Solicitation_Amendment_01.pdf

Department of State (DoS)

Bureau of International Narcotics and Law Enforcement Affairs

(INL)

INL/CAP

Instructional Systems and Implementation Su Instructional Systems and Implementation

Support Amendment 01

SECTION 1 GENERAL

INFORMATION

The Government intends to award a Time and Materials/Labor Hour contract for ALL specifications listed under this RFP.

INFORMATION TO CONTRACTORS:

Contractors are reminded that information furnished under this Request for Quote (RFP) may be subject to disclosure under the Freedom of Information Act (FOIA). Therefore, all items that are confidential to business or that contain trade secrets or proprietary or personnel information must be clearly marked. Marking of items will not necessarily preclude disclosure when Department of

State (DoS) determines disclosure is warranted by FOIA. However, if such items are not marked, all information contained within the submitted documents will be deemed releasable.

QUESTIONS CONCERNING THE REQUEST FOR PROPOSAL

Offerors are warned against contacting any INL personnel other than the Contracting Officer and

Contract Specialist prior to award of the Contract resulting from this RFP. If such a contact occurs and found to be prejudicial to competing vendors, the vendor making such a contact may be excluded from award consideration. Answers to inquiries/questions, if given, shall be provided in writing to all vendors being solicited.

No information concerning this RFP shall be provided in response to telephone calls. All such requests must be submitted in writing to the Contract Specialist by email. Written questions relating to this RFP shall be accepted through 11:00 A.M. EST Thursday, July 31, 2018. Any communications in reference to this RFP shall cite the reference section title and page number, and directed to the following individual:

Name: Anthony Pierce

Title: Contract Specialist

E-mail: pierceal@state.gov

NOTICE OF RFP CLOSING DATE AND TIME

All offers shall be submitted to the designated Government Representative via e-mail NLT 11:00

A.M. EST on Thursday, August 16, 2018.

Name: Anthony Pierce

Title: Contract Specialist

E-mail: pierceal@state.gov

This requirement is being posted as a full and open competition no set-asides

INSTRUCTIONS TO OFERORs

Contractors shall submit one electronic copy of Volume I (Technical Quote) and Volume II

(Cost/Price Quote). Volume I (Technical Quote) shall be submitted in PDF format and Volume mailto:pierceal@state.gov

II (Cost/Price Quote) shall be submitted in Excel format.

The Government contemplates award of a Time-and-Materials/Labor-Hour type of contract resulting from this solicitation.

The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

Volume I shall be on a separate electronic file from Volume II.

CONTRACTOR RELATIONSHIPS

The Department of State (DoS) encourages the use of subcontractors. In addition, the Department requires that any potential Organization Conflict of Interest identified in the proposal to ensure proper firewalls established prior to award.

MULTIPLE PROPOSALS/ALTERNATIVE SOLUTIONS

Contractors shall not submit, nor shall the Government accept or evaluate, multiple proposals offering alternative solutions. Contractors shall not submit, nor shall the Government accept or evaluate, multiple solutions within one proposal.

PERIOD OF ACCEPTANCE OF OFFERS

Contractors shall agree, if the proposal is accepted within ninety (90) calendar days (unless a greater period is inserted by the contractor) from the date specified in the solicitation for receipt of proposals, to furnish any or all of the requirements upon which prices are proposed at the price set opposite each item, performed and/or delivered at the designated point(s) within the time specified.

TYPE OF CONTRACT

This requirement will result in the award of a FAR Part 12 (commercial items) Labor Hour (LH)

Purchase Order for the requirements identified in this SOW. The offeror price proposal shall include a fixed hourly rate that that encompasses wages, overhead, general and administrative expenses, and profit for each category of labor proposed. The price will not be subject to adjustment after award.

BASIS FOR AWARD

The Government will award a Labor Hour type contract to the responsible contractor whose offer conforms to the requirements of the solicitation and evaluated as being the most advantageous to the Government, cost or price and other factors considered. Award will be based on technical merits, cost considered.

The Department reserves the right to make award without discussions. However, discussions, if held, will be in the form of written questions, to which the contractors will be required to respond.

The evaluation factors are management approach and technical capabilities; organization experience, past performance and cost/price.

EVALUATION FACTORS AND METHODOLOGY

The Technical Evaluation Factors (i.e. non-Cost/Price) will be evaluated using an adjectival (Outstanding, Acceptable, Marginal, Unacceptable) rating scheme. The Non-Technical Evaluation Factor (i.e. Cost/Price) will be evaluated as detailed in this section. An "Unacceptable" rating in any factor will result in the elimination of a contractor's quote from consideration for award of the task order.

The following evaluation factors listed in descending order of importance apply to this task order procurement and will be used to evaluate the offer:

Management Approach and Technical Capabilities Organization Experience Past Performance Cost/Price

For this Request for Proposal (RFP), technical merit (captured in the three (3) technical evaluation factors enumerated above, taken together) is significantly more important than cost/price.

Technical Evaluation Factor 1: Management Approach and Technical Capabilities

Proposal Requirement Instructions:

The contractor shall submit a clear and complete description of its approach for achieving the DoS objectives. The contractor's management approach and technical capabilities shall include, 1) a discussion of the background, objectives, and work requirements included in the Statement of Work;

2) a discussion of proposed methods and techniques for completing each task; 3) a discussion which supports "how" each task will be evaluated for full performance and acceptability of work from the contractor's viewpoint; 4) a discussion on anticipated difficulties and problem areas, along with a mitigation plan; 5) a discussion on the logistical considerations associated with this task order; 6) a Project Management Plan (PMP) that clearly describes subcontracting arrangements (if applicable), communication and coordination, scheduling of all tasks and subtasks, meetings, and deliverables;

7) ability to acquire proper licenses to perform task in country of performance.

Evaluation Criteria:

The Management Approach and Technical Capabilities will be evaluated for its quality and evidence of the extent to which the contractor’s solution will achieve the Department’s objectives. The evaluation will include an assessment of the contractor’s understanding of the work, including creativity and thoroughness shown in understanding the objectives of the Statement of Work and its specific tasks. The evaluation will also assess the comprehensiveness of the Project Management

Plan along with a risk assessment with each of the of the contractor’s ability to perform.

The Government will use the following adjectival and risk ratings to evaluate the Management

Approach and Technical Capabilities Factor:

Table

2.1, Adjectival Ratings for Evaluation Factor 1

Technical Evaluation Factor 2: Organization Experience

Proposal Requirement Instructions:

The contractor shall provide personnel that have the right skill sets to successfully perform the tasks, subtasks, and activities identified in the Statement of Work. The contractor shall provide a Staffing

Plan that describes “how” the contractor will staff the project, including labor categories and number

Evaluation Factor 1:

Management Approach and Technical Capabilities

Rating Description

Outstanding

Demonstrates excellent understanding of requirements;

recognizes critical program elements and challenges; offers industry best practices and proactive and innovative solutions;

significantly exceeds performance/capability standards; shows exceptional technical expertise/strengths that will significantly benefit the Government; ability to perform task in country of performance; has no deficiencies or weaknesses. Minimal risk of disruption of service or degradation of performance. Minimal guidance from the contractor’s management team and normal government monitoring should overcome any difficulties.

Acceptable

Demonstrates adequate understanding of requirements; meets performance/capability standards; has few or no strengths that will benefit the Government; ability to perform task in country of performance; has no significant weaknesses and no deficiencies. Acceptable risk of disruption of service or degradation of performance. Normal contractor effort and government monitoring should overcome any difficulties

Marginal

Demonstrates shallow understanding of requirements; does not fully meet performance/capability standards; has one or more major weakness or deficiency which is/are correctable without major changes to the Proposal. Moderate risk of disruption of service or degradation of performance is possible but may be overcome with close monitoring.

Unacceptable

Demonstrates a lack of understanding of requirements; fails to meet performance/capability standards; has a major weakness or deficiencies which cannot be corrected without major changes to the Proposal. High risk of serious, significant disruption of schedule and degradation of performance even with close monitoring.

of resources under each labor category. The contractor shall submit resumes for key personnel. The resume shall include name, education, certification(s), technical skills, relevant training received within the past two (2) years and current and relevant professional experience. The contractor shall describe the roles and responsibilities for the key personnel proposed. The contractor shall also provide the employment agreement of this individual whose resume is presented and who is not currently employed by the Contractor or one of its subcontractors.

Evaluation Criteria:

The contractor will be evaluated on its demonstrated ability to hire and maintain qualified staff, handle personnel issues, and provide staff with all the necessary support and oversight. The contractor’s designated key personnel and non-key personnel will be evaluated to determine their capacity to perform the required support services. The contractor will also be evaluated on “how” it integrates the roles and responsibilities of key and non-key personnel.

The Government will use the following adjectival ratings to evaluate the Organization Experience

Factor:

Evaluation Factor 2:

Organization Experience

Rating Description

Outstanding

Proposed key personnel are highly qualified (i.e., Master’s

Degree is desired, not required,) and have verifiable relevant experience of five or more years in Adult Education. All proposed non-key personnel possess demonstrated experience in work similar in size, scope and complexity as that of the required effort and demonstrate education, professional experience and certification(s) appropriate for the positions proposed; the Staffing Plan provides a well-structured and efficient organization with appropriate type and quality of skill sets; essentially no doubt exists that the contractor has the key and non-key personnel resources to successfully perform the required effort.

Acceptable

Proposed key personnel are highly qualified (i.e., Bachelor’s

Degree is desired, not required and program/project management professional certifications) and have a history of verifiable experience working in adult education. Most proposed non-key personnel possess relevant experience and demonstrate education, professional experience and certification(s) appropriate for the positions proposed; the

Staffing Plan provides an adequate staffing organization to accomplish the tasks; little doubt exists that the contractor has the key and non-key personnel resources to successfully perform the required effort.

Marginal Some proposed key and/or non-key personnel do not meet the criteria for “Acceptable”. Based on the contractor’s proposed key and/or non-key personnel, some doubt exists that the contractor has the key and/or non-key personnel resources to successfully perform the required effort.

Unacceptable

The majority of proposed key and/or non-key personnel do not meet the criteria for “Marginal” and resumes demonstrate inappropriate or inapplicable qualifications for the positions proposed. Based on the contractor’s proposed key personnel and non-key personnel, substantial or extreme doubt exists that the contractor will successfully perform the required effort.

Table 2.2, Adjectival Ratings for Evaluation Factor 2

Technical Evaluation Factor 3: Past Performance

Proposal Requirement Instructions:

The contractor shall substantiate that they have recent experience in performing the required work and demonstrate how their past and present experience validates that they will provide expected performance and customer satisfaction. The contractor shall provide a maximum of three Past

Performance Contract Profiles (Refer to Addendum E – Past Performance Questionnaire) that are directly relevant to the required effort and are of similar size (dollar value), scope (substantially similar services) and complexity (degree of difficulty). The contractor shall provide the required information using the Past Performance Questionnaire template provided in Addendum E.

Evaluation Criteria

The contractor’s past performance evaluation will examine how the contractor’s past and present experience/performance validates expected performance and customer satisfaction based on the information provided by the contractor’s references and other government sources. The past performance evaluation will examine the contractor’s Past Performance Contract Profiles and the contractor’s actual experiences/performance in work of similar size, scope, and complexity of efforts and actual results achieved during performance.

The Government may consider all information available on the contractor’s experience and past performance. This will include information that is in addition to that which is provided by the contractor (i.e., Past Performance Retrieval System). The Government reserves the right to interview the clients identified by the contractor and may interview other clients of whom the Government is aware.

The Government may share a copy of the Past Performance Profile with the referenced customer to validate the contractor’s report. To facilitate the evaluation of past performance, the contractor shall ensure the accuracy of the information furnished on references (names, addresses, and phone numbers). Failure to provide accurate or complete reference information will have a negative impact on the evaluation of the contractor’s quote and may render it unacceptable.

The Government will use the following adjectival ratings to evaluate the Past Performance factor:

Evaluation Factor 3:

Past Performance

Rating Description

Confidence

Offeror’s Past Performance Contract Profiles that are directly relevant to the required work and clearly cover the majority of the required work. Based on the offeror’s past experience and customer past performance evaluations, little and/or no doubt exists that the offeror will successfully perform the required effort.

Unknown

Confidence

The offeror has no relevant performance record. A review was unable to identify any relevant past performance information.

This is a neutral rating. It does not hinder nor help the Offeror.

No

Confidence

The offeror’s past performance record provides extreme doubt that the offeror will successfully perform the effort that meets our requirement. Regardless of the degree of Government intervention, obtaining the required product is doubtful.

Table 2.3, Adjectival Ratings for Evaluation Factor 3

Cost/Price

Proposal Requirement

This contract shall be considered a Time and Materials/Labor Hour solicitation. Offerors must submit proposed direct loaded labor hourly rates for each labor category proposed in the provided pricing matrix. Fully-loaded labor rates include wages, overhead, general and administrative expenses and profit. Fully-loaded labor rates do not include any other costs. The Contractor shall not charge any costs included in the fully loaded labor rates elsewhere. Other direct costs shall be reimbursed separately. For the purpose of evaluations, the Government will only evaluate the hourly labor rates for each labor category and insert a NTE amount of $2,000 for all ODCs.

The contractor shall provide:

• A completed Cost/Price Matrix (attached) to this RFP (using Microsoft Excel), with dollar values carried out to two decimal places

• An Organizational Conflict of Interest (OCI) Mitigation Plan, if applicable

• Clear disclosure of indirect costs and rationale, if applicable

• A list of subcontractors that will be used in the performance of this task order (including information related to any socio-economic category and the dollar value of the work to be performed)

• Additional Government Furnished Property and/or Information required for task performance, if applicable

• Any assumptions and/or exceptions made in preparing the Cost/Price Quote, by CLIN, if applicable

• Contract, billing and other staff intended to be billed to this task order, if applicable

If the contractor bills corporate administrative, contract, billing, and other staff to task orders, the contractor shall provide the information in its cost/price quote. Each contractor shall also clearly disclose its yearly escalation factor, General and Administrative (G&A) and material handling fees, and all other applicable indirect costs in accordance with the contractor's normal accounting procedures and cost accounting standards.

All profit and fees associated with any ODCs must be in accordance FAR 31.202 as well as in accordance with the with the contractor's normal accounting practices and general cost accounting standards. Any changes to the contractors established cost accounting practices must be in accordance with FAR 30.603.

If a contractor has a Forward Rate Pricing Agreement (FAR 42.1701) with the Department of State, the contractor shall disclose that information in their price proposal.

PROPOSAL SUBMISSION FORMAT

GENERAL

DoS will validate and evaluate Contractor's quotes submitted in response to this RFP.

Generally, quotes will be reviewed to ensure: (1) preparation in accordance with instructions of this RFP;

(2) compliance with the requirements specified in the RFP; and (3) accuracy of price quote.

FORMAT FOR TECHNICAL AND COST/PRICE QUOTE

Organization of Volumes

The contractor quotes shall be organized in the following volumes:

Volume I Technical Quote

Part A: Management Approach and Technical Capabilities

Section I - Discussion of the background, objectives, and work requirements of the SOW

Section II - Discussion of proposed methods and techniques for completing each task

Section III - a discussion which supports "how" each task will be evaluated for full performance and acceptability of work from the contractor's viewpoint;

Section IV - a discussion on anticipated difficulties and problem areas, along with a mitigation plan;

Section V - a discussion on the logistical considerations associated with this task order;

Section VI- a Project Management Plan (PMP) that clearly describes subcontracting arrangements (if applicable), communication and coordination, scheduling of all tasks and subtasks, meetings, and deliverables;

Section VII- ability to acquire proper licenses to perform task in country of performance.

Part B: Organization Experience

Section I - Staffing Plan

Section II - Description of Personnel Resources

Section III - Resumes

Part C: Past Performance

Volume II Cost/Price

General Content Requirements

The Proposals (Volumes I and II) shall include a signed and dated cover letter. The cover letter shall include the following: The RFP reference number; date the RFP was issued; the DoS issuing office, location, and contact person; the closing date and time of the RFP (for submission of quotes); and the name, address (street, city, state, zip) of the contractor submitting the quote.

However, the cover letter(s) shall contain no pricing or technical information. Any such information provided in the cover letter will not be evaluated. The cover letter shall also acknowledge amendments, as applicable, to the RFP. Please note: The Department of State Seal is intended for use on official government documents only.

Each page within each volume and section shall be numbered using a consistent numbering scheme. This scheme shall also be used for all supporting documentation, such as charts, figures, diagrams, etc. that are included in each volume. Page numbering schemes that are difficult to track are not acceptable. The page limitations by volume are described below:

Volume I -Technical Proposal

There is a thirty (30) page limit imposed on Volume I. This is not inclusive of resumes, tables, PMP and executive summaries/capabilities statements.

Volume II -Cost/Price Proposal

There is no page limit on Volume II, Cost/Price.

Contractors shall ensure that the technical quote, including the cover letter, does not include any information that should be contained in Volume II, Cost/Price Quote. Any cost/price information placed in Volume I will not be passed on to the Cost/Price Team and such will not be evaluated.

Volume II -Cost/Price Quote

There is no page limit on the submission requirements for Volume II. However, contractors shall ensure that the cost/price quote, including the cover letter, does not include any information that should be contained in Volume I, Technical Proposal. Any technical information placed in Volume II will not be passed on to the Technical Evaluation Team and such technical information will not be evaluated.

General Format

Following is the specified format for Volume I, Technical Proposal:

12-point size type shall be used. The font shall be Times New Roman with one exception -

Arial may be used for tables, figures, and graphics. The font size for tables and figures, and any other type of inserts can be no smaller than 8 point; The font size for any graphics as it appears on the printed page can be no smaller than 8 point; margins shall be one-inch at top/bottom and left/right of the page and pages may not be reduced form. Headers and footers are allowed in the margins and their font size can be no smaller than 10 point.

Following is the specified format for Volume II, Cost/Price Quote:

No smaller than 12-point size type shall be used. The font shall be Times New Roman. The font size for tables and figures, and any other type of inserts can be no smaller than 8 point;

The font size for any graphics as it appears on the printed page can be no smaller than 8 point;

and margins shall be one-inch at top/bottom and left/right of the page and pages may not be reduced form. Headers and footers are allowed in the margins and their font size can be no smaller than 10 point. Formulas shall be included for evaluation purposes.

Caution: Proposals submitted that do not conform as enumerated above may not be evaluated.

Text and graphics with font size smaller than the minimum specified may be excluded from award and found as non-compliant with the RFP instructions. The page limitations apply to the initial offer, revisions and final quote submission (if applicable).

Each volume shall contain the following additional items:

Cover: The cover shall indicate the following:

Title of the Acquisition

Proposal Category (Technical, Oral Presentation or Cost/Price)

Volume Number

RFP Number

Name and Address of the Contractor

Original or Copy Number

Table of Contents: Each volume shall contain a Table of Contents, which shall provide sufficient detail in order that all the important elements are easily located. The use of tables and dividers is encouraged. No content within these pages will be considered for evaluation.

Contractors shall ensure these document pages are used solely for organization of the quote.

Requirements for Style: Each contractor shall submit a quote that clearly and concisely describes and defines the contractor's response to the requirements contained in the RFP. Use of general or vague statements such as "standard procedures will be used" or "good engineering practices" will not satisfy this requirement. Simply repeating or paraphrasing the RFP requirements without substantive, meaningful discussion will not be acceptable. Unnecessary elaboration or presentation beyond that which is sufficient to present a complete and effective quote is not desired and may be construed as an indication of the contractor's lack of understanding of the requirements or cost consciousness. Elaborate artwork or visual or other presentation aids is neither necessary nor desired. The desire is for clear succinct pictorials, graphs, etc.

Use of Non-Government Support for Evaluations

Contractor support services may be used to assist the Government in performing technical evaluations of contractors' quotes submitted in response to the RFP. Support contractors, if used, will be authorized access only to those portions of the quote data and discussions that are necessary to enable them to provide advice on specialized matter or on particular problems.

Support contractors may participate as technical advisors to a source selection board.

However, in no event shall support contractors participate as voting members of any source selection board.

Refer to Addendum F : Clauses, Contract Administration Data and Special Requirements

SECTION 2

STATEMENT OF WORK

BACKGROUND

The Bureau of International Narcotics and Law Enforcement Affairs (INL) leads the Department of

State’s anticrime and counter narcotics efforts. INL works to keep Americans safe at home by countering international crime, illegal drugs, and instability abroad. INL helps countries address these threats by strengthening their law enforcement and justice systems. These efforts reduce the amount of crime and illegal drugs reaching U.S. shores. INL’s role in international law enforcement is to utilize its foreign assistance authority to develop, fund, and implement foreign assistance programs that support U.S. foreign policy. It is important to note that INL does not have either an operational law enforcement mandate or legislative authority to conduct investigations or pursue criminal cases in court. INL builds the foundations required for functioning, accountable criminal justice systems overseas so that partner countries will ultimately be able to address crime without the need for foreign assistance resources.

The Office of Criminal Justice Assistance and Partnerships (INL/CAP) strengthens criminal justice systems by 1) providing highly specialized criminal justice sector expertise; 2) leveraging partnerships with U.S. state and local agencies that also face transnational crime and narcotics challenges; and 3) applying programs and methods that demonstrate effective results.

Criminal justice assistance is a core component of rule of law development, which is critical to assisting countries fight destabilizing crime and corruption, and promoting good governance.

Currently, INL manages criminal justice programs in numerous countries, employing criminal justice experts to implement these programs. The different programs include: deployment of U.S. police, justice and corrections experts to bilateral and multilateral assistance missions, including direct seconded of U.S. police officers to United Nations missions; and the deployment of mentors or other technical advisors. The programs also include provision of infrastructure and equipment that support criminal justice capacity building. INL requires contracted personnel to complete pre-deployment training prior to deployment to the mission area. To this end, INL/CAP implements an in-house pre-deployment training program to ensure that contracted advisors deploy prepared to succeed in their assigned missions. INL/CAP also supports pre-deployment training for U.S. criminal justice agency personnel, including active serving police officers.

INTRODUCTION

The intent of this contract is to provide Instructional Systems and Implementation Support to

INL/CAP’s Pre-deployment Training Course (PDT) for INL advisors deploying overseas and other

INL/CAP training as scheduled.

SCOPE

The U.S. Government seeks instructional systems sustainment, support, and implementation for the

PDT course (INL PREP) delivered currently at the INL Training Center at the Executive Conference and Training Center, located at 22685 Holiday Park Drive, Suite 60, Sterling, VA 20166. The INL

Pre-deployment Program (INL PREP) is a training program that prepares police, justice, corrections and other technical advisors to support their overseas counterparts in criminal justice development programs in countries where INL implements programs. INL PREP is highly interactive and leverages the experience and expertise of advisors in the class and subject matter experts for specialized topics.

INL PREP is currently conducted monthly over the course of eight (8) days and includes 12 modules within the core themes; Mission, Human Rights, Global Citizenship, Advisor ship and Personal

Safety. INL/CAP anticipates training approximately 100 advisors a year.

INL also provides law enforcement training worldwide consistent with United Nations curriculum to enhance our partners’ capacities to plan, prepare, mobilize, and sustain their personnel in peace operations. This training is scheduled as needed.

The Offeror shall provide qualified staff to support the activities of the Instructional Systems Support contract. Addendum A provides a representative listing of the scheduled curriculum for contractor’s review purposes. The actual course calendar will be provided upon award and transition will occur within 30 days of award, during which time the USG will provide contractor with access to training modules, identify equipment and materials required to support courses and familiarize staff with facilities and those requirements.

PERIOD OF PERFORMANCE

Period of Performance to begin upon notice of award for one (1) base year, with two (2) one (1)-year option year periods.

REQUIREMENTS

The Instructional Services Unit under the INL/CAP Training Team shall be responsible for the achievement of a series of outcomes: namely the product support, implementation, and sustainment of a portfolio of training and capacity-building programs including pre-deployment (PREP, Mobile, Global, Recharge, & Virtual). The Instructional Services Unit shall use proven instructional systems model that applies modern adult learning principles, methods, and techniques to sustain the existing curriculum. This systems approach to training (ADDIE model) consists of Analysis, Design, Development, Implementation, and Evaluation significantly improves quality of learning and ensures we effectively meet the learning objectives.

The Instructional Services Unit shall provide support in the following areas: (Addendum C)

1. Curriculum Sustainment Efforts

2. Course Preparation and Implementation

3. Training Product, Materials, Aids, and Devices

4. Training Evaluation and Effectiveness

5. Other Direct Costs

Curriculum Sustainment Efforts

The contractor shall create a sustainment plan to support the ongoing efforts to maintain the relevance and currency of the pre-deployment curriculum. The plan should include a systematic approach to making course improvements and content changes on a pre-determined schedule. The sustainment calendar should include appropriate times to adjust the training courses based on facilitator and program office requests, annual training delivery assessments (TDAs), participant feedback, and process improvement.

The contractor shall:

Utilize the sustainment plan and course calendar for INL PREP, INL Mobile, INL Global, INL Virtual, and INL Recharge;

Maintain all current finished products, including participant workbooks, training texts, computer-based instruction, pocket field guide, templates, media applications, etc.;

Maintain version control and instructional integrity of curriculum using a digital repository;

Revise instructional materials for modules in accordance with specific learning objectives;

Maintain curriculum files and materials in electronic format so that INL/CAP can modify, edit, and print;

Continue to coordinate with INL/CAP subject matter experts for content updates.

Course Preparation and Implementation

The contractor shall provide hands-on support, and implementation support staff, as needed, in coordinating and preparation for the INL PREP, INL Mobile, INL Global, and INL Virtual pre-deployment training. Activities will include, but are not limited to, classroom set-up, training and technology assistance, and pre- and post-course implementation based on the following course requirements:

INL PREP (8 days): up to 2 days pre and 1-day post

INL Mobile (1 day): up to 1-day pre and 1-day post

INL Virtual (1/2 day): up to 1-day pre and 1-day post

INL Global (3 days): up to 2 days pre and 1-day post

INL Recharge (3 days): up to 1-day pre and 1-day post

INL CAP International Training Initiatives- up to 3 trainers –up to 2 weeks in Africa, Pacific, and South-Central Asia-up to 3 countries 3x per year.

The contractor shall provide instructor/facilitator staffing for course module delivery in support of the pre-deployment training program and other INL/CAP initiatives on an “as needed basis”. See attached Addendum B (Specialized Instructor/Facilitator). The instructors will work closely with the

Training team and Instructional Services Unit on any additional training design or development needs.

Training Product, Materials, Aids, and Devices

The contractor shall maintain and support training aids and devices for training courses. The contractor shall:

Maintain and/or revise instructional materials for modules in accordance with specific learning objectives;

Update materials including participant workbooks, case studies, reference materials, practical exercises, computer-based instruction, pocket guide, templates, media applications, etc.;

Provide technology-enabled support for products to include mobile applications to complement course modules and multimedia (video/audio) to ensure optimal learner experience.

Ensure all sustainment requirements meet the quality and standards of the existing course materials that meet and/or exceed the industry training standards. A sample (addendum D) is provided.

Training Evaluation and Effectiveness

The contractor shall develop studies and mechanisms for the INL/CAP Training Team to determine the reliability and validity of training evaluation through analysis of results. The contractor shall:

Provide detailed reports on training outcomes on a continual basis including monthly and end-of-year reports;

Develop tools and knowledge assessments to measure effectiveness and efficacy of the total instructional program utilizing the Kirkpatrick Levels of Training Evaluation (Levels 1-3), or other appropriate evaluation metric;

Measurements shall utilize the learning objectives and subject matter content, texts, technical manuals, and other relevant course materials;

Write, review, revise and reword evaluation tools and course content as necessary;

Identify additional support needs outside of course development to support the ongoing training delivery;

Identify other process and procedural improvements for the operational and fiscal benefit of

INL/CAP.

Option years

In future option years, INL may seek to explore the development of additional training courses, materials, aids or devices, which may include a Distance Learning System to support distance learning, distance learning modules, senior level commander training, modified PDT course, and the

INL Bureau Orientation Course.

.Addendum A

Representative Sample of Course Schedule

Addendum B

Specialized Instructor/Facilitator

Duties/Responsibilities

Serve as an expert adult-centric instructor in his/her area of expertise in support of INL/CAP training requirements (See attached list). Must be able to deliver 90-minute blocks of instruction (to include role-play, scenarios, tabletop exercises, etc.).

Assist Instructional Design experts, as needed, with research, teaching methodology development, and curricula design.

Prepare documentation related to training.

Minimum Qualifications

U.S. Citizenship

A PhD, JD, or equivalent academic credential in a topic or field of study relevant to the needs of the INL/CAP training program; OR

A Master’s Degree (in a relevant field) with 5 years teaching experience in adult education;

OR

A Bachelor’s degree (in a relevant field) with 7 years teaching experience in adult education;

OR

10 years aggregate experience as a: certified criminal justice sector instructor; adult training manager/coordinator in a relevant field; equivalent demonstrated instructional experience in an adult learning environment; or such combination of expertise, education, and experience as to be considered an expert in their field.

The ability to facilitate course modules using adult learning principles.

Excellent oral and written English communication skills.

Preferred Qualifications

Experience instructing curriculum for international criminal justice sector missions.

Experience working overseas in a civilian police or related mission where training was a significant component.

Knowledge of criminal justice development in an international environment.

The ideal INL/CAP Training Assistance Team member (on-call instructor) is a subject matter expert in one or more of these topical areas.

About INL; (INL) Program Brief; Mission Experience; Country Profile; (Comparing)

Criminal Justice Systems; Facilitator Refresher; Peacekeeping Operations; Ethics and Human Rights;

Promoting Gender Perspectives; Leading People and Teams; Serving as an Advisor; Managing

Projects Overseas; and Travel Health and Safety.

A course module is a standardized or self-contained segment that with other such segments constitutes an educational course or training program. The common elements of a training module support and contribute to the learner’s experience. INL/CAP will provide curriculum to the offeror to assist in selecting the most qualified individuals as instructors.

Clearance Requirement

A security clearance is not required for CONUS/OCONUS training.

Position Location & Hours

The physical work location is 22685 Holiday Park Drive, Dulles, VA 20166 and is located at the

Executive Conference and Training Center which is the contracted location for the INL/CAP sponsored training. When the adjuncts services are required, they will work on a daily rate based on 4 or 8-hour blocks with a minimum of 4 hours at a fixed price. Days of the week and the beginning

(start time) of the work day will fluctuate depending upon the needs of the Training Center but are generally between the hours of 8:30 a.m. and 4:30 pm. Evening and weekend hours may be required.

International locations for adjunct instructors may include, up to -3 trainers able to deliver blocks of 2 week trainings in our Africa, Pacific, and South-Central Asian partner up to 3x per year, per country.

The countries could change based on the needs of the USG. If travel is required contractor must follow instructions outlined under the travel clause located below in the clause section of this solicitation.

Addendum C

ISU Staffing

INL/CAP Instructional Services Unit (ISU)

Below is a breakdown of the position descriptions across five (5) roles making up an Instructional

Services Unit (ISU). This team structure works well for methodical development processes and implementation support while supporting sustainment efforts.

ISU team members should include:

1. Lead Instructional Designer / Program Manager

Lead the full instructional design lifecycle (ADDIE) as a contributing instructional designer while engaging the client for the learning solutions.

Preferred qualifications- Master’s Degree in Information and Learning Technologies with an emphasis in Adult Learning from an accredited University.

Certified Professional in Learning and Performance (CPLP)

2. Instructional Designer / Learning Specialist

Develop PowerPoint-based instructional guides for adjuncts and advisors using instructional strategies to support learning that will transfer to the real world

Develop interactive activities for instructor-led training with activity handouts and supporting facilitator notes per learning objectives outlined in the Design Guide

Adapt existing source content to match the desired objectives and collaborate with SMEs as needed to develop additional content

Conduct research using a variety of sources to ensure content accuracy and relevance

Participate in formative review cycles for quality assurance

3. Graphic Designer

Design, develop, source, and embed supporting instructional graphics into learning resources

(PPT, Word, etc.) with guidance from the Instructional Designer

Generate and customize graphics, animations, sound, and text into functional multimedia files

Assist in establishing and maintaining professional graphic and visual consistency for the project using Design Guide standards (courseware branding)

4. Training Support Analyst

Plans, coordinates, develops, and implements support for various pre-deployment training activities as assigned; supports course moderator and backfills for the role as needed

Performs various operational, clerical, and/or administrative support tasks as assigned

Serves as back-up support in the day-to-day coordination of training activities

Performs miscellaneous job-related duties as assigned

5. Quality Control Editor

Review and edit instructional text for correct grammar, spelling, and punctuation

Review and edit instructional text for clarity, conciseness, style, and voice according to standards outlined in the Design Guide (learner analysis, learning format, etc.)

Participate in formative review cycles with team as needed

6. Subject Matter Expert (SME)

Collaboration & Reviews time to review and enhance training strategy/activities, content outlines, draft presentations, worksheets, job aids, and other training resources. This includes meetings (in-person or telecom) to plan, coordinate, or review above items.

Research & Analysis of current and best practices in corrections using your networks and knowledge resources as it relates to the instructional direction of the program.

Observation & Evaluation of training deliveries to assist with its improvement by providing detailed analysis and feedback.

Consultations & Coaching sessions and interviews with instructional designers, SMEs, instructors, and other stakeholders to provide recommendations in your areas of expertise and how best to relay or transfer that knowledge to international partners.

Facilitation of modules/courses related to your areas of expertise for small or large groups to include training and facilitation best practices.

Sample Module for Contractor Review below in Addendum D

Addendum D

Sample module

Addendum E

Past Performance Questionnaire

U.S. DEPARTMENT OF STATE

PAST PERFORMANCE QUESTIONAIRE

Source Selection Information – Sensitive

SECTION 1: THIS SECTION IS TO BE COMPLETED BY THE CONTRACTOR**

Contractor (Company that will be submitting a quote/proposal):

Customer Agency/Company

Name (Reference):

Contract Number:

Contract Period of

Performance (start and end dates):

Brief Description of

Contract/Requirement:

NAICS Code (if applicable):

Annual Contract Dollar

Value:

Total Contract Dollar

Value, inclusive of all options if exercised:

Type of Contract (Fixed

Price, Labor Hour, IDIQ, etc.)

** THIS SECTION IS TO BE COMPLETED BY THE PAST PERFORMANCE

REFERENCE**

The ratings below are to be provided by the organization identified above, and submitted to the

Contract Specialist provided to you by the requesting organization. The due date and time are on page four of this document.

Answers to Questions 1-6 are based on information obtained from the named organization, not the contractor. Ratings to be used are: Exceptional, Very Good, Satisfactory, Marginal, and

Unsatisfactory. Ratings should be supported with the appropriate comments.

The following chart depicts the ratings that are to be used to evaluate the contractor’s performance:

Rating Definitions

Exceptional Performance meets contractual requirements and exceeds many to the

Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the

Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

References should evaluate performance of the contractor identified within this form. Where the reference lacks sufficient information to provide an evaluation for a particular performance element, this should be noted. Where any deficiency or unfavorable information is identified, the reference should identify any mitigating factors that may weigh in favor for the person/firm on whose behalf the reference is provided (i.e., problems due to causes outside the contractor’s control) and provide contractor’s rebuttal statement. An individual within your organization that is knowledgeable of the contractor’s day-to-day operations and overall performance should complete this questionnaire.

However, that individual is encouraged to supplement their own knowledge of the contractor’s performance with the judgment of others within their organization, as applicable.

1. Quality of Services: Compliance with contract requirements, effectiveness of contractor’s quality control plan/program, effective and efficient management of work force, work force properly trained and experienced to ensure that required tasks are successfully performed, no adverse actions taken for quality issues, etc.

Rating: Choose an item.

Comments: Click here to enter rationale for the chosen rating.

2. Cost Control: (Does not apply to Fixed Price type contracts) Assess the contractor’s effectiveness in forecasting, managing, and controlling contract/order cost. If the contractor is experiencing cost growth or underrun, discuss the causes and contractor-proposed solutions for the cost overruns or underruns. For contracts/orders where task or contract sizing is based upon contractor-provided person hour estimates, the relationship of these estimates to ultimate task cost should be assessed. In addition, the extent to which the contractor demonstrates a sense of cost responsibility, through the efficient use of resources, in each work effort should be assessed.

3. Schedule/Timeliness: Assess the timeliness of the contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g., efforts that contribute to or affect the schedule variance).

4. Management/Business Relations: Assess the integration and coordination of all activity needed to execute the contract/order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts. Assess the contractor’s performance in selecting, retaining, supporting, and replacing, when necessary, key personnel.

5. Small Business Subcontracting: Assess compliance with all terms and conditions in the contract/order relating to Small Business participation (including FAR 52.219-8, Utilization of

Small Businesses and FAR 52.219-9, Small Business Subcontracting Plan (when required). Assess any small business participation goals which are stated separately in the contract/order. Assess achievement on each individual goal stated within the contract/order or subcontracting plan including good faith effort if the goal was not achieved.

6. Regulatory Compliance: e.g. failure to report in accordance with contract terms and conditions, late or nonpayment to subcontractors, trafficking violations, tax delinquency, defective cost or pricing data, terminations, suspension and debarments) Assess compliance with all terms and conditions in the contract/order relating to applicable regulations and codes, Consider aspects of performance such as compliance with financial, environmental (example:

Clean Air Act, Clean Water Act), safety, and labor regulations as well as…