RFQ Janitorial Services.doc

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PAGE 1 OF

1 /98

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19EC75-22-Q-0001

6. SOLICITATION ISSUE DATE

July 14, 2022

7. FOR SOLICITATION

INFORMATION CALL

a. NAME

Ernesto Escoto

b. TELEPHONE NUMBER(No collect calls)

593-2-3985000

8. OFFER DUE DATE/ LOCAL TIME

August 30, 2022

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

American Embassy Quito

Av. Avigiras E12-170 y

Av. Eloy Alfaro

Quito, Ecuador

UNRESTRICTED

SET ASIDE: % FOR

SMALL BUSINESS EMERGING SMALL BUSINESS

HUBZONE SMALL BUSINESS SMALL BUSINESS

SERVICE-DISABLED VETERAN OWNED 8(A)

NAICS:

SIZE STD:

11. DELIVERY FOR FOB

UNDER DPAS (15 CFR 700)

DESTINATION UNLESS BLOCK IS MARKED

SEE SCHEDULE

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO:

Code

16. Administered by:

American Embassy Quito

Av. Avigiras E12-170 y

Av. Eloy Alfaro

Quito, Ecuador

Ernesto Escoto, Contracting Officer

17.a. CONTRACTOR/OFFEROR CODE FACILITY CODE

TELEPHONE NO:

18a. PAYMENT WILL BE MADE BY

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

ESTIM

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

JANITORIAL SERVICES-SEE ATACHED

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

FORMCHECKBOX

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN __1___ COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED _______________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or Print)

Ernesto Escoto 31c. DATE SIGNED

July 14, 2022

AUTHORIZED FOR LOCAL REPRODUCTION

STANDARD FORM 1449 (REV10/2010)

PREVIOUS EDITION IS NOT USABLE

Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED

INSPECTED

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ____________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

CORRECT FOR

PARTIAL

FINAL

COMPLETE

PARTIAL

FINAL

38. S/R ACCOUNT NO.

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41C. DATE

42b. RECEIVED AT (Location)

TABLE OF CONTENTS

Section 1 - The Schedule

· SF 1449 cover sheet

· Continuation To SF-1449, RFQ Number RFQ 19EC75-22-Q-0001, Prices, Block 23 Continuation To SF-1449,

· Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

· Attachment 1 - Government Furnished Property

· Attachment 2 - Contractor Furnished Material

· Attachment 3 – Regional Security Office Name

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12 Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 Section 4 - Evaluation Factors

· Evaluation Factors

· Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12 Section 5 - Representations and Certifications

· Offeror Representations and Certifications

· Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 19EC75-22-Q-0001

PRICES, BLOCK 23

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF 2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.

1.

PRICES AND PERIOD OF PERFORMANCE

The Contractor shall perform janitorial work, including furnishing all labor, material, equipment, supplies and services, for the U.S. Government in Quito Ecuador. The price listed below shall include all labor, materials, equipment, supplies, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit.

After contract award and submission of acceptable insurance certificates, the Contracting Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from start date listed in Notice to Proceed unless the Contractor agrees to an earlier date) on which performance shall start.

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with (four), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period.

The Government will pay the Contractor the fixed price per month for Standard Services, as specified in Section 1.5.1 Standard Services, performed within the Embassy Compound and a fixed rate per square meter or cubic meter for any Temporary Additional Services that have been satisfactorily performed.

Since Temporary/Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

Temporary/Additional Standard Cleaning

Minimum: The Government shall place orders totaling a minimum cleaning of 50 square meters including supplies and services. This reflects the contract minimum for each year of the contract.

Maximum: The amount of all orders shall not exceed the cleaning of 5,000 square meters including supplies and services. This reflects the contract maximum for each year of the contract.

PRICING

1.1. Base Year Prices (Twelve Months)

A. Standard Services. The firm fixed price for Base Year of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

B1. Additional Standard Cleaning

(Price per square meter)

B2. Material Disposal

(Price per cubic meter)

1.2. Option Year One Prices (Option Term: Twelve Months)

A. Standard Services. The firm fixed price for Option Year One of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

B1. Additional Standard Cleaning

(Price per square meter)

1.3. Option Year Two Prices (Option Term: Twelve Months)

A. Standard Services. The firm fixed price for Option Year Two of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

B1. Additional Standard Cleaning

(Price per square meter)

B2. Material Disposal

(Price per cubic meter)

1.4. Option Year Three Prices (Option Term: Twelve Months)

A. Standard Services. The firm fixed price for Option Year Three of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

B1. Additional Standard Cleaning

(Price per square meter)

B2. Material Disposal

(Price per cubic meter)

1.5. Option Year Four Prices (Option Term: Twelve Months)

A. Standard Services. The firm fixed price for Option Year Four of the contract is:

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

B1. Additional Standard Cleaning

(Price per square meter)

B2. Material Disposal

(Price per cubic meter)

Grand Total of Base and All Option Years

CONTINUATION TO SF-1449,

RFQ NUMBER 19EC75-22-Q-0001

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

SCOPE OF WORK

1.0

WORK REQUIREMENTS

The purpose of this fixed price contract is to obtain janitorial supplies and services for real properties owned or managed by the U.S. Embassy Quito. The Contractor shall perform janitorial services in all designated spaces including, but not limited to hallways, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators, and stairways. The contract will be for a one-year period from the date of the contract award, with (4) four one-year option periods.

1.1

GENERAL PERSONNEL

The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor’s employees shall be on site only for contractual duties and not for other business purposes.

1.2

GENERAL INSTRUCTIONS

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative for review within thirty days after contract award. The Contracting Officer’s Representative must approve these general instructions before issuance. Contractor general instructions shall include detailed procedures, and supplies data sheets for regular and enhanced cleaning as well as for Temporary Services.

Operating procedures shall comply with regulations and recommendations of U.S. Centers for Disease Control (CDCs) and Occupational Safety and Health Administration (OSHA) concerning cleaning and disinfection requirements, Personal Protective Equipment (PPE) and special training of personnel. Supplies shall comply with the U.S. EPA standards and Green Products.

1.3

DEFINITIONS

"General Instructions" mean those instructions, directives, and guidelines that apply to all janitorial personnel.

"Chancery" means the main Embassy office building.

“CMR” means Chief of Mission Residence, the official residence of the Ambassador.

“CO” means Contracting Officer.

“COR” means Contracting Officers Representative.

"Daily" means 5 days per week, Monday through Friday, excluding holidays that fall on a regular workday.

"DCMR" or “DCR” means Deputy Chief of Mission Residence, the official residence of the Deputy Chief of Mission.

“Embassy” means the U.S. Embassy Quito.

“Government” means the U.S. Government or U.S. Embassy Quito.

“POSHO” means Post Occupational Safety and Health Officer.

“Temporary Services” is defined as Standard Services but are required at times other than the normal workday.

“Cleaning”. A process for removing germs, dirt, and impurities from surfaces or objects. Cleaning works by using soap (or detergent) and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

“Disinfection”. The process of killing germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

“Sanitizing”. A process that lowers the number of germs on surfaces or objects to a safe level, as judged by public health standards or requirements. This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection.

1.4

DUTIES AND RESPONSIBILITIES

1.4.1 Certain areas listed in Section 3 Locations for Janitorial Services require an Embassy provided security escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur and will include the definition of a security violation and resulting consequences for repeated violations.

1.4.2 The Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed on a daily basis.

1.4.3 The Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

1.4.4 Temporary Additional Services are services that are defined as Standard Services but are required at times other than the normal workday or requiring additional personnel. These services shall support cleaning services, special events, and/or unscheduled requirements at the Embassy or other properties of the US Government. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The COR shall order these services as needed. This work shall be performed by trained employees of the Contractor and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24-hour advance notice.

1.4.5 The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR’s written confirmation for the temporary additional services.

1.5

TYPES OF SERVICES

1.5.1 Standard Services:

1.5.1.1 Daily Cleaning Requirements shall consist of:

1.5.1.1.1 Sweeping all floor areas including damp mopping of areas such as tile, linoleum, marble floors, staircases and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be moved to allow for cleaning underneath. Cleaning may need to be more frequent than once per day when it is rainy. Wet floors need to be mopped as soon as possible to prevent fall hazards. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water. All necessary safety precautions will be taken by placing appropriate caution signs during cleaning and wet operations.

1.5.1.1.2 Dusting and cleaning of all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and CRT screens, lamps and other common items found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces.

1.5.1.1.3 Vacuuming all rugs, carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil, and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath, and then replaced in their original position. Spot cleaning of carpets in areas of doorways and other high traffic areas must be performed routinely.

1.5.1.1.4 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall refill paper towels, toilet paper, and soap dispensers in all bathrooms. The Contractor shall check these areas several times daily to ensure that the facilities are always clean and neat.

1.5.1.1.5 Emptying all wastepaper baskets and ashtrays, washing, or wiping them clean with a damp cloth; replace plastic wastepaper basket linings and returning items where they were located.

1.5.1.1.6 Cleaning of glasses, cups, and coffee services in conference facilities and in the Ambassador's office area. The Contractor shall clean the items in hot soapy water, rinse, dry, and polish so that a presentable appearance is maintained.

1.5.1.1.7 Removing grease marks or fingerprints from walls, doors, door frames, windows, window frames, glass desk protectors, reception booths, and partitions.

1.5.1.1.8 Removing trash to designated area as directed by the COR, and keeping trash area in a reasonably clean condition.

1.5.1.1.9 Sweeping debris from walkways and driveways and hose clean them during appropriate climatic and water use conditions.

1.5.1.1.10 The Contractor shall frequently check areas used by Embassy visitors several times daily to ensure that the facilities are maintained clean and neat.

The guidance is for cleaning with usual cleaning agents and disinfectants.

1.5.1.2 Periodic “As-needed” Cleaning Requirements shall consist of:

1.5.1.2.1 Polishing all stainless-steel surfaces including door and window handles, plaques.

1.5.1.2.2 Dusting tops of tall furniture, tops of picture frames and areas not covered in daily dusting.

1.5.1.2.3 Spot cleaning baseboards and walls.

1.5.1.2.4 Spot waxing and polishing floors as needed.

1.5.1.2.5 Shampooing (small area spot clean as needed) carpets.

1.5.1.2.6 Dusting windowsills and blinds.

1.5.1.2.7 Cleaning shutters as required.

1.5.1.2.8 Sweeping and washing terraces and balconies to remove all accumulated dirt and debris.

1.5.1.2.9 Contractor shall move, separate and prepare trashed material for the recycling process.

1.5.1.2.10 Facilitate outside contractor collection of trash as needed.

1.5.1.2.11 Contractor will also be responsible to change and disinfect drinking water bottles, refill and clean new foot mats and, sanitizing gel dispensing stations “as-needed.”

1.5.1.3 Monthly Cleaning Requirements shall consist of:

1.5.1.3.1 Deep cleaning and grease built-up removal of embassy kitchenettes and main cafeteria areas including floors, surfaces, and appliances. Cafeteria deep cleaning shall be performed after normal working hours.

1.5.1.3.2 Wiping window blinds with a damp cloth to ensure that all smudges are removed.

1.5.1.3.3 Cleaning the internal side of window glass and sills of smudges and accumulated dirt including the first-floor atrium windows. The contractor will comply with all Embassy safety standards as outlined by the POSHO (Post Occupational Safety and Health Officer) and/or Assistant/POSHO. Scaffolding and all tools required are to be supplied by the contractor. Prior to the installation and use of scaffolding or elevated height equipment, the contractor must submit a safety plan for review and approval from the POSHO.

1.5.1.3.4 Washing the exterior side of all ground level windows. When completed the ground level windows shall be free of smudges, lint, or streaks from the surfaces.

1.5.1.3.5 Moving all furniture and vacuuming or polishing the floor under the furniture as appropriate.

1.5.1.3.6 Shampooing the entire surface of carpets in the high traffic areas. Carpets shall be shampooed after normal working hours.

1.5.1.3.7 Cleaning compound buildings roofs. Sweeping debris from surfaces and drains, and hose clean roof surfaces.

1.5.1.4 Quarterly Cleaning Requirements shall consist of:

1.5.1.4.1 Removing, washing, and replacing window blinds.

1.5.1.4.2 Shampooing carpets in all areas. Carpets shall be shampooed after normal working hours.

1.5.1.4.3 Cleaning and sanitizing the trash holding areas.

1.5.1.4.4 Dusting and wiping clean the light fixtures and chandeliers. When completed, the light fixtures shall be free from bugs, dirt, grime, dust, and marks.

1.5.1.4.5 Deep clean and pressure wash cafeteria floor and wall surfaces. This task shall be performed after normal working hours.

1.5.1.5 Semi-Annual Cleaning Requirements shall consist of:

1.5.1.5.1 Stripping wax coats, checking sealer coats, and reapplying wax coats.

1.3.1.5.2 Cleaning all chandeliers and light fixtures using appropriate methods to restore the original luster to the fixtures. This will include ensuring that all crystal reflectors are individually cleaned.

1.5.1.6 Annual Cleaning Requirements shall consist of:

1.5.1.6.1 Washing the external sides of the windows, sun shades, and louvers including the external and internal side of atrium windows. The windows shall be free of smudges, dirt, or streaks on the surfaces. The contractor will comply with all Embassy safety standards as outlined by the POSHO or the Assistant/POSHO. Scaffolding and all equipment required are to be supplied by the contractor. Prior to the installation and use of scaffolding or elevated height equipment, the contractor must submit a safety plan for review and approval from the POSHO.

1.5.1.6.2 Stripping wax coats and seal coats to the bare floor surface; cleaning the bare surface, and reapplying the seal coat.

1.5.1.6.3 Cleaning gutters and down spouts of all collected debris.

2.0

MANAGEMENT AND SUPERVISION

2.1 The Contractor shall designate a representative who shall be always responsible for on-site supervision of the Contractor’s workforce. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The supervisor shall have supervision as his or her sole function.

2.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Embassy. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

2.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits may be surprise inspections to those working on the contract.

2.4 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under Temporary Additional Services.

2.5 The contractor shall have backup employees to provide the same level of service during periods of regular workforce annual or sick leaves.

2.6 The contractor shall continuously train its crew in safety, health and occupational matters, and latest cleaning technics and products updates.

3.0

LOCATIONS FOR JANITORIAL SERVICES

LOCATIONS FOR JANITORIAL SERVICES

All standard services are to be delivered on regular Embassy workdays.

1 Mechanical room 1 Hallway 2 Stairways No

1 Hallway yes

1 Electrical room 1 Telecom Room 1 System Room 1 Work room 1 Kitchenette 4 Conference rooms 2 Closets 1 Janitor closet 2 Stairways 15 Private offices 76 Workstations No

other spaces yes

1 Electrical room 1 Telecom Room 3 Work rooms 1 Systems room 1 Kitchenette 3 Conference rooms 2 Closets 1 Janitor closet 3 Storage rooms 2 Stairways 13 Private offices 72 Workstations Hallways No

2 Electrical room 3 Telecom Room 2 Work rooms 1 Systems room 1 Mechanical room 1 Cafeteria 3 Kitchenettes 1 Conference room 1 Atrium area 1 Lobby 1 Library 1 Janitor closet 6 Storage rooms 3 Stairways 2 Elevators 13 Private offices 48 Workstations Hallways No

5 Trades shops 4 Storage Rooms 1 Mechanical Rooms 1 Lockers room 1 Commissary 1 Mail facilities 1 Motor Pool 1 Gym 5 Private offices 10 Workstations

No

1 Mechanical Rooms

No

3 Hallways No

pavement areas Roadways Exterior Walkways Building canopies and entrance Patios 1 Tennis court 1 Basketball court 1 Mail Container (Excluding green areas) No

4.0 PERSONNEL

4.1 General.

4.1.1 The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

4.2 Standard of Conduct.

4.2.1 Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat, and complete uniforms when on duty. All employees shall wear uniforms approved by the COR. Personal Protective Equipment (PPE) shall comply with 1.4.6.1, CDCs and OSHA requirements. For uniform contract requirement refer to Attachment 2 - Contractor Furnished Material.

4.2.2 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays, or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

4.2.3 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

4.2.4 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs, or substances that produce similar effects.

4.2.5 Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

· falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

· unauthorized use of Government property, theft, vandalism, or immoral conduct;

· unethical or improper use of official authority or credentials;

· security violations; or,

· organizing or participating in gambling in any form

4.2.6 Key Control. The Contractor shall receive, secure, issue, and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

4.3.

Notice to the Government of Labor Disputes

4.3.1 The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

4.4.

Personnel Security

4.4.1 After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take 45 days to perform. For each individual the list shall include:

Full Name

Date of Birth

Place of Birth

Current Address

Current Phone Number

Nationality

Identification number

Police Record

All Contractor employees are required to submit the Regional Security Office Name Check form as shown Attachment 3.

4.4.2 The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

5.0.

MATERIALS AND EQUIPMENT

5.1 Contractor shall provide all necessary janitorial supplies and equipment, including vacuum cleaners, carpet washers, carpet dryers, floor polishers, carts, mops, brooms, dust rags; wax, disinfectants, detergents, cleaners, sanitizer gel and all other cleaning products to perform the work identified in this contract. Contractor shall provide also all expendable supplies for bathrooms including toilet paper, soap, paper towels, etc. soap and towel for kitchenettes and gel to refill sanitizers stations throughout the compound.

5.2 Materials and products under 1.4.4, shall comply with the U.S. EPA standards and Green Products standards and shall be approved by the COR. Copies of MSDS’s for all products shall be submitted for approval by the COR.

5.3 Contractor should take list shown under Attachment 1 – Currently Used Cleaning Products and Equipment, only as reference for cleaning products and equipment currently approved by the Government. It is not the intent of 5.3 and the Attachment 1 to request specific brands and models of equipment and products. Contractor shall follow the requirements of this service contract SOW.

6.0.

GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

No Government property or equipment will be provided under this contract.

7.0

INSURANCE

7.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary or required. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

7.1.1 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, and personal injury).

7.1.2 Bodily Injury stated in US Dollars:

Per Occurrence: As per Ecuadorian Social Security

Cumulative: As per Ecuadorian Social Security

7.1.3 Property Damage stated in US Dollars:

Per Occurrence: $2,000.00

Cumulative: $500,000.00

7.1.4 Workers' Compensation and Employer's

Workers’ Compensational and Occupational Disease Statutory, as required by Ecuadorian Law

7.2 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

7.4 For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide worker’s compensation insurance in accordance with FAR 52.228-3.

7.5 The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

a) any property of the Contractor,

b) its officers,

c) agents,

d) servants,

e) employees,

f) any other person, or

g) arising from or incident to the Contractor's performance of this contract.

7.5 The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

7.6 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

7.7 Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the Department of State", as an additional insured with respect to operations performed under this contract.

7.8 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

8.0.

LAWS AND REGULATIONS

8.1 Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the CO of the conflict and of the Contractor's proposed course of action for resolution.

8.2 The Contractor shall comply with all local labor laws, regulations, customs, and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

8.3 The Contractor must provide, and maintain current, evidence of compliance with all registrations, licenses, and permits required by Ecuadorian law and evidence of operating an established business with a permanent address in Ecuador and telephone listing. Said evidence must be in the Contractor’s official name of business.

9.0.

TRANSITION PLAN

9.1 Within five (5) days after contract award, the CO may request that the Contractor develop a plan for preparing the Contractor to assume all responsibilities for janitorial services. The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

10.

DELIVERABLES

The following items shall be delivered under this contract:

11.

Quality Assurance and Surveillance Plan (QASP) 11.1 This plan is designed to provide an effective surveillance method to promote effective Contractor performance. The QASP provides a method for the COR to monitor the Contractor’s performance, advise the contractor of unsatisfactory performance, and notify the CO of any continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to conduct quality assurance to ensure that contract standards are achieved.

Services.

Performs all janitorial services set forth in the Performance Work Statement

11.2 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

11.3 Standard. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the CO of the complaint(s) so that the CO may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

12.

PROCEDURES

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

Attachment 1 –

GOVERNMENT FURNISHED PROPERTY

1. The Government shall make the following property available to the Contractor as "Government furnished property (GFP)" for performance under the contract:

1.1. U.S. Government identification badges.

1.2. Space: The Chancery provides limited space for storage of equipment, material and supplies. There are two closets on the 2nd and 3rd floors, three 5 square meters janitorial spaces. It is important to consider this for periodical delivery of material, etc. The Chancery also provides a desk and phone for local calls for the customer service representative on the 3rd floor. Contractor is responsible for keeping these areas clean and ensuring all hazardous and dangerous items are locked up at all times when not in use or under direct control and supervision when in use.

The Warehouse Building provides a 10 square meters storage space adycent to the laundry room. Contractor may use the laundry room equipment: a washer and a dryer.

The Annex building provides a janitorial contractor locker room and a janitorial space.

The MCAC and SCAC provides a janitorial space each.

Attachment 2

Contractor Furnished Material

GENERAL

The Contractor shall provide all equipment, materials, supplies, and clothing required to perform the standard and temporary additional services as specified in this contract. Such items include, but are not limited to uniforms, personnel equipment, tools, cleaning supplies, equipment and any other operational or administrative items required for performance of the duties and requirements of this contract.

1. Items for Contractor Personnel

J.3.1.1. Uniforms. The Contractor shall provide their employees with at least two (2) sets of uniforms per year. One uniform set consists of one pair of shoes, two pairs of pants, two polo type shirts and two tunic type shirts with pockets. The contractor shall also provide at least one winter jacket and one rain jacket per year. The Contract employees must wear a clean uniform at all times. Additional required clothing such as plastic aprons, plastic gloves, rubber boots, shall also be provided by the contractor. Should the uniforms become unserviceable prior to the end of the contract period, the Contractor will replace them as necessary. Also, the Contractor shall bear the cost of purchasing, cleaning, pressing, and repair of the uniforms.

1.5. First Aid Kit. The Contactor shall provide their employees with a complete First Aid Kit and shall always be kept replenished. It shall be installed in the break area.

1.6. Safety and Personal Protective Equipment. Safety equipment is to meet all of the requirements identified in the Safety Management Plan. To include but not limited to: signs, safety cones, warning posts and chains; ear plugs, protective eyewear, respirators, masks, hand protection, protective clothing, rainwear, back supports, harnesses, lanyards, anchor kits, body belts, knee cushions, etc. Each janitor shall have at all time ear plugs and any additional safety equipment to perform a task.

2. Chemicals/Items for Janitorial Services

2.1. Cleaning Chemicals, Products and Expendable Supplies. The Contractor shall provide janitorial – cleaning and expendable supplies to perform their task according to U. S. Industry best practices, as the following, but not limited to:

· Bathroom cleaner

· Cleanser scours powder

· Toilet bowl, urinal cleaner

· Urine remover

· Shower - tub tile cleaner

· All-purpose cleaner

· Multi surface cleaner

· Cleaner and disinfectant

· Cabinet and wood cleaner

· Heavy duty cleaner

· Stain remover

· Nonflammable contact cleaner

· Degreaser

· Disinfectant and sanitizers

· Bleach

· Lime and scale removers

· Glass cleaners

· Vandal Mark remover (graffiti)

· Gum and wax remover

· Wood paste wax

· Metal, silver, chrome and brass polishers

· Furniture polish and wax protection

· Wooden floor cleaner

· Toilet and urinal deodorizers

· Restroom deodorizer

· Dust remover

· Floor polish remover

· Marble cleaner and polisher

· Orange base crystallizer

· Floor stripper

· Floor finisher (polish)

· White floor wax

· Carpet stain remover

· Carpet shampoo

· Glass-window cleaner

· Antibacterial liquid soap/cleanser with moisturizer for automated dispensers

· Alcohol based hand sanitizer gel (alcohol 65%)

· Roll paper towel: # 26910, GP SofPull® White 100 Percent Recycled Fiber Hardwound Roll Paper Towel for automated roll towel dispenser.

· Roll toilet paper Jumbo Jr.: 12798, GP Envision® White 2-Ply Jumbo Jr. EPA Compliant Bathroom Tissue

· Toilet seat cover: P Safe-T-Gard™ White 1/2-Fold Toilet Seat covers

· Folded paper towels: 20389, GP Preference® White Multifold Paper Towels

· Roll toilet paper residential: silky smooth 3 layers jumbo rolls extra strength, unscented.

· Disinfecting Gym Wipes, towelette size 6”x8”, Disinfecting Wipes shall not contain alcohol or bleach.

· Hygolet feminine sanitary napkin bags for the dispenser

· Hygolet feminine sanitary napkin bags for the disposal receptacle with lid

The Contractor shall maintain stock of cleaning products and expendable supplies to properly cover the service uninterruptedly. The contractor shall provide technical data sheet for the products to be used.

2.2. Labeling and Storing of Chemicals. The cleaning chemicals materials such as soap, cleaners, degreasers, etc., must be in a labeled bottle/container, to include dispensers with labels. The bottle-dispenser shall be approved for the product. The labels shall be of a plastic material and the print has to be readable in spite of the contact with the liquid according to The Globally Harmonized System of Classification and Labeling of Chemicals (GHS). It shall be replaced as many times as needed. A technical product description (technical data sheet) of each product to be used shall be given to the COR for approval, prior to use.

3. Materials and Tools for Janitorial Services

3.1. Cleaning Material and Tools. The Contractor shall provide all needed material to provide a professional janitorial service. Following is a comprehensive list with the minimum requirements:

· Brooms with handle: fine sweeping, smooth surface, general purpose, push, corn, whisk and angle.

· Brushes: Floor scrub with handle, scrub, dish, short handle, long handle, scratch.

· Brushes: Toilet bowl brush color coded with holder, urinal brush color coded with holder.

· Dust Pans: Long handled dustpan, hand held dust pan, mini-dust pan with brush.

· Cleaning pads and holders: Swivel and fixed pad holder with handle. Pads: light, medium and heavy duty

· Dust mops handles and frames: Pad holders with handle of different lengths, Pad w/ fringe of different lengths and materials (microfiber, cotton, etc.), Duster heads with handle, Wet mops cotton and synthetic.

· Wiping rags, cloths and flannels (different colors to distinguish the purpose, as an example: white for bathrooms, grey for kitchenettes, red for desks, etc.)

· Polishing pads, fibers

· Rubber hand gloves of different code colors

· Mop bucket and wringer combination on wheels

· Squeegees with handle: Squeegees of different lengths with handle

· Buckets and palls with handle

· Plastic pails different colors

· Paper toilet paper dispenser Jumbo Jr.

· Toilet seat cover dispenser

· Rubbermaid round utility trash containers Brute 55 gallons with universal Drum Dolly.

· Caddy bag

· Plasticized textile bag Hamper (30 gal) on wheels

· Rubbermaid Janitor-Housekeeping carts with 1-3 shelves

· Maid Caddy tray

· Translucent and clear trash liners and bags (various sizes) (post-consumer recycled content)

· Disinfecting Gym Wipes dispenser for towelette size 6”x8”

· Hygolet feminine sanitary napkin bags dispenser, or equal

· Hygolet feminine sanitary napkin bags receptacle with lid, or equal

· Mop and broom holders

· Mop and broom racks holders

· UL approved electrical extension cords

· Fiber glass ladders of different sizes and types as needed (to comply with safety standards)

· Rolling step stool or 1-2 step Stool

· 4-gallon plastic (PVC) water containers with built in handle and screw bottleneck with caps. Replace cap each time bottle is refilled.

· Pipe - Bottle Brushes: tube brush of different sizes and diameters: bristle material nylon, polyester and wire.

3.2. The Contractor shall maintain a stock of this cleaning material – tools to properly provide the service uninterruptedly. For the 30 gal. hamper on wheels, the Contractor shall have one hamper for each janitor emptying trash cans.

4. Electric Equipment.

4.1. All of the equipment used to provide the services required in this contract must meet the technical specifications, including decibels of the product suggested, thus, the same specification applies for an equivalent product. The Contractor shall provide, but not limited to the following electric equipment:

Commercial Floor Sweeper, Walk behind Push Sweeper 27"-32" with two brushes.

Note: amount required next to the descriptions of the item is the minimum amount required on each site.

4.2. Maintenance and…