Indefinite Delivery Contract HSSCCG05D0012

Award Date 3/27/06
Last Date to Order 9/19/09
Funding Federal Agency
Not listed
Contracting Federal Agency
Citizen and Immigration Services
Ultimate Awardee
Not listed
Set-Aside Type
No Set-Aside Used
Federal Contract Vehicle
Pricing Type
Firm Fixed Price
Legislative Mandate
Not listed
National Interest Action
None
Award Type
Multiple
Primary Consortia Member
Not listed
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  • HSSCCG05D0012
    Indefinite Delivery Contract
  • 14
    Federal Contract Awards

This federal contract IDV award, HSSCCG05D0012, was issued by the U.S. Citizenship and Immigration Services (USCIS) component of the Department of Homeland Security. The prime contractor, ACF Technologies, Inc., provides queuing systems, patient/appointment tracking software, kiosks, and related hardware and services to support customer flow management at various USCIS and other federal agency facilities. The contract is structured as a 5-year indefinite delivery vehicle, with multiple firm-fixed price and time-and-materials task orders issued over the life of the contract. While the base contract has no set-aside designation, some individual task orders specify performance in locations such as Washington, DC, Asheville, NC, and Skyland, NC. The cumulative value of all task orders awarded to date is approximately $375,000.

The contracted solutions aim to improve visitor experience and operational efficiency at federal agencies through queue management, appointment scheduling, and wayfinding technologies. Key deliverables have included the Q-Flow queuing system, Amino media streamers, and kiosk hardware. In addition to direct federal agency customers, ACF Technologies has also provided subcontracted services and equipment to support broader facility construction projects. The flexible contract structure and range of services offered by the prime contractor enable USCIS and other federal agencies to efficiently acquire and deploy customer flow management capabilities tailored to their specific operational needs.

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