Security_Services_Statement_of_Work_1.rtf

PERFORMANCE WORK STATEMENT (PWS)

U.S. Fish and Wildlife Service (FWS) Guam National Wildlife Refuge (GNWR) FY24-FY30 Security Guard Services for the Ritidian Unit of the GNWR

PART 1 GENERAL INFORMATION

GENERAL: This is a personnel services contract to provide a professionally trained and qualified security guard. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

Description of Services/Introduction: The contractor shall provide all personnel, reliable communication equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform security guard services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

Background: The Ritidian Unit of the GNWR hosts up to 90,000 visitors annually who enjoy the beaches, hiking trails, wildlife, fishing, and cultural resource tours located on 1,218 acres of the island of Guam. The Ritidian Unit was established in 1993 and was designated critical habitat in 2004 for three species: the Mariana fruit bat, the Guam Micronesian Kingfisher, and the Mariana crow. The Refuge is open Wednesday through Sunday from 7:30 am to 4:00 pm, except federal holidays and during times in which the National Weather Service (NWS) has issued an advisory.

Objectives: The Refuge does have a Federal Law Enforcement Officer to enforce FWS laws or ensure protection of its visitors. The Refuge did experience on average one petty theft incident per week and at times more serious incidents such as drowning, auto theft, and visitor harassment/molestation during peak visitation hours. These incidents have decreased with the presence of a law enforcement officer as well as a security guard. While the Law Enforcement Officer is tasked with other duties (e.g., coordinating with range control due to the firing range), a security guard is necessary to dedicate more time to the areas where visitors primarily are and where issues often arise.

Scope: Security Guard Services: Services include provide professionally trained and qualified security guard. One unarmed professional security guard per shift to monitor, deter, and safeguard against illegal activity, including theft, loitering, trespassing, and vandalism. In addition, the guard assists with public safety while driving near the ocean. Refer to Part 5, Specific Tasks. Qualified candidates must be able to provide police and court clearances, furnish their own reliable communication equipment, and have transportation to and from the GNWR.

All work completed by the contractor must be fully compliant with Guam Government COVID-19 Executive Orders and FWS Service Policies and Guidelines.

The contractor must be able to provide training certifications, clearances, awards, acknowledgements, references, etc. upon request.

Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and five (5) 12-month option periods. The Period of Performance reads as follows:

Base Year (07/01/2024 – 06/30/2025)

Item No.

Item Description Qty Unit of Measure 00010 Guard Services Weds. – Fri.

(10:30 a.m. – 4:30 p.m., Chamorro Standard Time) Hourly 00020 Guard Services Sat. – Sun.

(8:00a.m.-4:30p.m., Chamorro Standard Time) Hourly

Option Period I (07/01/2025 – 06/30/2026)

Item No.

Item Description Qty Unit of Measure 00030 Guard Services Weds. – Fri.

(10:30 a.m. – 4:30 p.m., Chamorro Standard Time) Hourly 00040 Guard Services Sat. – Sun.

(8:00a.m.-4:30p.m., Chamorro Standard Time) Hourly

Option Period II (07/01/2026 – 06/30/2027)

Item No.

Item Description Qty Unit of Measure 00050 Guard Services Weds. – Fri.

(10:30 a.m. – 4:30 p.m., Chamorro Standard Time) Hourly 00060 Guard Services Sat. – Sun.

(8:00a.m.-4:30p.m., Chamorro Standard Time) Hourly

Option Period III (07/01/2027 – 06/30/2028)

Item No.

Item Description Qty Unit of Measure 00070 Guard Services Weds. – Fri.

(10:30 a.m. – 4:30 p.m., Chamorro Standard Time) Hourly 00080 Guard Services Sat. – Sun.

(8:00a.m.-4:30p.m., Chamorro Standard Time) Hourly

Option Period IV (07/01/2028 – 06/30/2029)

Item No.

Item Description Qty Unit of Measure Guard Services Weds. – Fri.

(10:30 a.m. – 4:30 p.m., Chamorro Standard Time) Hourly 00140 Guard Services Sat. – Sun.

(8:00a.m.-4:30p.m., Chamorro Standard Time) Hourly

General Information

Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which they assure themself that their work complies with the requirement of the contract.

Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

Recognized Holidays: Contractor is not required to perform services on federally recognized holidays.

Hours of Operation: The contractor is responsible for conducting business, between the hours of 10:30 a.m. – 4:30 p.m., Chamorro Standard Time, Wednesday through Friday and 8:00a.m.-4:30p.m. Saturday and Sunday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, such as NWS issues typhoon, high surf, or rip tide advisories and warnings. For other than firm fixed-price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

Place of Performance: The work to be performed under this contract will be executed at the Guam National Wildlife Refuge Ritidian Unit, Route 3A Spur Road, Yigo, Guam 96929.

Type of Contract: The government will award a single labor-hour contract.

Security Requirements: The contractor and its agents will provide police and courthouse clearances.

PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use.

Key Control. Not applicable

Lock Combinations. Not applicable.

Special Qualifications: Qualified candidates must be able to provide police and court clearances, be drug free and professionally trained, and maintain the ability to communicate orally and in writing. The contractor must be fully compliant with Guam Government COVID-19 Executive Orders and USFWS Service Policies and Guidelines.

Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

Key Personnel: The follow personnel are considered key personnel by the government: Security Guard. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30p.m., Chamorro Standard Time, Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons.

Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Since work will be performed outdoors at the Guam National Wildlife Refuge Ritidian Unit, the contractor and its agents are not required to obtain federally issued identification badges.

Contractor Travel: Not applicable.

Other Direct Costs: Not applicable.

Data Rights: Not applicable.

Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services that may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as they deem necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2 DEFINITIONS

DEFINITIONS:

DEFINITIONS:

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide personnel to assist the contractor as the contractor becomes acclimated to the requirements of the contract (e.g., methods of communication between FWS personnel, names of contacts and contact information, turnaround times, invoicing procedures, and other similar guidance required by the contractor).

Facilities: Not appliable.

Utilities: Not applicable.

Equipment: Not applicable.

Materials: The Government will provide: shaded awning or tent structure, an all-weather folding table, and folding chair. Access to ADA-approved portable public bathroom facilities.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

Secret Facility Clearance: Not applicable.

4.3. Materials. The Contractor shall furnish pen/pencil and notepad.

4.4. Equipment. The Contractor shall furnish reliable communication (i.e., cell phone – two-way radios often do not work at GNWR), camera, binoculars, and mode of transportation to and from work site.

PART 5 SPECIFIC TASKS

Specific Tasks:

Basic Services. Most services can be carried out on GNWR property, but communication between GNWR staff and the contractor must be robust with the contractor responding promptly to communication via phone, email, or other channels of communication. To ensure there is no lapse in coverage to fulfill GNWR requests, the contractor will ensure at least two staff meet the technical requirements of this contract to support security guard work and have completed the training and security requirements. The contractor shall have one trained staff member available during all “hours of operation” to fulfill GNWR’s requests.

The security guard will be part-time as needed, approximately 30 hours per week for one (1) year. The contract is renewable for up to four (4) years. The contractor will provide GNWR a minimum of 5-days advance notice of scheduled time off, as well as immediate notification of emergency situations that render staff unavailable.

Task Heading.

One unarmed professional security guard per shift to monitor, deter, and safeguard against illegal activity, including theft, loitering, trespassing, and vandalism.

In the event of any emergency, the assigned security guard(s) will also serve as a liaison between the property they are guarding and the local police department. The security guard(s) will report individuals who violate the rules and regulations set forth by the establishment on the property to the Federal Law Enforcement Officer and will provide details of the offender when local law enforcement officials arrive.

The contractor and the assigned security guard(s) will have reliable communication equipment to respond promptly to communication via phone, email, or other channels of communication.

Performance and financial reporting The security guard will submit the following:

Each security guard will maintain a daily log to record all incidents that may occur during the assigned shift. The daily logs will be submitted to the GNWR Manager or COR at the end of each month.

The security guard shall create an incident report after each incident that will be submitted to the GNWR Manager or COR following the incident.

The contractor will submit the following:

Monthly, itemized invoices that include billable hours and corresponding deliverables and amount billed. Contractor to bill monthly on the same period of performance schedule (e.g., 1/1/25 – 1/31/25). Contractor agrees to register and submit invoices via ipp.gov.

PART 6 APPLICABLE PUBLICATIONS

APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

Information about FWS Policies and Guidelines is available at https://www.fws.gov/policy- library/manuals.

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement) Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”) Method of Surveillance

PRS # 1.

The assigned security guard shall monitor, deter, and safeguard against illegal activity, including theft, loitering, trespassing, and vandalism.

The security guard shall maintain a daily log that includes detailed notations of vehicles entering the property (to include: occupants per vehicle, make, model, and license plate numbers) and record all incidents that occurred during the assigned shift.

98% of notations are made error-free per month.

The contractor shall provide daily logs to the GNWR Manager or COR on a monthly basis.

PRS # 2

In the event of any emergency situation the assigned security guard will serve as a liaison between GNWR and the local police dept. The security officers will report individuals to the local security office who violates the rules and regulations set forth by the establishment on the property and will provide details of the offender when local law enforcement officials arrive.

The security guard shall create an incident report after each incident.

100% of deliverables as agreed upon by GNWR per month.

The contractor shall provide incident reports to the GNWR Manager or COR.

PRS # 3

The contractor and the assigned security guard(s) will have reliable communication equipment to respond promptly to communication via phone, email, or other channels of communication.

Calls and emails from GNWR to the contractor are responded to within one hour of time of receipt.

No more than 2% of calls and emails from GNWR are responded to in greater than one hour of time of receipt.

GNWR

Manager monitors response time.