1.03 Statment of Work.pdf

PERFORMANCE WORK STATEMENT

VIDEO TELECONFERENCES AND AUDIO VISUAL EQUIPMENT MAINTENANCE

FOR

NAVAL SURFACE AND MINE WARFIGHTING DEVELOPMENT CENTER DETACHMENT

LITTLE CREEK

1.0 INTRODUCTION

Naval Surface and Mine Warfighting Development Center Detachment Little Creek (SMWDC AMW DIV) is the Navy’s only schoolhouse and training command for Amphibious Warfare (AMW) Warfare Tactics

Instructors (WTIs). SMWDC AMW DIV hosts weekly secure and non-secure video teleconferences

(VTC), doctrine development meetings, advanced tactical training planning meetings, and third party command secure VTCs requiring the extensive use of our conference rooms. As the command continues to expand with personnel capacity matched to Mission, Functions, and Task assignments, this requirement requires our VTC’s to be operational 24/7.

2.0 OBJECTIVE

The objective of the Performance Work Statement (PWS) is to have a preventive maintenance contract for our equipment, A/V programming and Polycom VTC codecs in SMWDC AMW Division Classroom

(room 103), CO’s Conference Room (room 105), Conference Room C (room 118) and the SCIF (room

121).

3.0 REQUIREMENTS

CNSP / SMWDC AMW DIV requires a preventive maintenance contract for our existing audiovisual/VTC equipment in our four (4) conference rooms. This maintenance contract must include Polycom CODEC

Premier Care. To support this requirement, the contractor shall:

Provide a service contract that includes all the services provided during the warranty period, including four (4) times a year preventive maintenance for the SMWDC AMW Division

Classroom (room 103), CO’s Conference Room (room 105), Conference Room C (room 118) and the SCIF (room 121).

Provide at no cost to SMWDC AMW Division for preventive maintenance performed during the warranty period beyond the fixed cost of the contract.

Provide and coordinate updates to the control system code and touch panel layouts based on

SMWDC AMW Division feedback of desired functionality during warranty period.

Provide and perform quarterly preventative maintenance (PM). Each visit will include:

a. Checking display configuration (Audio and Video).

b. Checking and repairing AV equipment’s and microphones cables.

c. Conducting subjective and objective tests of the audio, video, and control systems of the installed audiovisual systems.

d. Update the newest Software version on ClearOne, Polycom VTC, Extron, AMX system.

Repair and/or adjust any malfunctioning components located by the technician during this testing, to include:

a. Control system programming updates and modifications as part of this service contract

b. Provide an updated editable copy of the source code to the SMWDC AMW Division.

c. Provide updates to firmware during service period.

d. Provide any necessary system modifications after installation of these updates to maintain a fully functioning system.

During service calls, the contractor will notify SMWDC AMW Division to any failed equipment or software installations required to provide full system operations.

During the warranty period, the contractor will advise the SMWDC AMW Division in writing each time any routine software and firmware updates become available.

a. SMWDC AMW Division will decide whether to upgrade the software/hardware at no additional cost to SMWDC AMW Division.

b. Provide any necessary system modifications after installation of these updates to maintain a fully functioning system.

Provide a service telephone number, staffed by a qualified technician familiar with the equipment installed. Staff this number during normal business hours. Monday through Friday, 0730 to 1700

EDT.

Respond to service calls (telephone support) within 30 minutes during normal business hours

Monday through Friday, 0730 to 1700 EDT.

Respond to service calls within 24 - 48 hours with an on-site technician for equipment and system failures for any issues that cannot be resolved with telephone support.

Provide, Polycom CODEC Premier Care (365 Days) RPG 500-720p, for SMWDC AMW Division

SCIF (room 121), one (1) classified codec. Polycom CODEC Premier Care will proved:

a. EEIV-12X Software Upgrade and Updates Advance Parts Replacement Telephone

Support during business hours

b. Multi-vendor support for Poly strategic cloud partners

c. Access to Online Support Tools

Provide, Polycom CODEC Premier Care (365 Days) RPG 500-720p, for SMWDC AMW Division

Classroom (room 103), one (1) unclassified codec. Polycom CODEC Premier Care will proved:

a. EEIV-12X Software Upgrade and Updates Advance Parts Replacement Telephone

Support during business hours

b. Multi-vendor support for Poly strategic cloud partners

c. Access to Online Support Tools

Provide, Polycom CODEC Premier Care (365 Days) RPG 500-720p, for SMWDC AMW Division

CO’s Conference Room (room 105), one (1) classified codec. Polycom CODEC Premier Care will proved:

a. EEIV-12X Software Upgrade and Updates Advance Parts Replacement Telephone

Support during business hours

b. Multi-vendor support for Poly strategic cloud partners

c. Access to Online Support Tools

Provide, Polycom CODEC Premier Care (365 Days) RPG 500-720p, for SMWDC AMW Division

CO’s Conference Room (room 105), one (1) unclassified codec. Polycom CODEC Premier Care will proved:

a. EEIV-12X Software Upgrade and Updates Advance Parts Replacement Telephone

Support during business hours

b. Multi-vendor support for Poly strategic cloud partners

c. Access to Online Support Tools

Provide, Polycom CODEC Premier Care (365 Days) RPG 500-720p, for SMWDC AMW Division

Conference Room C (room 118), one (1) unclassified codec. Polycom CODEC Premier Care will proved:

a. EEIV-12X Software Upgrade and Updates Advance Parts Replacement Telephone

Support during business hours

b. Multi-vendor support for Poly strategic cloud partners

c. Access to Online Support Tools

Provide, Polycom CODEC Premier Care (365 Days) RPG 500-720p, for SMWDC AMW Division

Conference Room C (room 118), one (1) classified codec. Polycom CODEC Premier Care will proved:

a. EEIV-12X Software Upgrade and Updates Advance Parts Replacement Telephone

Support during business hours

b. Multi-vendor support for Poly strategic cloud partners

c. Access to Online Support Tools

4.0 PERIOD OF PERFORMANCE

The proposed contract will contain a base period of one (1) year to begin on 01 April 2021 and continue through 31 March 2022. The proposed contract will contain four (4) 12-month option periods, as well as an option of a six-month extension of services provided under FAR 52.217-8. The period of performance is detailed in the table below:

Period Dates

Base Year April 01, 2021 - March 31, 2022

Option Year 1 April 01, 2022 - March 31, 2023

Option Year 2 April 01, 2023 - March 31, 2024

Option Year 3 April 01, 2024 - March 31, 2025

Option Year 4 April 01, 2025 - March 31, 2026

FAR 52.217-8 Extension (6 months) April 01, 2026 - October 31, 2026

5.0 BUILDING ADDRESS

2200 Amphibious Dr BUILDING 112 Virginia Beach VA 23459-2896

6.0 ACCESS TO BASE

Contractor must have appropriate credentials to gain access to base. There is no clearance requirement.

Contractor can be provided an escort at the work site.

Enterprise Wide Contractor Manpower Reporting Application (ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT] via a secure data collection site.

Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications

Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

Services Contract Reporting (SCR) requirements apply to this contract. The contractor shall report required

SCR data fields using the SCR section of the System for Award Management (SAM) at following web address:

https://sam.gov/SAM/ https://sam.gov/SAM/

AUTHORIZED CHANGES ONLY BY THE CONTRACTING OFFICER

(a) Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who visit the Contractor's facilities or in any other manner communicate with

Contractor personnel during the performance of this contract shall constitute a change under the

"Changes" clause of this contract.

(b) The Contractor shall not comply with any order, direction or request of Government personnel unless it is issued in writing and signed by the Contracting Officer, or is pursuant to specific authority otherwise included as a part of this contract.

(c) The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and notwithstanding provisions contained elsewhere in this contract, the said authority remains solely with the Contracting Officer. In the event the Contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in charges incurred as a result thereof. The address and telephone number of the Contracting Officer is:

NAME: Sherell Brown

EMAIL ADDRESS: Sherell.brown@navy.mil

TELEPHONE: 757-443-1706

THE FOLLOWING NAVSUP LOCAL TEXT IS HEREBY MADE PART OF THE STATEMENT

OF WORK/PERFORMANCE WORK STATEMENT.

NAVSUP FLC NORFOLK may utilize contractor support through the AbilityOne Program, as needed, to perform contract closeout functions for this acquisition. Information, including business sensitive/confidential or proprietary data, that the offeror provides to the Government or information already in the possession of the Government may be viewed and utilized by the AbilityOne Program support contractor personnel during the course of its contract performance. The information that may be made available to the support contractor may include, for example, pricing and technical proposals, historical contract, pricing and performance information, Commercial Asset Visibility (CAV) reporting information and similar data/information.

By submission of a proposal in response to this solicitation, the offeror and its subcontractors consent to a release of their business sensitive/confidential or proprietary data to the Government's AbilityOne Program support contractor personnel in order to perform close out services. Prior to the release of any such information to the support contractor, the support contractor will have in place with the Government a Non-

Disclosure/Non-Use Agreement in accordance with the terms of the AbilityOne Program support contract.

Offerors may execute their own Non-Disclosure Agreement with the AbilityOne Program (AbilityOne contact information available from the contracting point of contact). The support contractor must provide copies of the executed agreements to the Contracting Officer and the Contracting Officer's Representative

(COR) for the support contract; and the offeror/contractor for this acquisition must provide copies of the executed Agreement to the Contracting Officer for this acquisition. If the offeror/contractor seeks such a

Non-Disclosure Agreement with the AbilityOne Program support contractor, the Agreement must be executed no later than the date of final delivery under the resulting NAVSUP FLC NORFOLK contract.

Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information

Technology (IT) Systems or Protected Health Information

Executive Order 13467, Reforming Processes Related to Suitability for Government Employee, Fitness for

Contractor Employees and Eligibility for Access to Classified National Security Information, Homeland

Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement

Federal security standards for Federal employees and contractors. The 5 CFR 32 Part 157 in concert with

DoD Manual 1000.13, Vol 1, implements the Federal Standards.

mailto:Sherell.brown@navy.mil

APPLICABILITY

This text applies to all DoD sponsored individuals who require CAC eligibility (or login and P/W if acceptable per contract) for: Physical access to DoD facilities or non-DoD facilities on behalf of DoD;

Logical access to information systems (whether on site or remotely); or remote access to DoD networks that use only the CAC logon for user authentication, or access to sensitive and protected information. This applies to the Office of the Secretary of Defense, the Military Departments, the Office of the Chairman of the Joint Chiefs of Staff and the Joint Staff, the Combatant Commands, the Office of the Inspector General of the DoD, the Defense Agencies, the DoD Field Activities and all other organizational entities within the

DoD (hereinafter referred to collectively as the "DoD Components").

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command’s Security Manager upon arrival to the

Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

START-UP PERIOD

All contractor resource onboarding documents must be submitted via the prime contractor. The prime contractor shall make all necessary preparations to assume full responsibility for productive performance of the performance start date.

Definition of “productive”:

a. Visit Authorization Request (VAR)

b. Contractor Information Sheet (CIS)

c. Completed EQIP (Electronic Investigation)

d. All contractor resource(s) must have an active JPAS profile.

e. Common Access Card (CAC)

Note (1): Invoicing by the contractor will begin as of the commencement of the performance period of services and no reimbursement will be paid by the government for efforts expended during the start-up period.

Note (2): Foreign Nationals are not allowed access sot the functional/system side of Enterprise Resource

Planning (ERP).

ACCESS TO DOD INFORMATION TECHNOLOGY (IT) SYSTEMS

In accordance with (IAW) Secretary of the Navy (SECNAV) M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to sensitive information. Sensitive information includes information protected under the Privacy Act, to include Protected Health Information

(PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information System Security Manager (ISSM)/Information Assurance Manager

(IAM).

Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) or T5 or T5R equivalent investigation , which is a higher level investigation than the National Agency Check with Law and Credit

(NACLC)/T3/T3R described below. Due to the privileged system access, an investigation suitable for High

Risk national security positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the

Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s CSM and ISSM/IAM upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Cyber Awareness training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security

Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or

DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security

Manager and the Contracting Officer, in writing, the name, title, address and phone number for the

Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS

FOR CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING

SENSITIVE DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Contractor employees under this contract are recognized as Non-Critical Sensitive [ADP/IT-II] positions when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC or T3 or T3R equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The investigation consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The

Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the

CSM upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s ISSM/IAM. Completion and approval of a System Authorization Access

Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Cyber Awareness training, and maintain a current requisite background investigation.

Contractor employees shall accurately complete the required investigative forms prior to submission to the

Command Security Manager. The Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM); Potential suitability or security issues identified may render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Command’s

Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor’s Security Representative. Although the contractor will take

JPAS “Owning” role over the contractor employee, the Navy command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS

FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

Must be either a US citizen or a US permanent resident with a minimum of 3 years of legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent

DoD instruction) and

Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

SF-85 Questionnaire for Non-Sensitive Positions

Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency

Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your CSM and ISSM/IAM for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.