OTT Video Cloud Distribution Platform Enhancements
BROADCASTING BOARD OF GOVERNORS TT Video Cloud Distribution Platform Enhancements Competitive Combined Synopsis/Solicitation No. 951700-19-R-0010 INTRODUCTION This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR 12.6 as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation number is 951700-19-R-0010 and the solicitation is issued as a request for proposal (RFQ).ACQUISITION AUTHORITY This acquisition is for a commercial item or service and is conducted under the authority of the Federal Acquisition Regulation (FAR) Part 13-Simplified Acquisition Procedures; and FAR Part 12 - Acquisition of Commercial Items, and is NOT expected to exceed the simplified acquisitionteshold. The solicitation document and incorporated provisions and clauses are those in effect toughFederal Acquisition Circular 2019-03, dated July 12, 2019.NORTH AMERICAN INDUSTRY CLASSIFICATION SYSTEM (NAICS) CODE The procurement is classified under NAICS code 515120 with a Size Standard of $ 38.5 Million. ACQUISITION STATUS This acquisition is unrestricted. DESCRIPTION OF REQUIREMENT The United States Agency for Global Media (USAGM) is the agency charged with U.S.international broadcasting, serving a weekly a weekly audience of 345 million adults via 60 languages in approximately 100 countries. USAGM broadcasters include the Voice of America, Radio Free Europe/Radio Liberty, Alhurra TV and Radio Sawa, Radio Free Asia and Radio and TV Marti. USAGM reaches audiences across an array of platforms, including terrestrial, satellite, and cable television, radio, and increasingly, digital and social media. Please see Attachment A - Statement of Objectives (SOO) for a description of the requirements. Period of PerformanceThe period of performance for this requirement shall be September 25, 2019 tough September 24, 2020 with tee (3) one (1) Year Options. Base Year: September 25, 2019 tough September 24, 2020.Option Year 1: September 25, 2020 tough September 24, 2021.Option Year 2: September 25, 2021 tough September 24, 2022.Option Year 3: September 25, 2022 tough September 24, 2023. PROPOSAL SUBMISSION INSTRUCTIONS DUE DATE AND TIME FOR RECEIPT OF PROPOSALSAll responses are due no later than 11:00 A.M., Eastern Standard Time (EST) on August 9, 2019. To be considered timely, all responses must be received by the Government at its central repository location for receipt of proposals at the following e-mail address: sbelinfo@usagm.gov, attention to Seneca Belinfontie, Contract Specialist. Questions regarding this solicitation shall be submitted to sbelinfo@usagm.gov with the Solicitation No. 951700-19-R-0010 listed for receipt of questions by 11:30 A.M. (EST) August 5, 2019, at the following e-mail address: sbelinfo@usagm.gov, also to the attention of Seneca Belinfontie, Contract Specialist. Offerors who wish to be considered for award shall submit its proposal response in the arrangement as described below. Overall Arrangement of Proposals The Offeror's proposal shall include tee (3) separate volumes: Statement of Work - Objectives. In the project's first phase, USAGM has developed a VOD/OTT solution that delivers 13 languages via eight Apps (sometimes referred to as platforms): Android TV, Android Mobile, iOS, Apple TV, Amazon/Kindle Fire, Samsung Smart TV, LG TV, and Roku. Current languages include English, Arabic, Mandarin, Russian, Ukrainian, French, Spanish, Farsi, Kurdish, Korean, Vietnamese, Cambodian, and Cantonese. Individual Apps have been created for five different USAGM brands, currently the Voice of America, Radio Free Europe/Radio Liberty, Alhurra TV, Radio Free Asia, and Radio and TV Marti. There are 40 Apps developed (five brands across eight platforms). Branded Apps contain multiple languages, where applicable. Second-year objectives have been identified, and are as follows: 1) Development hours to add up to 7 complex (non-Latin character) languages, to be determined. USAGM makes content available in languages including but not limited to: Afaan Oromo, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Bambara, Bashkir, Belarusian, Bengali, Bosnian, Burmese, Cantonese, Chechen, Chinese (Mandarin), Croatian, Dari, French, Georgian, Haitian Creole, Hausa, Indonesian, Kazakh, Khmer, Kinyarwanda, Kirundi, Korean, Kurdish, Kyrgyz, Lao, Macedonian, Montenegrin, Ndebele, Pashto, Persian (Farsi), Pilipino, Portuguese, Romanian, Russian, Serbia, Shona, Somali, Spanish, Swahili Kiswahili), Tajik, Tatar, Thai, Tibetan, Tigrigna, Turkish, Turkmen, Ukrainian, Urdu, Uyghur, Uzbek, and Vietnamese. 2) Development hours to add at least one additional platform to be determined, but currently expected to be Comecast. 3) Development hours to deploy additional enhancements to the apps designed to increase the usability of the apps and improve the user experience. 4) Development hours for the ongoing integration to USAGM analytics platforms. 5) A bank of development hours to improve Section 508 compliance. 6) Development hours intended for ongoing improvements to a SaaS media management/CMS/API solution that manages and feeds content from CDN(s)to the Apps. In addition to those hours, offeror must price the license for theSaaS solution, if applicable. Development hours may be re-deployed against any of the above objectives as business needs become known and opportunities arise toughout the period of performance. Technical Requirements: The solution must be CDN agnostic. USAGM expects to continue its existing CDN relationship(s) and the solution must work within that environment. USAGM expects to handle the vast majority of transcoding, including that of line 24/7 streams. NOTE: Content storage, media transcoding, and delivery bandwidth are not part of this procurement. Vendors should not include pricing in their proposal for CDN services and/or transcoding as they are considered out of scope. The current solution features: A) a scalable, cloud-based Platform with the ability to store, manage, and play out or otherwise deliver media assets in the form of video, audio, and text, B) a permissions system allowing for multiple levels of employee access, C) output of HTML5-compatible video as well as RTMP, HLS, MPEG DASH and other popular on-demand and live streaming formats, with playlist feature and the enabling of automatic play of featured content, D) metadata fields akin to AP Metadata or similar, E) cloud-based ability to upload, access, and create/edit new content from multiple global locations simultaneously (create/edit new component preferable but not mandatory) F) a consumer-friendly UX (user interface) or VOD playout via aforementioned devices competitive with consumer experiences offered by Netflix, HBO Go, Amazon Prime Video, the BBC iPlayer, and the like, G) the ability to integrate with the broadcast media asset management system, Dalet, Pangea - USAGM's custom CMS (SOAP/REST API), and known global Content Delivery Networks (CDN), H) the ability to incorporate Digital Rights Management (DRM), I) the ability to incorporate geo-blocking, and J) search functionality.Vendor must demonstrate existing ability to deliver at scale by citing relevant client case studies.Vendor must suggest a reasonable exit or sunsetting strategy should a new contractor be awarded contract in out years. For example, to prevent "orphaning" of Apps, Apps and related code would become property of USAGM to aid in transition to a new platform.USAGM requires a seamless and integrated enterprise solution that is compatible with and runs on Windows or Linux Operating Systems. Miscellaneous: Vendor should provide information relating to Section 508 compliance, type of license (or buyout if applicable), and reference previous projects and/or clients of similar size and scope if applicable. If solution is licensed, USAGM prefers enterprise level. Deliverables: Vendor to provide project roadmap, engage in an on-premises strategic site visit, on premises training at launch, weekly remote meetings, weekly status reports, regular software upgrades and debugging as required. (See Statement of Objectives, page 4, Task/Deliverable). Section II - Qualifications of Proposed Offeror's Personnel Qualifications of Proposed Contractor Personnel - The technical proposal shall include resumes for proposed personnel. Resumes shall be current, updated within the past year and include information on the proposed resources' qualifications, such as professional certifications, education, work experience, and technical expertise as it relates to the technical requirements of this contract. Offeror's Similar Experience - The technical proposal shall describe the Offeror's experience performing contracts for projects of similar scope, size and complexity. This section shall include a narrative on the firm's experience. This document shall consist of evidence of the Offeror's experience on a maximum of tee (3) contracts that have been performed or are currently being performed within the past tee (3) years of similar size, scope and complexity to the work required by this RFQ. Similar Experience information shall be included for Offeror's selected federal, state, local governments, or commercial contracts. The Offeror may include contracts on which the Offeror has performed or is performing work as a prime or subcontractor. If the Offeror has no single project that encompasses all types of similar experience as defined, the Offeror may show similar experience tough a combination of projects that altogether show that the work that has been accomplished is consistent in scope and complexity with the project. Any similar experience information provided by the Offeror is subject to verification/validation by the Government. The Government reserves the right to contact the government/commercial points of contact provided by the Offeror, and any project officials and/or other persons who have been involved in any of the contracts listed by the Offeror to verify information about similar experience and to obtain past performance information. The Offeror's submission for Similar Experience shall include only the information requested under the similar Experience format below. Marketing literature, marketing or product videos, catalogs, manuals, product literature, or other extraneous information, either electronic or hard copy, that are provided with the proposals are discouraged; however, examples or links to specific similar projects may be reviewed and utilized with the evaluation. Similar Experience Format Contract Identifier: Assign a sequential ID number to the contract, beginning with the number one (1). Agency/Company: Agency or company for which the work was performed and contract name (and project name, if applicable). Contract/Order Number: Enter the contract number and, for contracts such as IDIQs where projects are issued by order, the order number under which the project was performed. Contract/Order Period of Performance: Indicate, by month and year, the start and completion (or "ongoing") dates for the project contract or order. State original planned completion date and any revised completion date. Contract/Order Type and Total Dollar Value: Firm-Fixed-Price Contract. Enter the original total dollar value of the contract. If an order, enter the dollar value received or to be received by the Offerors or their subcontractor(s). Prime Contractor/Primary Performer: Enter the prime Contractors and the company names of either the Offerors or proposed Subcontractors who performed or is performing the major portion of work under this project. If same, enter only one name. Brief (1 Page or Less) Description of the Project: Should give enough information to allow BBG evaluators to consider how the cited project relates to the size, scope, and complexity of the RFQ. Information about the Contracting Officer: Enter the name, address, phone number, email address and fax number of the Contracting Officer if the contract was/is for the Government. Information about the Contracting Officer's Technical Representative (COR). Enter the name, address, phone number, email address and fax number of the COR if the contract was/is for the Government. End-User Point-of-Contact. Enter the name, address, phone number, email address and fax number of the End-User if the contract was/is for a commercial firm. (1) VOLUME II - PAST PERFORMANCE Past Performance Volume II shall include a synopsis of the Offeror's past performance on a maximum of tee (3) contracts that will allow the Government to evaluate the Offeror's performance in terms of timeliness, quality of deliverables, and cost control on previous contracts. If the Offeror has no single project that encompasses all types of past performance as defined herein, the Offeror may show past performance tough a combination of projects that together show that services have been accomplished in a manner that is consistent with the requirements of the referenced projects.Offerors shall submit Past Performance Information using the Similar Experience Format outlined in Volume I, Section I of the Technical Volume. In addition to submitting the synopsis described above, the USAGM may require the Offeror to request that their cited references submit written evaluations of their performance to the U.S. Agency for Global Media. If required, these evaluations shall be sent as e-mail attachments by their references directly to the USAGM to sbelinfo@usagm.gov. Offerors shall request that their references mark the subject line of the e-mails as "[Offeror Name] - Past Performance Evaluation-." The written evaluations provided by the Offeror's references are subject to verification/ validation by the Government. The Government reserves the right to contact the government/commercial points of contact provided by the Offerors. (2) VOLUME III - PRICE PROPOSAL To enable the Government's evaluation of the Offeror's price, the Offeror shall submit a firm fixed price proposal for performing the contract. Pricing information shall not be included anywhere other than in Volume III - Price Proposal. Cost: In addition to cost of acquisition and deployment, please list and describe any recurring operational cost and other potential or otherwise unforeseen costs. All responses must include a Firm Fixed Price proposal that consists of the total firm fixed price required to deliver a fully functional content as described in the Statement of Objectives. Including all required software licenses, if any. The price proposal must also include a firm fixed price to include recurring, annual maintenance support. Offerors responses must include its Company Name, Taxpayer ID TIN), Business Size, Physical Address, and Point of Contact Information. All Offerors must have an active registration in the System for Award Management (SAM) www.sam.gov. EVALUATION PROCEDUREThe Government will award a contract resulting from this solicitation to the responsible vendor whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers. Factor 1: Technical Capability, which consists of the following: a. Offeror's Written Overall Approach to the technical aspects of the project b. Offeror's Response to Technical Elements of the Statement of Objectives (SOO). c. Offeror's Response to Elements in User Interface/User Experience d. Qualifications of Offeror's Proposed Personnel FACTOR 1: TECHNICAL CAPABILITY For this factor, the Government will evaluate the Offeror's overall technical approach to performing the required work as described in the SOO, Offeror's response to Section (Technical Requirements) on page 3-4. Also, the SOO and the qualifications of Offeror's proposed personnel to determine whether the Offeror's proposal demonstrates a strong likelihood that the contract will be performed successfully. Technical Adjectival Ratings: The adjectival ratings described below will be used to evaluate Offeror's technical submission: Excellent: The Offeror's submission demonstrates substantial quality and quantity of experience with the requirements that are very similar to or exceed the technical requirements stated in the SOO. The proposal contains multiple strengths, may contain minor weaknesses, but no deficiencies. Good: The Offeror's submission demonstrates an above average quality and/or quantity of experience with requirements that are similar to those described in the statements of work. It contains at least one strength, may contain weaknesses and no deficiencies. Marginal: The Offeror's submission demonstrates a poor breath & depth of experience as it pertains to the tasks in the SOW. It may contain strengths, weaknesses, and significant weaknesses, but no deficiencies. The risk of unsuccessful performance is moderate to high. Unacceptable: The Offeror's submission did not demonstrate similar experience or experience relevant to the task in the SOO, or the proposal contains one or more deficiencies or multiple significant weaknesses and is un-awardable due to the high risk of unsuccessful contract performance.FACTOR 2: PAST PERFORMANCEFor this factor the Government will evaluate offers based on the Offeror's past performance references to the maximum extent practicable. Past performance considerations shall include, but not be limited to, the Offeror's performance in terms of timeliness, quality of deliverables, and cost control on previous contracts.References other than those identified by the Offeror may be contacted by the Government, with the information received used in the evaluation of the Offeror's past performance. The BBG reserves the right to consider other information or sources at its disposal during the evaluation of the Past Performance factor. Past Performance Adjectival Ratings: High: A combination of relevant past performance references that provides the Government with a high level of confidence of successful contract performance. Moderate: A combination of relevant past performance references that provides the Government with a moderate level of confidence of successful contract performance. Low: A combination of relevant past performance references that provides the Government with a low level of confidence of successful contract performance. Neutral: The vendor has no record of past performance or for whom information on past performance is not available. The vendor is not evaluated either favorably or unfavorably on past performance.FACTOR 3: PRICEThe Government's price evaluation will be limited to an evaluation of an Offeror's total proposed price for delivery of the required system, including, to a lesser degree, the proposed price for recurring, annual maintenance to determine whether the proposed price is fair and reasonable, and whether the proposed price is commensurate with the level of effort anticipated by the Government for the full and satisfactory performance of the contract.BASIS FOR AWARDThe Government will make an award decision based on a comprehensive evaluation of all proposals received against the factors described above in order to determine which vendor is capable of providing the Government with the solution that will result in a best value to the Government. The Government intends to make one award.APPLICABLE CLAUSES AND PROVISIONS The following FAR clauses provisions, and agency regulations apply to this solicitation: 1. All offerors MUST be actively registered in the System for Award Management (SAM) www.sam.gov. 2. FAR 52.203-6, Restrictions on Subcontractor Sales to the Government (Sep 2006) Alt 1 3. FAR 52.204-19, Incorporation by Reference of Representations and Certifications (Dec 2014) 4. FAR 52.209-7, Information Regarding Responsibility Matters (October 2018) 5. The provision at FAR clause 52.212-1, Instructions to Offerors - Commercial Items (October 2018), applies to this acquisition. 6. FAR 52.212-2, Evaluation - Commercial Items (October 2014) applies to this acquisition as follows: a. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: technical capability, past performance, and price. Technical factors and past performance, when combined are more important than price. b. A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award. 7. A completed copy of the provision at FAR clause 52.212-3, Offeror Representations and Certifications - Commercial Items (October 2018), is required with any offer submitted. This requirement may be met by completion of the provision in the System for Award Management. 8. FAR 52.212-4, Contract Terms and Conditions - Commercial Items (October 2018) is applicable to this acquisition. 9. FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial Items (May 2019), Alt 1 (Feb 2000) and Alt 2 (Jan 2019) applies to this acquisition as detailed below: a. FAR 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2018) (Pub. L. 109-282) as amended by section 6202 of the Government Funding Transparency Act of 2008 (Pub. L. 110-252), requires the Contractor to report information on subcontract awards. The law requires all reported information be made public, therefore, the Contractor is responsible for notifying its subcontractors that the required information will be made public. b. FAR 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note). c. FAR 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a). d. FAR 52.219-8, Utilization of Small Business Concerns (Oct 2018) (15 U.S.C. 637(d)(2) and (3)). e. FAR 52.219-28, Post Award Small Business Program Re- representation (Jul 2013) (15 U.S.C. 632(a)(2)). f. FAR 52.222-3, Convict Labor (June 2003) (E.O. 11755). g. FAR 52.222-19, Child Labor-Cooperation with Authorities and Remedies (Jan 2018) (E.O. 13126). h. FAR 52.222-21 Prohibition of Segregated Facilities (Apr 2015). i. FAR 52.222-26, Equal Opportunity (Sep 2016) (E.O. 11246) j. FAR 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793). k. FAR 52.222-50, Combating Trafficking in Persons (Jan 2019) (22U.S.C. chapter 78 and E.O. 13627). l. FAR 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (AUG 2011) (E.O. 13513). m. FAR 52.232-33, Payment by Electronic Funds Transfer-System for Award Management (Oct 2018) (31 U.S.C. 3332). n. FAR 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a). 10. FAR 52.216-24, Limitation of Government Liability (APR 1984) 11. FAR 52.216-25, Contract Definitization (Oct 2010) 12. FAR 52.217-5, Evaluation of Options (July 1990) Except when it is determined in accordance with FAR 17.206(b) not to be in the Government's best interests, the Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. Evaluation of options will not obligate the Government to exercise the option(s). 13. FAR 52.217-9, Option to Extend the Term of the Contract (March 2000) (a) The Government may extend the term of this contract by written notice to the Contractor within thirty (30) days, provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.(c) The total duration of this contract shall not exceed 365 days, 1 Year. 14. 52.227-19 Commercial Computer Software License (Dec 2007) 15. The Defense Priorities and Allocations System (DPAS) are not applicable to this requirement. 16. FAR 52.219-9, Small Business Subcontracting Plan (Aug 2018) 17. FAR 52.225-25, Prohibition on Contracting with Entities Engaging in Certain Activities or Transactions Relating to Iran-Representation and Certifications (August 2018). 18. FAR 52.233-2, Service of Protest (Sep 2006) 19. FAR 52.233-3, Protest after Award (Aug 1996) 20. FAR 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) 21. FAR 52.244-6, Subcontracts for Commercial Items (Jan 2019) ELECTRONIC INVOICING ADVISORY Electronic invoicing is a requirement for the anticipated contract. Payment will be made utilizing the U.S. Department of Treasury's Invoice Payment Platform System (IPP). End of Clauses and Provisions SOLICITATION ATTACHMENT Statement of Objectives 951700-19-R-0010 US Agency for Global Media
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