13A_-_Performance_Work_Statement.pdf

Billings Field Office Recreation Site Vault Latrine Cleaning Services Page 1

Bureau of Land Management Billings Field Office Recreation Sites

Vault Latrine Cleaning Services Performance Work Statement

Bureau of Land Management

Billings Field Office Eastern District

Billings Field Office Recreation Site Vault Latrine Cleaning Services Page 2

101 Project Scope

A. Scope of Work

This custodial services contract calls for regularly scheduled maintenance, including basic cleaning services for vault latrines at Acton Recreation Area, Shepherd Ah Nei OHV, Shepherd Horse Area, Four Dances Natural Area, and Sundance Recreation Area. The Contractor shall provide all management, tools, equipment, labor, supplies, and incidentals necessary to ensure custodial services are performed at the sites mentioned above. This contract will be for one base period and four option years.

B. Recreation Sites

The following is a list of the recreation sites that this custodial services contract applies to. The locations of each of these sites are included on the Latrine Cleaning Locations Map.

1. Acton Recreation Area

2. Shepherd Ah Nei OHV Area

3. Shepherd Ah Nei Horse Use Area

4. Four Dances Natural Area

5. Sundance Recreation Area

C. Recreation Sites Visits per Week

Recreation Site Service Visit Rate Total Visits per Contract Period

Acton Recreation Area Bi-weekly/Twice Per month 70

Shepherd Ah Nei OHV Area

Bi-weekly/Twice Per month 70

Shepherd Ah Nei Horse Area

Bi-weekly/Twice Per month 70

Four Dances Natural Area Bi-weekly/Twice Per month 70

Sundance Recreation Area Bi-weekly/Twice Per month 70

The base period will be from the date of award through March 31, 2022. The total visits per contract period will be less for the base period.

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102 Description of Work

A. Basic Cleaning Services

The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement.

1. Basic Cleaning Services; Vault Toilets

The interior of each vault toilet shall be thoroughly cleaned during each recreation site visit. Cleaning shall include removal of all human waste from the inside/outside the toilet, removal of trash and other debris in and around the building, completely refilling the toilet paper. Floors swept and pressure washed, sprayed with sanitizing solution. Remove all non-BLM stickers, clean building interiors, including walls, partitions, windows, pipe chases and ceilings. Remove all mildew, webs and insect nests.

• Toilet paper racks shall be completely refilled with paper, and partial rolls shall be left for use on the wall bar above the racks.

• Hand sanitizer dispensers should be refilled with new bags of sanitizer when bags are empty. Dispensers need to be checked each service for replacement.

The contractor shall report to the Government any significant damage to any facility that offers a safety hazard, compromises the functional operation of a facility, or seriously degrades the visual quality of a recreation site.

Safety and functional hazards shall be reported within 24 hours of any site visit. Visual problems shall be reported within 3 calendar days of any site visit.

Damage shall be reported to Jenny Alexander or Jerad Werning

Jenny Alexander Outdoor Recreation Planner

(406) 896-5248 jalexander@blm.gov

Jerad Werning, Equipment Operator (406)896-5248 jwerning@blm.gov

This procurement requires the use of biobased products to the extent that such products are reasonably available, meet agency or relevant industry performance standards, and are reasonably priced. Where available, these products should first be acquired from among qualified products that fall under the umbrella of items designated through the Federal Biobased Products Preferred Procurement Program. For more information on the biobased program and to locate biobased products go to:

http://www.biopreferred.gov.

If contractor decides to use biobased products, they will submit a list of Biobased cleaning products upon award. Cleaning products shall be non-toxic, non-carcinogenic, not harmful to aquatic environments, low VOC, etc.

mailto:jalexander@blm.gov mailto:jwerning@blm.gov http://www.biopreferred.gov/

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2. Recording of Service Visits

A Record of Service Visit form will be provided by the Government, this will be submitted at the time of each payment request. This form will have the name and phone number of the service provider, the date, the start and end time service was performed, and the recreation site.

102.2

A. Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

102.3

B. Performance Standards Table 1

Performance Objective

Performance Standard Acceptable Quality Levels

Method of Surveillance

Basic Cleaning Services - Vault Toilets

Vault toilet interiors at Acton, Shepherd sites, Four Dances, and Sundance sites, shall be thoroughly cleaned every two weeks with a pressurized water washing.

Cleaning shall include the removal of all human waste from the inside/outside of the toilet seat riser.

Sweeping and pressure washing the floors.

The toilet paper racks shall be completely refilled with paper, and partial rolls left for use on the wall bar above the racks.

Remove all non-BLM stickers, clean building interiors, including walls, partitions, windows, pipe chases and ceilings.

Remove all mildew, webs and insect nests Exterior wall surfaces shall be washed if there is noticeable dust/dirt accumulation.

95% of all facilities meet the Performance Standards.

Periodic, random, observations, complaints

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102.4

C. Personal Appearance and Equipment

The Contractor, and all employees, shall dress in a manner appropriate to represent the interest of the Government. Clothing must be properly fitting, clean, and free of tears or holes which may be offensive to the public. The Contractor’s service vehicle shall be cleaned on a regular basis, and must be free of major body damage, rust, and exposed primer surfaces; both front and rear bumpers shall be present. The service vehicle shall remain free of trash/debris accumulation, except during times of transporting recreation site trash bags and other debris to authorized dump locations. An ongoing or frequent lack of personal or equipment appearance shall be grounds for the termination this of contract.

103 Government Furnished Properties

A. Description

The Government will not furnish any equipment or supplies.

104 General Information

A. Period of Performance

The period of performance shall be a base period with four option years, to provide janitorial/maintenance services to recreation sites listed under Section 101.2. Sites are to be cleaned from April 1-October 31, NO services will be provided November 1-March 31.

Period of Performance

1. Base run from date of award to 03/31/2022

2. Option Year 1 run from 04/01/2022 to 03/31/2023

3. Option Year 2 run from 04/01/2023 to 03/31/2024

4. Option Year 3 run from 04/01/2024 to 03/31/2025

5. Option Year 4 run from 04/01/2025 to 03/31/2026

B. Quality Control Plan

The Contractor shall develop and maintain a quality control plan, to ensure custodial and maintenance services are performed in accordance with commonly accepted commercial practices.

C. Quality Assurance

The government will periodically evaluate the Contractor’s performance.

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ATTACHMENT I

QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

SURVEILLANCE METHOD (Check): _____ Random Sampling

_____ 100% Inspection

_____ Periodic Inspection

_____ Customer Complaint

LEVEL OF SURVEILLANCE SELECTED (Check):

_____ Monthly

_____ Quarterly

_____ As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

OBSERVED SERVICE PROVIDER PERFORMANCE MEASUREMENT RATE = ______%

SERVICE PROVIDER’S PERFORMANCE (Check): ____ Meets Standards

____ Does Not Meet Standards

NARRATIVE OF PERFORMANCE DURING SURVEY PERIOD:

PREPARED BY: ___________________________________ DATE: _____________________

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ATTACHMENT II

QUALITY ASSURANCE MONITORING FORM –

CUSTOMER COMPLAINT INVESTIGATION

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

DATE/TIME COMPLAINT RECEIVED: _____________ ________ AM / PM

SOURCE OF COMPLAINT: _______________________________ (NAME)

_______________________________ (ORGANIZATION)

_______________________________ (PHONE NUMBER)

_______________________________ (EMAIL ADDRESS)

NATURE OF COMPLAINT:

RESULTS OF COMPLAINT INVESTIGATION:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: _____________ ______AM / PM

CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER:

RECEIVED AND VALIDATED BY:__________________________________________________

PREPARED BY: ___________________________________ DATE: _____________________