• A detailed list of all calls made for each line

• Prompt payment discount if any

• Name, title, phone number, and address of person to contact in case of defective invoice

Detailed data and billing usage information for use in fixed plan (if there is any) and off plan reports, shall be provided within 2 days by the Contractor, when requested by the Government.

b. If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

c. The Financial Office and/or COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the Financial Officer and COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

d. The contractor shall send all invoices to the following address:

U.S. Embassy Athens Attention: Financial Management Office 91 Vas. Sofias Avenue 101 60 Athens

Email address for electronic invoices will be provided to the Contractor at the time of award.

e. Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice. Payments may be made directly to any bank account established by the

Contractor to receive payments. If there is a wire fee for the wire transfer, this fee is the responsibility of the beneficiary.

f. The U.S. Embassy is exempt from the payment of Value Added Tax (VAT) by virtue of

Law1268/2011.

3. KEY PERSONNEL

3.1 The Project Manager must be able to converse in English and Greek. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION NAME

Project Manager _____________(Note to Offeror: Insert name)

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The

Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The contractor shall obtain these permits, licenses, and appointments in compliance with applicable Greek country laws.

5. GOVERNMENT FURNISHED PROPERTY

5.1 The U.S. government intends to use US Government owned equipment as listed below. The contractor shall provide a SIM card, telephone number and security codes. A list of device types the government owns and intends to use with the services provided in this contract:

• Basic plan for Samsung S8 and higher, iPhone 8,10,11 series etc.

• Unlimited plan for iPhone 8,10,11 series

• iPads 7th Generation and iPads Mini and higher

6. MOBILE NUMBER PORTABILITY

Without additional cost to the Government, the Contractor shall take full responsibility for changing the network but keeping the number, including the prefix, of all mobile phones requested by the Government.

The Contractor shall provide on-site support team to assist in the change/transfer of service provider.

7. EXCHANGE OF EXISTING HANDSETS

The Government will be responsible for disposal of all existing mobile handsets and SIM cards in the

Embassy’s possession at the time of contract award.

The Contractor shall assign a person to help organize the new units in marked boxes at the time of delivery.

8. ADDITION OF NEW LINES

The contractor shall provide a fully functional SIM card, telephone number and appropriate security codes to the COR within 24 hours after receiving a modification to the contract.

9. NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

10. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

11. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may pursuant to FAR clause 52.212-4, Contract Terms and

Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract.

These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the

Contractor has or has not formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitution.

Such substitution or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

The proposed product(s) shall have the capacity, performance, or functional characteristics equal or greater than the current product(s).

The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the contractor.

Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor shall use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment increasing or decreasing the contract price may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

12. SPECIAL SHORT-TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S.

Embassy, at its own discretion, will have the option to take or reject the opportunity.

Furthermore, the contractor offers the following subsidy amounts per voice line (to be provided by the contractor):

PLAN NAME SUBSIDY AMMOUNT (in Euros)

(Plan A) _____________

(Plan B) _____________

(Plan C) _____________

Add additional plans as necessary

Furthermore, the contractor offers a subsidy amount of at least Euros 160 (excluding VAT) for each voice line connection. This amount will be granted for every new or migrated connection or renewal, upon renewal of the contract. The Government has the option to either request full credit for the subsidy amount upon contract renewal, or partial credit so that the rest of the amount can be used to purchase the appropriate number of new telephone devices, free of charge.

13. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

14. TRAINING

The Contractor shall provide, at no additional cost, training to all U.S. Embassy employees who received a mobile phone. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match the U.S.

Embassy work schedule.

15. EQUIPMENT RETURN/DEFECTIVE POLICY

15.1 Collecting Broken Units. A messenger supplied by the Contractor shall pick up broken units within 24 hours of being called, but not more than twice a week. The units will be picked up from the

Embassy’s Main Gate.

15.2 Returning Fixed Units. All units will be returned or substituted within seven (7) business days.

Returned units will be accompanied by a form describing what was checked and fixed by technicians. If unit cannot be fixed, the contractor shall transfer all memory data into the replacement device if possible.

15.3 Equipment Return. If a telephone is being returned, the telephone will be returned within four (4) business days.

15.4. Back Up Units. The Contractor shall provide at no additional cost fifteen (15) cellphones with SIM cards that can be used to immediately replace broken or stolen units.

16. CUSTOMER SERVICE CENTERS

The contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunction, billing inquiries and/or customer question regarding accounts and/ or services.

17. SURVIVABILITY AND RECOVERY

The contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The contractor shall have a recovery plan in place that shall deal with such occurrences.

18. OTHER SERVICES

All extra services or add on packages should followed by activation instructions in English language.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all services set forth in the scope of work.

1. thru 18.

All required services are performed and no more than one (1) customer complaint is received per month.

SECTION 2 - CONTRACT CLAUSES

52.204-25 PROHIBITION ON CONTRACTING FOR CERTAIN TELECOMMUNICATIONS AND VIDEO

SURVEILLANCE SERVICES OR EQUIPMENT (AUG 2020)

(a) Definitions. As used in this clause—

Covered foreign country means The People’s Republic of China.

Covered telecommunications equipment or services means–

(1) Telecommunications equipment produced by Huawei Technologies Company or ZTE

Corporation (or any subsidiary or affiliate of such entities);

(2) For the purpose of public safety, security of Government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision

Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities);

(3) Telecommunications or video surveillance services provided by such entities or using such equipment; or

(4) Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of National Intelligence or the

Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country.

Critical technology means–

(1) Defense articles or defense services included on the United States Munitions List set forth in the International Traffic in Arms Regulations under subchapter M of chapter I of title 22, Code of Federal

Regulations;

(2) Items included on the Commerce Control List set forth in Supplement No. 1 to part 774 of the Export Administration Regulations under subchapter C of chapter VII of title 15, Code of Federal

Regulations, and controlled-

(i) Pursuant to multilateral regimes, including for reasons relating to national security, chemical and biological weapons proliferation, nuclear nonproliferation, or missile technology; or

(ii) For reasons relating to regional stability or surreptitious listening;

(3) Specially designed and prepared nuclear equipment, parts and components, materials, software, and technology covered by part 810 of title 10, Code of Federal Regulations (relating to assistance to foreign atomic energy activities);

(4) Nuclear facilities, equipment, and material covered by part 110 of title 10, Code of Federal

Regulations (relating to export and import of nuclear equipment and material);

(5) Select agents and toxins covered by part 331 of title 7, Code of Federal Regulations, part 121 of title 9 of such Code, or part 73 of title 42 of such Code; or

(6) Emerging and foundational technologies controlled pursuant to section 1758 of the Export

Control Reform Act of 2018 (50 U.S.C. 4817).

Substantial or essential component means any component necessary for the proper function or performance of a piece of equipment, system, or service.

(b) Prohibition. Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. The

Contractor is prohibited from providing to the Government any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system, unless an exception at paragraph (c) of this clause applies or the covered telecommunication equipment or services are covered by a waiver described in Federal

Acquisition Regulation 4.2104.

(c) Exceptions. This clause does not prohibit contractors from providing—

(1) A service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(2) Telecommunications equipment that cannot route or redirect user data traffic or permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(d) Reporting requirement.

(1) In the event the Contractor identifies covered telecommunications equipment or services used as a substantial or essential component of any system, or as critical technology as part of any system, during contract performance, or the Contractor is notified of such by a subcontractor at any tier or by any other source, the Contractor shall report the information in paragraph (d)(2) of this clause to the Contracting

Officer, unless elsewhere in this contract are established procedures for reporting the information; in the case of the Department of Defense, the Contractor shall report to the website at https://dibnet.dod.mil. For indefinite delivery contracts, the Contractor shall report to the Contracting Officer for the indefinite delivery contract and the Contracting Officer(s) for any affected order or, in the case of the Department of

Defense, identify both the indefinite delivery contract and any affected orders in the report provided at https://dibnet.dod.mil.

(2) The Contractor shall report the following information pursuant to paragraph (d)(1) of this clause

(i) Within one business day from the date of such identification or notification: the contract number; the order number(s), if applicable; supplier name; supplier unique entity identifier (if known);

supplier Commercial and Government Entity (CAGE) code (if known); brand; model number (original https://acquisition.gov/content/part-4-administrative-and-information-matters#id1989GI040ZO https://dibnet.dod.mil/ https://dibnet.dod.mil/ equipment manufacturer number, manufacturer part number, or wholesaler number); item description;

and any readily available information about mitigation actions undertaken or recommended.

(ii) Within 10 business days of submitting the information in paragraph (d)(2)(i) of this clause: any further available information about mitigation actions undertaken or recommended. In addition, the Contractor shall describe the efforts it undertook to prevent use or submission of covered telecommunications equipment or services, and any additional efforts that will be incorporated to prevent future use or submission of covered telecommunications equipment or services.

(e) Subcontracts. The Contractor shall insert the substance of this clause, including this paragraph

(e), in all subcontracts and other contractual instruments, including subcontracts for the acquisition of commercial items.

(End of clause)

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (OCT 2018) is incorporated by reference (see SF-1449, Block 27A)

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS—COMMERCIAL ITEMS. (JUL 2021)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or

Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing

Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or

Provided by Kaspersky Lab and Other Covered Entities (JUL 2018) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video

Surveillance Services or Equipment. (AUG 2020) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78 ( 19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting

Officer has indicated as being incorporated in this contract by reference to implement provisions of law or

Executive orders applicable to acquisitions of commercial items:

https://www.acquisition.gov/far/part-52#FAR_52_203_19 https://www.acquisition.gov/far/part-52#FAR_52_204_23 https://www.acquisition.gov/far/part-52#FAR_52_204_25 https://www.acquisition.gov/far/part-52#FAR_52_209_10 https://www.acquisition.gov/far/part-52#FAR_52_233_3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_233_4 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting

Officer has indicated as being incorporated in this contract by reference to implement provisions of law or

Executive orders applicable to acquisitions of commercial items:

_X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (JUNE 2020), with Alternate I (OCT 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (JUN

2020) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment

Act of 2009 (JUN 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American

Recovery and Reinvestment Act of 2009.)

_X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract

Awards (JUN 2020) (Pub. L. 109-282) ( 31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery

Contracts (OCT 2016) (Pub. L. 111-117, section 743 of Div. C).

_X_ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors

Debarred, Suspended, or Proposed for Debarment. (JUN 2020) (31 U.S.C. 6101 note).

_X_ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility

Matters (OCT 2018) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)

(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (MAR 2020) (15 U.S.C. 657a).

__ (ii) Alternate I (MAR 2020) of 52.219-3.

__ (12)

(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (MAR

2020) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (MAR 2020) of 52.219-4.

__ (13) [Reserved]

__ (14)

(i) 52.219-6, Notice of Total Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

__ (ii) Alternate I (MAR 2020) of 52.219-6.

__ (15)

(i) 52.219-7, Notice of Partial Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

__ (ii) Alternate I (MAR 2020) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (OCT 2018) (15 U.S.C. 637(d)(2) and

(3)).

__ (17)

(i) 52.219-9, Small Business Subcontracting Plan (JUN 2020) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (NOV 2016) of 52.219-9.

__ (iii) Alternate II (NOV 2016) of 52.219-9.

__ (iv) Alternate III (JUN 2020) of 52.219-9.

__ (v) Alternate IV (JUN 2020) of 52.219-9

__ (18) https://www.acquisition.gov/far/part-52#FAR_52_203_6 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_203_13 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_203_15 https://www.acquisition.gov/far/part-52#FAR_52_204_10 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title31-section6101&num=0&edition=prelim https://www.acquisition.gov/far/part-52#FAR_52_204_14 https://www.acquisition.gov/far/part-52#FAR_52_204_15 https://www.acquisition.gov/far/part-52#FAR_52_209_6 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title31-section6101&num=0&edition=prelim https://www.acquisition.gov/far/part-52#FAR_52_209_9 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title41-section2313&num=0&edition=prelim https://www.acquisition.gov/far/part-52#FAR_52_219_3 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title15-section637a&num=0&edition=prelim https://www.acquisition.gov/far/part-52#FAR_52_219_3 https://www.acquisition.gov/far/part-52#FAR_52_219_4 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_4 https://www.acquisition.gov/far/part-52#FAR_52_219_6 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_6 https://www.acquisition.gov/far/part-52#FAR_52_219_7 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_7 https://www.acquisition.gov/far/part-52#FAR_52_219_8 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_9 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_9 https://www.acquisition.gov/far/part-52#FAR_52_219_9 https://www.acquisition.gov/far/part-52#FAR_52_219_9 https://www.acquisition.gov/far/part-52#FAR_52_219_9

(i) 52.219-13, Notice of Set-Aside of Orders (MAR 2020) (15 U.S.C. 644(r)).

__ (ii) Alternate I (MAR 2020) of 52.219-13.

__ (19) 52.219-14, Limitations on Subcontracting (MAR 2020) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages-Subcontracting Plan (JAN

1999) (15 U.S.C. 637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-

Aside (MAR 2020) (15 U.S.C. 657f).

__ (22)

(i) 52.219-28, Post Award Small Business Program Rerepresentation (NOV

2020) (15 U.S.C. 632(a)(2)).

__ (ii) Alternate I (MAR 2020) of 52.219-28.

__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically

Disadvantaged Women-Owned Small Business Concerns (MAR 2020) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small

Business Concerns Eligible Under the Women-Owned Small Business Program (Mar2020)

(15 U.S.C. 637(m)).

__ (25) 52.219-32, Orders Issued Directly Under Small Business Reserves (MAR

2020) (15 U.S.C. 644(r)).

__ (26) 52.219-33, Nonmanufacturer Rule (MAR 2020) (15U.S.C. 637(a)(17)).

__ (27) 52.222-3, Convict Labor (JUN 2003) (E.O.11755).

_X_ (28) 52.222-19, Child Labor-Cooperation with Authorities and

Remedies (JAN2020) (E.O.13126).

__ (29) 52.222-21, Prohibition of Segregated Facilities (APR 2015).

__ (30)

(i) 52.222-26, Equal Opportunity (SEP 2016) (E.O.11246).

__ (ii) Alternate I (FEB 1999) of 52.222-26.

__ (31)

(i) 52.222-35, Equal Opportunity for Veterans (JUN 2020) (38 U.S.C. 4212).

__ (ii) Alternate I (JUL 2014) of 52.222-35.

__ (32)

(i) 52.222-36, Equal Opportunity for Workers with Disabilities (JUN 2020) (29 U.S.C. 793).

__ (ii) Alternate I (JUL 2014) of 52.222-36.

__ (33) 52.222-37, Employment Reports on Veterans (JUN 2020) (38 U.S.C. 4212).

__ (34) 52.222-40, Notification of Employee Rights Under the National Labor Relations

Act (DEC 2010) (E.O. 13496).

_X_ (35)

(i)…