123A9423Q0029 Statement of Work.pdf

US Department of Agriculture (USDA)

Statement of Work for

123A9423Q0029

Contents Project General Information

1.0 Scope of Work

2.0 Background

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Government Furnished

5.0 Deliverables / Schedule

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 – Electronic and Information Technology Standards

Project Establishment of a service contract is to ensure that SCIEX QTRAP instrument systems undergo preventative maintenance and is, when necessary, repaired in a timely manner to be fully operational to maintain required sample throughput and turnaround time for sample results.

General Information

1.0 Scope of Work

The FSIS Western and Eastern Laboratories perform regulatory testing and confirmation for antibiotics and drug residue in meat animal tissue. Four QTRAP 6500+ mass spectrometers were purchased from the SCIEX Corporation and are utilized for this application. These mass spectrometers are dual platform instruments that can operate as triple stage detectors and as an ion trap.

The objective for the purchase of the service contract is to ensure that all QTRAP instruments undergo preventative maintenance and are, when necessary, repaired in a timely manner to be fully operational in order to maintain required sample throughput and turnaround time for sample results.

The Western Laboratory location is:

USDA, FSIS, OPHS, Western Laboratory 800 Buchanan St.

Albany, CA 94710 Contact Kimberly Nguyen 510-982-4982

The Eastern Laboratory location is:

USDA, FSIS, OPHS, Eastern Laboratory 950 College Station Road Athens, GA 30605 Contact Candice Ulmer 706-713-5541

2.0 Background

The Food Safety and Inspection Service (FSIS), a public health regulatory agency of the U.S. Department of Agricultural (USDA), protects consumers by ensuring that meat, poultry, and egg products are safe, wholesome, and accurately labeled. The National Residue Program (NRP) is developed by FSIS and implemented by Office of Public Health Science (OPHS) in support of public health function in relation to chemical residues. The NRP has domestic and import sampling plans which generate nationwide data to document prevalence of food contaminants. The NRP also supports enforcement regulatory work and select exploratory projects.

Contractor Requirements

3.0 Technical Requirements / Tasks

The contractor shall furnish all labor, parts, and materials to perform service on the following instruments:

EL ILN: LMS_E08888

Parker TG2NA N2 Generator: TG2-0303C

6500+ QTRAP MS: DY252891906

Agilent Infinity II 1290: DEBA203534 1290 Multi sampler: DEBAQ03821

1290 MCT: DEBA405166

Dell PC:2MHK6Z2

EL ILN: LMS_E08657

Parker TG2NA N2 Generator: TG2-0282B

6500+ QTRAP MS: DY252621905

Agilent Infinity II 1290: DEBA203442 1290 Multi sampler: DEBAQ03727

1290 MCT: DEBA404838

Dell PC:1Q009X2

WL ILN: LMS_W00004

Parker TG2NA N2 Generator: TG2-02838

6500+ QTRAP MS: DY252441904

Agilent Infinity II 1290 1: DEBA203419 Agilent Infinity II 1290 2: DEBA204468 1290 Multi sampler: DEBAQ03715

1290 MCT: DEBA404836

Dell PC: 1Q1W8X2

WL ILN: LMS_W00005

Parker TG2NA N2 Generator: TG2-0333C

6500+ QTRAP MS: DY253051906

Agilent Infinity II 1290: DEBA203570 1290 Multi sampler: DEBAQ03872

1290 MCT: DEBA405168

Dell PC: 2M6P6Z2

These services shall include:

SCIEX 6500+ QTRAP: Assurance Plan 2PM

- Guaranteed 2 business day onsite response time for remedial repairs

- Parts, labor, and travel for remedial repair

- 2 Assurance Preventative Maintenance (PM) visits for each lab per contract year o Contractor is to contact COR to schedule PM at least 1 month prior to PM due date

- On-site workflow support and troubleshooting

- Workflow telephone and online support during normal business hours

- Premium content access to SCIEX University and Knowledge base online

- 25% discount on Fixed Priced remedial repair services

- Access to StatusScope™ on compatible models

Agilent Infinity II 1290: 1PM Assurance Plan for LC Devices

- Guaranteed 2 business day onsite response time for remedial repairs.

- Parts, labor and travel for remedial repair.

- 1 Assurance PM visit per contract year o Contractor is to contact COR to schedule PM at least 1 month prior to PM due date

- Hardware Telephone Support during normal business hours

- Access to StatusScope™ on compatible models

Parker TG2NA: 1PM Assurance Plan for Peripheral Devices

- Guaranteed 2 business day onsite response time for remedial repairs

- Parts, labor and travel for remedial repair

- 1 Assurance PM visit per contract year o Contractor is to contact COR to schedule PM at least 1 month prior to PM due date

- Hardware Telephone Support during normal business hours

- Access to StatusScope™ on compatible models

PC: Software Plus Plan Prioritized software phone and online support

- Premium content access to SCIEX University and Knowledge base online

- Troubleshooting for software malfunctions and corrective action on the latest versions of software

- Delivery of full upgrades to latest software versions for all entitled SCIEX software

- Delivery of updates to latest software versions for all covered SCIEX software

NOTE: Limited changes could be made to the listing of equipment that needs to be maintained. If changes need to occur the Government will contact the contractor and discuss pricing for the new equipment. In addition, some pieces of equipment may be removed from the list each year depending on whether they are obsolete or not in use any longer.

(a) Hours of Service:

Maintenance/repair services shall be provided during normal working hours, 8:00am to 4:00pm PST, Monday through Friday, excluding Federal Holidays. After hours and weekend support shall be provided at no extra cost.

(b) On-site service calls and travel times are unlimited. On-site call maintenance to include all labor, travel and replacement parts that are no considered consumables. If the required part is not in stock or available, a representative will place an order with the supplier and request next business day delivery. Repairs shall be made in accordance with manufacturer specifications.

(c) Invoicing shall be completed quarterly in arrears.

(d) The COTR will act, on-site, as the technical point of contact for the Government, initiate service calls, and perform acceptance of equipment after maintenance and repairs. The COTR’s authority is limited to technical issues and he/she is not authorized to make contractual decisions. The authority to resolve monetary issues and contractual interpretation is the responsibility of the Contracting Officer.

(e) The contractor will guarantee only their trained and certified employees, sub- contractors, agents or other authorized labor of the contractor are to perform work on the equipment listed in this Statement of Work.

The contractor shall demonstrate said training and certification by providing a recent (within 1 year) copy of training and/or certification documentation to the COTR prior to commencing work. The COTR may reject employees, subcontractors, agents or other authorized labor of the contractor if they do not meet the training or certification documentation requirements

(f) Parts and materials used for repairs/maintenance shall be new and meet manufacturer specifications. The contractor shall maintain an adequate inventory of spare parts to accommodate the repair of equipment within time limits specified in paragraph 4 above. The contractor shall pay charges to ship replacement or repaired equipment to the customer. The contractor shall also pay shipping charges for the return of equipment to the contractor.

(g) The equipment shall be fully operational according to laboratory methodology and serviceable after completion of maintenance and repairs. Prior to leaving the area, the contractor shall demonstrate to the COTR or designated representative that the equipment is operational. The COTR or designated representative will certify the equipment is performing satisfactorily.

(h) The contractor will support any equipment listed in the solicitation that becomes legacy equipment and out-of-support instruments on a best effort basis.

Security Requirements:

The contractor shall provide the COTR with information on the names of all employees who will require access to the facility in order to perform work on equipment, including approximate date and time of arrival. This should be provided at least 24 hours in advance of work being performed. All employees provided by contractor must have valid picture identification before being allowed onto the premises.

4.0 Government Furnished

The government furnishes the guidelines for service visits.

5.0 Deliverables / Schedule

Service is provided during normal business hours (8:00 AM – 4:00 PM, Monday – Friday). The scope of the work is listed above. The service contract will be for a period of one year.

Delivery addresses are as follow:

USDA FSIS OPHS Western Laboratory 800 Buchanan Street Albany, CA 94710

USDA, FSIS, OPHS, Eastern Laboratory 950 College Station Road Athens, GA 30605

6.0 Travel

NA

7.0 Contractor’s Key Personnel

The contractor will guarantee only their trained and certified employees, sub- contractors, agents or other authorized labor of the contractor are to perform work on the equipment listed in this Statement of Work. The contractor shall demonstrate said training and certification by providing a recent (within 1 year) copy of training and/or certification documentation to the COTR prior to commencing work. The COTR may reject employees, subcontractors, agents or other authorized labor of the contractor if they do not meet the training or certification documentation requirements

8.0 Security Requirements

The contractor shall provide the COR with information on the names of all employees who will require access to the facility in order to perform work on equipment, including approximate date and time of arrival. This shall be provided at least 24 hours in advance of work being performed or as mutually agreed upon by contractor and COR or designee representative. All employees provided by contractor must have valid driver’s license or state photo identification before being allowed onto the premises.

9.0 Data Rights

NA

10.0 Section 508 – Electronic and Information Technology Standards

(a) This SOW is subject to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by the Workforce Investment Act of 1998 (P.L. 105-220). Specifically, subsection 508(a)(1) requires that when the Federal Government procures Information and Communications Technology (ICT)1, the ICT must allow

1 Please note that the term Information and Communications Technology (ICT) is synonymous with Electronic and Information Technology (EIT), the previously used term. The term ICT will be used to meet international standards after the release of the Section 508 Refresh.

Federal employees and members of the public with disabilities comparable access to and use of information and data provided to Federal employees and members of the public without disabilities.

(b) The ICT accessibility standards as 36 CFR Part 1194 were developed by the Architectural and Transportation Barriers Compliance Board (also known as the Access Board) and apply to contracts, task orders, and indefinite quantity contracts on or after June 25, 2001.

(c) Each Information and Communications Technology (ICT) product or service furnished under this contract shall comply with the Information and Communications Technology Accessibility Standards (36 CFR 1194), as specified in the contract, at a minimum. If the Contracting Officer determines any furnished product or service is not in compliance with the contract, the Contracting Officer will promptly inform the Contractor in writing.

The Contractor shall, without charge to the Government, repair or replace the non-compliant products or services within a period of time specified by the Government in writing. If such repair or replacement is not completed within the time specified, the Government shall have the following recourses:

1) Cancellation of the contract, delivery, or task order, purchase, or line item without termination liabilities;

or

2) In the case of custom Information and Communications Technology (ICT) being developed by a contractor for the Government, the Government shall have the right to have any necessary changes made or repairs performed by itself or by another firm for the non-compliant ICT, with the contractor liable for reimbursement to the Government for any expenses incurred thereby.

(d) The contractor must ensure that all ICT products and services that are less than fully compliant with the accessibility standards are provided pursuant to extensive market research and are the most current compliant products or services available to satisfy the contract requirements.

(e) For every ICT product or service accepted under this contract by the Government that does not comply with 36 CFR 1194, the contractor shall, at the discretion of the Government, make every effort to replace or upgrade it with a compliant equivalent product or service, if commercially available and cost neutral, on either a contract specified refresh cycle for the product or service, or on a contract effective option/renewal date, whichever shall occur first.

Section 508 Compliance The vendor shall comply with the standards, policies, and procedures below. In the event of conflicts between the referenced documents and this SOW, the SOW shall take precedence.

Section 508 Accessibility Standards

1) 29 U.S.C. 794d (Rehabilitation Act as amended)

2) 36 CFR 1194 (Section 508 standards)

3) http://www.access-board.gov/sec508/508standards.htm (Section 508 standards)

4) FAR 39.2 (Section 508)

5) http://www.ocio.usda.gov/document/departmental-regulation-4030-001 (USDA standards, policies, and procedures for Section 508) In addition, all contract deliverables are subject to these standards.

All web content or communications materials produced, regardless of format (text, audio, video, etc.), must conform to the applicable Section 508 standards to allow Federal employees and members of the public with disabilities comparable access to and use of information and data provided to Federal employees and members of the public without disabilities. All contractors (including sub-contractors) and consultants responsible for preparing or posting content must comply with the applicable Section 508 accessibility standards and, where applicable, those set forth in the referenced policy or standards document above. Remediation of any materials that do not comply with the applicable provisions of 36 CFR Part 1194 as set forth in the SOW shall be the responsibility of the contractor or consultant.

The following Section 508 provisions apply to the products and/or services identified in this SOW:

• 36 CFR Part 1194.21 provisions a-l

• 36 CFR Part 1194.22 provisions a-p

• 36 CFR Part 1194.23 provisions a-k[4]

• 36 CFR Part 1194.24 provisions a-e http://www.access-board.gov/sec508/508standards.htm http://www.ocio.usda.gov/document/departmental-regulation-4030-001

• 36 CFR Part 1194.25 provisions a-j[4]

• 36 CFR Part 1194.26 provisions a-d

• 36 CFR Part 1194.31 provisions a-f

• 36 CFR Part 1194.41 provisions a-c

The following Section 508 provisions apply for software development material identified in this SOW:

For software development, software applications, and operating systems the vendor shall comply with the following standards, policies, and procedures:

Section 508 Accessibility Standards

1) 29 U.S.C. 794d (Rehabilitation Act as amended)

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.21 provisions a-l

b. 36 CFR Part 1194.31 provisions a-f

c. 36 CFR Part 1194.41 provisions a-c

For web-based applications (intranet, internet information and applications, 16 rules), the vendor shall comply with the following standards, policies, and procedures:

Section 508 Accessibility Standards

1) 29 U.S.C. 794d (Rehabilitation Act as amended)

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.21 provisions a-l

b. 36 CFR Part 1194.22 provisions a-p

c. 36 CFR Part 1194.31 provisions a-f

d. 36 CFR Part 1194.41 provisions a-c

For telecommunication products and services, the vendor shall comply with the following standards, policies, and procedures:

Section 508 Accessibility Standards

1) 29 U.S.C. 794d (Rehabilitation Act as amended)

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.23 provisions a-k

b. 36 CFR Part 1194.31 provisions a-f

c. 36 CFR Part 1194.41 provisions a-c

For video and multimedia applications (including training materials), the vendor shall comply with the following standards, policies, and procedures:

Section 508 Accessibility Standards

1) 29 U.S.C. 794d (Rehabilitation Act as amended)

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.24 provisions a-e

b. 36 CFR Part 1194.31 provisions a-f

c. 36 CFR Part 1194.41 provisions a-c

For self-contained and closed products, the vendor shall comply with the following standards, policies, and procedures:

Section 508 Accessibility Standards

1) 29 U.S.C. 794d (Rehabilitation Act as amended)

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.21 provisions a-l

b. 36 CFR Part 1194.25 provisions a-j

c. 36 CFR Part 1194.31 provisions a-f

d. 36 CFR Part 1194.41 provisions a-c

For desktop and portable computers, the vendor shall comply with the following standards, policies, and procedures:

Section 508 Accessibility Standards

1) 29 U.S.C. 794d (Rehabilitation Act as amended)

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.21 provisions a-l

b. 36 CFR Part 1194.26 provisions a-d

c. 36 CFR Part 1194.31 provisions a-f

d. 36 CFR Part 1194.41 provisions a-c

For help desk and other support services, the vendor shall comply with the following standards, policies, and procedures:

Section 508 Accessibility Standards

1) 29 U.S.C. 794d (Rehabilitation Act as amended)

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.31 provisions a-f

b. 36 CFR Part 1194.41 provisions a-c

If the help desk or other support services include training, Vendor must also comply with the following standards, policies, and procedures in addition to 36 CFR Part 1194.31 provisions a-f and 36 CFR Part 1194.41 provisions a-c:

a. 36 CFR Part 1194.21 provisions a-l (installable and web-based training)

b. 36 CFR Part 1194.22 provisions a-p (web-based software)

All Information and Communications Technology (ICT) subject to the 36 CFR 1194 standards will have a Section 508 usability and acceptance test where Section 508 compliance will be validated. This test must be administered by a Federal Section 508 Testing Center.

All maintenance for Information and Communications Technology that requires upgrades, modifications, installations, and purchases will adhere to the Section 508 standards and 36 CFR 1194.