1305M321RNRMA0003 - Attachment 4 - PWS APPENDIX B - PERFORMANCE REQUIREMENT SUMMARY.pdf

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Attached to
Scientific, Engineering, and Technical Support Services Federal contract opportunity
Solicitation number
1305M321RNRMA0003
Issued by
Department of Commerce National Oceanic and Atmospheric Administration

About this file

This performance requirement summary outlines the key deliverables, acceptance criteria, surveillance methods and incentives for a scientific, engineering, and technical support services contract with the National Oceanic and Atmospheric Administration. The contractor will provide project management, documentation, programmatic support and quality control to multiple NOAA programs and offices. Performance standards require 95% or more of deliverables to meet defined timeliness, accuracy and technical requirements, as measured by audits, customer feedback and monthly reporting. Incentives include past performance reports and contractual remedies for failures to meet standards.

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1305M321RNRMA0003 ATTACHMENT 3 - PRS

PERFORMANCE REQUIREMENT SUMMARY

SCIENTIFIC, ENGINEERING, AND TECHNICAL SUPPORT SERVICES (SETSS)

OCEANIC AND ATMOSPHERIC RESEARCH (OAR)

NOAA | DOC

Performance by the contractor to correct defects found by the Government as a result of quality assurance surveillance and by the contractor as a result of quality control, shall be in accordance with (IAW) FAR 52.212-4(a). The COR will monitor compliance and report to the CO and PM. The CO is responsible for reporting performance data into the Contractor Performance Assessment System (CPARS) no less than once a year and this information may affect the contractor’s performance ratings.

Performance Requirement Summary

Required Service Performance Standards Acceptable Quality Level

(AQL)

Method of Surveillance and

Procedures Incentives /

Disincentives

PWS Section 3.1: Scientific, Engineering, and Technical Support

Project reporting is complete, accurate, and timely

95% of projects are compliant Audits, task monitor, and/or COR review of monthly reports

Past Performance Reports and Contractual Remedies IAW FAR Clause FAR 52.212-4(a)

Technical documentation is complete, timely, and accurate

95% of documentation is compliant

Audits, task monitor, and/or COR review of monthly reports

Project team members are informed and accountable

95% of projects are compliant Contractor PM, Status meetings with technical leads, and COR monthly review

Project and/or technical deliverables and end-products meet requirements

100% of projects meet technical requirements

Testing, customer feedback, and customer satisfaction

Support of project schedule Within 10% of time scheduled for activity

Testing, customer feedback, and customer satisfaction

PWS Section 3.2:

Programmatic Support

Program and project reporting is complete, accurate, and timely

95% of projects are compliant Audits, task monitor, and/or COR review of monthly reports

Technical documentation is complete, timely, and accurate

95% of documentation is compliant

Audits, task monitor, and/or COR review of monthly reports

Programmatic deliverables and end-products meet requirements

100% of projects meet technical requirements

Testing, customer feedback, and customer satisfaction

Support of program and project schedules

Within 10% of time scheduled for activity

Testing, customer feedback, and customer satisfaction

1305M321RNRMA0003 ATTACHMENT 3 - PRS

PWS Section

4.1: IDIQ

Program and Project/Task

Order Management

Provide program and project management, coordination, and administration for the planning/execution of OAR projects.

No more than two (2) validated complaints per month and per task area; Contractual requirements are 100% compliant

Customer feedback, task monitor / COR review, review of monthly reports

Manage project portfolio to include:

project deliverables, schedules, staffing / onboarding, budgets; and tracking project tasks via monthly reports.

Monthly Reports are submitted on-time 95% of the time;

Deliverables are 95% compliant

Customer feedback, task monitor / COR review, review of monthly reports

PWS Section 4.2: Transition

Services

Provide support transition-in and transition-out tasks to include submission of complete planning documents

100% Planning documents are complete and submitted on time

Customer feedback, task monitor / COR review, review of monthly reports

Coordinate the onboarding/off-boarding of personnel, 90% of personnel on onboarded/off-boarding without delays

Audits, task monitor, and/or COR oversight w/ contractor PM

Track and account for Government Furnished Equipment (GFE).

100% of GFE is property inventoried within the specified transition period.

Audits, task monitor, and/or COR oversight w/ contractor PM

PWS Section 5.2: Quality

Control

Provide comprehensive quality control plan

Quality control plan is 95% compliant

Audits, task monitor, and/or COR oversight w/ contractor PM

PWS Section

5.4: GFE/GFI

Track and account for GFE and Government Furnished Information

(GFI)

100% of GFE/GFI is inventoried/accounted for and/or returned as necessary

Audits, task monitor, and/or COR oversight w/ contractor PM

PWS Section 5.5: Security

Conduct security for computers/ information technology systems, physical security, export controls, Non- US Citizens

100% complaint with completing necessary security procedures

Audits, task monitor, and/or COR oversight w/ contractor PM

PWS Section 5.6: Travel

Coordinate all travel authorizations and invoiced expenses. This shall include the submitting the travel request to the COR; obtaining COR approving, completing travel arranges and tracking all arrangements by an authorization number, and correctly invoicing travel expenses.

95% of travel requests correctly initiated, authorized/tracked, and invoiced

Audits, task monitor, and/or COR oversight w/ contractor PM

Performance Requirement Summary

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