SOW.pdf

PERFORMANCE BASED WORK STATEMENT

Maintenance on KARDEX REMSTAR C3000

1.0 General.

Contractor shall provide maintenance for the Kardex Remstar C3000 carousels located within Dwight David Eisenhower Army Medical Center’s (DDEAMC) footprint. Maintenance shall be provided in accordance with this Performance Work Statement (PWS).

1.1 DESCRIPTION OF WORK

This is a maintenance services contract to provide maintenance support for the Kardex Remstar Horizontal Carousel managed through the Storage and Distribution Medical Distribution Service Center. Medical Storage and Distribution is responsible for carrying out DDEAMC’s mission to support the supply demands resulting from everyday healthcare business and execute supply management transactions; deliver supplies to the customer using a variety of delivery options; and store and handle equipment and non-medical supplies.

1.2 DEFINITIONS

Dwight David Eisenhower Army Medical Center (DDEAMC) Material Distribution Section (MDS) Point of Contact (POC)

1.3 PERIOD OF PERFORMANCE.

The period of performance shall be for one (1) Base Year of twelve (12) months from date of award and four (4) one-year options.

1.3.1 HOURS OF PERFORMANCE

Contractor shall be available for emergency calls from 8:00 a.m. to 5:00 p.m. EST Monday through Friday. Contractor shall place priority on emergency calls by responding within 2 hours of initial support request. Contactor shall respond to non-emergency telephonic calls within four (4) hours via telephone to verify existing faults.

1.4 Operations Security

1.4.1 Antiterrorism/Operations Security Requirements:

1.4.2 AT Level 1 Training. All contractor employees to include subcontractor employees, requiring access army installations, facilities and controlled. Access areas shall complete AT Level I awareness training within 90 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within 10 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.4.3 Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.4.4 For Contractors that do not require Common Access Card (CAC), but require access to DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.4.5 iWatch Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

2.0 CONTRACTOR FURNISHED PROPERTY. The contractor shall furnish everything required to provide maintenance in accordance with this contract.

3.0 SPECIFIC TASKS. Contractor shall be responsible for:

3.1 The contract for maintenance and repair services shall include repair of all normal failures of the equipment inclusive of all travel, parts and labor. Service also includes two

(2) preventative maintenance visits during the term of the contract to perform preventative maintenance and evaluate equipment condition scheduled in advance through the COR and contracting office.

3.2 All services will be performed by a technically qualified person.

3.3 Contactor shall respond physically to service calls within 24 hours.

3.4 Contractor will furnish all needs labor, materials, tools, test equipment, supplies and transportation.

3.5 Contractor will use only Original Equipment Manufacturer (OEM) repair parts and components.

3.6 Contractor shall provide a copy of Repairs and/or Services prior to departure.

Contractors will provide a detailed, itemized service report of all services performed to the designated Point of Contract (POC), Attn: Material Distribution/Section (MDS), Logistics Division, Fort Gordon, Georgia 30905. The report shall be provided at the time the service representative signs out of the facility. If the Contractor is unable to provide the report at this time, the report will be faxed within 24 hours to (706) 787-9427. All service reports will include at minimum a description of the malfunction, repairs performed and repair parts used. The equipment operator is not responsible for providing this information, and the service call will not be considered complete until the POC is presented a copy of the service report by the Contractor.

3.7 Contractor Response time is to be on-site and ready to work within 24 hours upon receipt of notification of an emergency repair situation. Voicemail and answering machine service messages constitute an actual attempt to contract the Contractor and response time begins at that point.

3.8 Repairs are to be completed within 8 hours after commencement. If repairs cannot be completed within this timeframe, the Contractor shall contact the COR with the status of the repairs.

3.9 Only the Contracting Officer has the authority to approve changes to this contract that would result in and increase or decrease the awarded price.t.

4.0 Reporting of Contractor Services and Manpower

Accounting for Contractor Services:

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report all contractor manpower (including subcontractor manpower) required for performance of this contract if the Contracting Officer (KO) deems it necessary.