1_b SOW.doc

IBM MQ messaging software Statement of Work (SOW) Submitted by: Enterprise Operations, Demand Management & Project Governance

1. Introduction The Internal Revenue Service (IRS) uses the IBM Message Queue (MQ) messaging software for the purpose of transmitting and processing message traffic for over 30 projects within the IRS including the portal. When it was version 8.0 IBM Corporation named the product IBM MQ. IBM Corporation changed the product name to IBM MQ.

2. Background

The purpose of this Statement of Work is to is to obtain one-year of extended license support for IBM MQ software. This extension is necessary in order to mitigate security risks and to secure technical support from IBM for MQ software V9.0 that reaches end of life on 9/30/2021. There is an ongoing upgrade from MQ V9.0 to MQ V9.2, therefore support is needed for MQ V9.0 and MQ V9.2 during the period of performance.

3. Scope The contractor shall provide IBM MQ Software License Subscription support as listed in the contractor quote and requirements. The contractor shall provide the technical support and the necessary fixes to support as required due to any issues with the software.

4. Technical Requirements

4.1 Remote Assistance

The contractor shall:

a. Provide remote assistance (via vendor support center or via electronic access as specified below) in response to requests for problems discovered after a product reaches end of service. The IRS must be licensed to use the program and have a Passport Advantage Agreement in place for the duration of the Service, as a prerequisite for the Service.

b. Provide assistance via electronic access and, if available, telephone, only to the IRS’s Information Systems (IS) technical support personnel during normal business hours (8:00 a.m. to 5:00 p.m. in the local time zone where the product is installed, Monday through Friday, excluding national holidays).

4.2 Usage, Known Defect and New Defect Support:

The contractor shall:

a. Provide assistance for routine, short duration installation and usage (how-to) questions and code related questions;

b. Provides Priority 1 top level technical assistance 24 hours a day, every day of the year. Consult the IBM Software Support Guide at: https://www14.software.ibm.com/support/customercare/sas/f/handbook/home.html

c. Provide assistance on supported product known defects, which are communicated to IRS personnel via email when defects are reported by IBM, or which corrective service information and fixes are available and for which the IRS is entitled to receive support; and

d. If the IBM MQ messaging software contains defects such that it does not conform to program specifications as noted in IBM Software Support Guide above when properly used in the supported operating system environments, i.e., IBM Mainframe, UNIX and Linux or which the Program was designed, IBM will provide a corrective restriction, bypass, or fix package, which may require prerequisite or co-requisite fix packages. IBM may determine that a resolution is not feasible due to size, complexity and risk factors associated with code implementation and dependent architectural modifications. Any fix is provided at the then-current maintenance level on the release for the supported Product.

5. Delivery

Online Subscription

6. Place of Performance 1111 Constitution Ave, NW Washington, DC 20224

7. Period of Performance 365 days after date of award

8. Government Furnished Property Not applicable

9. Security Requirements:

Not applicable