Project Grant 2514091
- This federal Project Grant award, funded by the National Science Foundation (NSF) under the Engineering program (CFDA 47.041), will support research to develop models and techniques for designing effective delay announcement systems to enhance customer satisfaction in service environments such as healthcare, financial services, and hospitality. The $146,449.00 award, granted to Trustees of Dartmouth College, will fund the project "Collaborative Research: Design of Delay Announcement Systems...
- The National Science Foundation (NSF) awarded a $319,727 Project Grant under the Engineering program (CFDA 47.041) to Southern Methodist University (SMU) to conduct research on incorporating human behavior in the control and design of service systems. The grant will fund a 3-year project from June 1, 2025 to May 31, 2028 that aims to develop quantitative methods to support the design and control of service systems, such as healthcare, customer contact centers, and online platforms, by...
- This $500,000 Project Grant award from the National Science Foundation's (NSF) Engineering program (CFDA 47.041) will support research on "Endogenous Information Design" conducted by the University of Colorado Colorado Springs (UCCS). The project aims to develop new theoretical models and mathematical tools for analyzing situations where human behavior affects the state of the world, which in turn changes the information that can be shared. This is relevant to various "smart...
- This $506,494 National Science Foundation Project Grant under the Engineering (47.041) program will support research at Purdue University developing novel methods for data-driven engineering of service systems. The research aims to leverage large operational data sets and machine learning technologies to facilitate model identification for complex stochastic network models representing service industries. Methods will be extended for model calibration in random and nonstationary environments....
- This Project Grant award for $500,000, funded by the National Science Foundation (NSF) Engineering program (CFDA 47.041), supports research with the primary objective of establishing an approach for Design for Product Evolution (DFPE). The research aims to integrate dynamic models of individual customer decision-making and population-level social network influences to enable concurrent design of marketing campaigns and agile product development strategies. The computational methods developed...
- This National Science Foundation (NSF) Engineering program (CFDA 47.041) project grant award of $525,009 to the University of Southern California (USC) supports research on "Modeling Services as Interactions: A New Direction in Design and Control of Services." The award aims to develop and analyze stochastic models of service interactions between customers and providers, rather than using traditional system-level models, in order to address novel operational problems in the service...
- The National Science Foundation (NSF) Engineering program (CFDA 47.041) awarded a $440,888 Project Grant to the Regents of the University of Michigan to support research on new models and a comprehensive framework to capture the complexities and interdependencies of integrated infrastructure systems, while accounting for technological innovations and policy changes. The research aims to enhance system performance, improve resilience to risks, and promote more efficient resource utilization to...
- This National Science Foundation Project Grant of $568,493 will support research at Northwestern University from April 1, 2022 to March 31, 2027 under the Engineering (47.041) federal grant program. The research will develop a comprehensive theoretical framework for analyzing rare catastrophic events driven by heavy-tailed distributions, which can model disparate phenomena like pandemics, blackouts, and financial crises. The framework will extend techniques in extreme value theory, optimization,...
- This Project Grant award from the National Science Foundation's Engineering program (CFDA 47.041) provides $500,000 to Carnegie Mellon University from July 1, 2025 to June 30, 2028 to support research on modeling the impacts of cascading disruptions to transportation infrastructure and services. The objective is to develop a framework for estimating, predicting, and managing traffic flow during extreme events that disrupt critical infrastructure components. The research will leverage...
- The National Science Foundation (NSF) awarded a $360,000 Project Grant to the University of Illinois under the Engineering Program (CFDA 47.041) to support fundamental research and development on incentive design mechanisms. The 3-year project, commencing on September 1, 2024, aims to advance the theory of incentive design by removing stringent assumptions that limit its practical application. The research will explore how agents can learn each other's preferences, how behavioral traits...
This Project Grant award from the National Science Foundation's Engineering program (CFDA 47.041) provides $382,402 in funding to Northwestern University to develop analytical and behavioral models for designing effective delay announcement systems. The research aims to determine what delay information to communicate to customers and when to communicate it in order to maximize customer satisfaction and minimize abandonment in service environments such as emergency departments, financial services, hospitality, and call centers. The project will run from August 2025 to July 2028 and is expected to have a positive impact on the economy, healthcare, and society within the United States by improving the customer experience through data-driven delay management systems.
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| Not listed | $382.4k | 8/5/25 |