VHA Radiation Oncology Practice Assessment
Added: May 17, 2016 1:18 pm Agency: Department of Veterans Affairs Office: SAO East, Program Contract Office Notice Type: Posted Date: Sources Sought May 17, 2016 Response Date: May 27, 2016 Original Set Aside: N/A Classification Code: R499 Support-Professional: Other NAICS Code: 541611 Synopsis: THIS IS NOT A SOLICITATION. This is a Request for Information (RFI)/Sources Sought notice issued in accordance with FAR 15.201(e) to conduct market research. This RFI is issued solely for information and planning purposes - it does not constitute a Request for Quote (RFQ) - or a promise to issue a RFQ in the future. This request for information does not commit the Government to contract for any supply or services whatsoever. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals and will not accept unsolicited costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested vendor's expense. Not responding to this RFI does not preclude participation in any future RFQ, if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions become Government property and will NOT be returned. This announcement is based upon the best information available and is subject to future modification. Contracting Office Address Department of Veterans Affairs (VA), Health Administration Center (HAC) 3773 Cherry Creek Dr. North, Denver, CO, 80209 Point of Contact: Pedro Arritola, Pedro.Arritola2@va.gov Overview: The Veterans Health Administration (VHA) National Radiation Oncology Program is looking to establish a nationwide Contract with a Contractor to conduct Radiation Oncology Practice Assessments that shall conduct and collect protected peer-review metrics; utilizing, published methodology and Clinical Performance Measures (CPM's) established by the Quality Research in Radiation Oncology Program of the American College of Radiology and evaluate the quality and technical delivery of Radiotherapy by VHA Radiation Oncology Practices . The Contractor shall work with the Program Office (PO) and Contracting Officer Representative (COR) to conduct and collect Radiation Oncology Practice Assessments and at no time shall the Contractor direct, change, or engage in the formulation of VHA policy. The VHA is solely responsible to review the Contractor's recommendations and to make decisions concerning the formulation of policy. Please respond to this RFI if your company can perform this requirement in accordance with FAR Part 52.219-14 Limitations on Subcontracting (Nov 2011). As prescribed in 19.508(e) or 19.811-3(e), insert the following clause: Limitations on Subcontracting (Nov 2011) (a) This clause does not apply to the unrestricted portion of a partial set-aside. (b) Applicability. This clause applies only to- (1) Contracts that have been set aside or reserved for small business concerns or 8(a) concerns; (2) Part or parts of a multiple-award contract that have been set aside for small business concerns or 8(a) concerns; and (3) Orders set aside for small business or 8(a) concerns under multiple-award contracts as described in 8.405-5 and 16.505(b)(2)(i)(F). (c) By submission of an offer and execution of a contract, the Offeror/Contractor agrees that in performance of the contract in the case of a contract for- (1) Services (except construction). At least 50 percent of the cost of contract performance incurred for personnel shall be expended for employees of the concern. (2) Supplies (other than procurement from a nonmanufacturer of such supplies). The concern shall perform work for at least 50 percent of the cost of manufacturing the supplies, not including the cost of materials. (3) General construction. The concern will perform at least 15 percent of the cost of the contract, not including the cost of materials, with its own employees. (4) Construction by special trade contractors. The concern will perform at least 25 percent of the cost of the contract, not including the cost of materials, with its own employees. (End of clause) Specific Response Instructions: Please submit your RFI response in accordance with the following: 1) No more than 25 pages (excluding transmittal page). Include the name, email address and phone number of the appropriate representative of your company; 2) Submit your response via email to Pedro.Arritola2@va.gov 3) Submit your response by 3:00 P.M. (EST) on May 27, 2016; 4) Mark your response as "Proprietary Information" if the information is considered business sensitive. 5) NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. The government will not review any other information or attachments included, that are in excess of the 15 page limit. Information Requested from Industry: In response to the RFI, interested contractors shall submit the following information: 1. Company Information / Socio-Economic Status 1. Provide the company size and POC information. 2. VA has identified the appropriate North American Industry Classification System (NAICS) Code 541611 Administrative Management and General Management Consulting Services, which has a size standard of $15 Million for this RFI. Please identify and explain any other NAICS codes your company believes would better represent the predominated work included in the attached PWS. 3. Indicate whether your company, subcontractors, teaming partners, joint ventures have a Federal Socio-Economic Status, e.g., Small Business, Service-Disabled Veteran Owned Small Business, Veteran Owned Small business, Women-Owned Small Business, Disadvantaged Small business, and Hub Zone. If Service Disabled or Veteran Owned Small business, is your company and or partners registered in VA's VetBiz repository? 2. Background/Past Experience - Provide the following information on a maximum of tee similar projects dealing with the services listed in the PWS. All projects referenced must have been completed within the last tee years for which the responder was a prime or subcontractor. 1. The name, address, and value of each project. 2. The Prime Contract Type, Firm Fixed-Price, Cost Reimbursement or Time and Material 3. The name, telephone and address of the owner of each project 4. A description of each project, including difficulties and successes 5. Your company's role and services provided for each project. 3. Capabilities/Qualifications - Overview of proposed solution(s). Include a description of the capabilities/qualification/skills your company possesses for each of the below statements: 1. Assessment of capabilities to perform requirements noted in the RFI. 2. Assessment of the types of changes required to accomplish the goals. 3. Approach to be utilized to develop necessary changes to the systems to meet the organizational goals 4. Draft schedule to complete necessary changes. 4. Teaming Arrangements - Description of Teaming Partners, Joint Ventures that your company would consider to perform work. 5. Price Information - Provide your commercial price history and rough order of magnitude for the same or similar products/solutions. 6. Other Market Information - Provide any other relative information, this information must be included within the 25 page limitation. 7. Other Federal Experience - Identify the federal contract vehicles 8. GSA Contract information, if applicable - Provide GSA contract number with dates of contract. DRAFT PWS Below: PERFORMANCE WORK STATEMENT Veteran Health Administration Radiation Oncology Practice Assessment 1. Scope: The Veterans Health Administration (VHA) National Radiation Oncology Program is looking to establish a nationwide Contract with a Contractor to conduct Radiation Oncology Practice Assessments that shall conduct and collect protected peer-review metrics; utilizing, published methodology and Clinical Performance Measures (CPM's) established by the Quality Research in Radiation Oncology Program of the American College of Radiology and evaluate the quality and technical delivery of Radiotherapy by VHA Radiation Oncology Practices . The Contractor shall work with the Program Office (PO) and Contracting Officer Representative (COR) to conduct and collect Radiation Oncology Practice Assessments and at no time shall the Contractor direct, change, or engage in the formulation of VHA policy. The VHA is solely responsible to review the Contractor's recommendations and to make decisions concerning the formulation of policy. 2. Background: For the past forty (40) years American College of Radiology (ACR) has performed quality assessments for Radiation Oncology, aimed at identifying and reducing variability in Radiation Oncology practices. More recently, ACR conducted detailed quality assessments of fifty one (51) Radiation Oncology practices spanning a broad scope of practice settings. The ACR has previously examined the technical delivery and outcomes for six (6) cancer sites of which Radiation Therapy played a nationwide role surveying small and large academic and community practices. The site specific survey panels determined that there were improved tumor control and toxicity reductions after Radiation Therapy. Metric data was utilized on the job and academically. 2.1 The following table lists the VHA Radiation Oncology Centers: VISN Station Facility 2 528 Albany 11 506 Ann Arbor 7 508 Atlanta 5 512 Baltimore 8 516 Bay Pines 1 523 Boston 3 526 Bronx 3 630 Brooklyn 10 541 Cleveland 17 549 Dallas 10 552 Dayton 11 553 Detroit 6 558 Durham 3 561 East Orange 12 578 Hines 16 580 Houston 11 583 Indianapolis 16 586 Jackson 15 589 Kansas City 22 600 Long Beach 22 691 Los Angeles 9 614 Memphis 8 546 Miami 12 695 Milwaukee 23 618 Minneapolis 9 621 Mountain Home, TN 3 632 Northport 16 635 Oklahoma City 8 675 Orlando 4 642 Philadelphia 4 646 Pittsburgh 6 652 Richmond 17 671 San Antonio 8 672 San Juan 20 663 Seattle 16 667 Seveport 15 657 St. Louis 8 673 Tampa 5 688 Washington 8 548 West Palm Beach Note: The below numbers and colors correspond to VISN regions 3. Period of Performance (POP): The POP shall be from the date of award for a one (1) twelve (12) month base period-year period and (1) twelve (12) month option year period. 4. Tasks: The Contractor shall identify and analyze abstracted data against clinical performance measures. Each case will be scored solely on the basis of the data available from the medical record and those computational platforms used for treatment planning, management and delivery. Each metric must be either dichotomized based upon a standard value or have a defined range of acceptable values, which will permit dichotomization. When possible the failure to achieve an acceptable result on each metric will be scored as an acceptable or unacceptable deviation from standard care. Separate scores will be determined for each performance measure. The Contractor shall: 4.1 Report whether follow-up evaluations occurred during the following minimum intervals: 4.1.1 Follow-up lung cancer diagnoses occurring on tee (3) month intervals during the first year and six (6) month intervals during the second (2nd) year. 4.1.2 Prostate follow-up occurring on six (6) month intervals during the first five (5) years following Radiation therapy. 4.2 Report grade tee (3) toxicity Radiation exposure. 4.3 Grade all Radiation Therapy toxicity adverse events according to CTCAE, v 4.0. 4.3.1 Treatment related acute events are defined as occurring after or persisting within ninety (90) calendar days from the start date of Radiation Treatment. 4.3.2 Treatment related late events are defined as any side effect occurring after or persisting beyond ninety (90) calendar days from the start date of Radiation Treatment. 4.3.3 Treatment related pneumonitis events are defined as occurring after or persisting within one twelve (12) months from the start date of Radiation Treatment. 4.4 Report overall survival and progression-free tumor site recurrences. 4.5 Report Radiation Oncology practice performance evaluations and issue a Report of Findings that include frequency distributions and tumor site global scores, and when available report vetted national median scores & expected value for each report metric, to the following: 4.5.1 Radiation Oncology Service Chief 4.5.2 Center Director 4.5.3 VHA Radiation Oncology National Director 4.6 Complete and issue an annual report summarizing reported data that shall include the following: 4.6.1 Global VHA Frequency Distributions 4.6.2 Radiation Oncology Practice relative scores against VHA relative scores and median values that shall include the following: 4.6.2.1 Tumor site outcomes 4.6.2.2 Radiation Oncology Practice Outcomes that include the following: 4.6.2.2.1 Published standard successes 4.6.2.2.2 Published standard failures 4.6.2.2.3 Best Practices that are: 4.6.2.2.3.1 Uniform across VHA 4.7.1.2.3.2 Outdated identification of practice patterns 4.7 Ensure that during the initial planning period, Contractor and VHA Radiation Oncology Program Office will review and approve the specific metrics used to determine the value of each performance measure. 4.8 Ensure that following the initial planning period, site visits for the purpose of data abstraction of eligible prostate and lung cancer cases will begin no later than the 7th contract month. 4.9 Ensure Site visits to all VA hospitals currently treating radiation oncology patients will be completed by the middle of the third contract year; 4.10 Ensure data abstractors should be trained to extract data for 50 serial cases during a (4-5) day visit; 4.11 Ensure there is sufficient staffing, supplies and equipment to provide these services for the length of the Contract. 4.12 Provide a detailed work plan and briefing for the VA project team, which presents the Contractor's plan for completing the task order. 4.13 Describe the approach to be used for each aspect of the task order as defined in the technical proposal. 4.14 Practice audits will include 50 cases as defined in paragraph A.2. Case Selection. Contractor will report the results of each audit within 60 days of the completion of the on-site audit. The report will include the statistical evaluation of each metric scored as well as a comparison when available against a national standard of performance. 4.15 Ensure ((after the fifth (5th) audit has been performed)) the VHA performance value is updated. 4.15.1 Upon the completion of each subsequent audit the Contractor shall compare the values with the standard VHA global values. 4.15.2 Values shall be reported on each audit report, beginning with the sixth (6th) audit. 4.15.3 Annual reports shall be reported within thirty (30) calendar days of the completion of each Contract year. 4.16 Adhere to the "no employer-employee relationship" between the Veteran Administration (VA) and Contractor employees. 4.17 Provide a mechanism to ensure timely and meaningful communications with the COR at the frequency illustrated in the Contract. All scheduled contacts between the Contractor and VHA staff shall occur during regular VHA hours of operation. 4.18 Ensure all VA Office of Information and Technology's (OI&T) policies and procedures are adhered to and all policies and procedures will be identified in PWS. 4.19 Train staff at the Contractor's expense per Contract. 4.20 Observe all sensitive data laws from Federal regulations and VA policies and procedures. 4.21 Issue confidential/proprietary information be authorized to recipients designated by VA. 4.22 Incorporate industry standard performance metrics. 4.23 Ensure Contractor employees sign and follow confidentiality statements. 4.24 Comply with the Privacy Acts 38 US 5701 and 38 USC 7332. Any and all data obtained from this PWS will not be disclosed to 3rd parties and shall not be used for the Contractor's own purposes except by the Privacy Act. 4.25 Safeguard employees do not have access to unauthorized medical information unless part of Contract. All sensitive information protected by 38 USC 4132 or 3305 per the VA. 4.26 Not disclose any sensitive information unless directly involved with this specific Contract. 4.27 Be subjected to criminal penalties for violating statutory provisions identified by VA. 4.28 Report all security incidents to the local VA Information Security Officer (ISO) shall include the date, name, organization, phone number, email address of person filing report and the report shall include the affect system name and preliminary action taken. 4.29 Schedule a meeting with local ISO officer to highlight Contractor obligations to ensure compliance with 6504, Restrictions on Transmission, Transportation, and access to VA data outside VA facilities. 4.30 Ensure measures are taken to prevent fraud by the Contractor's employees. 4.31 Expedite and collection activities are legal, ethical and in compliant with applicable legislation. 4.32 Follow the Workforce Investment of 1998, Public Law 105-220. 4.33 Adhere to Title IV of the Rehabilitation Act Amendments of 1998. 4.34 Observe Section 508 to develop, procure, maintain, and use Electronic and Information Technology (EIT). 4.35 Guarantee that EIT allows Federal employees with disabilities have access and use of data that is comparable to the access and use of information for other Federal employees 4.36 Communicate all questions to the designated COR for this effort. 5.1 Case selection: The Contractor will examine the following cases for definitive radiation delivery and outcome: 5.1.1 Twenty (20) Cases - Non-Small Cell Lung Cancer (NSCLC): Stage IIIA and IIIB 5.1.2 Ten (10) Cases - Small Cell Lung Cancer: Limited Stage 5.1.3 Twenty (20) Cases - Prostate Cancer: T1c-T3, NX0M0 (Intermediate risk or high risk per NCCN criteria) Beginning with the most recent patient in each disease category who has completed his or her first post treatment follow-up examination, cases will be serially, retrospectively accessed until the planned total is reached. No patient treated prior to 1/1/2010 will be included. 5.2 Evaluation: The Contractor's evaluation of practices will use updated versions of those metrics published by the former Quality Research in Radiation Oncology Program of the American College of Radiology1,2 (Appendix A) and those metrics developed by the VHA Office of Quality and Performance workgroups on lung and prostate cancers (Appendix B). The technical assessment of radiation delivery will include those parameters described in Appendix C. 5.3. Subject Matter Experts (SME): The Contractor will use SME panels composed of a minimum of 2 nationally recognized radiation oncology experts for each disease site, viz., genitourinary and thoracic cancers. These physician experts will re-validate the quality metrics in Appendix A; provide reviews of treatment plan outliers and oversight for reports. 5.4 Data Abstraction: Using on-site surveyors, the Contractor will abstract data from the electronic medical record ed433 systems. 5.5.1 No Protected Health Information (PHI) will be abstracted or recorded. To avoid recording dates, treatments are recorded as elapsed time from onset. On-site abstractors will require background checks as well as appropriate training in accessing each electronic system. 5.5 Data Analysis: Algorithms for the calculation of each quality indicator are published either by the ACR (included in Appendix A) or VHA Office of Quality and Performance (available at the following link http://vaww.oqp.med.va.gov/programs/qi/qualityImprov.aspx). ACR has published national comparison values for its quality indicators, while VHA OQP has developed global values for each VHA quality indicator. 5.5.1 Analysis of treatment plans requires treatment goals and constraints to be set in accordance with available expert opinion for the treatment of those tumor presentations included within this assessment. 5.5.2 Contractors should use a combination of automated plan evaluation with outliers reviewed by the SME panel. In addition to the quantitative assessment of those treatment-planning parameters listed in Appendix C, Contractor will provide the following overall assessment of each plan: 5.5.2.1 Treatment plan fully meets commonly used goals and constraints. 5.5.2.2 Treatment plan is acceptable. 5.5.2.3 Treatment plan requires improvement. 6. Key General Requirements and Assumptions: 6.1 A Business Day is defined as Monday tough Friday, excluding standard Federal Holidays and any other day specifically declared to be a national holiday. 6.2 Correct errors made by Contract employees at no charge to the VHA. 6.3 Ensure Contractor employees sign and follow confidentiality statements. 6.4 Comply with the Privacy Acts 38 USC 5701 and 38 USC 7332. Any personnel and/or patient data the Contractor shall obtain as a result of the performance of this Contract shall not be disclosed to a 3rd (third) party or be used for the Contractor's own purpose except to the extent allowed by the Privacy Act. 6.5 Ensure employees do not have access to hardware or media which shall manipulate or store drug or alcohol abuse data, sickle cell anemia treatment records, records or tests or treatment for or infection with HIV, medical quality assurance records, or any other sensitive information is protected under 38 U.S.C. 4132 or 3305 as defined by the VA, unless it is absolutely necessary to perform their contractual duties. 6.6 Any individual who has access to sensitive information shall not disclose to anyone, including other employees of the Contractor not involved in the performance of the particular contractual duty for which access was obtained. 6.7 Violation of these statutory provisions, as stated in department regulations by the Contractor's employees shall involve imposition of criminal penalties. 6.8 Report security incidents to the local VA Information Security Officer (ISO) as soon as an incident is discovered. Information submitted to the ISO shall cite the incident date, name, organization, phone number, and e-mail of the person filing the report; including the affected system name and preliminary actions taken. 6.9 Meet the facility ISO before work starts to reinforce security responsibilities Contractor positions in the overall security program at each facility. Compliance with VA Directive 6504, Restrictions on Transmission, Transportation and use of, and access to, VA Data outside VA Facilities, issues June 7, 2006 is mandatory. There will be a facility ISO present at the Contract kick-off meeting. 6.10 Ensure measures are taken so fraud is not committed on work performed by Contractor employees. 6.11 Contractor claim expediting and collection activities shall be legal, ethical and in compliance with applicable legislation regulating debt collection practices. 6.12 The Workforce Investment Act of 1998, Public Law 105-220 was enacted on August 7, 1998. 6.13 Title IV of the Act is the Rehabilitation Act Amendments of 1998. Subsection 408 (b) amended Section 508 of the Rehabilitation Act of 1973. 6.14 Section 508 requires Federal departments or agencies to develop, procure, maintain, or use Electronic and Information Technology (EIT). 6.15 Agencies shall ensure that the EIT allows Federal employees with disabilities to have access to and use of information and data that is comparable to the access and use of information and data to that of other Federal employees. 6.16 Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal department or agency, access to and use of information and data that is comparable to that information and data that is available to the public not having the disabilities. 6.17 Refer any questions regarding these Services the appropriate COR designated in the Contract. 7. Section- 508 Compliance: In December 2000, the Architectural and Transportation Barriers Compliance Board (Access Board), pursuant to Section 508(2) (A) of the Rehabilitation Act Amendments of 1998, established Information Technology accessibility standards for the Federal Government. 7.1 Section 508(a)(1) requires that when Federal departments or agencies develop, procure, maintain, or use Electronic and Information Technology (EIT), they shall ensure that the EIT allows individuals with disabilities who are Federal employees to have access to and use of information and data that is comparable to the access to and use of the information and data by Federal employees who are not individuals with disabilities; and individuals with disabilities who are members of the public seeking information or services from a Federal department or agency to have access to and use of information and data that is comparable to the access to and use of the information and data by such members of the public who are not individuals with disabilities. 7.2 The Contractor shall comply with the following technical standards: 1. 1194.21 - Software Applications and Operating Systems 2. 1194.22 - Web Based Intranet and Internet Information and Applications 3. 1194.23 - Telecommunication Products 4. 1194.24 - Video and Multimedia Products 5. 1194.25 - Self Contained Closed products 6. 1194.26 - Desktop and Portable Computers 7. 1194.31 - Functional Performance Criteria 8. 1194.41 - Information, Documentation and Support 7.3 In order to validate conformance to the above standards the COR shall complete the VA's Section 508 Determination and Findings Document. 7.3.1 The VA's Section 508 PO has developed a Conformance Validation Statement (CVS). 7.3.2 The CVS shall be completed by the responsible requiring/procurement official as part of their market research to validate the conformance of the E&IT project ((See Section ten (10) in the Section 508 Determination and Findings Document)). 7.4 If at any time the responsible requiring/procurement official finds that an exception shall apply, the Contractor shall complete and have the Section 508 EIT Exceptions Certification Document signed by the VA Section 508 Coordinator. Once the E&IT is determined to meet all applicable Section 508 standards, the E&IT is validated by the VA's Section 508 PO in the Department's Section 508 Testing and Training Center using the information provided by the CVS. 7.5 In the case the VA decides to purchase an application, product or service that cannot be validated for Section 508 prior to purchase, the Contractor agrees to accept all costs for ensuring conformance working with the A Section 508 PO. For future releases or upgrades all steps using the CVS are required and upon validation a signed approval shall be given to the VA Point of Contact (POC) from the VA Section 508 Coordinator. 7.6 Section 508 information is available at http://www.section508.gov/. 7.7 The VA Directive and Handbook 6221, Accessible Electronic and Information Technology are posted at: http://www.va.gov/oit/ea/section508/policy.asp. 8. Reporting Requirements: The Contractor shall provide a monthly summary to the COR that includes: 8.1 Project Management Updates 8.2 Disease Site Committee Operations 8.2.1 Data Acquisition Recruiting and Training Site Visits 8.2.2 Data Analysis EMR, TMS, TPS Data Treatment Plan 8.2.3 Electronic Reports 8.3 Propose modifications to the reporting requirements to the COR 8.4 Explain why, in writing, to the COR (if for any reason a deliverable cannot be met within the scheduled time frame or adherence to the established schedules cannot be met) the following: 8.4.1 Reasons for the delay 8.4.2 Modified delivery date 8.4.3 Impact on the overall project 8.4.4 A revised project plan with all adjusted dates The COR in turn will brief the incident to the CO, who shall will issue a response pursuant to applicable regulations. 8.5 Provide a monthly report to the COR that covers only workload referred to the Contractor based on a contractual agreement tough the Contract. The Contractor may propose modifications to the reporting. 9. Level of Effort: The Contractor is encouraged to propose a response consistent with their technical approach for accomplishment of all performance objectives/standards set forth above. 10. Deliverables and Associated Performance Standards: The Contractor shall: 10.1 Para-pase all written deliverables in layperson language. Statistical and other technical terminology shall not be used without providing a glossary of terms. 10.2 Forward all deliverables to the COR for approval and/or acceptance (identified and validated billable medical Insurance policies) via a VA compliant methodology. 10.3 Deliver the final deliverable from date of receipt of the Government's comments within five (5) business days. Deliverables found to be unacceptable or not meeting the intent of the task within the review period shall be redone by the Contractor and considered to be within scope of this order. The COR and PO team shall review all deliverables. Where a written milestone deliverable is required in draft form, the CPAC shall complete the review of the draft deliverable within ten (10) business days from date of receipt. 10.4 Agree that all deliverables, associated working papers, and other material deemed relevant by the Contractor in the performance of these tasks are the property of the United States (U.S.) Government. 11. Deliverables Specific to This Order: Pricing for Radiation Oncology Practice Assessment for forty (40) VHA Radiation Oncology Programs shall include: 11. 1 Establishment of Project Management of VHA Radiation Oncology Practice Assessment. The Contractor shall provide pricing per month for one (1) job for twelve (12) months; starting September 30, 2015 to September 29, 2016. 11.2 Pricing for Disease Site Committee Operations. The Contractor shall provide pricing per month for one (1) job for twelve (12) months; starting September 30, 2015 to September 29, 2016. 11. 3 Pricing for Data Acquisition to include Recruiting, Training, and Site Visits. The Contractor shall provide pricing per month for one (1) job for twelve (12) months; starting September 30, 2015 to September 29, 2016. 11.4 Data Analysis of Electronic Medical Record (EMR), Treatment Management System (TMS), treatment planning system (TMS) and data treatment plans. The Contractor shall provide pricing per month for one (1) job for twelve (12) months; starting September 30, 2015 to September 29, 2016. 11.5 Reporting of the Radiation Oncology Practice Performance Evaluations for site visits. The Contractor shall provide pricing per month for one (1) job for twelve (12) months; starting September 30, 2015 to September 29, 2016. 11.6 Performance Standards/Frequencies Specific to this Order: Performance Standards Standard/Frequency Medium/Format Observation Method Project Management - The Contractor shall provide monthly updates to COR PWS 1.2 Ninety five percent (95%) monthly accuracy The Contractor meets the time allotted for the specified documents Electronically in Microsoft 2008 or higher COR/Director Review Data Acquisition Recruiting and Training Site Visits PWS 1.4 Ninety five percent (95%) monthly accuracy The Contractor meets the time allotted for the specified documents Electronically in Microsoft 2008 or higher COR Review Data Analysis EMR, TMS, TPS Data Treatment Plan PWS 1.5 & 4.1 Ninety five percent (95%) monthly accuracy The Contractor meets the time allotted for the specified documents Electronically in Microsoft 2008 or higher Director's Review Reporting - Electronic reports shall be sent in an electronic format that is acceptable to the National Radiation Oncology PO (e.g. XML format). PWS 4.0- new 4.13, 7.0 Ninety five percent (95%) monthly accuracy The Contractor meets the time allotted for the specified documents Electronically in Microsoft 2008 or higher Director's Review Clinical Performance Measures Contractor will update the clinical performance measures indicated in PWS. PWS 1.2, Appendix B One-hundred percent (100%) accuracy The Contractor meets requirement of approval by the National Director, Radiation Oncology Program on updated clinical performance measures Electronically in Microsoft 2008 or higher Director's Review Data Elements & Metrics - Appropriate data elements & metrics to evaluate approved clinical measures PWS 4.0, 4.7, Appendices B, C, D One-hundred percent (100%) accuracy The Contractor meets data elements & metrics delineated & approved of National Radiation Oncology Program Staff prior to retrieval of data from VAMCs. Electronically in Microsoft 2008 or higher Director/COR's Review Data Retrieval - The data for each case from the first site will be examined in detail by NROP physics staff. Thereafter 10% of the data retrieved from each site will be reviewed by NROP staff. PWS 1.4, 7.2 One-hundred percent (100%) accuracy for first site. The Contractor meets requirement for retrievable data to be monitored & examined by NROP physics staff 100% for the first site; 10% of retrievable data thereafter. Electronically in Microsoft 2008 or higher National Radiation Oncology Program Physics Staff Review Privacy, Confidentiality and HIPAA - Zero breaches of privacy or confidentiality PWS 5.6-5.9, 20.0 One-hundred percent (100%) accuracy The Contractor meets requirement of zero breaches of privacy or confidentiality & reports any violation per policy. Electronically in Microsoft 2008 or Higher of annual training certificates. COR 12. Government Responsibilities: If applicable, the Government shall provide workspace, computers and telephone service when Contractor personnel are working on-site. 12.1 The Contractor shall maintain a financial inventory accounting system for Government Furnished Equipment, Government Furnished Software, other Government Furnished Tools, and provide the COR and PO with stated information necessary to manage this task. 12. 2 At a minimum, the inventory shall track: serial number, quantity, locations, description, custodian, date of receipt, and expected date of return. 13. Security Requirements: The Contractor shall: 13.1 Not divulge or disclose information received and/or discussed regarding data considered proprietary to other Contractors collaborating on or with this effort. 13.2 Be required to complete mandated VA privacy and security training. 13.3 Be required to negotiate agreements with commercial system Contractors relating to non-disclosure of Contractor-proprietary information. 13.3.1 If the Contractor uses copyright or otherwise licensed software in any deliverable under this order, the Contractor shall secure unlimited use rights for the Government. 13.3.2 Forward all software licenses on to the Government within thirty (30) business days after completion of the tasks. 13.4 Limit access to the minimum number of employees necessary to perform tasks that are considered sensitive or proprietary in nature. 13.5 Contact the COR, if the Contractor is uncertain of the sensitivity of any information obtained. 13. 6 Indoctrinate all personnel employed by the Contractor and any Sub-Contractors involved on their roles and responsibilities for proper handling and nondisclosure of sensitive Government or proprietary information. 13. 7 Not engage in any other action, venture or employment wherein sensitive information shall be used for the profit of any party other than those furnishing the information. 13.8 Comply with VA and VHA Security requirements. 13.9 Pursuant to VHA Directive 0170, each Contract employee must have or obtain a NACI Clearance. 13.9.1 VHA directive 0710 is a supplement to the VA policy on personal suitability and security. 13.9.2 Executive Order (EO) 10450, Security Requirements for Government Employment, and related Office of Personnel Management (OPM) regulations (Title 5 Code of Federal Regulations (CFR) Part 731 and Part 732) provide that all Federal appointments are subject to investigation. 13.9.3 The Federal Information Processing Standards 201 (FIPS 201), as amended by FIPS 201-1 requires that a minimum background investigation (NACI) be completed prior to the issuance of a Personal Identity Verification (PIV) compliant identity card. 13.9.4 The lowest level of investigation is the NACI, which includes a check of Federal Bureau of Investigation (FBI) fingerprint files, with written inquiries to former employers and supervisors, references, and schools attended by the person under investigation. 13.10 Currently, the Contractor does not have access to each site's VISTA system. The Contractor provides their software to each site and the site's IT staff then installs the Contractor's software. Once the Contractor's software has been installed at each site, that software is tasked to run the extracts and to convert the results (from the global) into usable buffer uploads and spreadsheets. 13. Travel: Travel is not required. 14. Inspections and Acceptance: All reports shall be approved by the COR and PO. 15. Contract Award Meeting: The Contractor shall not commence performance on the tasks described in the PWS until the CO has conducted a kick off meeting or has advised the Contractor that a kick off meeting has been waived. 16. Changes to the PWS: Any changes to this PWS shall be authorized and approved only tough written correspondence from the CO. A copy of each change shall be kept in a project folder along with any other products of the project. Costs incurred by the Contractor, tough the actions of parties other than the CO, shall be borne by the Contractor alone. 17. Security and Privacy - Information and Records: The Contractor shall: 17.1 Return all information and records provided to Contractor by the VA, in whatever medium, as well as all information and documents, including drafts, emails, back-up copies, hand-written notes and copies that contain such information and records gathered or created by Contractor (collectively referred to as "VA information") in the performance of this Contract, regardless of storage media, are the exclusive property of the VA. The Contractor shall not retain any property interest in these materials and shall not use them for any purpose other than performance of this Contract. 17.2 Provide, upon completion or termination of the Contract, all copies of any VA information that it used during work it performed of the Contract or certify that it any/all information it obtained has destroyed. Where immediate return or destruction of the information is not practicable, the Contractor shall return and/or destroy the information within thirty (30) business days of completion or termination of the Contract. All provisions of this Contract concerning the security and protection of VA information that is the subject to this Contract shall continue to apply to the VA information for as long as the Contractor retains it, regardless of whether the Contract has been completed or terminated. 17.3 Not destroy, prior to termination or completion of this Contract, any VA information received from the VA, gathered and/or created in the performance of the Contract without prior written approval by the VA. 17.4 Receive, gather, store, backup, maintain, use, disclose and/or dispose of VA information only in accordance with the terms of the Contract and any applicable federal, VA, confidentiality, security laws, regulations or policies. 17.5 Not make copies of VA information except as necessary to perform duties required of the Contract or to preserve electronic information stored on Contractor electronic storage media for restoration in case any electronic equipment or data used by the Contractor needs to be restored to an operating state. 17.6 Provide access only to VA information to employees, Sub-Contractors, and affiliates to: a.) the extent necessary to perform the services specified of the Contract; b.) perform necessary maintenance functions for electronic storage or transmission media necessary for performance of the Contract; and c.) individuals who first satisfy the same conditions, requirements and restrictions that comparable VA employees shall meet in order to have access to the same VA information. Note: These restrictions include the same level of Background Investigations, where applicable. 17.7 Store, transport or transmit VA information only in an encrypted form, using an encryption application that meets the requirements of Federal Information Processing Standards (FIPS) 140-2 or is approved for use by the VA. 17.8 Only use or disclose, except for uses and disclosures of VA information authorized by this Contract for performance of the Contract in response to an order of a court of competent jurisdiction, or with VA's prior written authorization. The Contractor shall refer all requests for, demands for production of, or inquiries about, VA information to the VA for response. 17.9 Include the statement, "Contractor shall not release information protected by either 38 USC 5705 or 7332 in response to a court order, and shall immediately refer such court orders to VA for response," if VA information subject to the Contract includes information protected by 38 USC 7332 or 5705. 17.10 Promptly notify the VA, prior to any disclosure pursuant to a court order, of a court order upon its receipt by the Contractor. 17.10.1 Notify the COR by phone and provide the VA a copy of the court order by fax or e-mail within one (1) business day. 17.10.2 If the Contractor cannot notify the VA before being compelled to produce the information under court order, the Contractor shall notify the VA of the disclosure as soon as practical and provide a copy of the court order, a description of the records provided pursuant to the court order, and to whom the Contractor provided the records to under the court order. 17.10.3 The notice shall include the following information to the extent that the Contractor knows it, if it does not show on the face of the court order: the records disclosed pursuant to the order, to whom, where, when, and for what purpose, and any other information that the Contractor reasonably believes is relevant to the disclosure. 17.10.4 If the VA determines that it is appropriate to seek retrieval of information released pursuant to a court order before Contractor notified the VA of the court order, Contractor shall assist the VA in attempting to retrieve VA information involved. 17.11 Inform the VA, by the most expeditious method available to Contractor, of any incident of suspected or actual access to, or disclosure, disposition, alteration or destruction of, VA information not authorized under this Contract ("incident") within one (1) hour of learning of the incident. 17.11.1 An incident includes the transmission, storage or access of VA information by Contractor or Sub-Contractor employees in violation of applicable VA confidentiality and security requirements. 17.11.2 To the extent known by the Contractor, the Contractor's notice to the VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information was placed at risk or compromised), and any other information that the Contractor considers relevant. 17.12 Simultaneously report the incident to the appropriate law enforcement entities or jurisdiction. The Contractor, its employees, and its Sub-Contractors and their employees shall cooperate with the VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violations associated with any incident. 17.13 Cooperate with the VA in any civil litigation to recover VA information, to obtain monetary or other compensation from a 3rd (third) party for damages arising from any incident, or to obtain injunctive relief against any 3rd (third) party arising from, or related to, the incident. 17.13.1 In addition to notifying the COR, the VA shall provide the Contractor with the name, title, telephone number, fax number and email address of the VA official to whom the Contractor shall provide all notices required by this Contract. 17.13.2 The VA has the right during normal business hours to inspect the Contractor's facility, information technology systems and storage and transmission equipment, and software utilized to perform the Contract to ensure that the Contractor is providing for the security of VA data and computer systems in accordance with the terms of this Contract. 17.14 Receive, gather, store, backup, maintain, use, disclose and/or dispose of VA information only in compliance with all applicable FIPS and Special Publications (SP) issued by the National Institute of Standards and Technology (NIST) concerning VA information that is the subject of this Contract. If NIST issues or updates an applicable FIPS or SP after execution of this Contract, the parties agree to negotiate in good faith to implement the FIPS or SP in this Contract. 17.15 Provide appropriate administrative, technical, and physical safeguards to ensure the confidentiality and security of the Veterans data and to prevent unauthorized use or access to it. 17.15.1 Sensitive VA information shall not be transmitted by remote access unless VA approved protection mechanisms are used. 17.15.2 All encryption modules used to protect VA data shall be validated by NIST to meet the current version of FIPS 140 (See http://csrc.nist.gov/cryptval/140-1/1401val.htm for a complete list of validated cryptographic modules). 17.15.3 Only approved encryption solutions using validated modules shall be used when protecting data during transmission. 17.15. 4 Additional security controls are required to guard VA sensitive information stored on computers used outside VA facilities. 17.15. 5 All VA data shall be stored in an encrypted partition on the hard drive and shall be encrypted with FIPS 140 validated software. 17.15.6 The application shall be capable of key recovery and a copy of the encryption keys shall be stored in multiple secure locations. 17.15.7 The Contractor agrees that the data shall not be physically moved or transmitted in any way from the site without first being encrypted and obtaining prior written approval from the VA data owner. 17.15.8 A determination by VA that the Contractor has violated any of the information confidentiality and security provisions of this Contract, including a violation of any applicable FIPS or SP, shall be a basis for VA to terminate the Contract for cause. 17.15.9 If anyone performing this Contract, including employees of Sub-Contractors, accesses VA computer systems or data in the performance of the Contract, the VA shall monitor and record all such access activity. 17.15.10 If VA monitoring reveals any information of suspected or potential criminal law violations; the VA shall refer the matter to the appropriate law enforcement authorities for investigation. 17.16 Inform its employees and other individuals performing any part of this Contract that VA shall monitor their actions in accessing or attempting to access VA computer systems and the possible consequences to them for improper access, whether successful or not. 17.17 Ensure that any Sub-Contractors or others acting on behalf of or for the Contractor in performing any part of this Contract inform their employees, associates or others acting on their behalf that VA shall monitor their access activities. Execution of this Contract and any Sub-Contract and/or agreement constitutes consent to VA monitoring. 17.18 Ensure that all individuals who shall access VA data or systems in performing the Contract are appropriately trained in the applicable VA confidentiality and security requirements. The Contractor shall document those who have completed the VA training. The Contractor shall contact the COR regarding access to the required VA training. 17.19 Mitigate, to the extent practicable, any harmful effect on individuals whose VA information was accessed or disclosed in an incident. 17.20 Require Sub-Contractors, agents, affiliates or others to whom Contractor provides access to VA information for the performance of this Contract to agree to the same VA information confidentiality and security restrictions and conditions that apply to the Contractor before providing access. 18. Protection of Individual Privacy: The Contractor shall: 18.1 Abide by FAR clauses 52.224-1 and 52.224.2. All VA records, subject to this Contract and Contracts issued thereafter, are contained in the VA Privacy Act System of Records - Program Evaluation Research Data Records #107VA008B. 18.2 Abide by FAR clauses 52.239-1 for Privacy or Security Safeguards. 18.3 Not publish or disclose in any manner, without the CO's written consent, the details of any safeguards either designed or developed by the Contractor under this Contract or otherwise provided by the Government. 18.3.1 To the extent required to carry out a program of inspection to safeguard against teats and hazards to the security, integrity, and confidentiality of Government data, the Contractor shall afford the Government access to the Contractor's facilities, installations, technical capabilities, operations, documentation, records, and databases. 18.3.2 If new or unanticipated teats or hazards are discovered by either the Government or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party 18.4 Utilize only employees, Sub-Contractors or agents who are physically located within a jurisdiction subject to the laws of the U.S. 18.5 Ensure that it does not use or disclose PHI received from a Covered Entity in any way that shall remove the PHI from such jurisdiction. 18.6 Ensure that its employees, Sub-Contractors and agents do not use or disclose PHI received from Covered Entity in any way that shall remove the PHI from such jurisdiction. 18.7 Ensure, if the work of the Contractor is deemed to meet the definition of research from the HHS Office of Human Research Protections (OHRP) as well as the Common Rule (38 CFR 16), then the Contractor as well as any Sub-Contractors or collaborating institutions shall be covered under Federal Wide Assurances (FWA) or other assurances acceptable to the VA, and the research protocol shall be reviewed and approved by the Contractor's Institutional Review Board (IRB) of record as well as by IRBs of the collaborating institutions. 18.7.1 Sub-Contractors engaged in research shall also hold FWAs or be covered by the Contractor's FWA. If all the entities engaged in research are covered under one FWA with a common IRB of record then it would not be necessary to involve more than one IRB. 18.7.2 At its discretion the VA shall submit the research protocol prior to its initiation for review to a VA ad-hoc peer-review committee. This review shall be conducted to ensure that the research incorporates or takes into consideration all VA and Veteran specific concerns and issues that shall impact on the scientific rigor of the study. 18.7.3 All subjects enrolled in the research shall receive protections equivalent or greater as those required by VHA policies including VHA Handbook 1200.5 including appendixes and other applicable VHA 1200 series handbooks. If vulnerable subjects shall be entered into the research, appropriate safeguards shall be in place. 18.7.4 If the research project is eligible for a Certificate of Confidentiality, one shall be obtained from NIH (http://grants.nih.gov/grants/policy/coc) 18.7.5 Recruitment of Veterans into research projects shall follow the recruitment plan as approved by the IRB. 18.7.5.1 The plan shall require that initial contact with the Veteran be in person or by letter prior to any telephone contact. 18.7.5.2 If a letter is sent to the Veteran it shall provide a telephone number of other means that the Veteran can use to verity the validity of the contact and the study. Social security numbers shall not be requested during a phone contact. 18.7.6 All investigators and research staff interacting with research subjects or working with identifiable health information shall receive training in the ethical conduct of human subject's research that is equivalent to or exceeds the requirement for VA investigators and research staff. (See handbook VHA 1200.5 for the Requirements for Protections of Human Subjects in Research that is available at http://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=418). 19. Information System Security: The Contractor shall: 19.1 Ensure adequate LAN/Internet, data, information, and system security in accordance with VA standard operating procedures and standard Contract language, conditions laws, and regulations. 19.1.1. Firewall and web servers shall meet or exceed the Government minimum requirements for security. 19.1.2 All Government data shall be protected behind an approved firewall. 19.1.3 Any security violations or attempted violations shall be reported to the VA project manager and the VHA Headquarters Information Security Officer as soon as possible. 19.2 Follow all applicable VA policies and procedures governing information security, especially those that pertain to certification accreditation. 20. Information System Design and Development: Information systems are designed or developed for or on behalf of VA at non-VA facilities shall comply with all VA policies developed in accordance with the Federal Information Security Management Act (FISMA), Health Insurance Portability and Accountability Act (HIPAA), NIST, and related VA security and privacy control requirements for Federal Information Systems. This includes standards for the protection of electronic PHI, outlines in 45 C.F.R. Part 164, Subpart C, information and system security categorization level designations in accordance with FIPS 199 and FIPS 200 with implementation of all baseline security controls commensurate with the FIPS 199 System Security Categorization (reference Appendix A of VA Handbook 6500, VA information Security Program). During the development cycle, a privacy impact assessment will be completed, provided the COR, and approved by the VA Privacy Service in accordance with VA Privacy Impact Assessment Handbook 6500.3. The security controls must be designated, developed, approved by the VA, and implemented in accordance with the provisions of the VA Security System development life cycle as outlined in NIST Special Publication 800-37 and VA Handbook 6500. The Contractor shall be required to design, develop, and operate a System of Records or individuals to accomplish an agency function subject to the Privacy Act of 1974, (as amended), Public Law 93-579, December 31, 1974 (5 U.S.C. 552a) and applicable agency regulations. Violation of the Privacy Act may involve the imposition of criminal and civil penalties. 21. Security Training: The Contractor's employees and Sub-Contractors shall (in addition to other VA specific training): 21.1 Complete the VA's on-line Security Awareness Training Course and the Privacy Awareness Training Course annually. 22.2 Provide signed certifications of completion to the CO during each year of the Contract. 22. Contractor Responsibility: All Contractor employees who require access to VA computer systems are subject to a Background Investigation and shall receive a favorable adjudication from the VA Security and Investigations Center (SIC) (07C). The level of background security investigation shall be in accordance with VA Directive 0710 dated September 10, 2004 and is available at: http://www.va.gov/pubs/asp/edsdirec.asp (VA Handbook 0710, Appendix A, Table 1-3). 22.1 Obtain appropriate Background Investigation forms shall be provided upon Contract award, and shall completed and returned to the VA Security and Investigations Center (07C) within thirty (30) business days for processing. Contractors shall be notified by 07C when the Background Investigation has been completed and adjudicated. These requirements are also applicable to all Sub-Contractor personnel requiring the same access. 22.2 If a Background Investigation is not completed prior to the start date of the Contract, the employee shall work on the Contract while the security clearance is being processed, but the Contractor shall be responsible for the actions of those individuals they provide to perform work for the VA. In the event that damage arises from work performed by Contractor personnel, under the auspices of the Contract, the Contractor shall be responsible for resources necessary to remedy the incident. 22.3 The investigative history for Contractor personnel working under this Contract shall be maintained in the databases of either the Office of Personnel Management (OPM) or the Defense Industrial Security Clearance Organization (DISCO). Should the Contractor use a Contractor other than OPM or Defense Security Service (DSS) to conduct investigations, the investigative company shall be certified by OPM/DSS to conduct Contractor investigations. 23. Background Investigations: The position sensitivity impact for this effort has been designated as Low Risk and the level of Background Investigation is NACI. 24. Contractor Responsibilities: The Contractor shall: 24.1 Bear the expense of obtaining Background Investigations. Please refer to the OPM website for further guidance at http://www.opm.gov/investigations/background-investigations. 24.2 Reimburse the VA within thirty (30) days, if the investigation is conducted by the Office of Personnel Management (OPM) tough the VA. 24.2.1 Background Investigations from investigating agencies other than OPM are permitted if the agencies possess an OPM and Defense Security Service certification. 24.2.2 The Contractor Cage Code number shall be provided to the Security and Investigations Center (07C), which shall confirm the information and advise the CO whether access to the computer systems can be authorized. 24.3 Prescreen all personnel requiring access to the computer systems to ensure they maintain a U.S. citizenship and are able to read, write, speak and understand the English language. 24.4 Provide a list of personnel names, Social Security Numbers, addresses to the COR utilizing Attachment C. 24.5 Withdraw personnel form working under the Contract, who, when notified, have an unfavorable determination by the Government. Failure to comply with the Contractor personnel security requirements shall result in termination of the Contract for default. 24.6 Be responsible for the actions of all individuals provided to work for the VA under this contract. In the event that damages arise from work performed by Contractor provided personnel, under the auspices of this Contract, the Contractor shall be responsible for all resources necessary to remedy the incident." 25. Government Responsibilities: The VA Security and Investigations Center (07C) shall provide the necessary forms to the Contractor or its employees after receiving a list of names and addresses. 25.1 Upon receipt, the VA Security and Investigations Center (07C) shall review the completed forms for accuracy and forward the forms to OPM to conduct the Background Investigation. 25.2 The VA facility shall pay for investigations conducted by the OPM in advance. In these instances, the Contractor shall reimburse the VA facility within thirty (30) business days. 25.3 The VA Security and Investigations Center (07C) shall notify the CO and Contractor after adjudicating the results of the Background Investigations received from OPM. 25.4 The CO shall ensure that the Contractor provides evidence that investigations have been completed or are in the process of being requested. 26. VA Internet and Intranet Standards: The Contractor shall adhere to and comply with VA Directive 6102 and VA Handbook 6102, Internet/Intranet Services, including applicable amendments and changes, if the Contractor's work includes managing, maintaining, establishing and presenting information on VA's Internet/Intranet Service Sites. This pertains, but is not limited to: creating announcements; collecting information; databases to be accessed, graphics and links to external sites. These documents contain information regarding: VA cookie use policy, privacy statements, Section 508 applicability, posting "Hot Topics", warning notices and editorial changes. 26.1 Internet/Intranet Services Directive 6102 is posted at: http://www.va.gov/pubs/directives/Information-Resources-Management-(IRM)/6102d.doc 26.2 Internet/Intranet Services Handbook 6102 is posted at: http://www.va.gov/pubs/handbooks/Information-Resources-Management-(IRM)/6102h.doc 26.3 Internet/Intranet Services Handbook 6102, Change 1, is posted at: http://www.va.gov/pubs/handbooks/Information-Resources-Management-(IRM)/61021h.doc 27. Invoicing Acceptance: All payments by the Government to the Contractor will be made in accordance with Far Clause 52.232-34 - Payment by Electronic Funds Transfer - Other Than System for Award Management. All invoices shall be submitted in arrears. 28. Contract Termination: The VA has the right to terminate any Contract, in whole or in part, at any time in accordance with the Contract termination clauses. The Contractor shall be paid only for the services rendered up to the point of receiving the termination notice, and then only to the extent that those services meet the requirements of this PWS. 29. Contract Administration: All inquiries and correspondence relative to the administration of the Contract shall be addressed to: COR: Wendy Kemp Telephone Number: E-mail: CO: Telephone Number: E-mail: 30. Inspection and Acceptance: All reports shall be approved by the COR and PO. 31. Quality Assurance: The Contractor shall develop and maintain an effective quality control program in accordance with their approved Management Oversight Plan (MOP) to ensure services are performed in accordance with the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's Quality Control Program (QCP) is the means to assure that the work complies with the requirement of the Contract. As a minimum, the Contractor shall develop Quality Control Procedures (QCP) that address the areas identified in the Quality Assurance Surveillance Plan (QASP). 32. Performance Assessment: The Government shall evaluate the Contractor's performance under this Contract in accordance with the QASP in a separate document. This plan is primarily focused on what the Government shall do to ensure that the Contractor has performed in accordance with the performance standards. The QASP what shall be monitored, how monitoring shall take place, who shall conduct the monitoring, and how monitoring efforts and results shall be documented.
VA74116R0112 Department of Veterans Affairs
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