RFQ_Questions_&_Answers.pdf
PDF 44 KB Posted
- Attached to
- HCL AVP Support Services (IT) Federal contract opportunity
- Solicitation number
- 140D0420Q0004
About this file
This document contains questions and answers regarding Request for Quotation 140D0420Q0004 from the Department of the Interior for HCL AVP Support Services. The solicitation seeks quotes from women-owned small businesses for 24/7/365 premium level support services for the BigFix implementation across Bureau and Office environments. The support includes on-call assistance, remote troubleshooting and documentation. The period of performance will be nine months beginning on November 15, 2019. Invoicing will follow the Prompt Payment Act and contractors may collaborate if all parties sign non-disclosure agreements. On-boarding, training and standard work hours are also addressed.
RESPONSES TO QUESTIONS
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Updated_Attachment_1_-_HCL_AVP_Support_Services_SOW.pdf | ||
| 140D0420Q0004_-_HCL_AVP_BigFix_RFQ_V2.pdf | ||
| Attachment_1_-_HCL_AVP_Support_Services_SOW.pdf | ||
| Redacted_HCL_APV_Brand_Name_J&A.pdf | ||
| Attachment_2_Pricing_Schedule.xlsx | XLSX spreadsheet |
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Text version
RFQ 140D0420Q0004
Item Page No. Reference Paragraph/Sentence Question/Comment Government Response
1 1 Attachment 1 SOW / Page 1:
Section 1. Background:
This RFQ is asking for 24 X 7 X 365 support. During any type of government closure will government personnel be available when a high priority issue is being worked No
2 2 Attachment 1 SOW / Page 2:
Section 3 Contractor Interfaces
Does the DOI have a test environment that our engineers will have access to for testing, troubleshooting, and documentation purposes We expect the vender to have the resources themselves.
3 2 Attachment 1 SOW / Page 2:
Section 3 Contractor Interfaces
Will the DOI provide access to a ticketing system for maintaining logs of support contacts, documenting issues, escalations, and resolutions No
4 3 Attachment 1 SOW / Page 3: 4.2 &
4.21 Background Investigation What are the guidelines requiring engineer to be on-site vs off-site work
Work is primarily off-site and only in case-by-case situations will the vender need to come on-site.
5 4
Attachment 1 SOW / Page 4: 4.3 Conflict of Interest & Non- Disclosure Agreements: Non- Disclosure
Will BigFix SME collaboration within the contracted company be allowed with its other BigFix SMEs that are not actively on the contract; if all sign an NDA Yes
6 6 Attachment 1 SOW / Page 6: 4.7 Hours of Work Will a standard work day be 8 billable hours Yes
7 6 Attachment 1 SOW / Page 6: 4.9 Government Closure or Shutdowns:
In the event of an off hour emergency what are the SLA requirements
(a) Phone call acknowledgement SLA
(b) On-Site if necessary SLA
a) 1 hour max, 30 minutes preferred
b) 4 hours preferred, but may be able to use webex like functions if 4 hours is not possible
8 7 Attachment 1 SOW / Page 7: 4.12 Training
Will contractor be allowed to bill during the initial on-boarding process including the training sessions required
No, on-boarding and training shall not be billed separately.
The firm-fixed monthly rate for Attachment 2-Pricing Schedule should take on-borading and training into account.
9 11
Attachment 1 SOW / Page 11:
Section 5 HCL AVP Technical Requirements / Task 3: BigFix Skills Sharing Will our engineers have access to all existing BigFix related SOPs Yes
10 1
140D0420Q0004 HCL AVP BigFix RFQ/ Page 1: Schedule of Supplies/Services When will the 9 months start / Has an award date been identified
The nine months will start from the date of award. The anticpated award date is 11/15/2019. See Attachment 2 - Pricing Schedule, cell B4.
11 12
140D0420Q0004 HCL AVP BigFix RFQ/ Page 12: Acquisition Service Directorate Clauses: What are the invoicing terms, etc. net 30
FAR clause 52.212-4 is included in the solicitation which states invoices will be handled in accordance with the Prompt Payment Act.
Sheet1
File details come from the government source that posted it. Updated .