Scope_IHS_Cisco_Smartnet_Renewal_-_2017.docx

Cisco Smartnet Annual Renewal

Indian Health Service Office of Information Technology

Cisco Smartnet and Subscription Services

Support Contract

Document Information Contact Information For more information about this document, please contact:

Patrick Gormley – DITO

Revision History

Table of Contents

Introduction The Indian Health Service (IHS) uses a range of Cisco hardware and software devices for network connectivity. IHS requires a maintenance contract to provide hardware and software support for Cisco devices used on the network.

Maintenance Coverage Required

· Access to the Cisco Technical Assistance Center (TAC) for technical support.

· Next business day replacement for defecting hardware components.

· Software updates for both minor and major software releases.

· Software Application Support Service with Upgrades (SASU) for relevant products.

· Software subscriptions for relevant products.

Service Coverage Period and Duration Service coverage duration is for 12 months and should begin on September 29, 2017.

Information to Include in Responses Vendors should include the following information in their response.

· Identify any IHS hardware and software devices that have coverage on existing service contracts.

· Identify any systems that have reached end of support status from the vendor and no support is available; or will reach end-of-support status before September 28h 2018.

· Indicate any systems that cannot be quoted for coverage and include an explanation on why maintenance cannot be provided.

Third Party Maintenance Coverage Vendors must be authorized Cisco partners and eligible to quote the costs for Cisco provided coverage.

Third party maintenance coverage shall not be considered.

IHS Devices Requiring Maintenance Coverage The table below lists the hardware and software systems requiring coverage.

· The address for equipment located in Albuquerque is:

· 1011 Indian School Rd. N.W Albuquerque NM 87104

· The address for the equipment located in Rockville MD is:

· 5600 Fishers Lane, Rockville, MD 20857 The network device model numbers and serial numbers are hereby provided for the offerors to lookup current maintenance coverage and quote renewal costs. Please see the information in sections 3, 4, 5, and 6.1 thru 6.4.

Routers

Switches

Firewalls

· Subscription Services – FirePower. IHS currently has four Cisco ASA5555X firewalls with four Firepower IPS & AMP licenses. As part of this support contract renewal, IHS wants to renew the subscription service for Firepower IPS and AMP to the four ASA5555X firewalls.

Miscellaneous Devices

· CA Netflow Analysis. For product RPTANL990-M (CA Flow Analysis) IHS currently has 200 licenses/interfaces under contract 40226619.

Indian Health Service Office of Information Technology For Internal Use Only

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