Definitive Contract HHSM500201700022C

This is a $4,549,455.28 firm fixed price, 8(a) sole source contract awarded by the Department of Health and Human Services (HHS) Centers for Medicare and Medicaid Services (CMS) to Arch Systems LLC, a HUBZone certified small business, for Quality Assurance Monitoring (QAM) services for Medicare Provider Contact Centers. The contract has a completion date of July 7, 2020. Arch Systems is an IT services company that has been appraised at CMMI Maturity Level 3 and has a history of providing IT solutions and services to various federal agencies including HHS, Department of Homeland Security, Department of Agriculture, National Institutes of Health, and Federal Emergency Management Agency.