16-223-SOL-00021.pdf

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Rockville MD 20857 5630 Fishers Lane ATTN: Tiffany Williamson

DHHS/FDA/OAGS/DAO

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561622

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10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

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NAICS:

SMALL BUSINESS

04/05/2016 1200 ET

03/22/2016

240-402-7558TIFFANY WILLIAMSON

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INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

16-223-SOL-00021

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SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 64 1163723OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

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17a. CONTRACTOR/

Silver Spring MD 20993 Building 66 10903 New Hampshire Avenue The US Food and Drug Administration

WHITE OAK CAMPUS, BUILDING 66

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Rockville MD 20857 5630 Fishers Lane ATTN: Tiffany Williamson

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24.

AMOUNT

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UNIT PRICE

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UNIT

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QUANTITY

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SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Labor Hour contract for locksmith services.

1 Locksmith services for multiple FDA sites located in the Washington DC metro area with a period of performance of a one year base and four one year options

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AMOUNT

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UNIT

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64 2 of

Solicitation: FDA-16-223-SOL-00021 Lock work Services for FDA’s Office of Security Operations Physical Security Branch

LIST OF CONTRACT SECTIONS PAGE

1. A – 1449 1

2. PART B – Price Schedule 4

3. PART C – Performance Work Statement 8

4. PART D – FDA Terms and Conditions, Administrative 14

5. PART E – Special Contract Requirements 18

6. PART F – FAR and HHSAR Clauses 25

7. PART G – Instructions to Offerors 44

8. PART H – Evaluation Factors 46

9. Attachments 48

[This space intentionally left blank]

PART B – Price Schedule

B.1 Purpose

This Request for Quotation (RFQ) is to acquire locksmith services for FDA Office of the Commissioner (OC), Office of Physical Security (OPS). These services shall be available for FDA buildings and facilities located throughout the Washington, DC metropolitan area. Services required shall be in accordance with the Performance Work Statement (PWS) under Part C below.

B.2 Ceiling Amount

The Contractor shall provide all resources, including supervision, labor, materials, tools, parts and equipment necessary to provide the required services in accordance with the Performance Work Statement (PWS) Part C.

The COR will issue Work Order Authorizations for required services. The contract shall not exceed the ceiling amount of $To Be Determined At Time of Award in the base year; shall not exceed the ceiling amounts for each of the four (4) one (1) year options $To Be Determined At Time of Award (if exercised) and shall not exceed the total ceiling amount over the life of this order. In the event the contractor exceeds the total ceiling amount it shall be at the contractor’s own risk. The ceiling amount shall only be exceeded with prior approval and modification issued by the contracting officer in accordance with FAR 52.232-7.

The Government is not obligated to issue work orders for any specific minimum or maximum number of services from any one labor category or combination of labor categories.

B.3 Period of Performance

The Government intends to award a one year contract with four (4) successive one (1) year option periods (if exercised).

B.4 Option Prices

a. Unless the Government elects to exercise its option pursuant to the option provisions referenced in Part - E, FAR Clauses this contract consists only of a one (1) year period of performance for services outlined under the PWS defined in Part C.

b. Pursuant to FAR Clause 52-217-9, Option to Extend the Term of the Contract, the Government may by unilateral contract modification require the Contractor to perform an additional year of services per the statement of work as defined in Part C of this RFQ. If the Government exercises this option, notice shall be given before the expiration date of the contract and the price for this contract will be increased as set forth in section B.8 below.

B.5 Pricing

Contractors shall refer to section B.6 for descriptions of labor categories that the Government has identified before proposing.

The following labor categories and rates will be used throughout the period of performance of this contract. The contractor shall use these rates, as applicable, for all WOA’s issued under the contract.

*Estimated hours below are listed for price evaluation purposes only.

PRICING SCHEDULE

Base Year

CLIN

Labor Categories Estimated hours

Hourly Rate (On Site)

Estimated Hours

Totals

0001 Project Manager $ 104 $

0002 Master Locksmith* $ 104 $

0003 Locksmith $ 2080 $ Other Direct Cost (ODC) $

TOTAL BASE YEAR COST $

Option Year One

Hourly Rate (On Site)

Estimated Hours

Totals

0001 Project Manager $ 104 $

0002 Master Locksmith* $ 104 $

0003 Locksmith $ 2080 $

TOTAL OPTION YEAR ONE COST $

Option Year Two

Hourly Rate (On Site)

Estimated Hours

Totals

0001 Project Manager $ 104 $

0002 Master Locksmith* $ 104 $

0003 Locksmith $ 2080 $

TOTAL OPTION YEAR TWO COST $

Option Year Three

Hourly Rate (On Site)

Estimated Hours

Totals

0001 Project Manager $ 104 $

0002 Master Locksmith* $ 104 $

TOTAL OPTION YEAR THREE COST $

Option Year Four

Hourly Rate (On Site)

Estimated Hours

Totals

0001 Project Manager $ 104 $

0002 Master Locksmith* $ 104 $

TOTAL OPTION YEAR FOUR COST $

B.6 Labor Categories

The Government anticipates the following labor categories:

Labor Category Qualifications

Project Manager The PM shall have a minimum of five (5) years’ experience as a locksmith and hold the necessary license to do business in the Washington DC metro area. The PM must be able to speak, read, and write English fluently. The PM shall have experienced planning, managing and coordinating commercial locksmith support services, a minimum one (1) year experience working with keying hierarch systems. The PM’s resume shall demonstrate their ability to comply with the requirements under PART B.8 and Part C

Master Locksmith* The Master Locksmith shall have a minimum of five (5) years of experience working as a locksmith and hold a Master Locksmith license to do business in the Washington DC metro area and a minimum one (1) year experience working with keying hierarch systems. The Master Locksmith must be able to speak, read, and write English fluently and their resume shall demonstrate the Master Locksmith’s ability to perform the requirements under Part B.8 and Part C.

Locksmith The Locksmith shall have a minimum of three (3) years of experience working as a locksmith and have completed apprentice training. The locksmith shall hold a license to do business in the Washington DC metro area. The Locksmith must be able to speak, read, and write English fluently. The resume provided shall demonstrate the Locksmith’s ability to perform the requirements under Part B.8 and Part C.

*Master Locksmith shall be labeled as Key Personnel.

B.7 Project Management and Administration

The Contractor shall ensure the Project Manager possesses the skills, knowledge, training, and clearances to perform locksmith services required by the contract. The Contractor’s Project Manager shall ensure that personnel maintain any generally required certifications related to their area of expertise. The Contractor’s Project Manager shall attend staff meetings and/or other meeting as set forth in the WOA. The purpose of these meeting may include providing status to the FDA Office of Physical Security projects and/or to inform locksmith-related issues. The Contractor’s project manager must establish and maintain a documented quality management (control) system capable of assuring successful performance of this Contract.

At the end of each WOA the Project Manager shall provide a report including a description of the work performed, material purchased, and any issues noted or needing resolution.

B.8 Personnel/Minimum/General Locksmith Experience

Field Technicians shall be registered Locksmiths (Associated Locksmiths of America), licensed to perform locksmith services in the state of operations, possess a minimum years’ of experience as stated in above, gained through providing physical security locksmith services, and one (1) year working with keying hierarch systems. Field Technicians shall have knowledge of Schlage, Morse, Treka and other commonly used security containers and locking devices and appropriate training and certifications in systems such as repair, replace, and maintain a variety of electronic locks. The Contractor shall have at minimum one Associated Locksmiths of America, Inc. (ALOA) Certified Master Locksmith on staff.

Contractor employees performing work under this contract and any orders issued must have a Public Trust Level 5 (Moderate Risk Level) security clearance and maintain the level for the contract duration;

Contractor shall ensure that all employees are bonded and have all current and valid professional certifications before starting work.

Contractor employee shall not loiter in any working or customer area and upon completion of their assignment shall return to the assigned FDA office; Contractor employees must be aware that FDA will require the Contractor to remove any employee working under this contract for reasons of misconduct, security, or if found to be or reasonably suspected to be, under the influence of alcohol, drugs, or other incapacitating agent. The removal of any Contractor employee from the job or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this contract (The contracting officer must approve the removal or dismissal of contractors employee).

Contractor employees shall be well groomed in appearance and dressed in appropriate uniform attire for labor services;

Contractor employees shall always be in compliance with all security regulations; and, comply with all building rules and regulations in effect during the life of the contract; and, be subject to search and seizure upon entering, while on, and upon leaving the building facilities cited in this contract (individual building rules and regulations will be provided by the Contracting Officer Representative (COR); and Contractor employees shall wear visible ID badges that have the employee's full name, contractor name, issuance and expiration date; and, a photograph of the employee. The Contractor shall turn badges in to the COR on the day of an employee’s last day of employment or upon completion of this contract and contactor employees shall comply with FDA Non-Smoking policies as administered by each building associated with this contract.

PART C - PERFORMANCE WORK STATEMENT

C.1 Background

The Food and Drug Agency (FDA), Office of Physical Security (OPS) requires locksmith services for FDA buildings and facilities throughout the Washington, DC Metropolitan Area, and remote support for CONUS (Contiguous United States) and OCONUS locations (Outside Contiguous United States). FDA currently has approximately 45 facilities located within several cities/counties within the DC- Metropolitan area (Silver Spring, Maryland, Rockville Maryland, College Park, Maryland, etc.) where on-site locksmith services are required. See Attachment 1 for a current listing of FDA Washington DC Metro-Area facilities and locations. FDA will be providing an office/tool room for Contractor. Currently the tool room is located in the FDA White Oak Campus (10903 New Hampshire Ave, Silver Spring, MD, 20993) Building 2 Room 0029.

For informational purposes FDA locksmith support services has historically seen usage on an almost full time basis with an average yearly level-of-effort of approximately three thousand (3,000) hours. In the past seven years the following volume of Work Order Authorizations (WOA) is typical:

One (1) Emergency Work Authorization Five (5) Non-Emergency Work Authorizations per day (average)

FDA employs Schlage restricted keyways and cores (Primus System), Kaba X-O8 and X-O9 Electromechanical locks, combination locks, as well as key fobs from Morse Keywatcher and Tecka Systems. All locks, cores and restricted keyways are FDA-owned/licensed. The FDA will issue Work Order Authorizations (WOA) for all required services. It is currently estimated that Contractor purchase of approximately $200,000 worth of additional Schlage and Kaba components may be necessary within the stated period of performance.

C.2 Objectives

The objectives of this contract are to:

Obtain a single point of contact for locksmith services Ensure that all locks, cores, restricted keyways, devices are titled/licensed/registered to FDA in a manner that the Government is able to perform all future work on said devise or assign work to a successor contractor

Ensure that locksmith services are efficient, safe, well planned and contribute to continued secure access to FDA facilities and equipment on a need-to-know basis

Ensure that the FDA Master Key Hierarch Plan is accurate and up-to-date Obtain technical assistance and subject matter experience in recommendations to devise systems and processes to prevent break-ins and pilferage, solve security problems and ensure that appropriate hardware is being provided and installed on new and existing projects

C.3 Scope of Services

The contractor shall provide the full range of locksmith services related to installation, issuance and return of keys, maintenance, servicing, troubleshooting and repair of mechanical and electronic locks for FDA facilities in the DC Metro-Area and remote support for CONUS (Contiguous United States) and OCONUS (Outside Contiguous United States) locations. For remote support, the Contractor will be required to pin cores and keys and ship them to the specified FDA sites where FDA employees will perform installation support. Travel outside of the DC Metro-Area is not anticipated unless special situations arise needing contractor expertise. No lock-work shall begin until authorized by the Contracting Officer Representative (COR). Work Order Authorizations (Attachment 1) will be classified as either:

Routine or normal work orders (i.e., non-emergency) to which the contractor shall complete the work within five (5) business days

Emergency work orders to which the contractor shall complete the work within twenty-four (24) hours. The contractor shall provide a customer support number to the COR for use in case of emergency work orders

Representative locksmith support services/tasks include but may not be limited to:

a) Purchase necessary locks, cores, restricted keyways, devices and other equipment necessary to accomplish the work authorization and ensure that all contractor acquired property is titled/licensed/registered to FDA

b) Independently interpret and apply technical manuals, manufacturer’s diagrams and specifications while repairing and test locking mechanisms

c) Perform maintenance, troubleshooting and repair o Update the FDA Keying Database which tracks appropriate key managers, matches key codes with the appropriate room and building number, and key issuance statistics including when keys are issued, returned and new cores installed.

o Install, maintain and repair, as required, locksets, cores, padlocks, combination locks, X- 08/X-09 locks, as well as combination changes o Perform core pining service to support grand master, master, sub-master, and SKD cores o Create, destroy, reissue and inventory keys to be issued to and from Agency staff o Perform accurate programing of Schlage AD series electronic locksets to include configuration for FDA’s Physical Access Control System Records (tracking of Personal Identify Verification (PIV) badge access request at individual readers o Perform door core drilling services and ensure fire-rating recertification of doors o Perform required changes to combination door locks o Perform Key Fob setup for Morse Watchman’s Keywatcher and Treka’s Key Control system o Install, adjust, maintain, replace and repair a variety of devices such as pins and springs, panic bars, latches, safe combinations, etc.

o Lubricate and clean parts with appropriate lubricants and solvents, straighten bent parts, smooth burrs and scratches, replace defective parts, reassemble, perform operational tests, and reinstall the locking devices

d) Lock Neutralization o Apply trade techniques to adapt, neutralize locking mechanisms and devices and where applicable determine if locking devices have been tampered with

e) Maintain and update the FDA Master Key Hierarchy Plan (MKHP) used to plan, set up and maintain coding systems involving varying types of keyways to ensure the most efficient use of the hierarchy of grand master, master, and sub master mechanical or computerized restricted keyways and to ensure no interchanges occur o Maintain and validate the System Configuration Inventory Database (Microsoft Access) when keys are issued, returned and new cores installed o Conduct site surveys to develop and maintain the FDA master-keying plan o Plan, set up, and maintain coding systems involving varying types of locks and keyways assuring that no interchange occurs o Set up coding system and select correct pin size o Ensure the MKHP is current and up to date at all times

f) Keying and Re-Keying o Key lock cylinders to use as many as five different keys o Remove broken keys from keyways and open standard locks when keys are missing by such methods as picking, shimming, spreading, and slipping o Operate key-cutting machines

− Keep familiar with a variety of key blanks in order to duplicate or make new keys to fit the locks by code, impression or duplicating machine

g) Maintain accurate records of all work performed in accordance with applicable FDA policy and procedures o Develop documentation, plans, drawings and/or diagrams to support FDA’s overall locksmith activities and needs

h) Provide a Work Order Authorization report at the conclusion of each order C.4 Contract Management

Personnel/Minimum/General Locksmith Experience

In general Field Technicians should be registered Locksmiths (Associated Locksmiths of America), licensed to perform locksmith services in the state of operations, possess a minimum of three (3) years’ experience gained through providing physical security locksmith services, and one (1) year working with keying hierarch systems. Field Technicians shall have knowledge of Schlage, Morse, Treka and other commonly used security containers and locking devices and appropriate training and certifications in systems such as repair, replace, and maintain a variety of electronic locks. The Contractor shall have at minimum one Associated Locksmiths of America, Inc. (ALOA) Certified Master Locksmith currently on staff.

Contractor personnel performing work under this contract and any orders issued must have a Public Trust Level 51 (Moderate Risk Level) security clearance and maintain the level for the contract duration.

Project Management and Administration

The Contractor shall provide sufficient personnel possessing the skills, knowledge, training, and clearances to perform locksmith services required by the contract. The Contractor shall ensure that

1 Requires Moderate Background Investigation (MBI) with requests for investigation submitted with SF 85 P (Questionnaire for Public Trust Positions). Coverage includes National Agency Check and Inquiries (NACI) requirements plus:1) Reference Contacts, 2) Law Enforcement Checks (5 years- Inquiry and/or Record), 3) Credit Search of National Credit Bureaus (7 years).

personnel maintain any generally required certifications related to their area of expertise. The contractor shall attend staff meetings and/or other meeting as set forth in the WOA. The purpose of these meeting may include providing status to the FDA Office of Physical Security projects and/or to inform locksmith-related issues. The Contractor must establish and maintain a documented quality management (control) system capable of assuring successful performance of this Contract.

At the end of each WOA the Contractor shall provide a report including a description of the work performed, material purchased, and any issues noted or needing resolution.

C.5 Transition-Out Activities

In the event responsibility for fulfillment of the tasks described in this PWS, either in whole or in part, is transferred to a new contractor or the government, the contractor shall be required to provide a transition out plan and participate in transition meetings with the program manager, project staff, and representatives of the successor contractor and/or government personnel. The purpose of these meetings is to review project materials and take preparatory steps to ensure an effective transition in contractor support.

As requested, the Contractor shall develop, document, and monitor the execution of a Transition-Out Plan that may be used to transition tasks and materials described in this PWS to a new contractor or to the Government. At minimum the plan shall include the following:

1) Inventory of all services and materials required to fully perform the contract requirements

2) Schedule of briefings, including dates, times, and resources allotted, that will be required to fully transition all materials developed to the follow-on contractor

3) Names of individuals who will be responsible for fully briefing their follow-on counterparts.

The plan is to ensure that the follow-on contractor, or the Government, will be provided sufficient information and be fully briefed prior to the current expiration date of the contract and to provide adequate time for the new contractor to have its personnel completely familiar with the requirements and in place on the turnover date. The plan shall provide the contact information for Contractor individuals who will be assigned to the transition team and identify their roles in the transition.

C.6 Reporting/Meeting Requirements

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office.

Post Award Conference (Contract Kick-Off Meeting): Upon contract award, the Contractor shall attend a Kick-Off Meeting with the FDA Contracting Officer and the COR no later than ten (10) business days after the date of award for this contract. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, will be to discuss the technical and contracting objectives of the contract. The Kick-Off Meeting will be held at the Government’s facility.

Periodic Progress Meetings: The Contracting Officer, Contracting Officers Representative, and other Government personnel, as appropriate, may meet periodically with the

Contractor to discuss project status to the FDA Office of Physical Security, upcoming work authorizations, facility/locksmith-related issues, or Contractor performance.

Job/Cost Estimates and Surveys: The contractor shall as a part of routine duties accomplish the following:

o Prepare material lists o Prepare job costs estimates o Prepare job records o Conduct, review, and analyze surveys of locksmith needs

C.7 Deliverables

Individual deliverables will be specified in work authorizations. In general, the contractor shall submit maintenance and testing reports, recording of bitting for any new keys cut or cores re-pinned to include when applicable, the master key, sub-master, control key, and change key along with the pins and pinning sequence for the bottom pins, master pins, control pins and any other pinning shall be recorded for each core. Documentation will also include the facility number, floor, Section/Quadrant, and room number. Representative deliverable’s that are anticipated during the performance of this contract are summarized in Table 1 below.

Table 1 Representative Deliverables Table

Deliverables Frequency and Due Date

Updated Performance Requirements Summary

30 days after award of Contract or Kickoff meeting

Master Key Hierarchy Plan Per WOA Updated Master Key Hierarchy Plan

(MKHP)

As Applicable

Updated FDA Keying Database As applicable Updated FDA Physical Access Control System Records

As applicable

WOA Job Completion Report As applicable Contractor Quality Control Plan 30 days after award of Contract or

Kickoff meeting Transition-Out Plan/Report As required

C.7.1 Format of Deliverables

Deliverables shall be provided in hard and/or soft copy using the current FDA version of Microsoft Office (2010) products and may be delivered either in person or via email to the COR or designee. If more than one deliverable is provided at the same time, deliverables may be included in the same email. Final hard copies of deliverables shall be provided on 8-1/2"x11" white paper. The contractor shall not use spiral binding or other binding that interferes with photocopying.

C.7.2 Deliverables Submission Procedure

The COR will be responsible for the review of all deliverables to ensure accuracy, completeness, professional quality, and overall compliance with the guidelines requirements of the task. The contractor shall ensure the accuracy and completeness of all deliverables in accordance with referenced policy, regulations, laws, and directives. Deliverables shall be concise and clearly written; errors, misleading or unclear statements, incomplete or irrelevant information shall be considered deficiencies and will be subject to correction by the contractor at no additional cost to the government. Unless otherwise indicated in the task descriptions, the government will require up to 20 workdays to review and comment on deliverables. If the deliverable does not meet the noted criteria, the government will return it to the contractor for revision.

If a deliverable does not meet the acceptance criteria, the contractor shall be notified and will have up to 5 calendar days to correct and resubmit the updated deliverable(s) upon receipt of government comments. Upon re-submission by the contractor, the government will reapply the same acceptance criteria. If the deliverable does not meet the acceptance criteria a second time, the government might consider the contractor as having deficient performance with respect to the subject task.

C.8 Constraints

The following constraints are considered applicable to the requirements of this contract.

a) Safety:

• The Contractor is solely responsible for maintaining a work site and project execution in compliance with NFPA 70B, 70E and with the Occupational Safety and Health Administration (OSHA) Regulations (Public Law 91-596) and the resulting standards, OSHA Standard 29 CFR 1910, 1926, and the protection of their employees

• The Contractor shall be responsible for the safe conduct of all craftsman, laborers and subcontractors

b) Service:

• Contractor shall be a Schlage certified authorized dealer and have certified master locksmith staff available to field locksmith services or consult with via phone and/or on-site during normal business hours

• The contractor shall respond to urgent or emergency service request within four (4) hour response time

• Contractor response for service requests issued with non-urgent WOAs will be performed Monday through Friday from 8:00 am through 5:00 pm, excluding Federal Holidays

• The Contractor shall maintain records in accordance with HHS Policy and Procedures

• All Contractor employees shall wear uniforms or company badges visibly displayed while on FDA premises. Employees should exemplify professional dress and appearance at all times while on FDA premises.

c) Equipment:

• Replacement locks, cores and restricted keyways shall comply and conform to FDA’s existing master file key plan

• The primary lock system utilized is Schlage

• Other systems in use include, Kaba, Tecka, Morse Keywatcher and Salto

• When replacing cores, where applicable, Schlage interchangeable cores shall be used and keyed to match FDA’s Master Hierarchy Key Plan

• Provide three (3) keys to the Office of Physical Security when a door is re-keyed.

d) Continued Use of Facilities

• While performing locksmith services buildings will continue to be occupied and work shall be performed in an orderly manner with minimum disturbance and inconvenience to the occupants

• The Contractor will confine and limit his or her personnel to only those areas required for performing the work. If a walkway or entrance is under maintenance or is inoperable, the Contractor shall erect temporary barriers/warning sign advising users that it is unavailable for use

• The contractor shall give 48-hour notice to the COR if the work to be performed requires closure of a walkway, hallway or entrance. The contractor shall:

o Maintain good housekeeping conditions at all times, and provide adequate aisles and passageways in all work areas.

o Ensure that all staging platforms, ramps, stairways, walkways, aisles, and passageways are kept clear of all tools, materials, and equipment (except those that are in use) and all debris such as welding rod tips, bolts, nuts, and similar material.

o Ensure that all working areas on or immediately surrounding the work area are kept reasonably free of debris and construction material.

o Ensure that materials and debris do not present a hazard to personnel.

o Take immediate action to mitigate any slippery conditions on walkways or working surfaces due to the Contractor’s work.

o Maintain free access at all times to all exits and to all fire alarms or fire-extinguishing equipment.

o Keep all oils, paint thinners, solvents, waste, rags, or other flammable substances in fire resistant covered containers when not in use.

o Upon completion of all work, remove all equipment and material from the work site and restore all existing facilities affected by the work to original conditions.

o Maintain a clean and organized office/tool room

PART D - TERMS AND CONDITIONS AND ADMINISTRACTION

D.1 INSPECTION AND ACCEPTANCE

The Contractor’s performance and the quality of services provided hereunder shall be subject to final inspection and acceptance by the Contracting Officer in conjunction with the Contracting Officers Representative (COR).

D.2 QUALITY ASSURANCE

According to the contract’s inspection clause, the government will evaluate the contractor’s performance under this contract. The COR is a representative of the Contracting Officer (CO) and will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the CO. All services to be performed by the contractor will be subject to review by the CO or COR. The Contractor shall provide a Quality Control Plan within thirty (30) days of contract award addressing at minimum, the contractor process for ensuring adherence to quality standards, performs tasks as required by the WOA, and that work and locks comply with the stated manufactures’ recommendations. The contractor shall provide an answer to a submitted Corrective Action Report (CAR) and Customer Complaint Form from the COR within one (1) working day from receipt. The contractor shall provide written response addressing the root cause, corrective action and preventive actions (s).

D.3 Performance Requirements Summary

The Contractor shall perform the services specified in this solicitation in accordance with the performance work statement and the measures agreed upon and finalized within 30 days of contract award and summarized in Attachment 2 Locksmith Support Services Performance Requirements Summary. All performance measures below will be in effect sixty (60) calendar days after start of this task order. Surveillance will generally occur on a random basis and document service call backs for the same work in assessing contractor performance.

D.4 Place of Performance

The place of performance shall be specified on the applicable WOA and may include any and all FDA locations provided in Attachment 1.

D.5 Government Furnished Equipment (GFE)/Government Furnished Information (GFI)

The following GFE/GFI will be provided:

1. The FDA will provide the contractor with one FDA-issued Windows laptop

2. Tool room

3. Information to include the Master Key Hierarchy Plan, FDA Keying Database, and pinning sequences for FDA systems

D.6 Invoicing Instructions

The contractor shall submit monthly invoices to all addresses in the manner specified below:

1. One original copy to the approving official:

U.S. Food and Drug Administration Office of Acquisitions and Grant Services Attn: Tiffany Williamson 5630 Fishers Lane Rockville, MD 20857 Tiffany.williamson@fda.hhs.gov mailto:Tiffany.williamson@fda.hhs.gov

**Acceptable method of delivery include: Email (Preferred method) and US mail

2. One copy to the Contracting Officer Representative (COR) or other program center/office designee, clearly marked “Courtesy Copy Only”.

Invoices submitted under this contract must comply with the requirements set forth in FAR clauses 52.232-25 (Prompt Payment) and 52.232-33 (Payment by Electronic Funds Transfer – System for Award Management) and/or other applicable FAR clauses specified herein. To constitute a proper invoice, the invoice must be submitted on company letterhead and include each of the following:

(i) Name and address of the Contractor;

(ii) Invoice date and invoice number;

(iii) Purchase order/award number;

(iv) Description, quantity, unit of measure, unit price and extended price supplies delivered or services performed, including:

• Period of performance for which costs are claimed;

• Itemized travel costs, including origin and destination;

• Any other supporting information necessary to clarify questionable expenditures

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent (must be the same as that in the purchase order/award, or in a proper notice of assignment);

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN);

(x) Electronic funds transfer (EFT) banking information, including routing transit number of the financial institution receiving payment and the number of the account into which funds are to be deposited;

(xi)Name and telephone number of the FDA Contracting Officer Representative (COR) or other program center/office point of contact, as referenced on the purchase order;

(xii) Any other information or documentation required by the purchase order/award.

(xiii) Contractor is not required to attach an invoice log addendum to each invoice which shall include, at a minimum, the following information for contract administration and reconciliation purposes:

• List of all invoices submitted to date under the subject award, including the following:

o Invoice number, amount, and date submitted o Corresponding payment amount and date received

• Total amount of all payments received to date under the subject contract or order

• And, for definitzed contracts or orders only, total estimated amounts yet to be invoiced for the current, active period of performance

An electronic invoice is acceptable if submitted in Adobe Acrobat (PDF) format. All items listed in (i) through (xii) of this clause must be included in the electronic invoice. Electronic invoices must be on company letterhead and must contain no ink changes and be legible for printing.

Questions regarding invoice payments should be directed to the FDA Payment Office at:

Office of Financial Services

Food and Drug Administration 10903 New Hampshire Ave

WO32 - Second Floor

MAIL HUB 2145

Silver Spring, MD 20993-0002 Attn: Vendor Payments

D.7 Observance of Legal Holidays and Other Government Closing

FDA personnel observe the following days as holidays:

• New Year's Day

• Martin Luther King's Birthday

• Washington's Birthday

• Memorial Day

• Independence Day

• Labor Day

• Columbus Day

• Veterans' Day

• Thanksgiving Day

• Christmas Day

• Any other day designated by Federal statue

• Any other day designated by Executive Order

• Any other day designated by the President as a Federal Holiday

Observance of such days by Government personnel shall not be cause for an extension to the delivery schedule or period of performance or adjustment to the price, estimated cost, or fee(s), if any, except as set forth in the contract.

Except for designated around-the-clock or emergency operations, Contractor personnel will not be able to perform on-site under this contract with FDA on holidays set forth above. The Contractor will not charge any holiday as direct charge to the contract. In the event Contractor personnel work during a holiday observed by the Contractor other than those above, no form of holiday or other premium compensation will be reimbursed as either a direct or indirect cost. However, this does not preclude reimbursement for authorized overtime work.

In the event the FDA grants administrative leave to its Government employees at the site, on-site Contractor personnel shall also be dismissed if the site is being closed. However, if applicable the Contractor shall continue to provide sufficient personnel to perform around-the-clock requirements of critical efforts already in progress or scheduled and shall be guided by the instructions issued by the Contracting Officer or her/his duly appointed representative (COR). In each instance when the site is closed to Contractor personnel as a result of inclement weather, potentially hazardous conditions or other special circumstances, the Contractor will direct its staff as necessary to take actions such as reporting to its own site(s) or taking appropriate leave consistent with its policies. The cost of salaries and wages to the Contractor for the period of any such site closure shall be a reimbursable item of direct cost under the contract for employees whose regular time is normally a direct charge if they continue to perform on contract work; otherwise, the costs are reimbursable as indirect costs in accordance with the Contractor's established accounting policy.

PART E - SPECIAL CONTRACT REQUIRMENTS

E.1 Post Award Evaluation of Contractor Performance

a. Contractor Performance Evaluations

Interim and final evaluations of contractor performance will be prepared on this contract in accordance with FAR 42.15. The final performance evaluation will be prepared at the time of completion of work.

In addition to the final evaluation, interim evaluation(s) shall be submitted periodically during performance of the contract.

Interim and final evaluations will be provided to the Contractor as soon as practicable after completion of the evaluation. The Contractor shall be permitted thirty days to review the document and to submit additional information or a rebutting statement. If agreement cannot be reached between the parties, the matter will be referred to an individual one level above the Contracting Officer, whose decision will be final.

Copies of the evaluations, contractor responses, and review comments, if any, will be retained as part of the contract file, and may be used to support future award decisions.

b. Security

Security investigations will be required for the performance of this contract.

c. Contracting Officer’s Authority

The Contracting Officer (CO) identified above has responsibility for ensuring the performance of all necessary actions for effective contracting; ensuring compliance with the terms of the contract and safeguarding the interests of the United States in its contractual relationships. The CO is the only individual who has the authority to enter into, administer, or terminate this contract and is the only person authorized to approve changes to any of the requirements under this contract, and notwithstanding any provision contained elsewhere in this contract, this authority remains solely with the CO.

No statement, whether oral or written, by anyone other than the Contracting Officer, shall be interpreted as modifying the terms and conditions of this Task Order. It is the Contractor’s responsibility to contact the CO immediately if there is even the appearance of any technical direction that is or may be outside the scope of the contract. The Government will not reimburse the Contractor for any work not authorized by the CO, including work outside the scope of the contract.

E.2 FDA 1350 Access to Non-Public Information

All contractor and subcontractor employees are required to sign the Contractor's Commitment to Protect Non-Public Information (NPI) Agreement (Form FDA 3398) provided as an attachment 5 to this contract. If a person who has signed this agreement resigns, is dismissed, or is otherwise no longer working on this contract, the Contractor shall notify the FDA Project Officer and the Contracting Officer.

Any new contractor or subcontractor employee assigned to this contract shall sign the form, and the

Contractor shall hand-deliver it to the Contracting Officer ten (10) days prior to said new employee's commencement of work on this contract. The prime contractor, subcontractors, and consultants shall not be provided nor possess non-public information in any form unless written approval has been granted, nor shall they have unaccompanied access to an FDA facility unless a facility clearance has been granted.

Briefings

An FDA representative (typically, the COR) will conduct an orientation briefing for the contractor and subcontractor employees. The briefing will stress: (1) the importance of protecting non-public information; (2) specified computer/IT requirements as outlined in the DHHS Automated Information Systems Security Program Handbook; and (3) the consequences of unauthorized disclosure of non-public information. Briefing updates will be conducted annually.

The contractor shall brief all contractor employees, subcontractors and consultants regarding the sensitivity of the information to be handled under the contract and of their responsibility to protect it.

The briefing shall stress that the information is non-public and shall not be disclosed to any unauthorized party. The contractor shall conduct an updated briefing annually and shall submit a report to the FDA COR within ten (10) days after the briefing which includes: an outline of the briefing; copies of any briefing materials; the date the briefing was conducted; and the names of the attendees.

Briefing updates will be conducted annually and may be conducted in-person or by teleconference. The contractor and the FDA shall agree on the method (e.g. in-person or by phone) during the process of scheduling the annual briefing. For proposal purposes, please assume the briefing will be held in-person.

Technical staff will be required to participate in the annual briefings. For proposal purposes, please assume three technical staff in attendance.

If this is an information technology/telecommunications (IT/TC) contract, in addition to the above briefings, the FDA COR and the FDA Center/Office Information Systems Security Officer (ISSO) will brief contractor and subcontractor personnel on security measures required pertinent to any hardware/software being utilized. Furthermore, appropriate contractor and subcontractor personnel shall attend training courses as directed by the FDA to fulfill requirements of the Computer Security Act of 1987. These courses are generally one (1) day in length, and attendance at one (1) course is sufficient.

This training will be provided at no cost to the contractor.

E.4 Contractor’s Conflict of Interest Responsibilities

The individual contractor must be free of interest prior to performing under this contract.

If at any time prior to or during the performance of the contract, the individual contractor believes that a potential or actual conflict exists, the individual should notify the CO. The CO will determine whether or not a conflict of interest exists and how to resolve or mitigate it. The contractor should not commence or continue working on the contract until directed by the CO.

E.5 PERSONNEL SECURITY CLEARANCE REQUIREMENT

1. BACKGROUND

The Office of the Assistant Secretary for Management and Budget, Department of Health and Human Services (DHHS), requires that DHHS employees and contractor employees (including subcontractors) who will be working in a DHHS-owned or leased space and/or who will have access to DHHS equipment, and non-public privileged, proprietary, or trade secret information, undergo a background investigation of some type.

Contractor employees who will be in DHHS-owned or lease space for less than thirty (30) days are exempted from the background investigation requirement. These contractor employees must be escorted at all time while in DHHS-owned or leased space.

2. GENERAL

The contractor shall submit the following items to the Contracting Officer, ten (10) calendar days prior to commencement of work under this contract:

a. Certification that all required security form packets and a list of contractor employees names for whom the requisite security information has been provided to Division of Security Operations, Policy and Planning, Personnel Security Staff.

b. "Contractor's Commitment to Protect Non-public Information Agreement" forms signed by each employee named in paragraph a. above.

With the exception of costs associated with fingerprinting Contractor employees outside of the FDA Personnel Security Office, the Government will conduct all required background investigations at no cost to the contractor. The cost of fingerprinting Contractor employees at any location other than the FDA Personnel Security Office will be borne by the Contractor.

Contractor employees shall obtain security badges in order to access to DHHS-owned or leased property without an escort. (See Section 3 for details on the badging process) However, in the event that work must commence before security badges can be issued, contractor employees will be allowed onto DHHS-owned or leased property, but must be escorted at all times.

All Contractor employees who undergo a background investigation are required to log onto the Office of Personnel Management’s (OPM’s) Electronic Questionnaire for Investigation Processing (e-QIP) system to complete the forms necessary to initiate their background investigations. The forms required vary with the position risk levels for the contract.

The position risk levels for this contract are Level 5.

There are two (2) potential position risk levels, which are:

a. Non-Sensitive Positions (Level 1) (SEE CHART A) - Positions which involve the lowest degree of adverse impact on the efficiency of the Agency. The forms set forth by CHART A are required for Non- Sensitive Positions (Level 1). Contractor employees assigned to Level 1 who receive a security badge will be required to provide additional security information for a background investigation as specified in Paragraph 5 below.

b. Public Trust Positions (Levels 5 or 6) (SEE CHART B) - Positions in which the incumbent's actions or inaction could diminish public confidence in the integrity, efficiency, or effectiveness of assigned

Government activities, whether or not actual damage occurs. The forms set forth y CHART B are required for Public Trust Positions (Levels 5 or 6). Contractor employees assigned Levels 5 or 6 must receive security badge as well as a background investigation.

In order to access the e-QIP system, Contractor employees must provide the appropriate Personnel Security Specialist with the following information: (a) full name; (b) position title; (c) social security number; (d) date of birth; (e) place of…