Statement of Work.docx

STATEMENT OF WORK

Attune NXT Flow Cytometer Service Agreement

I. BACKRGROUND

The National Institute of Standards and Technology’s Biosystems and Biomaterials Division (BBD) is focused on developing methods that will assure reliability and confidence in the measurements that underpin research and applications in genomic measurements, biomaterials, protein therapeutics and cell therapies, cancer diagnostics, nanoparticle safety, and microbial identification and quantification. BBD carries out this work through fundamental research in measurement science and the development of reference materials, reference data, and protocols.

To meet mission requirements, a service agreement for maintenance and repair for an Attune NxT Flow Cytometer is required. The maintenance agreement(s) will ensure that the measurements carried out by BBD using the Attune instruments are reliable, reproducible, and of high enough quality to meet the needs of BBD’s stakeholders.

II. SCOPE OF WORK

The contractor shall provide annual maintenance and repair an Attune NxT Flow Cytometer (Serial# 2AFC218521117).

III. SPECIFIC REQUIREMENTS

Preventative Maintenance

An annual preventative maintenance visit to ensure long-term performance and reliability of the instrument. At minimum, preventative maintenance shall include the following:

· Start the unit and run a performance test;

· Remove the instrument covers, inspect that all cables are correctly routed, and connectors are secure;

· Confirm air vents have flowing air;

· Clean the interior and exterior of the unit;

· Clean the cover tray and visor;

· Clean the tube lifter and ensure proper operation;

· Inspect the inside of the instrument for traces of salt residue;

· Check all fittings, valves, pumps, and syringe pump for internal leaks and damage;

· Replace the SIP tube, sample syringe, and fluid filters;

· Run the system decontamination script;

· verify the optical filter configuration is correct;

· Inspect all optical filters and clean if necessary;

· Verify the laser alignment, including the pinholes and blocker bar;

· Run the system test and ensure the system passes.

· Check leak detector functionality;

· Record the laser time for four lasers and inform the Contracting Officers Representative (COR) of laser time;

· Unlimited telephone and email access to instrument technical support;

· The COR will contact the Contractor within 30 days in advance to schedule a mutually acceptable date and time for PM visits.

Emergency Repair

2. Dispatch of a technician for emergency service when the instrument becomes inoperable or fails to perform to specifications due to a failure in the instrument. For a down instrument, emergency service shall meet a target response time of 2 business days;

3. Travel, labor, and replacement of defective parts with certified replacement parts.

IV. SERVICE CALLS

A preventative maintenance visit may be scheduled within 30 days of award.

V. SERVICE CONDITIONS

The Contractor shall be responsible for obtaining all parts required for repairs and maintenance, inclusive of lasers. All repairs must result in the instruments meeting the performance specifications as set forth by the manufacturer. Any parts or components removed for replacement shall become the property of the Contractor unless otherwise agreed by the parties. The Contractor shall remove the parts from NIST campus at the time of the service or provide shipping instructions and return shipping information that NIST may return the parts to the Contractor within 15 days of the completed service visit. The Contractor shall assume all charges and liability for all shipments.

In the event a part needs to be repaired off-site, the Contractor shall be responsible for all packaging, shipping, and transportation costs. The Contractor shall assume all charges and liability for shipments to and from NIST Gaithersburg. The Contractor shall be responsible for providing NIST COR or SME with packaging instructions, a shipping account number, and a Return Authorization Number authorizing return of the shipment to their facility prior to the shipment.

VI. PERIOD OF PERFORMANCE

The period of performance includes a base and four one-year options.

VII. PLACE OF PERFORMANCE

Performance shall take place at NIST, 100 Bureau Drive, Gaithersburg, MD unless agreed otherwise by both parties. All service visits shall occur during regular business hours considered, Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern except for Federal holidays and weekends.

VIII. CONTRACTOR’S MINIMUM QUALIFICATIONS

The Contractor shall provide original equipment manufacturer (OEM) certified engineers and/or service technicians during the performance of the base award and each option period. Contractor personnel shall have experience on the instrument and accessories for which the service is rendered.

IX. PERFORMANCE REQUIREMENT SUMMARY

Onsite response to an unlimited number of requests for service calls in the event of instrument failure.

· emergency services are rendered within timeframes stated in Section III. SPECIFIC REQUIREMENTS.

· system is performing to OEM specifications.

Provide one (1) preventive maintenance visit during each one-year term of the service agreement.

· defective parts (if any) are replaced with OEM certified replacement parts.

· system is performing at OEM specifications.