Tracked_Changes_RFP_18-233-SOL-00009_0001.docx

RFP#: 18-233-SOL-00009_0001 Page 3 of 100 On-Site Debt Collection and Accounting Support

SECTION B - Supplies or Services and Prices/Costs

B.1 BRIEF DESCRIPTION OF SERVICES

This contract is to provide on-site debt servicing, debt referral, accounting, and administrative services and accounts receivable support.

B.2 TYPE OF CONTRACT

The contract type awarded is a Time and Materials contract type.

B.3 SEVERABLE SERVICES

The services acquired under this contract are severable services. Funds are only available for use for the contract line item (CLIN) to which they are obligated. Unused funds from one CLIN may not rollover for use in other CLINs.

B.4 CONSIDERATION AND PAYMENT (T&M – Severable Services)

In consideration of satisfactory performance of the work as described throughout this contract, the Contractor shall be paid in accordance with the fixed loaded hourly rates as shown herein for the specified categories of labor based on the number of actual hours incurred in the performance of the work specified. Fully loaded rates shall be all inclusive of direct labor, fringe benefits, applicable indirect costs, and any profit for each labor category. Additionally, the contractor shall be reimbursed for parking paid for materials directly chargeable to this contract. If the options are exercised funding will be obligated by modification to the contract. The base period and option periods are priced as follows:

CLIN 1 - Base Period: January 4, 2018 through November 3, 2018

Required

Hourly Rate Total Estimated Price /Category

Other Direct Costs:

$10,000

CLIN Ceiling (Not to Exceed)

CLIN 2 – Option Period 1: November 4, 2018 through November 3, 2019

Required

Hourly Rate Total Estimated Price /Category

Other Direct Costs:

$12,000

CLIN Ceiling (Not to Exceed)

CLIN 3 – Option Period 2: November 4, 2019 through November 3, 2020

Required

Hourly Rate Total Estimated Price /Category

Other Direct Costs:

$12,000

CLIN Ceiling (Not to Exceed)

CLIN 4 – Option Period 3: November 4, 2020 through November 3, 2021

Required

Hourly Rate Total Estimated Price /Category

Other Direct Costs:

$12,000

CLIN Ceiling (Not to Exceed)

CLIN 5 – Option Period 4: November 4, 2021 through November 3, 2022

Required

Hourly Rate Total Estimated Price /Category

Other Direct Costs:

$12,000

CLIN Ceiling (Not to Exceed)

TOTAL Potential Value inclusive of all CLINS: ______________

B.5 CEILING PRICE

The hours and total price per labor category are for budgeting purposes only. The number of hours actually used for each category may exceed or be less than the estimate by category as long as the ceiling price for the CLIN is not exceeded. The ceiling for each CLIN is identified in Section B. The Government shall not be obligated to pay any amount in excess of this ceiling price nor is the Contractor obligated to continue performance if to do so would exceed this ceiling price. In the event that the Government chooses to exercise optional CLINS, unused funds from a previous CLIN may not be used to fund any services taking place in a subsequent CLIN. The ceiling price may be modified by the Government if it is determined that the estimated hours or estimated materials are insufficient for the work required.

B.6 ADDITIONS AND CHANGES TO LABOR CATEGORIES

It may be necessary to add or change labor categories during performance of this contract in order to carry out the services described in Section C. If new labor categories are added, or existing labor categories revised, the parties will negotiate the labor category(ies) prior to the incorporation into the contract. Any new labor rate proposed will be evaluated for reasonableness in accordance with FAR 15.4.

SECTION C - Description/Specifications/Statement of Work

Title: On-Site Debt Collection and Accounting Support

C.1 PROGRAM DESCRIPTION AND BACKGROUND

Background

The Program Support Center (PSC) is a Federal Shared Services Provider within the U.S. Department of Health and Human Services (HHS) offering services in five key markets within the federal government: administrative operations, financial management, occupational health, procurement, and real estate and logistics. PSC is also a Treasury-Designated Debt Collection Center providing a full range of debt collections services to certain Federal Agencies.

Debt collection legal authorities include (but are not limited to):

1. The Debt Collection Improvement Act of 1996 (DCIA)

2. Federal Debt Collection Procedures Act (FDCPA)

3. Federal Claim Collection Standards - 31 CFR Section § 900 to 904

4. 31 U.S.C. § 3711

Objectives

The objective of this contract is to obtain on-site debt servicing, debt referral, accounting, and administrative services.

C.2 STATEMENT OF WORK - Severable Services

The Contractor shall furnish all of the necessary personnel, materials, services, facilities, (except as otherwise specified herein), and otherwise do all the things necessary for or incident to the performance of the work as set forth below:

The contractor shall be responsible for a full range of duties that include but are not limited to the daily task of debt collection and accounting support.

C.2.1 DEBT SERVICING

1. The contractor shall establish receivables; conduct due diligence on established debts; prepare and monitor letters and statements; and, perform debt calculations in Excel and/or other software.

2. The contractor shall manage and monitor various types of debt programs.

3. The contractor shall perform financial statement reviews; negotiate and prepare repayment plans and settlement agreements.

4. The contractor shall respond to debtor’s questions and concerns both orally and in writing.

5. The contractor shall perform credit bureau dispute updates and skip tracing.

6. The contractor shall perform reconciliations and interactions with the private collection agency.

7. The contractor shall perform analytical accounting responsibilities.

8. The contractor shall work with Debt Collection Management System (DMCS), Unified Financial Management System (UFMS) and/or other systems to perform debt collection.

9. The contractor shall provide dispute and proof of debt response to the Department of Treasury and perform reconciliations on Treasury Offset Program and Treasury Cross-Servicing (FEDDEBT) Program.

10. The contractor shall review, process and monitor disability waivers and appeal requests.

11. The contractor shall notify and provide recommendation/corrective actions to designated PSC management staff on any changes to Program Office contacts, processes, regulations, and policies.

12. The contractor shall review and analyze various weekly, monthly and quarterly status reports to perform and improve debt collection process.

13. The contractor shall develop log, table, dashboard and/or ad-hoc reports in Excel and Access format to support debt collection actions and performance measurements as defined by PSC COR.

14. The contractor shall prepare, update and validate the standard operating procedures and create flow charts as needed.

15. The contractor shall provide cross training to its staff on debt programs, systems, and job functions so there is no disruption to PSC in the event of contractor staff turnover.

16. The contractor shall participate with system user acceptance testing and support any system modification and enhancement.

17. The contractor shall respond to inquiries and/or questions received from debtors, attorneys, Federal Agencies, or other principals. The contractor shall ensure that debtor account information is released only to authorized individuals.

18. The contractor shall perform document imaging, monitor, and file original documents.

19. The contractor shall support audit samplings and A-123 internal control reviews questions.

20. The contractor shall support the mailings of the IRS 1098E and IRS 1099C forms.

21. The contractor shall perform miscellaneous administrative duties related to accomplishing the above tasks.

C.2.2 DEBT REFERRAL SERVICE

The Contractor shall provide services related to debt referral and litigation support. The task involves a broad range of debt programs.

The Debt Referral service includes but is not limited to the following tasks:

1. The contractor shall work with Debt Collection Management System (DMCS), Unified Financial Management System (UFMS) and/or other systems.

2. The contractor shall assist in reconciliation of information in DMCS as needed.

3. The contractor shall analyze debts for completion of due diligence and preservation of evidence.

4. The contractor shall prepare complicated debt calculations based on contracts, grants, promissory notes, state and federal court judgments; variable and fixed interest rates; simple or compounded interest.

5. The contractor shall prepare litigation files for debt referral to the United States Department of Justice (DOJ) and HHS’ Office of Inspector General (OIG).

6. The contractor shall prepare Certificates of Indebtedness (COI) and Claims Collection Litigation Reports (CCLR) in accordance with 31 CFR 904.

7. The contractor shall maintain COI and CCLR templates for multiple debt programs.

8. The contractor shall monitor case workflow to ensure referral packages move through the cycle of preparation within the established due dates listed in Section F.3 Deliverable Schedule.

9. The contractor shall perform skip tracing.

10. The contractor shall manage all debtor bankruptcy filings. This includes (but is not limited to) the following tasks:

· Review incoming mail.

· Search records in LexisNexis Courtlink and various court systems.

· Prepare documentation such as proof of claim, declaration, cover memo etc.

· Calculate repayment date and amount owed.

· Liaison with Department of Justice, Office of General Counsel, and Federal Agencies.

· Monitor bankruptcy cases through discharge/dismissal.

· Perform other administrative tasks regarding debtor bankruptcy filings.

11. The contractor shall process debtor payments made to DOJ and received by HHS through Intra-Governmental Payment and Collection (IPAC). Ensure accounting data is accurately entered into the accounting system.

12. The contractor shall respond to inquiries from State Medical Licensing Boards. The contractor will respond by obtaining documents from our imaging system and sending via overnight mail.

13. The contractor shall order certified court records, legal records, death certificates, etc.

14. The contractor shall image documents, correspondence, referrals, and various records.

15. The contractor shall respond to inquiries and/or questions received from debtors, attorneys, Federal Agencies, or other principals. The contractor shall ensure that debtor account information is released only to authorized individuals.

16. The contractor shall perform administrative duties related to the above tasks.

17. The contractor shall prepare, validate, and update standard operating procedures and create flow charts as needed.

18. Problems are solved independently and escalated to federal staff only when necessary.

C.2.3 ACCOUNTS RECEIVABLE SUPPORT

1. The contractor shall be responsible for daily receipts and debit voucher postings from Lockbox, Pay.gov, ACH Credit, Wire Transfer and OTCnet check deposits.

2. The contractor shall process IPAC transactions and postings.

3. The contractor shall perform and support reconciliations on clearing fund accounts and out of balance schedules as needed.

4. The contractor shall perform and support month-end and year-end systems closing as needed.

5. The contractor shall download reports from various systems for research and reconciliation purposes on a regular basis.

6. The contractor shall perform user acceptance testing to validate system upgrades, modification, and data synchronization efforts.

7. The contractor shall process checks received (Approximately 25 per day).

8. The contractor shall provide the daily deposit ticket requested from the private collection agency.

C.2.4 ELECTRONIC CHECK PROCESSING AND DEPOSIT SERVICE

The contractor shall review, prepare, and process the daily deposit of checks through Treasury applications. The approximate amount of checks received is currently 25 per day.

The contractor shall prepare forms in Excel titled, “Schedule of Collections”. The form will include the following information: : Register Number, Payee Name, Dollar Amount, Check Number, Check Date, and Program Type.

The contractor shall log information from all checks received into an excel spreadsheet titled, “Register of Collections”. The information included in the form must include at a minimum the following: Register Number, Payee Name, Dollar Amount, Check Number, Check Date, and Program Type, and assigning a register number.

The contractor shall process and provide the daily deposit ticket requested from the private collection agency.

The contractor shall provide support by responding to inquiries about check processing, deposits, and audit sampling.

C.2.45 MANAGE CONTRACT AND CONTRACT STAFF

A. Training (All Contractor Staff)

1. All The contractor staff shall participate in mandatory Federal training as required of all contractors that work on-site or on government computer systems. All training would take place within the estimated hours listed in Section B.4.

2. The contractor shall maintain a list of the expiration dates of badges and security clearances of contract staff. The contractor shall ensure contractor staff submits updated badging and security clearance paperwork at least 90 days prior to expiration dates.

B. Debt Referral Service Team Leader (Team Leader)

1. The team leader shall provide guidance, direction, and instruction to contractors relating to the performance of debt referral services.

2. The team leader shall perform the debt referral services listed in C.2.2.

The team leader shall monitor case workflow to ensure referral packages move through the cycle of preparation within the established due dates listed in Section F.3 Deliverable Schedule.

3. The contractor team leader shall ensure work cross train debt referral service contractors to ensure work is not disrupted in the event of contract staff turnover and vacations.

3. The team leader shall provide debt referral contractor staff with problem solving and other assistance as needed. Problems are solved independently and escalated to federal staff only when necessary.

4. The team leader shall annually update Standard Operating Procedures as they pertain to debt referral, bankruptcy cases, and processing debtor payments made to DOJ.

C. Project Manager (PM)

1. The PM contractor shall perform all the debt servicing duties, provide support and training to the contractors, oversee the tasks performed by the contractors

2. The PM contractor shall provide human resources guidance, on-boarding process and timekeeper functions to the contractors.

3. The PM contractor shall work closely with the COR and Federal staff to resolve any issue in a timely manner.

4. The PM contractor shall develop performance measurement dashboard and tasks plan, provide input and recommendation to the Federal supervisors to improve the performance and process effectively and efficiently on a regular basis.

5. The PM contractor shall consult with the COR on all decisions regarding the recruitment and termination of any key personnel.

6. The PM contractor shall maintain deadlines on the deliverables and communicate on an on-going basis with the contractors, COR, Federal staff, and any internal and external customers.

7. The PM contractor shall annually update Standard Operating Procedures.

8. The PM contractor shall assist and support the transitioning of work from the active contract to a follow-on contract. The Contractor shall assist the Government in planning and implementing a complete transition from this Contract to a transitioning contractor. This shall include formal coordination with Government staff and successor staff and management. It shall also include delivery of fully updated Standard Operating Procedures and the status of all work in progress.

C.3 PROTECTION OF INDIVIDUAL PRIVACY (PRIVACY ACT)

This contract specifically provides for the design, development, or operation of a system of records on individuals. Therefore, in accordance with the Privacy Act of 1974 (5 U.S.C. 552a) and FAR Subpart 24.103, the system of records on individuals that is applicable to this contract is: Debt Management Collection System (DMCS) The contractor and its employees are subject to criminal penalties for violations of the Act (5 U.S.C. 552a(i)) to the same extent as employees of the Department of Health and Human Services. The contractor does hereby agree and assures that each one of its employees know the prescribed rules of conduct, and each employee is aware that he/she can be subjected to criminal penalties for violations of the Act. A copy of the rules of conduct and other requirements are set forth in 45 CFR Part 5b.Upon completion of this contract, the contractor shall be required to participate in the Outgoing Transition and provide fully updated Standard Operating Procedures as listed in Section F.3 DELIVERABLE SCHEDULE. The contractor shall provide a status of all work in progress; turn over all debtor case files, program notes, records, and correspondence to the Department within three business days prior to the end of the contract. The contractor shall ensure that key personnel are available to answer questions during the transfer of documentation.

C.4 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Government intends to utilize a Quality Assurance Surveillance Plan (QASP) to monitor the quality of the Contractor’s performance. The oversight provided for in the contract and in the QASP will help to ensure that service levels reach and maintain the required levels throughout the contract term. Further, the QASP provides the COR with a proactive way to avoid unacceptable or deficient performance, and provides verifiable input for the Contractor Performance Assessment Reporting System (CPARS). The QASP may be updated by modification to the contract.

C.5 SECURITY AND POSITION SENSITIVITY

C.5.1 To perform the work specified herein, contractor personnel will require access to proprietary, privacy protected and/or sensitive data, regular access to HHS-controlled facilities and/or access to HHS information systems. The Government anticipates the position sensitivity under this effort to be Level 5; but sensitivity levels cannot be ascertained definitively until after contract award.

C.5.2 To gain the required access and successful award, the contractor shall comply with Homeland Security Presidential Directive 12, Policy for a Common Identification Standard for Federal Employees and Contractors, and with the personal identity verification and investigation procedures contained in:

· HHS Information Security Program security requirements, outlined in the HHS Information Security and Privacy Policy (IS2P) – copy can be obtained by emailing fisma@hhs.gov

· HHS Continued Implementation for the HSPD-12 Program, dated January 13, 2017

· OPM Final Credentialing Standard, dated June 2008

· OMB M-05-24, dated August 5, 2005, Implementation of Homeland Security Presidential Directive (HSPD) 12 --Policy for a Common Identification Standard for Federal Employees and Contractors

· Executive Order 13467

· 5 CFR Part 1400.201

C.5.3 The minimum Government investigation to receive an HSPD-12 PIV Credential is a Tier 1 (NACI), which consists of searches of records covering specific areas of a person’s background during the past five years. The minimum Government investigation to receive Elevated Privilege (any access beyond normal email or data entry) is a Tier 4 (BI High Risk Public Trust).

C.5.4 The contractor must comply with the instructions and timeframes provided by the Contracting Officer’s Representative (COR) regarding the handling of the security requirements specified in this section. Typically, each employee must submit at a minimum: a completed OF-306; a current resume; and a completed HHS 828 form. Additional requirements may apply to Foreign National Applicants who will follow a slightly different level of initial checks. No contractor may begin any work or obtain any access to HHS facilities, information or information systems unless and until codified credentialing standards are met, and the Office of Security and Strategic Information informs the COR initial security requirements are complete or HSPD12 badges have been issued, whichever occurs first. Contractors should ensure that the employees whose names they submit have a reasonable chance for access approval. In some cases, employees with existing background investigations commensurate with sensitivity designations will expedite performance. Delays associated with rejections and consequent reinvestigations may not be excusable. Investigations may delay performance, regardless of the outcome of the investigation. The facts surrounding individual cases will determine whether a delay is excusable.

C.5.5 Typically, the Government investigates personnel at no cost to the contractor, but the expense of multiple investigations for the same position is difficult to justify. Consequently, multiple investigations for the same position may, at the Contracting Officer’s discretion, justify reduction(s) in the contract price of no more than the cost of the extra investigation(s), i.e., within one year of established employment.

C.5.6 Language similar to this Security section shall be included in any subcontracts which require subcontractor personnel to have access to an information system, access to proprietary, privacy protected and/or sensitive data, other than occasional or intermittent access to an HHS-controlled facility, or any combination of these three.

C.5.6. a. The 2017 DOI/Bureau of Indian Affairs Self-Governance Negotiation Guide cites particular language to use for agreements with Sovereign Nations/Entities, Tribes and Consortia to either comply with HSPD-12 or elect to not have access to federal information or information systems, either by hardcopy or electronic means.

C.5.7 Inquiries, including requests for forms and assistance, should be directed to the COR, listed in Section G of the contract.

C.5.8 Within seven (7) calendar days after final acceptance of the work specified herein, the contractor shall return all identification badges, Government Furnished Equipment, Government Furnished Data and Government Furnished Property (GFE/GFD/GFP) if applicable, to the COR. Within seven (7) days after employee departure at any time during the contract, the contractor shall return all identification badges, and GFE/GFD/GFP if applicable, to the COR.

C.5.9 Identification Card Custody and Control

The Contractor is responsible for the custody and control of all forms of HSPD-12 Credentials issued by HHS to Contractor employees, including all subcontractor employees. The Contractor shall immediately notify the COR when a Contractor or subcontractor employee no longer requires agency access due to transfer, completion of a project, retirement, removal from work on the contract, or termination of employment. Return all HHS HSPD-12 Credentials to the appropriate credentialing office.

The Contractor shall also ensure that Contractor or subcontractor employees comply with HHS requirements concerning the renewal, loss, theft, or damage of an ID card.

Failure to comply with the requirements for custody and control of HHS issued ID cards may result in a delay in withholding final payment or contract termination, based on the potential for serious harm caused by inappropriate access to HHS facilities, sensitive information, information systems or other HHS resources.

C.5.9.1 Renewal: A Contractor employee’s HHS issued ID card is valid for a maximum of five (5) years and 9 months or until the contract expiration date (including option periods), whichever occurs first. The renewal process should begin six weeks before the ID card expiration date by contacting the COR. If an ID card is not renewed before it expires, the Contractor employee will be required to sign-in daily for facility access and may have limited access to information systems and other resources. Contractor ID card certificate(s) require yearly updates from the issuance date. The yearly updates should be coordinated between the contractor and the COR. HHS reserves the right to impose annual expiration dates on HHS issued ID Cards at any time.

C.5.9.2 Lost/Stolen: Immediately upon detection that an ID card is lost or stolen, the Contractor or Contractor employee shall submit an Incident Report within 24 hours for any and all lost or stolen HHS Credential to the COR and the local security servicing organization. The Incident Report shall describe the circumstances of the loss or theft. If the loss or theft is reported by the Contractor to the local police, a copy of the police report shall be provided to the COR The Contractor employee shall sign in daily for facility access and may have limited access to information systems and other resources until the replacement card is issued.

C.5.9.3 Replacement: A Credential will be replaced if it is damaged, contains incorrect data, or is lost or stolen for more than three (3) days, provided there is a continuing need for agency access to perform work under the contract.

C.5.9.4 Surrender Credentials/Access Cards, Government Equipment

HHS reserves the right to suspend or withdraw access at any time for any reason. Access will be restored upon the resolution of the issue(s).

Upon notification that access to HHS facilities, proprietary, privacy protected and/or sensitive information, federally controlled information systems or other HHS resources is no longer required, the Contractor shall surrender the HHS issued Credentials, access card, keys, computer equipment, and other government property to the COR or directly to HHS at the address referenced above in section

C.5.9.5 HHS Contractor personnel who do not return their government issued property within 48 hours of the last day of authorized access to HHS, may be permanently barred from HHS systems and facilities and may be subject to fines and penalties, as authorized by applicable Federal or State laws.

References:

1. Homeland Security Presidential Directive 12 (HSPD-12), Policy for a Common Identification Standard for Federal Employees and Contractors (http://www.whitehouse.gov/news/releases/2004/08/20040827-8.html);

1. Office of Management and Budget (OMB) Memorandum M-05-24, dated August 5, 2005, Implementation of Homeland Security Presidential Directive (HSPD) 12 --Policy for a Common Identification Standard for Federal Employees and Contractors (http://www.whitehouse.gov/omb/memoranda/fy2005/m05-24.pdf);

1. The Intelligence Reform and Terrorism Prevention Act of 2004

1. National Industrial Security Program Operating Manual, incorporating Change 2 dated May 18, 2016 (NISPOM)

1. Executive Order 13467, Reforming Processes Related to Suitability for Government Employment, Fitness for Contractor Employees, and Eligibility for Access to Classified National Security Information, dated June 30, 2008;

1. Final Credentialing Standard for Issuing Personal Identity Verification Cards under HSPD-12, dated July 31, 2008;

1. FIN 10-05 OPM Memorandum Reminder to Agencies of the Standards for Issuing Identity Credentials Under HSPD-12, dated May 17, 2010;

1. 5 CFR Part 1400 Final Rule, Designation of National Security Positions in the Competitive Service, and Related Matters, dated June 5, 2015

1. 5 CFR Section 731.106(a) Designation of Public Trust positions and investigative requirements.

1. Federal Information Processing Standards 201 (FIPS 201), to include all subsequent versions;

1. OMB M-07-06, dated January 11, 2007, Validating and Monitoring Agency Issuance of Personal Identity Verification Credentials

1. OMB Circular A-130, dated July 28, 2016, to include all subsequent versions

1. FISMA and the FISMA Modernization Act

1. 2016 and 2017 Self-Governance Negotiation Guide (Includes Sovereign Nations, Entities, Tribes and/or Consortia).

1. Federal Identity, Credential and Access Management Architecture Standards and Policies

1. Department of Health and Human Services’ (HHS) Counterintelligence and Insider Threat Policy, dated July 13, 2015 to include all subsequent versions.

1. HHS Continued Implementation for the HSPD-12 Program, dated January 2017 to include all subsequent versions;

1. FAR 52.204-9 – Personal Identity Verification of Contractor Personnel

1. FAR 52.222-54 – Employment Eligibility Verification

1. HHS IRM Information Security Program Policy http://www.hhs.gov/read/irmpolicy/121504.html.

SECTION D - Packaging and Marking

D.1 PACKAGING AND MARKING

All deliverables shall be delivered to the Contracting Officer’s Representative (COR) identified in Section G and shall be marked as follows:

D.2 PAYMENT OF POSTAGE AND FEES

All postage and fees related to submitting information including forms, reports, etc. to the Contracting Officer or COR shall be paid by the Contractor.

SECTION E - Inspection and Acceptance

E.1 INSPECTION AND ACCEPTANCE

Pursuant to FAR clause 52.212-4, all work described in Section C to be delivered under this contract is subject to final inspection and acceptance by an authorized representative of the Government. The authorized representative of the Government is the Contracting Officer’s Representative (COR), who is responsible for inspection and acceptance of all services, materials, or supplies to be provided by the Contractor.

E.1.1 Inspection and Acceptance Criteria

Final inspection and acceptance of all work performed, reports and other deliverables will be performed at the place of delivery by the COR.

E.1.2 General Acceptance Criteria

General quality measures, as set forth below, will be applied to each work product received from the Contractor under this Statement of Work.

· Accuracy Work Products shall be accurate in presentation, technical content, and adherence to accepted elements of style.

· Clarity Work Products shall be clear and concise. Any/all diagrams shall be easy to understand and be relevant to the supporting narrative.

· Consistency to Requirements All work products must satisfy the requirements of this Statement of Work.

· File Editing All text and diagrammatic files shall be editable by the Government.

· Format - Work Products shall be submitted in hard copy and electronic copy. The electronic copy must be in a format as indicated in the Deliverables Table.

SECTION F - Deliveries or Performance

F.1 PERIOD OF PERFORMANCE – Severable Services

The period of performance shall be for a base period of 12 months with four 12 month option periods, as follows:

Option periods may be exercised in accordance with FAR Clause 52.217-9 entitled "Option to Extend the Term of the Contract."

F.2 PLACE OF PERFORMANCE

Work will be performed at:

U.S. Department of Health and Human Services Program Support Center 7700 Wisconsin Avenue Bethesda, MD 20814

F.3 DELIVERABLES AND DELIVERY SCHEDULE

The contractor shall submit all required report(s)/deliverables in accordance with the following schedule: All reports shall reference and cite the contract number.

Deliverables shall comply with the minimum requirements described herein. The service and deliverable content format and due date requirements in the SOW are considered minimum performance standards the Contractor must meet or exceed. Failure to achieve these standards will be communicated in writing to the Contractor promptly upon receipt of the deliverable. Any needed revisions identified by the COR will be accomplished by the Contractor.

Items specified for delivery below are subject to the review and approval of the COR prior to acceptance. The Contractor shall be required to make revisions deemed necessary by the COR.

Final Debt Referral Package

5 business days from receipt of the approved draft.

C.2.4 ELECTRONIC CHECK PROCESSING AND DEPOSIT SERVICE

DUE DATE

Contractor Onboarding Plan

Within two weeks of the effective date of the contract award:

Establish building/system access and obtain essential institutional knowledge including:

a) Establish building access by applying for HHS/PSC badging and building key fobs, etc.

b) Establish required system access by submitting required forms in a timely manner and providing COTR status to ensure follow-up as necessary

c) Schedule knowledge walkthrough sessions – contractor led with federal participation.

d) Become familiar with key federal and contractor support staff, key processes and procedures.

e) Obtain and review existing standard operating procedures.

f) Ensure availability of contractor personnel as needed during on-boarding.

Contractor Onboarding Reports

Status of on-boarding: Due to the COR weekly from the effective date of the contract award.

Final Report that on-boarding complete: Due within four weeks of the effective date of the contract award.

a) schedule of knowledge walkthrough sessions

b) submit knowledge transfer documentation

c) ensure availability of key personnel during transition period

F.4 DELIVERY REQUIREMENTS

Pickup and delivery of items under this contract shall be accomplished between the hours of 9:30 a.m. and 3:30 p.m., Monday through Friday unless changed by mutual agreement between the COR and the contractor. No deliveries shall be made on Saturdays, Sundays, and days of government closure or Federal legal holidays found at: http://www.opm.gov/operating_status_schedules.

F.5 OBSERVANCE OF LEGAL HOLIDAYS AND DAYS OF GOVERNMENT CLOSURE – ONSITE CONTRACTOR EMPLOYEES (a)(1) The performance of this contract requires contractor employees of the prime contractor or any subcontractor, affiliate, partner, joint venture, or team member with which the contractor is associated, including consultants engaged by any of these entities, to have access to, physical entry into, and to the extent authorized, mobility within, a Federal facility.

(2) HHS may close and or deny contractor access to a Federal facility for a portion of a business day or longer due to any one of the following events:

(i) Federal public holidays for federal employees in accordance with 5 U.S.C. 6103.

(ii) Fires, floods, earthquakes, unusually severe weather to include snow storms, tornadoes and hurricanes.

(iii) Occupational safety or health hazards.

(iv) Any other reason.

(3) In such events, the contractor employees may be denied access to a Federal facility, in part or in whole, to perform work required by the contract. Contractor personnel already present at a Federal facility during such events may be required to leave the facility.

(b) In all instances where contractor employees are denied access or required to vacate a Federal facility, in part or in whole, the contractor shall be responsible to ensure contractor personnel working under the contract comply. If the circumstances permit, the contracting officer will provide direction to the contractor, which could include continuing on-site performance during the Federal facility closure period. In the absence of such direction, the contractor shall exercise sound judgment to minimize unnecessary contract costs and performance impacts by, for example, performing required work off-site if possible or reassigning personnel to other activities if appropriate.

(c) The contractor shall be responsible for monitoring when the Federal facility becomes accessible and shall resume contract performance as required by the contract.

(d) For the period that Federal facilities were not accessible to contractor employees, the contracting officer may—

(1) Adjust the contract performance or delivery schedule for a period equivalent to the period the Federal facility was not accessible;

(2) Forego the work;

(3) Reschedule the work by mutual agreement of the parties; or

(4) Consider properly documented requests for equitable adjustment, claim, or any other remedy pursuant to the terms and conditions of the contract.

F.6 SCHEDULE OF PERFORMANCE

Core hours are the designated periods of the day when all contract employees must be at work. The core hours of contract performance are Monday through Friday; from 9:30 a.m. to 3:30 p.m.

There may be occasions where government offices are unexpectedly closed during regular business hours. During these instances, contractor staff may be required to work remotely. Procedures for working remotely must be established and approved by the COR.

During the life of this contract, a very rare occasion may arise which necessitates a Contractor’s employee to work in excess of 40 hours per week. Any hours for an individual employee charged against this statement of performance in excess of 40 hours in one week must be pre-approved by the COR. The Contractor shall notify the COR as soon as it is apparent that an individual employee will exceed 40 hours in one week. In the event the COR is not notified and authorization was not granted prior to overtime work, the Contractor will be working at its own risk.

The Government shall reimburse the Contractor for time pre-approved by the COR and worked in excess of 40 hours per week. The Contractor shall be reimbursed at the rate stated in the contract.

SECTION G - Contract Administration Data

G.1 AUTHORITIES OF GOVERNMENT PERSONNEL

Notwithstanding the Contractor's responsibility for total management during the performance of this contract, the administration of this contract will require maximum coordination between the Government and the Contractor. The following individuals will be the Government's points of contact during the performance of this contract:

Contracting Officer Name: TBD Address: *** Phone: *** Email: ***

All communications pertaining to contractual and/or administrative matters under this contract shall be sent to:

Contract Specialist Name: TBD Address: *** Phone: *** Email: ***

Contracting Officer's Representative Name: TBD Address: TBD Phone: TBD Email: TBD

Note: The Contracting Officer is the only individual authorized to modify the contract.

G.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR) AUTHORITY

(a) Performance of work under this contract must be subject to the technical direction of the Contracting Officer's Representative identified above, or a representative designated in writing. The term "technical direction" includes, without limitation, direction to the contractor that directs or redirects the labor effort, shifts the work between work areas or locations, fills in details and otherwise serves to ensure that tasks outlined in the work statement are accomplished satisfactorily.

(b) Technical direction must be within the scope of the specification(s)/work statement.

The Contracting Officer's Representative does not have authority to issue technical direction that:

(1) Constitutes a change of assignment or additional work outside the specification(s)/ statement of work;

(2) Constitutes a change as defined in the clause entitled "Changes";

(6) Directs, supervises or otherwise controls the actions of the contractor's employees.

(c) Technical direction may be oral or in writing. The Contracting Officer's Representative shall confirm oral direction in writing within five work days, with a copy to the Contracting Officer.

(d) The contractor shall proceed promptly with performance resulting from the technical direction issued by the Contracting Officers, Representative. If, in the opinion of the contractor, any direction of the Contracting Officers, Representative, or his/her designee, falls within the limitations in (b), above, the contractor shall immediately notify the Contracting Officer no later than the beginning of the next Government work day.

(e) Failure of the contractor and the Contracting Officer to agree that technical direction is within the scope of the contract shall be subject to the terms of the clause entitled "Disputes."

G.4 GOVERNMENT-FURNISHED PROPERTY

The Government will provide the following items(s) of Government property to the Contractor for use in the performance of this contract. The property shall be used and maintained by the Contractor in accordance with the HHS Contractors' Guide for Control of Government Property (Appendix Q of the HHS Logistics Management Manual) found at https://web.archive.org/web/20111015044731/http:/www.hhs.gov/hhsmanuals/. The Contractor shall be responsible and accountable for all government property; either furnished or acquired, and also is required to keep the Government's official records of Government property in their possession and control. The following item(s) of Government property are hereby furnished to the Contractor:

1 Per Contractor working on-site.

Cubicle with desk, chair, telephone, and calculator.

1 Per Contractor working on-site.

G.5 INVOICES - COMMERCIAL

(1) Invoice Submission

The Contractor shall submit invoices once per month.

A proper invoice, with all required back-up documentation shall be sent electronically, via email, to the COR mailbox:

Contracting Officer's Representative (COR):

A proper invoice, not including non-invoice related documents (i.e. deliverables, reports, balance statements) shall be sent electronically, via email, to:

1. Contract Specialist via mailbox: pscsas.invoices@psc.hhs.gov

2. Financial Management Service (FMS) via mailbox: psc_invoices@psc.hhs.gov

The subject line of your email invoice submission shall contain the contract number, order number (if applicable), and the number of invoices. The Contractor shall send one email per contract per month. The email may have multiple invoices for the contract. Invoices must be in the following formats: PDF, TIFF, or Word. No Excel formats will be accepted. The electronic file cannot contain multiple invoices; example, 10 invoices requires 10 separate files (PDF or TIFF or Word).

Invoices shall be submitted in accordance with the contract terms, i.e. payment schedule, progress payments, partial payments, deliverables, etc.

All calls concerning contract payment shall be directed to the COR.

Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR Part 1315.

(2) Invoice Elements

In accordance with FAR 52.212-4, Contract Terms and Conditions-Commercial Items, the Contractor shall submit an electronic invoice to the email addresses designated in the contract to receive invoices. A proper invoice must include the following items:

(A) The Contractor shall include EFT banking information on the invoice.

(B) In accordance with the requirements of the Debt Collection Improvement Act of 1996, all payments under this order will be made by electronic funds transfer (EFT). The Contractor shall provide financial institution information to the Finance Office designated above in accordance with FAR 52.232-33 Payment by Electronic Funds Transfer - System for Award Management.

Additionally, the Program Support Center (PSC) requires:

(i) the invoice to break-out price/cost by contract line item number (CLIN) as specified in the pricing section of the contract

(ii) the invoice to include the Dun & Bradstreet Number (DUNS) of the Contractor

G.6 ELECTRONIC SUBCONTRACTING REPORTING SYSTEM (eSRS) REPORTING

The Contractor shall report all subcontract awards to small, small disadvantaged, women-owned, HUBZones, veteran-owned and service-disabled veteran-owned small business concerns. The reports shall be prepared using the electronic Subcontracting Reporting System (eSRS) via the internet at http://www.esrs.gov. The Individual Subcontracting Report (ISR), formerly SF 294, shall be submitted semi-annually for the periods of October 1 through March 31 and April 1 through September 30. The Summary Subcontracting Report (SSR), formerly, SF 295 shall be submitted annually for the period of October 1 through September 30.

SECTION H - Special Contract Requirements

H.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text.