F04_DF_-_LSJ_140D0422F0703_Mod_10_Redacted_Redacted_2.pdf

ORDER # 140D0422F0703

United States Department of the Interior

INTERIOR BUSINESS CENTER

Washington, DC 20240

LIMITED-SOURCES JUSTIFICATION

AUTHORITY: FAR 8.405-6 and 40 U.S.C 501

This acquisition is conducted under the authority of the Multiple Award Schedule Program.

1. Identification of the agency and contracting activity, and specific identification of the document as a “Limited-Sources Justification.”

This is a Limited-Sources Justification executed by the Department of the Interior (DOI), Interior Business Center (IBC), Acquisition Services Directorate (AQD), Division I Branch III, on behalf of the National Archives and Records Administration (NARA).

2. Nature and/or description of the action being approved.

This Limited-Sources Justification is for the development and implementation of three functional items as identified in Table 1 below.

Table 1, Additional Work Items 1 Profiles 2 Assignment Manager – Omni Channel 3 Search Sheets

AQD issued three Blanket Purchase Agreements (BPAs) on September 19, 2019, to support the migration of NARA’s Customer Relationship Management (CRM) platform solutions to SalesForce under General Services Administration (GSA) Multiple Award Schedule (MAS) Special Item Number (SIN) 54151S – Information Technology Professional Services IT Professional Services. These BPAs offer support services needed for management, implementation, and sustainment of various use cases within the system to fit NARA’s specific needs. There are three vendors on this BPA and all were solicited for this requirement. BPA Order 140D0422F0703 was awarded as competitive to Capgemini under the Enterprise Customer Relationship Management (ECRM) BPA on August 22, 2022.

AQD intends to add these items, as shown in Table 1, by modification to the Firm Fixed Price (FFP) BPA Order 140D0422F0703. It was identified after BPA Order 140D0422F0703 was awarded that the three functional items above were necessary to meet operating capability and allow the users to fully utilize the new NextGen CMRS system upon the Go-Live date; however, the Government did not articulate the need for these items when the original order was awarded.

Therefore, these items are considered out of scope and hence the need for this limited source justification.

3. A description of the supplies or services required to meet the agency’s needs (including the estimated value).

Table 2 below shows a description of the three functional items that are necessary for successful completion of the NextGen CMRS system.

Table 2, Additional Work Description

1 Profiles

This task is to complete the setup and configuration of the various Profiles/Permissions/Personas that are required to be assigned to CMRS users. These assignments enable and allow the respective users to properly and securely perform their jobs and assigned tasks.

2 Assignment Manager – Omni Channel

This task is to configure the Omni- Channel product to properly replicate the functionality of the legacy Assignment Manager.

Assignment Manager is a critical function of the NARA CMRS system. It is an automated process that executes periodically during the day on a scheduled basis.

Assignment Manager processes the entire "backlog" of unassigned Service Requests (of the appropriate category). The Assignment Manager is responsible for automatically assigning Service Requests to specific technicians based upon a variety of established criteria including, but not limited to the technician's profile, grade level, workload, etc.

3 Search Sheets

This task is to complete and correct required capabilities with the "Search Sheets" (Search Request Sheets/Finding Aids) already developed to facilitate the management and processing of

8. A statement of the actions, if any, the agency may take to remove or overcome any barriers that led to the restricted consideration before any subsequent acquisition for supplies and services is made.

Not applicable; no follow-on action required.