RFP_-_Final_-_Amend_00001.pdf

Section B - Supplies or Services and Prices

B.1 General:

The contractor shall provide all personnel, services, equipment, supplies, facilities, transportation, tools, materials, supervision, other items and non-personal services necessary to provide expertise and perform tasks for the Office of Disability Employment

Policy (ODEP) to manage and operate the Job Accommodation Network as defined in the

Performance Work Statement (PWS) except as specified in Part 3, Government

Furnished Property, Equipment, and Services. The contractor shall successfully perform to the standards and requirements in this PWS.

B.2 Contract Type:

The Government contemplates award of a Firm Fixed Price (FFP) contract.

B.3 Period of Performance:

The term of this contract is a one (1) twelve (12) month base period with three (3) twelve

(12) month option periods and one (1) six (6) month option period.

Base Period: Completed at time of award (12 months)

Option Period 1: Completed at time of award (12 months)

Option Period 2: Completed at time of award (12 months)

Option Period 3: Completed at time of award (12 months)

Option Period 4: Completed at time of award (6 months)

B.4 Contract Pricing:

B.4.1 Pricing:

The contract CLINS shall consist of one monthly firm-fixed price required to complete the full scope of services required in the PWS and one cost-reimbursement ODC CLIN with a not to exceed ceiling.

B.4.1.1 Other Direct Costs (ODCs) and Travel:

(a) Other Direct Costs (ODCs). ODCs are costs not previously identified as part of the contractor’s indirect cost pool or labor costs (direct or indirect) identified with a final cost objective specific to this contract. The cost of general-purpose items required for the conduct of the Contractor’s normal business operations will not be considered an allowable ODC in the performance of this contract. Other direct costs may include, but are not limited to, travel expenses, computer software, telecommunications services and equipment, exhibit booth fees, professional membership fees, subscriptions, purchasing publications, space or equipment rental, shipping costs, supplies and other items based on the requirements of the initiatives and projects that may be supported by this PWS and approved by the COR.

(b) Travel and Per Diem. Contractor may be required to travel the Continental United

Stated (CONUS) and within the NCR during the performance of this contract to attend meetings, conferences, and training. Contractor may also be required to travel to off-site meeting and conference locations outside of the NCR and to ship conference materials to these locations in support of this PWS. Travel costs, to include travel, lodging and meals, are reimbursable in accordance with FAR 31.205-46 and the limitation of funds specified in this contract. No contractor travel shall be conducted to support the requirements of the PWS without advance written approval from the TO Contracting

Officer’s Representative.

Section C - Descriptions and Specifications

PWS PART 1: GENERAL INFORMATION

1.1 Description of Services/Introduction:

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform manage and operate the Job Accommodation Network as defined in this

Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this

PWS.

1.2 Background:

The Office of Disability Employment Policy (ODEP) is a Federal Agency within the

Department of Labor (DOL) whose mission is to develop and influence policies and practices to increase the number and quality of employment opportunities for people with disabilities. ODEP does not have regulatory authority. ODEP is included in the

Department’s Strategic Plan. See https://www.dol.gov/agencies/osec/stratplan, pages 43-

44.

To realize its mission, ODEP promotes the adoption and implementation of policy strategies and effective practices that are supported by evidence and data that appear to show positive results in the employment of people with disabilities. To that end, ODEP conducts research to identify and develop effective policies and practices, conducts outreach to share this critical information, and provides technical assistance to all levels of government, service providers and non-governmental organizations, and employers in both the public and private sector. ODEP’s stakeholders include:

Individuals with disabilities and their families;

Private employers and their employees;

https://www.dol.gov/agencies/osec/stratplan

Government employers and their employees;

Federal, state, and local Government agencies;

Educational and training institutions;

Disability advocates; and

Providers of services to individuals with disabilities

The Job Accommodation Network (JAN) supports ODEP’s goals and objectives. It is the leading resource and authority in the United States on workplace accommodations, providing current and accurate information regarding job accommodation solutions that comply with federal and state employment laws and enhance workplace health and productivity. Started in 1983, and funded by ODEP since 2001, JAN’s services help employers understand how to provide specific, individualized accommodations that facilitate the employment and retention of qualified individuals with disabilities. To address these needs and in support of ODEP’s mission, JAN provides one-on-one technical assistance via phone, email and chat, and maintains a Section 508-compliant website containing online resources and publications. Technical assistance regarding workplace accommodations, the Americans with Disabilities Act Amendments Act of

2008 (ADAAA) and related legislation, and self-employment and entrepreneurship options for people with disabilities is provided to private and federal sector employers, people with disabilities including disabled veterans, employment service providers, educational institutions and others. JAN develops and conducts trainings both in person and electronically (web-based and telephonic); works in collaboration with businesses, professional organizations, federal agencies and others on effective practices and other issues related to accommodations in the workplace; and engages in outreach to the public about its services. JAN conducts outreach and establishes and maintains effective working relationships and collaborations with outside entities with the goal of sharing knowledge and promoting the adoption and implementation of ODEP policies and effective practices. JAN also conducts research and collects and analyzes data related to the cost and effectiveness of workplace accommodations and provides data that contribute to ODEP’s annual performance measures and the development of its policies.

1.3 Objectives:

ODEP is seeking a contractor to provide ongoing management and operation of the Job

Accommodation Network, as described in Section 1.4 and Part 5 of this PWS.

1.4 Scope:

All technical assistance provided by JAN is confidential and at no direct cost to the consumer. JAN receives daily telephone, electronic (e.g., email, chat, social media), fax and mail inquiries concerning accommodations, employment and self-employment of youth and adults with disabilities. It uses its staff expertise, resource information and databases to research and respond with individualized solutions to an average of about

2,200 telephone calls and 1,800 electronic contacts per month, including approximately

300 chats. The current provider responds to and closes approximately 48,000 cases (i.e., telephone, electronic, fax and mail contacts involving a specific accommodation question) per year. All inquiries that require research shall be returned within two business days. Research into solutions will be conducted if an immediate answer to an inquiry is not available. Telephone services shall be provided 9:00 AM-6:00 PM ET

Monday through Friday every week of the year. The database presently used by the incumbent contractor is owned by that vendor. The Contractor shall provide all necessary system migration and implementation services to support the successful migration of the

Job Accomodation Network (JAN) database to the proposed solution and it must comply with Federal Risk and Authorization Management Program (FedRamp) requirements in

Section F.2. The Contractor shall provide a complete system migration and implementation solution that includes all the services necessary to manage and deliver the proposed approach from project intiation through system cut-over.

The contractor shall provide an equivalent, (as described in H.1 –Technical Exhibit 1 attachment) database which will become government property and shall load the historical data to be used to provide the JAN service. In addition, the JAN website

(http://AskJAN.org), which provides job accommodation information and technical assistance, has historically received approximately 1,000,000 website page requests and

100,000 unique visitors per month. This website and its contents are owned by the

Government and shall be maintained under this contract and returned to the government upon conclusion of the contract. The website includes an extensive collection of publications and a comprehensive database with information on a broad range of disabilities and accommodation solutions and strategies; disability and employment-related laws, including the Americans with Disabilities Amendment Act of 2008, the

Rehabilitation Act, and the Family and Medical Leave Act; and key referral sources, including relevant public and private agencies and organizations which must be kept up to date by the contractor. The website features specific “portals” for employers including those in the private sector as well as federal, state and local agencies; individuals with disabilities who are employed and self-employed; and other parties such as rehabilitation organizations. Additional online services include the Searchable Online Accommodation

Resource (SOAR), and online training modules and webcasts.

To share knowledge and promote the adoption and implementation of ODEP policies and effective practices, the JAN contractor shall also engage in education and outreach regarding its services, through in-person and virtual conference presentations, trainings, and workshops throughout the United States, as well as a robust social media presence, with active accounts on Facebook, Twitter, LinkedIn, YouTube, and Second Life, and the

Ask JAN blog site. The contractor shall present approximately 90 training sessions annually. Contractor will submit proposals to present at approximately seven (7) relevant conferences (e.g., DMEC, USLBN) during the year. Other training sessions, both in person and virtually, will be provided at the request of outside entities such as employers and service provider organizations. Costs for travel to these training sessions will be covered by the entity requesting the training. In addition the contractor shall develop and provide online and print resources regarding accommodation strategies related to all aspects of employment. The JAN contractor shall maintain effective working relationships and collaborations with public- and private-sector employers; organizations and associations focused on employers, accommodations, assistive and/or accessible technology, rehabilitation, and other pertinent issues; the broader workforce development system; federal and state government agencies; small-business development centers;

research and training centers; service organizations and others. To stay current on the emerging technologies and available accommodations, the contractor shall conduct research by attending relevant conferences, reading industry literature, analyzing the requests for assistance that come to JAN, and any other methods that provide the necessary information; and to demonstrate the cost and effectiveness of workplace accommodations and the impact of its services, the contractor shall collect and analyze data on the cost of accommodations from employers who receive assistance from JAN and who make an accommodation. The Contractor shall assume the responsibility from the incumbent contractor for Hosting and Content Management Services for the existing

JAN website (askjan.org) upon the expiration of the current grant on September 29, 2017

PWS PART 2: DEFINITIONS & ACRONYMS

2.1 Definitions:

2.1.1 Accessibility and Universal Design:

The Contractor shall utilize concepts of universal design and accessible development as it pertains to Electronic and Information Technology (EIT)/Information and

Communication Technology (ICT) including, but not limited to, website design and operation, documentation, and all deliverables under this contract. For specific accessibility requirements for deliverables, see Section F.3, Accessible Deliverables.

Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. §794d), as amended by the

Workforce Innovation and Opportunity Act of 2014 (P.L 113-128) July 22, 2014, applies to Federal Departments and Agencies. Section 508 requires that, when Federal Agencies procure, develop, maintain, or use (ICT), they shall ensure this technology allows both

Federal employees and members of the public with disabilities to have access to and use of information and data comparable to that accessed and used by Federal employees and members of the public who are not individuals with disabilities, unless one or more exceptions apply.

EIT/ICT greatly affects how federal agencies and their employees achieve agency goals, do their daily work and serve the American people. EIT/ICT is also a major gateway to employment opportunities in both the public and private sectors, and it is key to how information is shared with employees, how employees are productive in the workplace, and how they advance in their careers. ODEP is a Federal agency devoted to increasing employment opportunities for people with disabilities and to the compliance with and implementation of Section 508, which is critical to ensuring equal access to EIT/ICT.

(ICT) deliverables produced by the Contractor shall be accessible, usable by assistive technologies, and meet the baseline criteria outlined in Section 508 of the Rehabilitation

Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998

(P.L. 105-220) August 7, 1998, the Web Content Accessibility Guidelines 2.0 (WCAG

2.0) Level AA and the Department of Labor Management Series (DLMS) Section 9, Chapter 600. EIT/ICT deliverables include but are not limited to: websites, software, mobile applications, webcasts, webinars, multimedia (e.g. charts, graphs, graphics, videos, audio tracks, and animation), social media, collaborative workspaces and tools, documents (e.g. PDFs, PowerPoint, and Word), forms and field elements, data tables, image maps, and any training and related training materials. Print materials must be made available in an alternate accessible format when requested. EIT/ICT deliverables will be evaluated for accessibility prior to acceptance by the Government. Government evaluations, when conducted, will utilize unified test approaches (e.g. DHS Section 508

Compliance Test Process), when applicable, or other appropriate testing methodologies approved by the Agency.

2.1.2 ODEP Performance Measure Definitions:

Policy: ODEP Policy is either an Output recommending/putting in place a significant policy change, or an interpretation of existing policy related to disability employment.

Effective Practices: Formally developed tools that provide educational or explanatory information to support the adoption and implementation of ODEP- developed and/or recommended practices, policies, strategies, models, or theories.

Formal Agreement: Formally documented partnership between ODEP and other federal, state, or local entities that directly lead to ODEP policy or practice outcomes in support of employment for people with disabilities.

Collaborative Relationships: Include workgroups and other partnerships that do are not documented by a formal agreement.

Policy Adoption: The commitment by an entity to implement an ODEP policy strategy or effective practice.

Policy implementation: The effectuation of an ODEP policy strategy or effective practice by an entity or organization.

Outreach Event: An instance through which information is disseminated.

Technical Assistance Event: The provision of specific advice, assistance, or training that increases recipient entity capacity to adopt or implement ODEP approved policy strategies and/or effective practices. Technical Assistance is specific and is not the dissemination of generic information regarding disability employment policy

(information dissemination is the wide dispersal of information to inform or educate).

Technical Assistance can be provided through teleconferences, webinars, or direct in person meetings.

2.1.3. Contractual Terms:

Proper Invoice: Payment Document(s) submitted by the contractor to receive payment for services provided. E-Invoicing procedures are provided in Section G.2.

Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

Contracting Officer: An employee of the U.S. Government with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the

Government.

Contracting Officer’s Representative (COR): An employee of the U.S. Government appointed by the CO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel: Contractor personnel that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

Physical Security: Actions that prevent the loss or damage of Government property.

Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance. See section 5.1.4.

Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Quality Control Plan: A plan developed by the Contractor to assure that its work complies with the requirements of the contract.

Subcontractor: An entity that enters into a contract with the Contractor for some portion of the work under this contract. The Government does not have privity of contract with the subcontractor.

Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

Work Week: Monday through Friday, unless specified otherwise. The contractor is not expected to operate on federal holidays – see Section D.6.

2.2 Acronyms:

ACOR Alternate Contracting Officer's Representative

CFR Code of Federal Regulations

CO Contracting Officer

COI Conflict of Interest

CONUS Continental United States (excludes Alaska and

Hawaii)

COR Contracting Officer Representative

DOL Department of Labor

EAC Estimate at Completion

EIT/ICT Electronic and Information Technology/Information and Communication Technology

FAQ Frequently Asked Questions

FAR Federal Acquisition Regulation

FFP Firm Fixed Price

FPM Federal Program Manager

JAN Job Accommodation Network

NCR National Capital Region

ODC Other Direct Costs

ODEP Office of Disability Employment Policy

POC Point of Contact

POP Period of Performance

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PWS PART 3: GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND

SERVICES

All government property, equipment, materials provided under this contract will remain the property of the Government and will be returned to the Contracting Officer's

Representative upon request or at the end of the period of performance.

3.1 Facilities:

The Contractor will provide the necessary workspace for required Contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.2 Clearance Processing:

To the extent that any work product created requires Government approval (e.g., Office of Management & Budget clearance), ODEP will compile the clearance packages based on documents and supporting materials, prepared and submitted by the Contractor for

ODEP review and approval.

3.3 Printing and Production:

All printed materials shall be the responsibility of the Contractor.

3.4 Website Hosting and Maintenance:

Website hosting, maintenance, development and compliance will be provided by the contractor.

3.5. Government Furnished Information/Documents:

Information and documentation pertinent to the performance of the specified tasks will be made available to the Contractor as necessary. Extensive information regarding

Department of Labor business and processes are available via the Office of the Chief

Information Officer (OCIO) homepage on the DOL Intranet and will be made available to Contractor personnel as necessary.

PWS PART 4: CONTRACTOR FURNISHED PERSONNEL, ITEMS AND

SERVICES

The Contractor, in general, shall furnish all personnel, supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.1 Contractor Personnel:

The Contractor shall provide a sufficient number of staff who can perform the functional responsibilities and meet the qualification requirements of the PWS tasks as written.

Although the position titles may be different than those listed below, the successful vendor must, at a minimum have key personnel available to assign to tasks who are able to fulfill all of the functional responsibilities and perform each of the tasks described in

Part 5 of this PWS. (See Section F.10).

4.1.1 Management/Work Plans: The Contractor shall provide the technical and functional activities at the contract level needed to manage the tasks under this

PWS. DOL expects the Contractor to develop an initial management plan detailing personnel and other resources it expects to deploy to successfully complete the work described in the PWS. The Management/Work Plan shall describe the technical approach, organizational resources and management controls to be employed to meet the price, performance, and schedule requirements throughout task execution. The Contractor may also be required to schedule and conduct a weekly status review addressing the progress, accomplishments, work planned, and problems encountered for each task order, at the discretion of the Government.

4.1.2 Staffing Plan: The Contractor shall, in accordance with Part 4 of the PWS, provide sufficient personnel, both in number and qualifications to manage contract performance. The Staffing Plan must include:

1) Chart/matrix showing ALL proposed personnel (including outside consultants) by task and by hours. The staffing plan shall include names of proposed key and non-key personnel mapped to the proposed labor categories, project roles and appropriate tasks that support the PWS;

2) Qualifications and experience of any proposed professional non-key personnel

(plus outside consultants) including any relevant education, skills and previous similar work experience specifically with respect to their proposed task responsibilities;

3) Minimum qualifications/standards for each proposed labor category that is not included among the key personnel; and

4) Reporting relationships.

The contractor should clearly specify the role and responsibilities of each proposed staff and discuss the qualifications of the individuals proposed for specific tasks. The proposal should identify the labor category for each individual, as well as a summary of the individual’s experience and qualifications, and an explanation of how the individual’s experience and qualifications relate to the tasks for which he or she will be utilized.

The contractor shall indicate the current employment status of personnel proposed for work (i.e., whether these personnel are currently employed by the contractor, a subcontractor, a consultant or future hire). If subcontractors or outside assistance are proposed, organizational control and specific responsibilities with respect to all tasks shall be clearly delineated so as to demonstrate and ensure responsiveness to the needs of the Government.

4.1.3 Key Personnel: Although other personnel may also be assigned to perform the tasks of each task order, the personnel listed below are considered essential to the work being performed herein and are therefore identified as Key Personnel. Prior to diverting, removing, or replacing any of the specified individuals to other programs, the Contractor shall notify the CO and the COR in writing, no less than14 business days in advance (or as soon as the Contractor is informed that an employee is leaving if given less than 14 business days’ notice) and shall submit justification (including the names and qualifications of the proposed substitute(s)) in sufficient detail to permit evaluation of the impact on the services rendered under this contract. The proposed substitute(s) shall possess qualifications equal to or superior to those of the key personnel being replaced.

No substitutions shall be made by the Contractor without the written consent of the CO.

4.1.3.1 Overall:

POSITION TITLE/ FUNCTIONAL

RESPONSIBILITY

REQUIRED QUALIFICATIONS

1. Project Director – provides overall direction of projects and ensures successful completion of contractual work plan. This individual will have full authority to act on behalf of the contractor and serve as the direct interface and single point of contact between the contractor and the Government regarding the performance of the work and all contractual matters including informing the CO and ODEP COR of any situations impacting contract performance including changes to key personnel.

5 years of experience leading federal-level projects of a similar magnitude; 3 years demonstrable in-depth knowledge of and experience with disability employment issues at the national level including job accommodations.

2. Project Manager - a senior manager identified by the Project Director to provide regular, day-to-day direction, leadership, guidance and oversight to staff, including any subcontractors, assembled to complete the assigned tasks on time and within budget. The

Project Manager reports to the Project Director

5 years of experience managing federal-level projects ; Master’s degree in disability, social sciences or rehabilitation related field or 5 years of equivalent experience; 5 years demonstrable in-depth knowledge of and experience with disability employment issues at the

REQUIRED QUALIFICATIONS

and will be responsible for planning and implementing all tasks. The Project Manager will meet regularly with the ODEP COR and

ODEP project management staff to insure all aspects of project implementation. The Project

Manager may be assigned by the Project

Director to serve as his/her alternate.

national level including job accommodations.

3. Consultant – provides one-on-one consultation to those who contact the Job

Accommodation Network for technical assistance; provides training to external audiences; creates resource materials for publication on the website or in hard copy.

Master’s degree in disability, social sciences or rehabilitation related field or 3 years of equivalent experience; 2 years demonstrable in-depth knowledge of and experience with disability employment issues including job accommodations.

4. Database Specialist – designs, assesses, maintains, supports and secures database systems and performance.

5 years of experience in designing, programming and maintaining databases that support the proposed system;

analyzing application requirements and designing efficient data structures;

ensuring data integrity; maintaining data dictionaries; developing maintenance scripts; and troubleshooting and tuning databases for optimal performance.

5. Network Administrator – establishes, maintains and secures network.

5 years of experience in evaluating, installing, configuring, securing and maintaining integrated systems and components that deliver high-value services to end users in accordance with

Service Level Agreements (SLAs);

implementing configuration management strategies; implementing automated monitoring and reporting tools;

implementing and testing of security controls including vulnerability scanning, patch application, and incident detection and investigation; maintaining multi-stage environments for development including configuration and data consistency;

troubleshooting user and system problems; and tuning systems for optimal performance.

6. Website Designer/Content Manager – develops and manages the delivery of information through an online presence;

maintains site standards including accessibility.

5 years of experience designing/managing websites. Strong communication skills, excellent attention to detail and ability to work under tight deadlines are needed.

REQUIRED QUALIFICATIONS

Experience managing content related to disability and/or employment issues and familiarity with Section 508 accessibility standards and Website Content

Accessibility Guidelines 2.0 (WCAG 2.0) is also highly desirable.

7. Social Media Content Manager - develops and manages the delivery of information and messages through social media communications.

3 years of experience managing social media channels. Strong communication skills, excellent attention to detail and ability to work under tight deadlines are needed. Experience managing content related to disability and/or employment issues and familiarity with Section 508 accessibility standards and Website

Content Accessibility Guidelines 2.0

(WCAG 2.0) is also highly desirable.

4.1.3.2 System Migration:

Key Personnel ODEP

Labor Category Position Description and Level of Experience

IT Project Manager B.S. or B.A. degree or equivalent experience; active PMP certification;

Must have 13 years of IT experience, including at least 8 years of federal IT system management experience. Specialized Experience: At least 8 years of direct supervision of IT development, integration, and maintenance projects. Must be capable of leading projects that involve the successful management of teams composed of data processing and other information management professionals who have been involved in analysis, design, integration, testing, documenting, converting, extending, and implementing automated information systems.

Technical Architect B.S. or B.A. degree or equivalent experience; additional professional certifications preferred; Must have 10+ years of system design & development expel, including 5+ years of experience with Oracle e-

Business Suite. Expert data modeling skills (i.e., conceptual, logical and physical model design). Must have knowledge of design of data architecture techniques (e.g., ODS, EDW, DM, ROLAP, MOLAP).

Must be capable of leading projects and have expertise in designing a financial management system. Must have experience with designing, integrating, and implementing solution that are disparate and complex.

System Migration and

Implementation

Manager

B.S. or B.A. degree or equivalent experience; additional professional certifications preferred; Must have 8+ years of experiences managing full life cycle web solutions and software development projects for a wide variety of high profile clients Lead an integrated consulting team delivering technical based solutions to clients. Ensure that all project

Key Personnel ODEP

Labor Category Position Description and Level of Experience goals are accomplished according to specifications and business objectives. The System Migration and Implementation Manager is only considered to be key personnel during the system migration implementation period and for first three months of O&M.

Data Conversion Lead B.S. or B.A. degree or equivalent experience; additional professional certifications preferred; Must have 5+ years prior experience leading and developing conversions programs. Excellent customer data conversion experience. The Data Conversion Lead is only considered to be key personnel during the system migration and implementation period and for first three months of O&M.

4.1.4 Supervision: The Contractor will provide supervision for all Contractor personnel.

Contractor personnel shall not be supervised by Government employees. The Contractor shall be responsible for ensuring employees assigned under this contract comply with all applicable PWS requirements.

4.1.5 Project Director: The Project Director shall be identified and submitted in writing to the Contracting Officer. This individual shall serve as the direct interface and single point of contact between the Contractor and the Government regarding contractual matters and personnel performance of the work on this contract order including overall oversight of all the various task orders.

4.1.6 Non-Government Employment: The Contractor shall not employ any person who is an employee of the United States Government.

4.1.7 Reassignment, Removal, or Resignation of Employees: Changes in personnel performing under this contract shall be coordinated with the COR. All reassignments, replacement, and substitute employees must meet all applicable DOL security and/or other requirements before performing any work under this contract.

4.1.8 Employee Conduct: All Contractor employees shall present a professional appearance at all times, must comply with the rules and regulations of individual work sites where work is performed, and their conduct shall not reflect discredit upon the

United States and or the Department of Labor.

4.1.9 Removing Employees for Misconduct, Security Reasons, or Performance: The

Contractor is required to remove any employee whose conduct or performance is such that retention would not be in the best interests of the Government. The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from

U.S. Department of Labor facilities for misconduct, security reasons, or performance.

Removal does not relieve the Contractor of the responsibility to continue providing the services required under any Contract awarded. The Contracting Officer will provide the

Contractor with a written explanation to support any request to remove an employee.

4.2 Accessibility Testing Tools:

The Contractor will be responsible for acquiring the necessary tools to perform accessibility and usability testing in multiple computing environments with a comprehensive selection of assistive technologies.

PWS PART 5: SPECIFIC TASKS

At a minimum, the management and operation of JAN will include the following:

5.1 Task 1. Project Management and Administrative Support:

The contractor shall provide project management and administrative services, and utilizing industry best practices to ensure that the services are being delivered in accordance with the contract terms and conditions and directions of the COR and the

ODEP program manager. The project management and administrative support services shall include:

5.1.1 Kick-off Meeting:

Initiating and participating in Kick-Off Meetings with COR and designed project staff as well as subsequent meetings to discuss the progress of the effort.

5.1.2 Monthly Progress Reports:

Preparing and providing monthly Progress Reports that document:

Reporting period;

Period of performance;

Outstanding Contract/COR Actions

Difficulties, risk, issues, and remedial actions;

Contacts by type of communication received by telephone, electronic (email, chat, social media), fax and mail and by type of entity making the contact (individual with a disability, employer, rehabilitation professional, or other);

Website activity (webpage requests and unique visitors);

Social media activity;

Publications and products created;

Outreach events and trainings provided by the JAN staff (for both the current month and projected for the next several months); and

Collaborative relationships established and/or maintained by JAN.

Outstanding deliverables

Deliverables due for the next reporting period

Staff changes

Recommendations for improved services

Schedule system updates or changes

Annual review and update of system documentation status

Earned Value Management updates (includes budget and schedule status)

System Performance Metrics

5.1.3 Work Plan/Staffing Plan:

Preparing and implementing Management/Work Plans, Staffing Plans and/or timelines that outline the staff responsibilities and actions needed to accomplish assigned tasks and identifies the deliverables and expected dates of completion (See Part 4.1.1 and 4.1.2);

5.1.4 Quality Control Plan and Transition Plans:

Preparing Quality Control Plans and performing quality control and providing quality assurance services:

Quality Control Plan:

The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor’s Quality Control

Plan (QCP) is due with the vendor’s proposal and shall document the procedures it will implement to identify, prevent and ensure non-recurrence of services below the acceptable level. At a minimum, the Contractor’s QCP shall address the methodology/procedures it will utilize in achieving the Government’s objective within acceptable levels of quality as outlined in the Performance Requirements Summary in

Section F.1. The Contractor shall present the QCP during the Kickoff Meeting for the contract. After acceptance of the QCP the Contractor shall receive the Contracting

Officer’s (CO’s) acceptance in writing of any proposed change to his QCP or the processes used to implement it.

Quality Assurance:

The Government shall monitor and measure the Contractor’s performance utilizing a

Quality Assurance Surveillance Plan (QASP) to determine if services provided are satisfactorily performed and meet the requirements of the PWS. A variety of methods of surveillance may be used by the COR including 100% inspection, random sampling, and customer feedback.

Section F.1 summarizes the objectives to be met by the Contractor, the performance standards to be applied, the method of surveillance, and the minimum acceptable levels of services provided

Preparing Transition Plans and implementing them as appropriate.

Transition Plan:

The Contractor shall recognize that the services under this PWS are vital to DOL\ODEP and shall continue operations without interruption during the entire period of performance of this contract, and, upon contract expiration, a successor may continue them.

Phase-In: In preparation for assuming operations, the Contractor shall cooperate and work in good faith with the incumbent and shall coordinate and negotiate with the Government differences between the incumbent’s Phase-Out Plan and the Contractor’s Phase-In plans. During the phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services expeditiously after the task order start date.

Phase-Out: The Contractor shall, upon the CO's written notice, (1) initiate phase-out services and (2) negotiate in good faith with a successor to determine the nature and extent of the transition services required. The phase-out plan shall, subject to the CO's approval, specify a training process and a date for transferring responsibilities for each task described in the PWS to the follow-own contract awardee. The Contractor shall provide sufficient experienced personnel during the phase-out period to ensure that the services called for by this contract are maintained at the required level of performance and proficiency. The Contractor shall work cooperatively and in good faith with the follow-on contract awardee and provide information and data in a timely and professional manner to ensure a smooth and effective transition of operations from the incumbent to the follow-on contractor. The Contractor shall ensure that all services/activities, for which the

Contractor is responsible, shall be completed before the end of the period of performance of this contract.

The Transition Plan shall be presented after first kick-off meeting for the contract. The

Government will notify the Contractor three (3) months prior to the end of the contract and the Contractor shall provide an updated Phase-Out Plan to the Government within forty-five (45) calendar days after notification.

5.1.5 Risk Management Plan:

Provide all risk management services that will offer an effective identification, assessment, and prioritization of risks and opportunities. The Contractor shall provide a

Risk Management Plan which contains an analysis of likely risks with impact analysis and mitigation strategies. The Contractor shall provide the capability to review past risk assessments and monitor all open items. The Contractor shall report and meet regularly with the ODEP Contracting Officer’s Representative (COR) to monitor and review risks throughout the project life cycle.

The Contractor shall develop and maintain a Risk Register. Both the Risk Management

Plan and Risk Register must be in accordance with ODEP OCIO policies.

5.1.6 Cost Management:

The Contractor is responsible for meeting the contract cost, schedule and performance goals according to, and through knowledge of, the Department of Labor’s Capital

Programming Guide and Earned Value Management. The Government will maintain surveillance of Contractor performance as necessary to protect its interests. The COR administering the contract shall determine the extent of surveillance as addressed in the

QASP. The Contractor shall work with ODEP to provide updates to Earned Value

Management System (EVMS), on a monthly or as-needed basis.

5.1.7 CPIC Documentation Support:

The Contractor shall provide Capital Planning and Investment Control (CPIC) support and ensure compliance with ODEP Office of the Chief Information Officer (OCIO) policy and guidance, legislative mandates such as the Clinger-Cohen Act of 1996, Office of Management and Budget (OMB) requirements and policy, and industry best practices for IT management. This task includes providing information to ODEP to support the updates to CPIC documentation and providing schedule and cost updates, as needed.

Refer to ODEP’s CPIC attachment in technical exhibit 1 attachment H.1 (section H.3).

5.1.8 Section 508 Compliance:

All administrative and progress reports or other documents must be submitted in 508 compliant format with required information presented in a clear and consistent manner as approved by ODEP.

The contractor shall demonstrate familiarity with and competency in concepts of universal design and accessible development as it pertains to Electronic and Information

Technology (EIT)/Information and Communication Technology (ICT) including, but not limited to, website design and operation, documentation, and all deliverables under this contract.

Section 508 of the Rehabilitation Act of 1973 (29 U.S.5. §794d), as amended by the

Workforce Investment Act of 1998 (P.L. 105-220) August 7, 1998, applies to Federal

Departments and Agencies. Section 508 requires that, when Federal Agencies procure, develop, maintain, or use Electronic and Information Technology (EIT)/Information and

Communication Technology (ICT), they will ensure this technology allows both Federal employees and members of the public with disabilities to have access to and use of information and data comparable to that accessed and used by Federal employees and members of the public who are not individuals with disabilities, unless one or more exceptions apply.

EIT/ICT greatly affects how federal agencies and their employees achieve agency goals, do their daily work and serve the American people. EIT/ICT is also a major gateway to employment opportunities in both the public and private sectors, and it is key to how information is shared with employees, how employees are productive in the workplace, and how they advance in their careers. ODEP is a Federal agency devoted to increasing employment opportunities for people with disabilities and to the compliance with and implementation of Section 508, which is critical to ensuring equal access to EIT/ICT.

All Electronic and Information Technology (EIT)/Information and Communication

Technology (ICT) deliverables produced by the CONTRACTOR shall be accessible, usable by assistive technologies, and meet the baseline criteria outlined in Section 508 of the Rehabilitation Act of 1973 (29 U.S.5. 794d), as amended by the Workforce

Investment Act of 1998 (P.L. 105-220) August 7, 1998, the Web Content Accessibility

Guidelines 2.0 (WCAG 2.0) Level AA and the Department of Labor Management Series

(DLMS) Section 9, Chapter 600. EIT/ICT deliverables include but are not limited to:

websites, software, mobile applications, webcasts, webinars, multimedia (e.g. charts, graphs, graphics, videos, audio tracks, and animation), social media, collaborative workspaces and tools, documents (e.g. PDFs, PowerPoint, and Word), forms and field elements, data tables, image maps, and any training and related training materials. Print materials must be made available in an alternate accessible format when requested. EIT/ICT deliverables will be evaluated for accessibility prior to acceptance by the Government. Government evaluations, when conducted, will utilize unified test approaches (e.g. DHS Section 508 Compliance Test Process), when applicable, or other appropriate testing methodologies approved by the Agency.

5.2 Task 2. Individualized Technical Assistance Services

The Contractor will provide confidential, personalized responses to inquiries on a variety of issues including specific accommodation situations, relevant employment laws and regulations, attitudinal barriers in the work place, transportation, independent living, self-employment and entrepreneurship, return-to-work, the aging workforce, assistive and emerging technologies, telecommunications access, training resources, community-based employment programs, and other topics that support the job accommodation process and the employment of people with disabilities. The Contractor will respond to such requests from private and federal sector employers, people with disabilities including disabled veterans, employment service providers, educational institutions and others and the services will be cost-free to the requestors.

In regard to providing the individualized technical assistance services the Contractor must:

1. Migrate and operate the staffed, toll-free phone numbers 800-526-7234 (voice) and

877-781-9403 (TTY) within 30 days after the contract is awarded. These lines are to operate, at a minimum, Mondays through Fridays from 9:00 a.m. to 6:00 p.m. Eastern

Time, excluding federal holidays and closures. The lines are to be set up to allow the caller to easily reach a staff person during hours of operation. The lines will also be set up to accept messages during non-business hours. All messages will be returned within two business days; and

2. Respond to requests made via email, chat, social media, mail and fax within two business days of receipt.

5.3 Task 3. Electronic Information Services

So that credible responses to all job accommodation inquiries can be provided quickly and efficiently, the Contractor shall maintain, manage and continually improve and expand the existing website. The Contractor shall:

1. Migrate the website http://AskJAN.org within 30 days of the award, and thereafter manage the maintenance and upgrading of the website, including implementing innovative state-of-the-art enhancements. At a minimum, the website will be user-friendly and will provide information, resources and links on workplace accommodations, the Americans with Disabilities Act Amendments Act of 2008

(ADAAA) and related legislation, and self-employment and entrepreneurship options for people with disabilities. Link to resources on federal, state and local agencies and organizations that can assist employers and individuals with disabilities with employment and accommodation related topics will also be provided; and

2. Ensure that all information is organized for easy access by staff and easily searchable based on types of accommodations made, costs, cost-benefit data, specific functional limitations, types of disabilities, and other pertinent categories.

3. Maintain and manage the website’s on-line resources and capabilities, including its:

Database and online resources for staff on accommodation information;

Online library of publications and training materials;

Searchable Online Accommodation Resource, an online searchable tool for accommodation strategies that allows employers, people with disabilities and others to cross-reference information on specific disabilities and associated specific functional limitations;

“JAN on Demand” feature through which people submit questions and receive answers via email, and

Live chat feature

In order to disseminate information regarding JAN, ODEP and other relevant topics of interest and to provide technical assistance and training, the Contractor will maintain, continually improve, expand and actively utilize:

1. JAN’s capability to produce accessible webcasts and…