000966_MISS Dig 811 Ticketing System_RFP Proposal Form.pdf

Request for Proposal (RFP)

EVENT TITLE: WRC Miss Dig 811 Ticketing System

EVENT #: Oak-0000000966

Distributed by:

Oakland County Purchasing Division 2100 Pontiac Lake Road, Bldg. 41W

Waterford, MI 48328

E v e n t # O a k - 0 0 0 0 0 0 0 9 6 6

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Table of Contents

Table of Contents Section 1.0: Bid Overview

1.1 Introduction

1.2 Solicitation Timeline

Section 2.0: Bidder Information and Acceptance

2.1 Bidder Profile

2.2 References

2.3 Certificate of Compliance with Public Act of 517 of 2012

2.4 Technical Proposal

Section 3.0: Bidding, Evaluation, Selection, & Award Process

3.1 Oakland County Responsibility

3.2 Truth and Accuracy of Representations

3.3 Bidders Questions

3.4 Preparation of the Proposal

3.5 Adherence to Mandatory Requirements (Pass/Fail)

3.6 Evaluation Process

3.7 Evaluation Criteria and Award

3.8 Optional Tools to Enhance Evaluation Process

3.9 Oakland County Option to Reject Proposals

3.10 Freedom of Information Act

3.11 Contacts with Oakland County Personnel

3.12 Final Agreement Award Determination

3.13 Changes and Addenda to Proposal Documents

3.14 Reservation of Rights

3.15 Withdrawal of Proposal

3.16 Cancellation

Section 4.0: General Terms & Conditions

4.1 Gifts/Gratuities

4.2 Interests of Bidder and County

4.3 Indemnification and Hold Harmless

4.4 Taxes & Payment Terms

4.5 Equal Employment Opportunity

4.6 Nondiscrimination

4.7 Governing Law and Venue

4.8 Compliance with Laws and Regulations

4.9 Advertising

Section 5.0: Scope of Services and Qualifications

5.0 Scope of Services

5.1 Qualifications

Attachment B – Service Contract Terms and Conditions Template Attachment C – Minimum Insurance Requirements Attachment D – Solicitation Terms and Conditions

Other supporting documentation. Additional attachments should be added if necessary.

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Section 1.0: Bid Overview

1.1 Introduction

The Oakland County Procurement Division, on behalf of the Water Resource Commission (WRC), is requesting proposals to deliver a MISS DIG 811 ticket management system.

Bid will be awarded as a five year contract.

Oakland County, Michigan is in southeast Michigan, immediately north of the City of Detroit.

The County covers 910 square miles and encompasses 62 cities, villages and townships (CVTs). Located astride the Interstate 75 corridor and at the heart of “Automation Alley”, Oakland County is a world technology center. Oakland County’s population is approximately 1.2 million, encompasses 545,000 parcels of property, and features one of the lowest operating tax rates in the state of Michigan. Oakland County is one of the few counties in the nation with a AAA bond rating. Additional information can be found on Oakland County’s website.

The Department of Information Technology is under the administration of the County Executive and is a centralized service bureau that provides IT services to all units of County government and numerous local government entities throughout Michigan. IT provides support, maintenance, enhancements, and new development for all major systems applications, including Commercial-off-the-Shelf products.

Additional information about the Department of Information Technology can be found on the IT website.

The Water Resource Commission (WRC) is responsible for infrastructure and other assets valued at more than $61 billion. These assets include storm drains, sanitary and combined sewer systems, drinking water systems, lake level structures and dams. WRC plans, develops, and maintains designated surface water drainage systems in Oakland County. In addition, the WRC operates and maintains Oakland County-owned water and sewer disposal systems and operates and maintains water and sewer systems for several municipalities within Oakland County. This work is authorized by state law, commonly known as the Michigan Drain Code.

Additional information about WRC can be found on their website.

The purpose of this competitive Request for Proposal (RFP) is to promote and ensure the fairest, most efficient means to obtain the best value to Oakland County shall be assessed in accordance with the established evaluation criteria outlined in this RFP.

This solicitation is not a contractual offer or commitment to purchase services. Proposals must conform to the procedures, format, and content requirements outlined in this document. Significant deviations or failure to submit required information may be grounds for disqualification. Oakland County reserves the right to waive, at its discretion, any irregularity or informality that Oakland County deems correctable or otherwise not warranting rejection of the solicitation.

1.2 Solicitation Timeline

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ACTIVITY DATE

Request for Proposal Released 07/22/25

Optional Pre-Bid Conference Call July 28, 2025 at 10:00am EST

Bidder Questions Due By August 11, 2025 at Noon EST

Bidder Q&A Addendum Posted By August 25, 2025

Proposals Due / Bid Closes September 05, 2025 at 2:00pm EST

All documentation for this event is available on the Michigan Inter-governmental Trade Network (MITN). Bidders are to Complete Vendor Registration on the MITN website, if they have not already done so. If help is needed, call the MITN help line 800-835-4603, or email:

support@bidnet.com.

PRIMARY CONTACT: Error! Reference source not found.reyesp@oakgov.com / Courtney Scian scianc@oakgov.com

Requests for Clarification must be submitted to the primary contact for this solicitation before the date and time posted in the Solicitation Timeline, Activity List above.

All questions should be submitted in MITN and will be answered in the form of an addendum to the solicitation.

*It is the Responsibility of the Bidder to Check the MITN Website for Addendums.

The Pre-Bid Conference is scheduled for July 28, 2025 at 10:00am EST and is NON-MANDATORY, but highly recommended.

TEAMS information as follows for the Pre-bid:

Join the meeting now Meeting ID: 210 231 124 597 3 Passcode: 33ZX7fH7

Dial in by phone +1 248-333-6396,,768523667# United States, Pontiac Find a local number Phone conference ID: 768 523 667#

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Section 2.0: Bidder Information and Acceptance

1. The undersigned declares that the Bid Documents, including, without limitation, any solicitation Addenda, and Exhibits have been read.

2. The undersigned is authorized, offers, and agrees to furnish the articles and/or services specified in accordance with the Specifications, Terms & Conditions of the Bid Documents.

3. The undersigned has reviewed the Bid Documents and fully understands the requirements in this Bid and that each Bidder who is awarded a contract shall be, in fact, a Prime Contractor, not a subcontractor, and agrees that its Proposal, if accepted by Oakland County, will be the basis for the Bidder to enter into a contract with the County in accordance with the intent of the Bid Documents.

4. The undersigned acknowledges receipt and acceptance of all addenda.

5. The undersigned agrees to the terms, conditions, certifications, and requirements listed in Section 2.

6. The undersigned acknowledges that Bidder will be in good standing in the State of Michigan, with all the necessary licenses, permits, certifications, approvals, and authorizations necessary to perform all obligations in connection with this solicitation and associated Bid Documents.

7. It is the responsibility of each Bidder to be familiar with all of the specifications, terms and conditions of this solicitation and, if applicable, the site condition. By the submission of a Proposal, the Bidder certifies that if awarded a contract they will make no claim against Oakland County based upon ignorance of conditions or misunderstanding of the specifications.

8. Insurance certificates are not required at the time of the proposal submission.

However, if awarded, the Bidder acknowledges and agrees to provide the minimum insurance requirements supplied with this bid notice labeled – Minimum Insurance Requirements.

9. This is an electronic solicitation. Only responses uploaded into MITN/Bidnet will be considered. Emailed documents will not be accepted or reviewed.

Your response must include all requirements listed in sections 2.1 - 2.4 below, and the pricing attachment, when applicable. Failure to include any of these documents may result in your response being deemed unresponsive.

Upload one single combined document that must be labeled using the “solicitation #, solicitation name and your company name”, i.e.: Oak-000000XXXX, Bid Name, Vendor Co

For pricing, upload the document labeled using the “solicitation #, solicitation name Pricing and company name”, i.e.: Oak-000000XXXX, Bid Name, PRICING, Vendor Co

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2.1 Bidder Profile

Official Name of Bidder:

Type of Entity/Organization (check one):

☐ Corporation

☐ Joint Venture

☐ Limited Liability Partnership

☐ Partnership

☐ Limited Liability Corporation

☐ Non-Profit / Church

☐ Other:

Street Address:

City:

State: Zip Code:

Website:

Primary Contact Name:

Primary Contact Phone Number:

Primary Contact Email Address:

Federal Tax ID Number:

Dun & Bradstreet (D&B) Number (if applicable):

Has your company ever been debarred by the Federal Government? ☐ Yes ☐ No

If yes, has it been lifted and if so, when?

Has your company ever been debarred by any State or local Governments? ☐ Yes ☐ No

If yes, has it been lifted and if so, when?

Is your company a minority owned, woman owned, LGBTQ owned or veteran owned business?

Is your company a certified diverse business?

The individual below is authorized to sign on behalf of the company submitting this proposal.

Proposals must be signed by an official authorized to bind the provider to its provisions for a period of at least 90 days.

Signature:

Name and Title of Signer:

Date:

*Please Include a Signed Current W-9 with Bid Submission

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2.2 References

(Must be submitted with your bid submission)

1. Provide the names and telephone numbers and e-mail addresses of at least three (3) persons representing Bidder for whom the Bidder has performed work similar to that proposed, and who may be contacted as references. Preferably, these references should include Municipalities or Utilities similar to the County and should include the types of recent projects cited above.

2. Provide a List of any contracts which have been terminated, including the circumstances surrounding the termination. Provide the name and telephone number of your client's representatives of any such contracts.

3. List all legal proceedings, lawsuits, or claims which have been filed against any of Bidder’s past or present employees within the last five (5) years. Indicate circumstance where you paid all or part of the claim.

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2.3 Certificate of Compliance with Public Act of 517 of 2012

I certify that neither (Bidder), nor any of its successors, parent companies, subsidiaries, or companies under common control, are an “Iran Linked Business” engaged in investment activities of $20,000,000.00 or more with the energy sector of Iran, within the meaning of Michigan Public Act 517 of 2012.

In the event it is awarded Contract as a result of this Invitation to Proposal, Bidder will not become an “Iran linked business” during the course of performing the work under the Contract.

NOTE: IF A PERSON OR ENTITY FALSELY CERTIFIES THAT IT IS NOT AN IRAN LINKED

BUSINESS AS DEFINED BY PUBLIC ACT 517 OF 2012, IT WILL BE RESPONSIBLE FOR

CIVIL PENALTIES OF NOT MORE THAN $250,000.00 OR TWO TIMES THE AMOUNT OF

THE CONTRACT FOR WHICH THE FALSE CERTIFICATION WAS MADE, WHICHEVER IS

GREATER, PLUS COSTS AND REASONABLE ATTORNEY FEES INCURRED, AS MORE

FULLY SET FORTH IN SECTION 5 OF ACT NO. 517, PUBLIC ACTS OF 2012.

NAME OF COMPANY:

BY:

TITLE:

DATE:

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2.4 Technical Proposal

1. The proposals must include on the firm’s letterhead their Equal Employment Opportunity (EEO) Affirmative Action policy, a description of their Diversity, Equity, and Inclusion efforts, and the organizations’ s pro bono activities.

2. Bidder must submit a Certificate of Good Standing from the State in which its business is domiciled or certify that it is not required to obtain such a certificate or otherwise register with that State. If the Bidder is domiciled outside of Michigan, Bidder will also be required to submit a Certificate of Good Standing from the State of Michigan or certify on its Business Information Questionnaire that it is not required to obtain such a certificate or otherwise register with the State of Michigan. Information regarding how to obtain a Certificate of Good Standing from the State of Michigan may be found here.

3. The proposal must include a description of the Bidder’s demonstrated efforts in sustainability, including but not limited to greenhouse gas reduction goals, decarbonization, environmental social and governance (ESG) goals, corporate social responsibility (CSR) goals, or similar sustainable accounting frameworks, and other sustainable purchasing and procurement practices and attach as an Appendix, if a formal policy is in effect.

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Section 3.0: Bidding, Evaluation, Selection, & Award Process

3.1 Oakland County Responsibility

Oakland County is not responsible for representations made by any of its officers or employees prior to the execution of the Professional Services Agreement unless such understanding or representation is included in the Professional Services Agreement.

3.2 Truth and Accuracy of Representations

False, misleading, incomplete, or deceptively unresponsive statements in connection with a proposal shall be sufficient cause for rejection of the proposal. The evaluation and determination in this area shall be at the Oakland County Chief Procurement Officer’s sole judgment and their judgment shall be final.

3.3 Bidders Questions

Bidders may submit written questions regarding this solicitation in MITN. All questions must be received by the date and time specified in the timeline in Section 1.2 Solicitation Timeline.

All questions, without identifying the bidder, will be compiled with the appropriate answers and issued as an addendum to the solicitation.

When submitting questions please specify the solicitation section and paragraph number and quote the language that prompted the question. This will ensure that the question can be quickly found in the solicitation. The County reserves the right to group similar questions when providing answers.

Oakland County may modify the solicitation at any time during the bid process. All changes to the solicitation will be posted as an addendum under the Bid number, each posting officially revises the solicitation.

3.4 Preparation of the Proposal

Each Bidder must submit a complete proposal in response to this solicitation. The proposal must remain valid for at least 120 days from the closing date for responses to this solicitation.

3.5 Price Proposal

Every Proposal must complete the itemized price sheet (Attachment A). This will include the requested costs for all software and services described in this RFP. Each major component, including integrated software and hardware elements, shall be identified by both common names.

Both unit prices and extensions (if applicable) will be quoted for each component or basic subsystem.

All items (such as software interfaces, cables, connectors etc.) needed to achieve the proposed configuration shall be identified and priced. All additional charges (i.e., shipping, installation, insurance etc.) will also be quoted. Oakland County will entertain any value-added alternative(s) that would enhance the business objectives proposed by Oakland County are encouraged.

3.6 G2G Marketplace

G2G Marketplace was created by Oakland County to offer Bidder solutions and services to Government Agencies across the United States through an online procurement experience.

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The goal of G2G Marketplace is to provide Government Agencies with an easy-to-use, cost-effective and immediate way to research, purchase, and provision solutions and services under pre-negotiated contracts.

Benefits for Bidders and Government Agencies are listed below:

Benefits for Bidders:

Leverage a competitive RFP bid award across multiple government agencies Save time and money submitting bids through the Request for Proposal (RFP) process Go directly to consuming solutions and services with Government Agencies Proven solutions and services used and endorsed by Oakland County, Michigan

Benefits for Government Agencies:

Eliminate time spent developing and executing an RFP Reduce costs associated with drafting complex contracts and agreements Significantly shorten time to consume solutions and services Combine the economies of scale from shared IT resources, best practices, policies, procedures, software and licensing, and thereby reducing costs Leverage technologies for mutual benefit; therefore, reducing the overall cost of government operations Proven solutions and services used and endorsed at Oakland County, Michigan

If the selected, and the Bidder(s) would like to participate with the G2G Marketplace, they must agree to provide County with a minimal percentage of the revenue the bidder receives from contracts (after invoice payment are received) it has entered into with Government Agencies who are receiving services based on the G2G Marketplace contract.

Participation in the G2G Marketplace is not a requirement in the bid evaluation. To learn more about the G2G Marketplace, visit Purchasing website, G2G Marketplace.

3.7 Adherence to Mandatory Requirements (Pass/Fail)

Oakland County Chief Procurement Officer or their designee shall review the Proposal and determine if the Bidder meets the minimum requirements as outlined in this solicitation.

Failure of the Bidder to comply with the minimum mandatory requirements may eliminate its proposal from any further consideration. Oakland County may elect to waive any informality in a proposal if the sum and substance of the proposal are present.

3.8 Evaluation Process

All proposals will be reviewed for compliance with the mandatory requirements stated within this solicitation. Proposals not meeting the mandatory requirements will be deemed non-responsive and eliminated from further consideration. Oakland County reserves the right to withdraw the solicitation to award one respondent, or to any combination of Respondents, by item, group of items, or total response. Oakland County may elect to waive any informality in a proposal if the sum and substance of the proposal are present. Oakland County may contact the Bidder for clarification of the Bidder’s Proposal. Oakland County may use other sources of information to perform the evaluation. Oakland County may require the Bidder to submit additional and/or supporting materials.

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Responsive proposals will be evaluated on the factors identified in this solicitation.

The Bidder(s) whose proposal is most advantageous to the Oakland County, taking into consideration the evaluation factors, will be recommended for award approval.

After prospective Bidder(s) have been selected, Oakland County and the prospective Bidder(s) will negotiate an Agreement. If a satisfactory Agreement cannot be negotiated, Oakland County may, at its sole discretion, begin negotiations with the next qualified bidder who submitted a proposal.

3.9 Evaluation Criteria and Award

An evaluation committee at the County will evaluate each Bidder’s proposal to determine if the Bidder meets the qualification criteria and if the technical specifications in the proposal are acceptable. The evaluation committee, at its discretion, will recommend Bidder(s) for award of an Agreement. The agreement(s) will be awarded to the qualified Bidder(s) whose proposal is most advantageous to the County, based upon the following evaluation criteria:

EVALUATION CRITERIA MAXIMUM POINTS

Proposal 75

Bidder Profile (Section 2.1) 5

References (Section 2.2) 10

Price Proposal (Attachment A) 10

TOTAL 100

The final award, when made, will be awarded to the Bidder determined by Oakland County, at its discretion, to have submitted the best proposal, taking into consideration the Bidder’s qualifications, proposed program of services and the cost thereof.

The successful Bidder shall commence work only after the transmittal of a fully executed contract and after receiving written notification to proceed from Oakland County. Failure of the successful Bidder to accept these obligations may result in cancellation of the award.

3.10 Optional Tools to Enhance Evaluation Process

Oakland County during the evaluation of proposals may find it necessary to utilize one or multiple tools, as listed below, to facilitate their understanding of the proposal(s) in order to select the best offering to Oakland County:

Clarifications Deficiency Report Oral Presentation Site Visit Best and Final Offer (BAFO) Negotiations

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3.11 Oakland County Option to Reject Proposals

Oakland County may, in its sole and absolute discretion, reject any or all proposals submitted in response to this solicitation. The County shall not be liable for any costs incurred by the Bidder in connection with the preparation and submission of any proposal. Oakland County reserves the right to waive inconsequential disparities in a submitted proposal.

3.12 Freedom of Information Act

All information submitted to Oakland County by the Bidder is subject to the Michigan Freedom of Information Act (FOIA), 1976 PA 442, MCL 15.231, et seq.

3.13 Contacts with Oakland County Personnel

All contact with Oakland County regarding this solicitation or any matter relating thereto must be in e-mail to the primary Purchasing contact listed above in 1.2.Error! Reference source not found.If it is discovered that a Bidder contacted and received information regarding this solicitation from any Oakland County personnel other than the Purchasing Contact, Oakland County, in its sole discretion, may disqualify its proposal from further consideration. Only those communications made by Oakland County Purchasing in writing will be binding with respect to this solicitation.

3.14 Final Agreement Award Determination

Oakland County reserves the right to make one total award, multiple awards, or a combination of awards, and to exercise its judgment concerning the selection of one or more proposals, the terms of any resultant agreement, and the determination of which, if any, proposal best serves the interests of Oakland County.

3.15 Changes and Addenda to Proposal Documents

Each change or addendum issued in relation to this solicitation will be online and on file in the Purchasing Office. It is the Bidder’s responsibility to acquire knowledge of any changes, modifications or additions to the authorized version of the solicitation. No award will be made to any Bidder who fails to submit the Addendum Signature Page(s), if applicable.

3.16 Reservation of Rights

Oakland County reserves the right to reject any and all proposals, to negotiate the terms and conditions of all and any part of the proposals, to waive irregularities and/or formalities, and in general to make award in the manner as determined to be in the County’s best interest and its sole discretion.

Oakland County reserves the right to modify this solicitation at any time prior to the due date, or to extend the due date, or to cancel this solicitation at any time. Oakland County further reserves the right to reject any and all proposals in whole or in part for good cause when in the best interests of the County. Oakland County shall not be liable for any costs incurred by the Bidder in connection with the preparation and submission of any proposal.

3.17 Withdrawal of Proposal

Proposals may be withdrawn in person by a Bidder, or authorized representative, provided their identity is made known and a receipt is signed for the solicitation but only if the withdrawal is

P a g e 14 | 20 made prior to the stated Proposal deadline. No proposal may be withdrawn for at least 90 days after the submission deadline except the successful Bidder whose prices shall remain firm for the entire contract period. In case of error by the Bidder in making up a proposal, the Chief Procurement Officer may, in their sole discretion, reject such a proposal upon presentation of a letter by the Bidder which sets forth the error, the cause thereof, and sufficient evidence to substantiate the claim.

3.18 Cancellation

The solicitation may be cancelled or any or all proposals may be rejected in whole or in part as may be specified in the solicitation, when it is in the best interest of the County.

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Section 4.0: General Terms & Conditions

4.1 Gifts/Gratuities

Consistent with State law and the County adopted Standards of Conduct, Elected Officials, Department Heads, and/or County Employees will not be offered or entitled to earn or receive personal gifts, gratuities, credits or other benefits of economic value by reason of their official business.

4.2 Interests of Bidder and County

The bidder assures that they have no interests which would conflict with the performance of services required by the Contract, if awarded. The Bidder also assures that, in the performance of a Contract, no officer, agents, employee of the County, or member of its governing bodies, may participate in any decision relating to the Contract which affects his/her personal interest or the interest of any corporation, partnership or association in which he/she is directly or indirectly interested or has any personal or pecuniary interest. However, this paragraph does not apply where specifically exempt under Michigan Law.

4.3 Indemnification and Hold Harmless

The bidder shall, at its own expense, protect, defend, indemnify and hold harmless Oakland County, its elected and appointed officers, employees and agents from all claims, damages (including but not limited to direct, indirect, incidental, consequential, special and punitive damages), costs, lawsuits and expenses including, but not limited to, all costs from administrative proceedings, court costs, and attorney fees, that they may incur as a result of any acts, omissions or negligence of the selected firm, its employees or agents or its subcontractors of sub-subcontractors, or any of their officers, employees or agents which may arise out of the contract.

The bidder’s indemnification responsibilities shall include the sum of damages, costs and expenses which are in excess of the sum paid out on behalf of or reimbursed to Oakland County or its elected and appointed officers, employees, or agents by the insurance coverage obtained and/or maintained by the selected firm pursuant to the requirements of this solicitation and the contract entered into.

4.4 Taxes & Payment Terms

Oakland County is exempt from Federal Excise and State Sales Tax. Bidder is required to pay all applicable taxes lawfully assessed in connection with its performance of the awarded Contract.

4.5 Equal Employment Opportunity

The bidder and its subcontractors, as required by law, shall not discriminate against the employee or applicant for employment with the respect to hire, tenure, terms, conditions or privileges of employment, or a matter directly relates to employment, because of race, color, religion, national origin, age, sex, disability that is unrelated to the individual’s ability to perform the duties of a particular job or position. Breach of this covenant may be regarded as a material breach of the awarded Contract.

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The Bidder agrees to post notices containing this policy against discrimination in conspicuous places available to applicants for employment and employees. All solicitations or advertisements for employees, placed by or on the behalf of a Contract, if awarded, will state that all qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, age, height, weight, marital status and religion.

4.6 Nondiscrimination

The Bidder, its contractors and subcontractors, as required by law, shall not discriminate against an employee or applicant for employment with respect to hire, tenure, terms, conditions or privileges of employment, or a matter directly or indirectly related to employment because of race, color, religion, national origin, age, sex, disability that is unrelated to the individual’s ability to perform the duties of a particular job or position, height, weight, or marital status. Breach of this Section shall be regarded as a material breach of the contract.

4.7 Governing Law and Venue

The Bidder shall be governed by the laws of the State of Michigan. In the event any actions arising under a Contract, resulting from this solicitation, are brought by or against the County of Oakland, the venue for such actions shall be established in accordance with the statutes of the State of Michigan and/or Michigan Court Rules. In the event that any action is brought under the Contract in Federal Court, the venue for such action shall be the Federal Judicial District of Michigan, Eastern District, Southern Division.

4.8 Compliance with Laws and Regulations

The Bidder shall render the services required by this solicitation in complete compliance with all applicable Federal, State and local laws, ordinances, rules and regulations.

4.9 Advertising

The Bidder shall not advertise, issue a press release or otherwise publish information concerning this solicitation or contract without prior written consent of the County. The County shall not unreasonably withhold permission.

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Section 5.0: Scope of Services and Qualifications

5.0 Scope of Services

The Scope of Services for this Proposal is to solely represent the interests of the County.

The Bidder(s) will be responsible for services including, but not limited to:

A. Deliver, configure, integrate and support a software solution which provides the ability for WRC Staff to electronically manage Miss Dig 811 tickets for up to 10 users with an expected volume of 75,000 to 100,000 tickets per calendar year.

Additionally, services should include ticket management for Oakland County WRC as an asset owner as well as WRC’s legal agent representation for 17 Oakland County cities, villages and towns (CVTs).

B. Additional Requirements.

1. Bidders must be established providers of IT solutions, products and services with a proven, demonstrable record of successful implementations.

2. Bidders must describe how their system supports these business objectives as well as highlight the realizable tangible and intangible benefits Oakland County could expect to gain from selecting their solution.

3. Bidder products and solutions must be pre-packaged or bundled as complete implemented solutions with associated pricing.

4. Oakland County will consider alternative proposals from any Bidder who desires to propose a business model or technology solution that differs from that defined in the RFP but still allows Oakland County to achieve the objectives set forth in this section of the RFP.

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5.1 Qualifications

Minimum Qualifications

Proposals will only be accepted by the County from Bidders that provide information on the following items:

A. Supplier shall provide applicable documentation for SOC 2 compliance, ISO/IEC 27001 Certification, HITRUST CSF Certification, and/or FedRAMP authorization. Preference to SOC 2 compliance

B. Supplier shall provide a documented Service Level Agreements.

C. Supplier shall provide an established and documented Support Model.

D. Supplier shall provide an established and documented process for Software Release Management.

E. Supplier shall provide a 1-year product roadmap.

F. The proposed solution shall only include software currently available for production release.

G. The Supplier's Data Center must be in the United States.

H. The County uses Okta as our enterprise Identity Providers (IDP) to provide SSO Authentication via SAML 2.0 or OIDC to all applications. The submitted solution must support integration with Okta directly or via SAML 2.0 or OIDC.

I. Describe the legal standards, if applicable, with which your solution complies (e.g., CJIS, FEDRAMP, HIPAA, PCI, SOC 2, etc.). This solution must provide the appropriate compliance to protect the data stored.

J. Supplier shall provide the most recent penetration test and vulnerability report for the proposed IT solution.

K. System must support integration with Esri ArcGIS base maps and map layers for real-time map updates.

L. System must visually prioritize emergency tickets at the highest level on a dashboard.

M. System must visually prioritize overdue tickets on a dashboard.

N. Admin users must be able to assign tickets to locator users.

O. System must allow for auto-closure and positive response back to Miss Dig of tickets based on keywords and pre-defined rules.

P. System must have PC, tablet and phone (IOS and Android) access.

Q. System must be cloud based with software-as-a-service (SaaS).

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R. System must allow ticket updates to be saved if in offline mode.

S. System must automatically apply offline updates when connectivity is restored.

T. System must allow for multiple roles and access to be set up.

U. System must send email and text messages to designated groups or users for emergency tickets during off hours.

V. System must allow for admins to configure out of hours dates and times.

W. System must allow for automatic routing of tickets for assigned locators, based on team and/or assigned region.

X. System must have customizable report generation capabilities.

Y. System must be able to export searches and reports to a PDF, CSV or XLS format.

Z. Admin users must be able to configure alerts, text messages, and hours of operation.

AA. Admins must be able to view change logs on all tickets.

BB. System must retain all tickets and records for a minimum of seven years.

CC. System must be able to report on Oakland County tickets and individual Cities, Villages, and Townships (CVTs) that we are agents for.

DD. Supplier must have technical support available to Oakland County team; preference to 24x7.

EE. System must allow Admin and Locators to add internal (Oakland County facing) or external notes (Excavator facing) to the ticket.

FF. System must be able to combine a ticket for multiple CVTs into a single transmission.

Preferred Qualifications

The Supplier(s) may be evaluated higher for the Experience and/or Qualification evaluation factor if they meet the minimum qualifications listed above and have the preferred qualifications listed below:

A. System should allow for tracking and documenting damage investigations.

B. System should be able to specify polygons on Esri ArcGIS maps.

C. Tickets should be color coded depending on priority.

D. Admin users should be able to retrieve tickets from the past 7 years.

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E. System should be able to combine multiple station codes to a single ticket (water, sewer, drains, etc....).

F. Design tickets (long term project tickets) need to go to the engineering dept.

G. System should allow locators to take and attach site photos to the ticket via a native app for tablets and phones (IOS and Android).

H. System shall not require photos to take up local storage space on phones or tablets.