TAC-18-50333 - Whole Health App Question and Answers to Request for Information 36C10B18N2839
Added: Apr 09, 2018 9:49 am RFI, Whole Health Mobile Application 2 Department of Veterans Affairs Whole Health Mobile Application Request for Information April 9, 2018 Introduction This is a Request for Information (RFI) only. Do not submit a Proposal. This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted as a result of this request. The Government does not reimburse respondents for any costs associated with submission of the information being requested or, reimburse expenses incurred for responses to this RFI. The information provided may be used by the Department of Veterans Affairs (VA) in developing its acquisition strategy and Performance Work Statement (PWS). Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. This is a request for information and does not obligate the Government in any way, nor does it commit the Government to any specific course of action. Please provide responses to the questions below and any additional comments or information to clearly identify your capabilities relevant to the scope of work in the draft PWS. The Government is seeking as much information as possible and a complete response to this RFI during this market research activity. VA Technology Acquisition Center is issuing this RFI to determine Contractors capabilities in executing the Government requirements identified below in the draft PWS. BACKGROUND VA, Veterans Health Administration (VHA) Office of Patient Centered Care & Cultural Transformation (OPCC&CT) has defined a clear vision and roadmap (attachment 1) to proactively empower and equip users in better engaging in and managing their health and well-being known as Whole Health. The Whole Health approach is a reorientation of the user s relationship with VA and combines state-of-the-art conventional medicine with personalized health planning, complementary and integrative health (CIH) approaches, and innovative self-care approaches. Tough the Whole Health approach, users have access to health coaches, health and well-being information, education on managing their health and a host of resources that support the user s achievement of their personal health goals. The OPCC&CT has established a Whole Health Pathway where OPCC&CT is training Whole Health Partners to facilitate users tough a self-exploration process looking at their own health and well-being, starting with their Personal Health Inventory and finishing with the beginning of their Personal Health Plan (PHP). VA OPCC&CT seeks a mobile solution to enable all users (regardless of whether care is received within VA or commercially) to navigate the comprehensive array of currently available VA tools, resources and capabilities that support the Whole Health System. The OPCC&CT is seeking a mobile application that is iOS and Android compatible and accessible via the Internet. Questions: General Company Information Include the following identification information Company Name CAGE/DUNS Number under which the company is registered in SAM/VetBiz.gov Company Address Point of contact name Telephone number Email address Are you a small or large business under NAICS 541512 ($27.5M)? If you believe there is a more appropriate NAICS code, please provide that to the Government with your rationale. Are the requirements in the draft PWS sufficiently detailed to describe the Whole Health Mobile Application to be provided under this effort? ______ YES _______ NO If NO , please provide your technical comments/recommendations on elements of the draft PWS that may contribute to a more accurate proposal submission and efficient, cost effective effort. Identify existing contract vehicles (GSA, NASA SEWP, T4NG etc.) in which you are a contract holder that can be utilized to procure the Whole Health Mobile Application. Are you planning on performing as the prime contractor? If a small business, what type of small business are you? Are you able to comply with FAR 52.219-6 and 52.219-14 in execution of this effort? Are you able to comply with VAAR 852.219-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside and with subcontracting limitations in 13 CFR 125.6 in execution of this effort? Provide a Rough Order of Magnitude for a 12-month base for implementation/development, configuration, deployment and maintenance with two 12-month option periods to provide annual software updates and maintenance. Maintenance includes such things as bug fixes, operating system updates, new phone layouts (like the iPhone X), etc. Capability Statement Submit a capability statement describing your company s ability to meet the requirements in the attached draft PWS. The capability statement shall be limited to 10 pages (General company information questions are not included in the page limitation). The capability statement shall address the following: Provide a summary of your technical capability to meet all of the Government s requirements. Demonstrate your expertise/experience in mobile application development and/or if a current Commercial Off the Shelf (COTS) solution is available that can meet the requirement identified in the draft PWS. Have you performed similar work to include scope and complexity as described in the PWS? Have you performed this type of work with the Federal Government? Provide supporting detail. Indicate whether you were the prime contractor or subcontractor. Does your company you currently have a contract to develop mobile applications for the VA? Does your company currently have a COTS product that can meet the requirement in PWS? Is there a COTS product that can be modified in order to meet the Government s current requirements identified in the draft PWS? The desired outcome of this application is to be stand-alone without the capability to interface with Electronic Health Record but may be built in such a way to allow future integration with the EHR (VistA/CPRS) for data exchange and for data triggers received from CPRS that serve to launch appropriate workflows, prescriptions and pathways for the user. In addition to the EHR, future work may include integration into myHealtheVet providing users and providers, if the user chooses to share, a single access point for this resource along with many other resources available tough that portal. Based on the current requirement identified in the draft PWS can the application be built in a way to allow for future development of this? Briefly describe the Agile software development processes you would use to accomplish this effort. Describe how the Whole Health Mobile Application would be hosted. If your solution is not capable of meeting the Government s requirements identified in the draft PWS please identify the requirement and explain why it cannot be met. Please indicate if any listed capabilities interfere with your ability to participate in this potential procurement. Explain how/why the specific capability is preventing you from competing in this potential procurement. Response Instructions: The capability package must be clear, concise, and complete. VA is under no obligation to provide feedback to the company, or to contact the company for clarification of any information submitted in response to this request. However, VA may contact certain respondents to seek further information as market research. Be advised that set-aside decisions may be made based on the information provided in response to this RFI. Responses should be as complete and informative as possible. Your response should clearly mark any information that is proprietary. Faxed copies are not acceptable. Please send your responses or questions to Contract Specialist, Michael.Frank@va.gov and Contracting Officer, Juan.Quinones@va.gov regarding this announcement. Responses are due no later than 5:00 PM Eastern Standard Time (EST) on Monday, April 16, 2018. Primary Points of Contact: Michael Frank, Contract Specialist Email: Michael.Frank@va.gov Juan Quinones, Contracting Officer Email: Juan.Quinones@va.gov Draft Requirements 1. BACKGROUND The Department of Veterans Affairs (VA), Veterans Health Administration (VHA) Office of Patient Centered Care & Cultural Transformation (OPCC&CT) has defined a clear vision and roadmap to proactively empower and equip users in better engaging in and managing their health and well-being known as Whole Health. The Whole Health approach is a reorientation of the user s relationship with VA and combines state-of-the-art conventional medicine with personalized health planning, complementary and integrative health (CIH) approaches, and innovative self-care approaches. Tough the Whole Health approach, users have access to health coaches, health and well-being information, education on managing their health and a host of resources that support the user s achievement of their personal health goals. The OPCC&CT has established a Whole Health Pathway where OPCC&CT is training Whole Health Partners to facilitate users tough a self-exploration process looking at their own health and well-being, starting with their Personal Health Inventory and finishing with the beginning of their Personal Health Plan (PHP). OPCC&CT seeks a mobile solution to enable all users (regardless of whether care is received within VA or commercially) to navigate the comprehensive array of currently available VA tools, resources and capabilities that support the Whole Health System. The OPCC&CT is seeking a mobile application (app) that is iOS and Android compatible and accessible via the Internet. The scope of work includes Whole Health mobile app development, implementation and configuration. All of the user-generated information shall be stored locally on the user s device. Resources needed by the app are publicly available outside of VA firewalls. Proposals for these items should meet all functional requirements described herein. See Attachment 1 for an overview of the Whole Health program. 2. PERFORMANCE PERIOD The period of performance shall be a 12-month base for development, implementation, configuration, deployment and maintenance with two 12-month option periods to provide annual software updates and maintenance. Maintenance includes such things as bug fixes, operating system updates, new phone layouts (like the iPhone X), etc. 3. TRAVEL The Government anticipates travel under this effort to perform the tasks associated with the effort, as well as to provide management briefings or other consultations as necessary. Include all estimated travel costs in your firm-fixed price line items. These costs will not be directly reimbursed by the Government. 4. SPECIFIC TASKS AND DELIVERABLES This contract is to provide the resources to enable and support a personalized Whole Health journey. To accomplish this, the resources developed by VA must be readily and easily accessible anytime, anywhere for each user. This contract shall bring together those resources in an easy to navigate app that is mobile and user friendly. The Contractor shall provide a user friendly interface to content accessible on mobile devices and desktop devices that will engage users as they navigate tough the app and encourage the users to take advantage of and benefit from participation in the Whole Health System. The app must be designed to guide and actively involve the user in full and complete participation in the Whole Health approach. The capabilities of the Whole Health app must mirror the Whole Health journey as depicted in the diagram below: The Whole Health app must utilize automated process flows that are triggered based upon data provided by the user. The functionality and output of the app must synthesize information and assist the user in their journey with intelligent, customized recommendations and guidance. The app must have the flexibility to adapt to the needs and preferences of the user to create the most personalized experience. The data from the experience shall be available for printing if the user desires. It is expected that this app will be stand-alone without the capability to interface with Electronic Health Record (EHR) but will be built in such a way to allow future integration with the EHR (Veterans Health Information Systems and Technology Architecture (VistA)/ Computerized Patient Record System (CPRS)) for data exchange and for data triggers received from CPRS that serve to launch appropriate workflows, prescriptions and pathways for the user. In addition to the EHR, future work will include integration into myHealtheVet providing users and providers, if the user chooses to share, a single access point for this resource along with many other resources available tough that portal. The user experience must be engaging, where appropriate to incentivize progression tough the Whole Health journey, and provide the necessary capability to proactively engage the user with reminders, prompts, recognition and feedback and adaptive response to user data and input. 4.1 Mobile App Functionality The mobile app shall proactively engage the user tough the following major steps and elements of the Whole Health journey: Welcome, onboarding and overview of Whole Health. Personal Health Inventory Light to provide an initial baseline of information at onset for introduction of the user and their interest in Whole Health to their Whole Health Partner. Whole Health Partner locating services to identify available resources within a defined area. Optional levels and approaches for participation by the user including: All-in approach facilitating user participation in Taking Charge of My Life & Health options for orientation, establishment and launch into the Whole Health journey. Slow-go/Ad hoc approach enabling the user to complete a self-guided journey with on-line resources. The mobile app shall be designed to facilitate the user s movement tough the Whole Health journey. User deep dive into Circle of Health with text and video based introduction of each of the domains. Videos (produced by VHA) will facilitate the exploration of what the specific domain means to them. Experiences: The user shall be able to view and have a light experience of the resources that are available to them to support them in each specific domain. Identification and highlight of the user s selection of domains that are priority for them based upon the results of their Personal Health Inventory for continuous reference. User documentation of their baseline status (using questions defined by OPCC&CT) for each domain area. User begins development of a PHP. Establishing Specific, Measurable, Action Oriented, Realistic, Time Bound (SMART) goals for each selected domain area with prompts for how to define the goals, suggested wording and frequency. Document user defined action steps for each goal in each selected domain area. Set user identified milestones on a timeline to complete the action steps. Identify suggested support needed from their care team or other support people. Selection of supporting resources. User shall have the ability to access a library of resources available to support goal achievement tough the OPCC&CT internet. Ability to view available videos and other materials describing each pathway prior to choosing the programs or interventions. User-facing Progress Report with capability for: Quarterly status check-in with auto-reminders. Comparison of quarterly status to baseline to reflect progress. Auto-generated recommendations based on completion of actions and progress results documented. Ability for the user s to print out progress to share with care team (providers, Whole Health Partner, etc.) to view progress. Ability for the user to update the Personal Health Inventory, PHP and SMART goals and actions at least annually with ongoing access to resources to support goals and actions taken. 4.2 Whole Health Mobile App Components and Capabilities Welcome and Onboarding The app provides the capability for the user to download the app, create a profile on the device and routinely access the app. Instructions for downloading and navigating the mobile app shall be included. Upon download, a welcome and orientation pathway is triggered prompting the user to watch VA-produced welcome and orientation videos describing the Whole Health System, what he/she can expect from participation in the program and how to navigate the app. The pathway shall be able to enable: Standard videos to be played in sequence. The ability for the user to choose to watch later. User Whole Health Profile The Whole Health app shall include a comprehensive user profile to include a results dashboard for viewing/printing. At a minimum, the user profile shall include or contain the following information in summary form: The user s Personal Health Inventory results. The user s MAP. Circle of Health domain area(s) selected by the user. Baseline report reflecting the user s view of how they are doing in each domain area. SMART goals and action steps established by the user for each of the Circle of Health focus areas they have chosen. The user s portion of the PHP. The ability for the user to reassess each of the above on a periodic basis and modify as needed. The user s progress reports reflecting user self-evaluation on goal achievement and a trend analysis showing changes in status within each of the Circle of Health focus areas selected. The user must have access to the user s Whole Health Profile (with appropriate interfaces in place) that allows viewing of results and user progress. Importantly, the information from the user as defined above shall be provided in summary fashion for ease of access and use in the form of Dashboards to be designed in conjunction with OPCC&CT. The dashboards are to be accessible by the user. Building of a Personal Health Inventory The Whole Health app provides the capability to complete a short or light version of a Personal Health Inventory or a full version of the Personal Health Inventory based upon user choice. In order to complete the Personal Health Inventory, the app must have documentation capabilities enabling the user to complete and update the Personal Health Inventory as needed. The Personal Health Inventory function must be configurable to allow for a shorter and longer version of the Personal Health Inventory to be chosen by the user. The app must allow for use of a Likert scale response as well as open ended text. It must include smart survey technology meaning that subsequent questions can be adapted based upon how the user responds to a previous question. The app must be able to support the branching capability so that subsequent adapted questions are based on appropriate interpretation of the user s response to a previous question. The responses to the questions along with any open-ended comments or free text must post to a summary of findings and results and present an overall Personal Health Inventory profile for the user that can be stored locally, printed and shared. Selection Domains from the Circle of Health A core component of the Whole Health journey includes the selection of domains of health from the Circle of Health that most closely align with findings and results from the user s Personal Health Inventory. The selection of domains will influence the personalized health plan ultimately developed by the user. With that as a basis, this functionality within the app must do the following: Graphically display the Circle of Health model with descriptions/definitions associated with each domain either text based or video. The user must be offered the option to learn more about each of the domains they are interested in. In order to do that, the app must provide ready access or host video content provided by VHA that would provide a testimonial and more information about the domains the user chooses to learn more about. The user must be able to access the summary results and findings from their completed Personal Health Inventory. Based upon those findings, the app shall provide recommendations of which domain areas from the Circle of Health best match or align with the user s Personal Health Inventory results. Using the same survey capability as defined above, the user must have the capability to select those areas of the Circle of Health that interest him/her the most and support his/her MAP. That data or selection of domains must be documented in a back-end, user profile accessible by providers as well as the user. (Back-end shall be part of the app capability.) Once the user has selected domains they are interested in, he/she must be able to access a library of resources or experiences available to them tough VHA and outside sources to support them in the specific domain. The library must be constructed to host a number of videos and text based descriptions of the domain related experiences that the user can choose from to view. The recorded baseline status must be documented into the user s profile. Once the above is completed, the app shall be able to produce a graphical representation of which domain area(s) the user has selected within the Circle of Health. Establishing SMART Goals A core component of the Whole Health journey is the establishment of SMART goals by the user. Once the user has selected the Circle of Health domains they are interested in working on and those have been recorded in the user profile, the user shall be automatically guided to view a video provided by VHA on the domain. To do that, the app must have the following capabilities: Populates a goal setting template with the domain(s) selected by the user. Offers examples of commonly set goals for the selected domain areas chosen by the user. Offers establishing SMART goals via free text or by establishment of a menu of goal-setting options. The format of the template must follow the structure for SMART goals. Using the survey capability, the user must be able to establish where they would like to be two to six months from now (they select timeframe) in each of the domain areas they have selected. The goal(s) selected and/or identified by the user, their baseline status and the targets or goals they have selected for themselves shall be documented in the goals section of the user profile. Action Planning the app must be able to assist the user in establishing or defining SMART action steps they are committed to taking each week to reach their SMART goal(s) they have set for themselves for each of the Circle of Health domain areas. The app must synthesize the information provided by the user Personal Health Inventory results, Circle of Health domains selected, the SMART goal(s), action steps, challenges/barriers, contingency plans and support strategies). The app must offer the following: The ability to enter free text action steps into an action plan template. Personalized recommended action steps within each domain area selected for the user to choose from as an alternate to the free text option. In addition to the goals selected or entered, the app must offer the user the opportunity to set a target date or timeline for completion of both SMART goals and SMART action steps from a calendar option. The ability to enter where they need support from their Whole Health Partner and/or Patient Aligned Care Team (PACT) using free text capability. The resulting action plan must be documented or represented in the user profile. The format of the PHP shall be structured as follows: Summary Results of Personal Health Inventory Circle of Health domains selected with baseline and target status Life goals established within each chosen domain area Level of commitment to achieve the SMART goals set within each domain area Action Plan to include steps, timeline to achieve, support needed Weekly Action Planning The user shall be automatically prompted via preferred methods of notification encouraging them to establish SMART action steps for achievement within the SMART goal domain area(s) they have selected. To do that, the app must include a section for Weekly Action Steps and Achievement and include the following capabilities: The user is able to access a library of resources available to them to support completion of action steps and goal attainment (e.g. Be Tobacco Free or Eat Wisely). Once the Circle of Health focus area is selected, the user can choose action steps for the week from a drop-down menu or by entering a free text action step. A prompt should be provided to indicate whether they want to continue with their current action steps or modify/change their action steps in any way. It shall also include a reminder of SMART criteria for establishing action steps. Challenges or Barriers. The user is provided the opportunity to identify internal or external barriers, either anticipated or realized. In addition, the user shall be prompted to identify what they can do to overcome those challenges or barriers. The weekly goals template must be made available and viewable in the user s profile. Selection of Support Resources for Goal and Action Steps Achievement VHA (directly tough the OPCC&CT internet and/or tough community resources) provides a host of resources to support the user in goal achievement. The app must provide the user the following: A menu of resources available to them: what, when and where. The resources menu shall be constructed using a drop-down menu that enables the user to do the following: Select focus area Within focus area drop down menu of resources available Short Experiences (10 minute) video guiding user tough experience of various options (courses/programs/coaching) Ability to view resources/programs/interventions to help achieve plan Ability to access full programs online (VHA and external) A resulting schedule including a weekly planner reflecting the support resources they are interested in participating in. A survey (using a Likert scale) to measure the user s level of confidence in meeting the goal. Development of a PHP The core result of the Whole Health journey is the establishment of a PHP developed by the user (in conjunction with their Whole Health Partner and/or PACT) that outlines formation of the PHP and incorporates or utilizes the following capabilities: The foundation of the PHP must be auto-populated with the following key information elements: User s name and contact information Their MAP (from the Personal Health Inventory) Self-assessments in the Circle of Health (from the Personal Health Inventory) The areas of focus selected by the user from the Circle of Health (graphic highlighting areas selected) The user s recorded SMART goals and action steps for each of the focus areas they have selected Barriers and Contingency plans (both anticipated and realized) Support Strategies (including accountability partner) Progress assessments (ability to change weekly) Desired support from health providers/programs Shared goals (if applicable) Evolving Progress Report ( My Progress Report ) The app shall track user progress over time. The app must offer the capability to both automatically record and allow custom data entry by the user. The Progress report shall offer the following capabilities: The user must be able to record daily activities in a journal or log format related to each of their established goals. The format of the daily progress report shall include the following for each of the selected domain areas. The results of the daily check-in shall be viewable in summary form by the user. A suggested format or template is provided below. Day of Week Goal (with the capacity to modify as needed) Action Taken Comments (How I felt, challenges, successes) The user must also be auto-prompted to complete a quarterly check-in that provides the following capabilities: Re-do of the Personal Health Inventory Goal achievement summary Gains vs. Baseline comparison and trend: the user shall be prompted to complete an evaluation (using the smart survey capability) of their status in each of their selected domain areas comparing that result to the baseline and previous quarter status results in order to show trend against target over time. The app shall generate suggestions or recommendations based on the results of the progress report on what the user may do to further achieve their goals The results of the quarterly check in must be documented, viewable and editable within the user profile. 4.3 Mobile App Technical Requirements The Whole Health app must meet the following requirements at a minimum to be considered technically acceptable: Compatible with iOS and Android devices and downloadable from the Google Play Store or Apple App Store, respectively. Be able to interpret responses and respond appropriately to modify and adapt the Whole Health path based upon the individual user s response. Utilize an automated workflow technology that is triggered by external data and/or user input and response to logically guide the user tough various elements and components of the whole health solution. Multi-language capability: Language preference shall be configurable by the user within the app. Functionality to show user tasks they've completed and remaining unfinished tasks such as gamification. Must be able to filter local listings of providers on defined listings to identify available resources. Must offer smart survey technology with branching capabilities based on user s response. Surveys with scoring and documentation capabilities for various applications. User profile and Partner Dashboard to manage/monitor all assigned users. The app must include interactive data triggered workflows or pathways to enable a dynamic PHP with automated assessments and feedback based on actions taken. This includes: Data triggered pathways or workflow technology combined with the capability to facilitate the user s journey tough the Whole Health process. The workflow technology must be capable of logically guiding the user tough the Whole Health process offering a queue and return prompt/messaging when the user is ready to engage. The capability to provide auto-generated recommendations and guidance based upon the user s completion of interventions, response to prescriptions, completion of goals and data input comprising the Progress Report. These workflows or pathways must be customizable and capable of alerting users based on multiple triggers. Based on user s interaction/responses to workflow alerts, the workflow technology must be able to follow up with various and multiple automated actions customized to the workflow. The app must include a schedule or calendar for use by the user with the ability to auto-populate events that are scheduled tough the app by the user. The app must be able to host a variety of video for education, orientation, information and guidance for the user with the ability to easily upload and manage additions to content as well as updates to content already hosted within the app. The app shall provide a dynamic, adaptive solution for users participating on a Whole Health journey. This functionality with the data triggered pathways or workflows will allow for changes in direction based upon user input regarding their needs, preferences and progress. The app must enable the user to maintain a journal and have the ability to record or log questions for their care team. Allow the user to research and find contact information for local Whole Health Partner, affiliated with their local facilities. The app must include the ability for the user to view profiles of Whole Health Partners, choose selection criteria from a defined list, and then save the selected information for the user to reference. The app must have the ability to set notifications, alerts and reminders for the following: Interventions and events scheduled (classes, workshops, seminars). Routinely record and track progress checks on his/her achievement against his/her PHP and goals. Any recommended interventions, resources, videos identified by the system as appropriate based on user provided responses. Future versions of the app functionality which shall be considered in design and planning but not implemented at this time: Ability to integrate with myHealtheVet. Users must be able to register and log into the myHealtheVet Patient Portal providing a single point of access for the Whole Health solution. Ability to communicate with the user assigned care providers and coaches. Ability to integrate with/document into CPRS (Personal Health Inventory data, PHP): Along with integration into myHealtheVet it is anticipated that the results of the Personal Health Inventory, and in particular, the user s progress report will be documented into VistA/CPRS. An important element or feature of the Whole Health app will be a comprehensive user profile that can be integrated with VistA/CPRS and accessible by both the user and their care team (Whole Health Partner and PACT). The user s Whole Health Profile should contain the following: Summary information from the user s Personal Health Inventory and PHP as well as a dashboard displaying ongoing progress and with the ability to input recommendations, comments, and prescribed interventions. The user must have the ability to access the following information tough the app: Educational material received while at a clinic or in a hospital. List of active medications. Access to care plans/discharge instructions. ATTACHMENT 1 The Radical Redesign of Health Care to Promote One s Whole Health: Talking Points Why Health outcomes in our country are poor and the US is now ranked 37th in life expectancy, despite spending far more on health care than any other country. We are working to make a significant difference for Veterans and for our country by expanding our understanding of what defines health care. We have developed a Whole Health System model that empowers and equips Veterans to discover a path to health, starting by thinking about what matters most in their lives. What Whole Health, also known as Personalized, Proactive, Patient-driven Care, is an approach to healthcare that empowers and equips people to take charge of their health and well-being and to live their life to the fullest. We have developed a Whole Health System focused on self-empowerment, self-healing, and self-care with tee components, The Pathway, Well-being Programs, and Whole Health Clinical Care: The Pathway is a partnership with peers where Veterans are empowered to explore their mission, aspiration, and purpose, and begin their overarching personal health plan. Well-being Programs focus on self-care and equip each person with skill building and proactively supports one s personal health plan with complementary and integrative health (CIH) approaches such as mindfulness, yoga, tai chi, and health coaching. Whole Health Clinical Care is provided by clinicians who utilize a whole health approach which is grounded in a healing relationship and incorporates complementary and integrative health approaches based on the Veteran s personal health plan. This care may be provided in VA or in the community. This approach not only partners with Veterans to improve their whole health, it is also critically important for Veterans with complex conditions, such as conic pain and the invisible wounds of war. The whole health approach improves access and reduces the burden on primary care. How VA staff have been working with Veterans around the country to bring this approach to life. This model has been based on the experience of over 200 innovation projects, which were followed by seven selected design sites in FY16 and 11 more in FY17, and many more facilities are advancing this approach. In conjunction with the Comprehensive Recovery and Addition Act (CARA) legislation, VA will now launch the full Whole Health System in 18 Flagship Facilities in FY18 which are the first wave of facilities in the national deployment of the Whole Health System. In addition to a detailed implementation guide, the Flagship Facilities will receive education and training, resources and tools, and onsite support. Veteran outcomes, satisfaction, and utilization will be tracked, as well as the interface with opioid safety and suicide prevention. This redesign of healthcare will model the future for the VA, and for the Nation. Additional Materials and Information can be found in the Whole Health Library: Click here for these on-line education materials.
36C10B18R2839 Department of Veterans Affairs Technology Acquisition Center Austin
4/9/18, 9:49 AM