SOW_3500_2016.doc

Statement of Work For Life Technologies 3500 Genetic Analyzer Molecular Hematology in the Department of Laboratory Medicine, Clinical Center, National Institutes of Health provides a variety of clinical and research testing for various institutes. These tests include, monitoring engraftment after allogeneic transplant, BCR/ABL in CML patients, mutation detection of FVL, PTMA, cKIT and JAK2, as well the FIP1L1/PDGFRa fusion product in patients with Hyper-Eosinophilia. Since the 3500 Genetic Analyzer is used for end-point detection for several of these test, it falls under clinical laboratory accreditation guidelines, which necessitates regular preventive maintenance to ensure proper working order.

The purpose of this purchase is a service agreement to cover preventative maintenance and repairs on the 3500 Genetic Analyzer instrument. This instrument is a capillary electrophoresis system that is used primarily for patient testing and secondary for clinical research. This agreement will ensure the instrument is working properly and limit the down time when it is not.

Scope of Work

1. Yearly service agreement with 1 preventive maintenance visit per year.

2. Onsite service response with guaranteed 2-business day priority.

3. Automatically Scheduled Planned Maintenance to include:

a. Spectral Dye Calibration

b. Dyes for calibration

c. Certification documentation

d. Certificate of Calibration

4. Labor & Travel Fees included for repair and planned maintenance.

5. Covered Replacement Parts - All parts are certified and guaranteed to optimize instruments performance and reliability.

6. Immediate telephone response with direct access to senior level service personnel to resolve operational and instrument set-up problems.

7. Computer and Computer Hardware replacement coverage.